Hospitality and Catering Management

Food & Beverage Outlets

General restaurant

• Single or multi-cuisine• All day dining or meal

specific• Meals offered depend

on theme or operating hours

• Usually modestly furnished and mid-priced

Speciality restaurant

• Follow a specific cuisine/ theme for décor, ambience, food and beverages, uniforms, style of service

• E.g. Chinese, Japanese, Thai, Italian, Middle Eastern, seafood, vegetarian

• Meal specific, expensive

Coffee shop

• Attached to hotels, airports

• Operate for 24 hrs• All day dining menu for

snacks and beverages, meal specific menus or buffets

• Informal, pre-plated service, brisk seat turnover, mid-priced

Grill room

• Independent or attached to star hotels

• May have open kitchens• Specialise in grilled

meats, wine service• Busy during dinner or

weekends and holidays• Table reservations

needed

Bar

• Alcoholic beverages-cocktails and snacks

• Independent or in a hotel

• Operating hours, inventory, location, choice of clients governed by law

• Themes like sports bar

Discotheque/Nightclub

• Members or couples• Entry fee, dress code• Bar attached, snacks only• Dance floor, DJ console,

strobe lights, lasers• Open at night• Promotions like happy

hours, theme nights, ladies specials

Lounge bar

• May be attached to a hotel/ restaurant

• Alcoholic beverages and snacks

• Plush low seating• Popular meeting place

for groups• Informal, relaxed

atmosphere

Pub

• Made popular by UK/ Ireland

• Informal meeting place• Variety of both bottled

and draught beer like ale, bitter, stout

• Pub food and games

Quick service(fast food restaurants)

• Easy vending foods and beverages, minimal table service

• Bulk cooking, takeaway, value meal concept

• Franchised chains like McDonalds, Burger King, KFC, Wendy’s, Domino’s Pizza, Subway

Cafeteria

• Popular in institutions• Self service• Display counters for

F&B selection, trays for cng food

• Coupons, or payment at check-out

• Snacks and beverages or cyclic meal plans

Poolside barbeque

• Lunch or dinner, in fair weather

• Meats, seafood and vegetables like corn on the cob, potatoes along with selection of appetisers and salads

• Beverages like beer, wine, etc

Banquets

• Organising and managing events- weddings, conferences, meetings through indoor as well as outdoor catering

• Major source of revenue generation

• Some hotels specialise in MICE business

Room Service/In-room dining

• Food and beverage service served in guest rooms

• Use of trolley or trays• Service may operate 24

hrs or for specified time duration

• Menu folders and door knob menu provided in guest rooms

Internet Cafe

• An internet café or cybercafé provides internet access to the public, usually for a time-based rate fee. They may provide snacks and drinks, hence called café.

• E.g. Java Green at Reliance World

Coffee/Espresso bar

• Specialise in beverages made from espresso coffee,tea along with sandwiches, cookies, pastries and merchandise

• Often have public WiFi access to provide Internet services to people using laptop computers on the premises.

Food court• Food courts consist of a

number of vendors at food stalls or service counters. Meals are ordered at one of the vendors and then carried to a common dining area. Food courts may be found in shopping malls, airports, train stations, etc

Vending machines

• Dispense pre-packed or portioned food and beverages when coins or tokens are inserted

• Used in areas with high labour cost or limited space

• Sited in shopping centers, institutions, bus/train stations, airports, etc