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Focus on Quality and the Academic Quality

Improvement Program

At Cuyahoga Community College

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Historical Context National

NCA Accreditation Federal reporting requirements Baldrige in Education

State OBOR reporting requirements Service Expectations OBOR Performance Reporthttp://www.regents.state.oh.us/perfrpt/2003index.html

Ohio Award for Excellence (OAE)

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College History College planning Budgeting Special studies Continuous Quality Improvement (CQI) Knowledge Management Ohio Award for Excellence (OAE)

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AQIP

Academic Quality Improvement Program

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Accreditation Background Purpose Institutional vs. Programmatic Traditional process

Event orientationLimited value-added

Alternative CQI-based approach (AQIP)

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CQI

Continuous Quality Improvement

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Concepts

Focus on process Collaborative decision-making Environment that empowers employees Employees serve as change agents Measurable performance

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Basic CQI Principle/Process

PLAN

DO

CHECK

ACT

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Cultural Changes Anticipating needs Preventing rather than correcting

problems

Data-based decision-making Process re-engineering Long and short term plans/goals

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Challenges of Quality Initiatives

Data integrity User friendly data and information

access Communication Benchmarking, trend analysis Closing the Loop

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AQIP

PROCESSES & CRITERIA

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AQIP’s Processes

Initial Interest Exploration and Self-Assessment

Four-year cycle, consisting of Strategy Forum and Systems Appraisal

Annual Update on Action Projects Formal Reaffirmation of Accreditation

every seven years, based on pattern of participation

SystemsAppraisal

StrategyStrategyForumForum

SystemsPortfolio

AnnualUpdate

ActionProjects

Re-affirmAccreditation

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AQIP CRITERIA

Overall, the AQIP Criteria ask: Are you doing the right things — the

things that are most important in order to achieve your institution’s goals?

Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

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Each AQIP Criterion Should Address CQI Process

How stable, well-designed, and robust are your systems and processes?

How consistently do you employ and deploy your systems and processes?

How satisfying and good are the results your systems and processes achieve?

How do you use your performance data to drive improvement?

Measuring Effectiveness

UnderstandingStudents’and other

Stakeholders’Needs

Building CollaborativeRelationships

Planning ContinuousImprovement

AccomplishingOther Distinctive

Objectives

Leading andCommunicating

ValuingPeople

HelpingStudents Learn

SupportingInstitutional Operations

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Criterion: Helping Students Learn

Student outcomes assessment Curriculum development Remedial/developmental education Support services

How do we know what curriculum and support services are needed?

How do we assess learning and improve learning outcomes?

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Criterion: Understanding Students’ and other Stakeholders’ Needs

Noel-Levitz Student Satisfaction Inventory

Community Assessment Who are your stakeholders? How do you know what they need?

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Criterion: Leading and Communicating

College Goals Succession Planning Leadership Development Decision-making Communication

How do we know what is needed?How do we measure success or progress?

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Criterion: Valuing People

Hiring Processes Training and Development Performance Management Health and Well-being Recognition and Rewards

How do we measure performance or progress?

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Criterion: Building Collaborative Relationships Internally

Much via Valuing People Criterion Externally

K-12, Universities Businesses Vendors Economic and social development

How do we know what is needed?How do we measure success or progress?

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Criterion: Planning for Continuous Improvement

Mission/Vision Strategic Planning Resource Allocation Alignment of Initiatives

What is the process for each?How do we know it is effective?

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Criterion: Supporting Institutional Operations

Finance and Business Services Administrative offices/functions

Student services (Admissions and records, Financial Aid, Bookstores, Food Service)

How does each support our mission?How do we measure efficiency and

effectiveness?

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Criterion: Accomplishing Other Distinctive Objectives

Might include: Corporate College WEDD Cultural arts

How does each complement processes for helping students learn and how do they enhance relationships?

How do we measure success?

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Criterion: Measuring Effectiveness

Collection, storage, management, and use of information and data

Access and Analysis of data

Within each criterion Collegewide via Balanced Scorecard

How do we set measures and targets?How do we ensure improvement?

Alignment of College InitiativesTri-C Initiative

Balanced Scorecard------ Noel-Levitz & CCSSE---

FBS Baldrige (BEST)----

Corporate College--------

Alliance for Teaching ---and Learning

Wellness Program--------

AQIP Criterion Measuring Effectiveness Understanding Students’

Needs Supporting Institutional

Operations Accomplishing Distinctive

Objectives and Helping Students Learn

Helping Students Learn and Measuring Effectiveness

Valuing People

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Status Report

Action TimelineBoard resolution January, 2004 Planning Committee In progress Application Submitted

March 3, 2004

Communication Plan Launch

In progress

“Examiner” self assessment

Week of April 19, 2004

Strategy Forum October, 2004

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Summary AQIP is not an event or series of activities It is a way of doing our business to make

us better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships

It is a way of keeping ourselves accountable to ourselves and to others

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Resources Institutional Planning and Evaluation

folder on K:drive Data and Special Studies Reports Guidelines

www.quality.nist.gov/ www.aqip.org

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Next Steps Please share information about AQIP at all

levels on the campus Public forums will be held for additional

information Please encourage all full-time and part-

time employees to participate in the College on-line self assessment survey during the week of April 19.