FMCSA Portal

Enforcement: Online Self Service

Account Management

Prioritization Phase I Release, December 2010 v1.0

2

Training ObjectivesTraining Objectives

• Overview of Enforcement Online Self Service Account Management

Requesting a forgotten password

Requesting a forgotten User ID

Unlocking a locked FMCSA Portal account

Changing a password

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Introduction to Online Account Management Introduction to Online Account Management

• The FMCSA Portal provides online self service account management

• Online Account Management:

Reduces the number of calls made to Technical Support

Notifies users when a password is going to expire

Provides the ability to change a password before it expires

Provides the ability to reset a forgotten password

Provides the ability to request a forgotten User ID

Provides the ability to unlock a locked FMCSA Portal account

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Forgotten PasswordsForgotten Passwords• Click Forgot your password? on the FMCSA Portal login page if you

have forgotten your password

• To reset your password Enter your User ID Click the Submit button Once your User ID has been verified, answer the Security Identification

questions previously provided on the Account Request Form Enter your New Password twice to confirm accuracy. Click the Submit Request button to finalize the password reset A confirmation screen is presented for the Forgotten Password Request

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Forgotten User IDsForgotten User IDs

• Click Forgot your User ID? on the Portal login page if you have forgotten your User ID

• To request your User ID Enter your Email Address Click the Submit button Once your Email Address has been verified, answer the Security

Identification questions previously provided on the Account Request Form Click the Submit Request button to finalize the User ID request A confirmation screen is presented for the Forgot User ID Request You will receive an email, with your User ID

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Unlock Account RequestUnlock Account Request

• Click Need to Unlock your Account? on the Portal login page if your FMCSA Portal account has been locked

• To unlock your account Enter your User ID Click the Submit button Once your User ID has been verified, answer the Security Identification

questions previously provided on the Account Request Form Click the Submit Request button to finalize the unlock account request A confirmation screen is presented for the Unlock Account Request

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Changing PasswordsChanging Passwords• Click the Change Password link in the FMCSA Portal to change your

password Be prepared to enter both the old and new passwords Passwords must adhere to the following rules:

A minimum of 8 characters which includes three of the following four:– upper case alpha– lower case alpha– numeric– special characters

Cannot repeat one of the last 5 passwords used

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ReviewReview

• Forgotten passwords can be reset online via the FMCSA Portal login page by providing a valid User ID and answering Security Identification questions provided on the Account Request Form

• Forgotten User IDs can be reset online via the FMCSA Portal login page by providing a valid Email Address and answering Security Identification questions provided on the Account Request Form

• Locked FMCSA Portal accounts may be unlocked by by providing a valid User ID and answering Security Identification questions provided on the Account Request Form

• Passwords can be changed at anytime from within the FMCSA Portal

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ENDEND

End of Training Module

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