focus, governance, and innovation: how linkedin scaled to 3m jira issues and 500m members
TRANSCRIPT
![Page 1: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/1.jpg)
LinkedIn scales to 3M issues and 500M members
A tale of process, people, and technology
ARNIE MATZ | DIRECTOR, SOF TWARE ENGINEERING | LINKEDIN
DAN HATA | SENIOR ENGINEERING MANAGER | LINKEDIN
![Page 2: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/2.jpg)
![Page 3: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/3.jpg)
500,000,000+ registered members
138+M UNITED STATES OF AMERICA
29+M Brazil
42+M India
8+M Indonesia4+M Phillippines3+M Malaysia1+M Singapore
1+M Japan
1+M Korea
32+M China
1+M New Zealand
8+M Australia
23+M UK14+M France10+M Germany10+M Italy9+M Spain7+M Netherlands3+M Belgium2+M Denmark2+M Sweden1+M Ireland
![Page 4: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/4.jpg)
![Page 5: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/5.jpg)
![Page 6: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/6.jpg)
![Page 7: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/7.jpg)
Artifact Repository Review
SCM
![Page 8: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/8.jpg)
Development Tools
IDE CI Pipeline
SCM Review
Jira Artifact Repository
![Page 9: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/9.jpg)
Artifact Repository
![Page 10: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/10.jpg)
![Page 11: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/11.jpg)
Development Operations Marketing Facilities
Jira Business Usage at LinkedIn
![Page 12: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/12.jpg)
![Page 13: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/13.jpg)
What did LinkedIn think of Jira in 2015?
Why does my dashboard freeze at
10am?
Jira was fast at my last company.
Why don’t we just build our own Jira?
Why does Jira always crash?
Have we looked into alternatives?
Why is Jira always slow?
Will Jira ever be stable?
![Page 14: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/14.jpg)
One last request……
Please fix Jira as soon as possible Arnie
![Page 15: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/15.jpg)
0
17.5
35
52.5
70
2015 2016 2017 2018 2019 2020 2021
Issues Count Growth: 2015-2022
![Page 16: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/16.jpg)
2015 Scary Stuff
Stability and Performance No understanding of Jira stability and performance issues.
No change control process.
Unlimited admins Many people have admin access making change control and standardization impossible.
Lucene index corruption 25% of Jira restarts resulted in index corruption and recovery takes hours.
Rapid custom field growth Contributes to index growth. There was no governance. Admins said yes to all custom field requests.
![Page 17: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/17.jpg)
No governance
No change control
No metrics
2015 ASSESSMENT SUMMARY
Unplanned outages almost every day
Sometimes all day
Thousands of custom fields
Growing by 150% year over year
....and way out of control
![Page 18: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/18.jpg)
Process
Three investment areas
Technology People
![Page 19: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/19.jpg)
CHECK POINT
1.2 million issues 300+ million members
6,000+ employees
2015
People: Process:
Technology:
CRITICAL
REVIEW
CRITICAL
![Page 20: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/20.jpg)
Roles For Supporting Jira
App AdminsFocus on customer service: external consultants
OperationsFocus on deterministic change and mitigating risk
DevelopersEnsuring performance and scale are built into all solutions
ManagersFocus on governance, strategy, Atlassian partnership.
![Page 21: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/21.jpg)
App Admins
Developers
Operations
Managers
2015 Team Staffing: Before
4 0
00
![Page 22: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/22.jpg)
App Admins
Developers
Operations
Managers
2015 Team Staffing: During
4
00
0
![Page 23: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/23.jpg)
App Admins
Developers
Operations
Managers
2015 Team Staffing: After
4 1
10
![Page 24: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/24.jpg)
Monitoring and SLOs
Atlassian relationship
Governance CRITICAL
CRITICAL
Change control
2015 Process: Before
CRITICAL
WARNING
![Page 25: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/25.jpg)
0
17.5
35
52.5
70
2015 2016 2017 2018 2019 2020 2021
Issues Count Growth: 2015-2022
![Page 26: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/26.jpg)
0
17.5
35
52.5
70
2015 2016 2017 2018 2019 2020 2021
2015 Issue Count Projections — Original 2015 Issue Projection
— Issue Projection with Governance in Place
![Page 27: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/27.jpg)
Under Control
• Removed unused Custom Fields for a 40% overall reduction!
• Limited Custom Field growth through Governance
2015: Custom Fields
![Page 28: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/28.jpg)
Governance: Unbound columns
• Unbounded columns in Jira: • Comments • Versions
2015 Process Improvements
![Page 29: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/29.jpg)
![Page 30: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/30.jpg)
Misuse: What can I do?
• Document and communicate what is acceptable use
• Work with users to find the right solution • Through technology, make it impossible
for misuse to reoccur
2015 Process Improvements
![Page 31: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/31.jpg)
Change Control • Configuration as code • All changes are tested,
reviewed, communicated, with rollback plans
Service Level Objectives • Tracked and investigated violations
• Example: <2 seconds issue creation time
2015 Process Improvements
![Page 32: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/32.jpg)
Atlassian Relationship • Introduced TAM • Added Premier Support • Partnered with TAM and PS at Atlassian
to target a performance upgrade • Extended licensing for end of life plugin
2015 Process Improvements
![Page 33: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/33.jpg)
Monitoring and SLOs
Atlassian relationship
Governance
SUCCESS
WARNING
Change control ALMOST
2015 Process: After
ALMOST
![Page 34: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/34.jpg)
Availability
Hardware
Monitoring and Alerting CRITICAL
CRITICAL
WARNING
2015 Technology: Before
![Page 35: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/35.jpg)
Hardware upgrade • Lucene index on SSD • Currently 75 GB • 6 hours rebuild time
2015 Technology Improvements
![Page 36: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/36.jpg)
Adding Software Driven Governance • Python-Jira client enables innovations • Replica databases provides read access to
application needing real-time Jira data
2015 Technology Improvements
![Page 37: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/37.jpg)
Leveraging inGraphs • All application and system resources displayed on a
single page
2015 Technology Improvements
![Page 38: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/38.jpg)
![Page 39: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/39.jpg)
![Page 40: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/40.jpg)
![Page 41: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/41.jpg)
![Page 42: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/42.jpg)
![Page 43: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/43.jpg)
Jira Data Center
2017 Technology Improvements
![Page 44: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/44.jpg)
CHECK POINT
2 million issues 400+ million members
9,000+ employees
2016
1.2 million issues 300+ million members
6,000+ employees
2015
People: Process:
Technology:
CRITICAL
REVIEW
CRITICAL
ALMOSTPeople: Process:
Technology: REVIEW
REVIEW
![Page 45: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/45.jpg)
App Admins
Developers
Operations
Managers
2016 Team Staffing: Before
4 1
10
![Page 46: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/46.jpg)
App Admins
Developers
Operations
Managers
2016 Team Staffing: After
2 1
10.5
![Page 47: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/47.jpg)
Operational Excellence
Atlassian Relationship
Governance
WARNING
2016 Process: Before
ALMOST
WARNING
![Page 48: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/48.jpg)
2016 Process Improvements
Governance • Documented and communicated • All requests lead with business requirement • Scale is the most important requirement • Automated Governance
![Page 49: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/49.jpg)
2016 Process Improvements
Operational Excellence Culture • Code and config reviews • Intelligent risk decision • Change control and communication • Monitoring and metrics • Automated remediation • Service level objectives • Awesome alerts and response • Business continuity plan • Relentless pursuit of exceptions causation • Blameless postmortems
![Page 50: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/50.jpg)
2016 Process Improvements
Partnering with Atlassian • TAM relationship: evolved from tactical to
strategic in 2016 • Partnering with TAM for all major upgrades • Atlassian Premier Support provides critical bug
fix over the holidays to address bug in widely used gadget
![Page 51: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/51.jpg)
Operational Excellence
Atlassian Relationship
Governance
2016 Process: After
SUCCESS
ALMOST
SUCCESS
![Page 52: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/52.jpg)
Availability
Hardware
Monitoring and Alerting
CRITICAL
2016 Technology: Before
WARNING
ALMOST
![Page 53: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/53.jpg)
User blacklisting and throttling • Implemented blacklisting based on username • Throttling based on requests/minute per host
2016 Technology Improvements
#Jira.conf
# Blacklist a user to by adding and entry with value of 1.
map $remote_user $user_blacklisted {
default 0;
"johnnynumberfive" 1;
}
![Page 54: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/54.jpg)
Larger Hardware, Tuned Instance • 64GB upgraded to 256GB • JVM increased
2016 Technology Improvements
![Page 55: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/55.jpg)
Leveraging inGraphs • Monitor and alerting on all bottlenecks
2016 Technology Improvements
![Page 56: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/56.jpg)
![Page 57: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/57.jpg)
![Page 58: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/58.jpg)
Logstash Parsing logs to make useful
data
Adding in ELK
Kibana Create dashboards showing
insightful data
Elastic Search Horizontally scalable data
storage
![Page 59: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/59.jpg)
Adding in ELK
![Page 60: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/60.jpg)
![Page 61: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/61.jpg)
![Page 62: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/62.jpg)
![Page 63: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/63.jpg)
CHECK POINT
2 million issues 400+ million members
9,000+ employees
2016
3 million issues 500+ million members
10,000+ employees
1.2 million issues 300+ million members
6,000+ employees
People: Process:
Technology:
CRITICAL
REVIEW
CRITICAL
2015
ALMOST
SUCCESS
People: Process:
Technology: ALMOST
2017
ALMOSTPeople: Process:
Technology: ALMOSTREVIEW
REVIEW
![Page 64: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/64.jpg)
![Page 65: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/65.jpg)
Operational Excellence
Atlassian Relationship
Product Vision
SUCCESS
2017 Process: Before
ALMOST
SUCCESS
![Page 66: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/66.jpg)
App Admins Operations
Developers Manager
Roles For Supporting Jira
Understands customer requirements and prioritizes work.
Product Owner
![Page 67: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/67.jpg)
App Admins Operations
Developers Manager
Roles For Supporting Jira
Understands customer requirements and prioritizes work.
Product Owner
2 1
10.5
0
![Page 68: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/68.jpg)
2017 Process ImprovementsPartnering with Atlassian • Networking with the Jira community • Providing feedback and requesting features
![Page 69: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/69.jpg)
Availability
Hardware
Monitoring and Alerting
2017 Technology: Before
ALMOST
ALMOST
ALMOST
![Page 70: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/70.jpg)
Real User Monitoring • Performance regression reports emailed daily • Response times include rendering • Global statistics give us insight into latency
2017 Technology Improvements
![Page 71: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/71.jpg)
![Page 72: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/72.jpg)
![Page 73: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/73.jpg)
Jira Data Center • 4 nodes improves our MTTR by avoiding lengthy
index rebuilds • Resilient from the "single click of death"
2017 Technology Improvements
![Page 74: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/74.jpg)
Getting to Scale
Always ask why!
Invest in the team
Build vendor relationship
Lather, rinse, repeat
![Page 75: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/75.jpg)
![Page 76: Focus, Governance, and Innovation: How LinkedIn Scaled to 3M Jira Issues and 500M Members](https://reader035.vdocument.in/reader035/viewer/2022081414/5a648d4c7f8b9a31568b52c1/html5/thumbnails/76.jpg)
Thank you!
ARNIE MATZ | DIRECTOR, SOF TWARE ENGINEERING | LINKEDIN
DAN HATA | SENIOR ENGINEERING MANAGER | LINKEDIN