focusing on rider-centric outcomes...st lawrence cemetery edgewood Êdgewood long pónd park pond...
TRANSCRIPT
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Understanding a new world of transit
Focusing on Rider-Centric Outcomes
August 17, 2018
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Pepper Harward
#livewhatyoulove
Hello, I am
Vice President of Transit Solutions
at Routematch. I’m a technology
enthusiast & a real Transit Nerd!
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What are three competencies that the public
sector will need to develop proficiency in in order to successfully navigate the new mobility?
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Your service is not your product. Your rider is.
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Transit is in the business of transformation and we must find ways to measure that in
direct terms
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Spontaneity
Happiness
Connections
Opportunity
Inclusivity
Build Bridges
Dignity
Freedom
New Ways of Measuring Success
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Service Delivery
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• Orphan Market Identification• Micro-targeted Service Innovation
• Dignity Index• Community Impact Score