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TRANSCRIPT
Focus on Citizens: Public Engagement for Better
Policy and Services
Hyun Deok CHOIOECD/GOV
Citizens in Focus: Public engagement for better policy and services
Benefits, Risks and CostsWhat do governments see as the main rewards & risks?
from Open to InclusiveWhat are the main barriers for the “willing but unable”and for those who are “able but unwilling”?
from Principles to PracticeHow have governments fared in applying the 2001 OECD 10 guiding principles for information, consultation and active participation?
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Costs, Benefits and Risks
BenefitsTrustOutcomesCompliance EquityKnowledgeInnovation
Costs• Communication & logistics • Time • Reimbursements • Training for officials • Training for citizens • Rewards
Risks• Delays• Hijacking • Conflicts with politicians• Higher admin. burdens• Conflicts btw participants• Consultation fatigue• Conflict with existing
regulations• Lower trust
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Why don’t people participate?
They may be willing but unable…Source: OECD12-12-2008 4
Why don’t people participate?
Source: OECD
…or, they may be able but unwilling 12-12-2008 5
OECD guiding principles (2001)CommitmentRightsClarityTimeObjectivityResourcesCo-ordinationAccountabilityEvaluationActive citizenship
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Most progress in applying OECD principles
Source: OECD12-12-2008 7
Most difficulty in applying OECD principles
Source: OECD12-12-2008 8
‘Soft’ or ‘Hard’ Resources?
Source: OECD
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Invest to Improve Performance
Governments now need to:
Mainstream public engagement
Develop effective evaluation tools
Leverage the participative web (Web 2.0)
Adopt sound principles to support practice
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For further information:
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www.oecd.org/gov/publicengagement
Thank you very much!