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Food Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson Sr. Director, Int’l Food Safety Walmart

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Page 1: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & The Way Forward: High Tech or High Touch?

Natalie DyensonSr. Director, Int’l Food Safety

Walmart

Page 2: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

• Quote about future• Better background

“A safer future food system is not a matter of chance. It is a matter of choice.”

- Frank Yiannas DIFSC 2014

Page 3: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Global Trends in FOOD SAFETY

Food Safety & Health

Are we WINNING the battle against foodborne disease?

Are we WINNINGthe battle against

foodborne disease?

Page 4: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Source: Armstrong et al, JAMA 1999

Infectious Disease Mortality, U.S., 1900-1996

Page 5: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

AmoebiasisBotulismBrucellosisCholeraHepatitisSalmonellosisScarlet fever (streptococcus)

Staphylococcal food poisoningTapewormsTrichinosis Tuberculosis, bovineTyphoid fever

Foodborne Pathogens 1900 - 1939

Source: CDC, US

Page 6: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Global Trends in FOOD SAFETY

Food Safety & Health

Emergence of non-typhoid Salmonella infections

USA, 1920-1997

Years

Source : CDC, National surveillance data

0

5

10

15

20

25

30

35

40

45

50

1920 1930 1940 1950 1960 1970 1980 1990

Inci

denc

e pe

r 10

0,00

0 po

pula

tion

Typhoid

Page 7: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart
Page 8: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Are we ‘currently’ winning?

Page 9: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

2014

2020Improved Food Safety

Page 10: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Changing Food System

Global Population Emerging Pathogens Human BehaviorSocial Media+

Foodborne Surveillance

Challenges to the Food Safety

Page 11: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

The Way

Forward

Page 12: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

High Techderived from the Greek word, technologia . It

means technology that is at the cutting edge -

the most advanced technology currently

available.

High Toucha term coined by

Naisbitt in the 1980s. It refers to human and social elements instead

of technology.

The Way Forward?

Page 13: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Information Technology

Page 14: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Using Information TechnologyRotisserie Chicken Example

4% Salmonella

Source: Zhao et al; Appl. Environ. Microbiol. December 2001 vol. 67 no. 12 5431-5436

71% Campylobacter

Page 15: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Paper to Digital

Page 16: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

“Data on a piece of paper is a dead end; data in digital form is the start of meaning action.”

- Bill Gates

Page 17: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

How SPARK Works

Page 18: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

SPARK

100 3rd party food safety audits

1,400,000 SPARK rotisserie chicken temps

10 regulatory inspections

Paradigm Shift

n = All

Page 19: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Big Data

Page 20: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

2012

2014

90%

of the data that exists today was created in the last 2 years

Source: Forbes (2011)

Page 21: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

of data is only currently analyzed

Source: The Digital Universe in 2020, IDC (2012)

0.5%

Page 22: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Big data: an all-encompassing term for any collection of data sets so large and complex that it becomes difficult to process using on-hand data management tools or traditional data processing applications.

Page 23: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

23

The Surveillance Pyramid

Population

Person becomes ill

Person seeks care

Specimen obtained

Lab tests for organism

Culture-confirmed case

Reported to health dept or CDC

Page 24: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart
Page 25: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Source: Use of unstructured event-based reports for global infectious disease surveillance. Emerg Infect Dis 2009 May

All-Sourcing

Infodemiology

Page 26: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Global Trends in FOOD SAFETY

Page 27: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Microbiological Testing

Page 28: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

28 Food Safety & Health

Changing Food Micro Laboratory

Page 29: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Microbiological Testing (N-60)

Food Safety & Health

“A consuming public will always be more sensitive than a sampling plan.”

Page 30: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

How Many Patties Do You Have to Test?99% Confidence

0.1% defect rate

Source: ICMSF

Page 31: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

New & Real-TimeTests for New Times

Page 32: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart
Page 33: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart
Page 34: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart
Page 35: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

High Techderived from the Greek word, technologia . It

means technology that is at the cutting edge -

the most advanced technology currently

available.

High Toucha term coined by

Naisbitt in the 1980s. It refers to human and social elements instead

of technology.

The Way Forward?

Page 36: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Food Safety Leadership

Page 37: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety Management vs Food Safety Leadership

Page 38: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Behavior

Page 39: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health 39

Number of Foodborne Disease Outbreaksby Contributing Factor, CDC, U.S.

37%

11%16%

6%

19%

11%

Improper HoldingTemperaturesInadequate Cooking

ContaminatedEquipmentFood from UnsafeSourcePoor Personal Hygiene

Other

Page 40: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

40

Food Safety = Behavior

Beyond Food Safety Management - Food Safety Culture

Page 41: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

41

Traditional Food Safety Strategies

•Training

•Inspections

•Micro Testing

Beyond Food Safety Management - Food Safety Culture

Page 42: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

“If the only tool you have is a hammer, you tend to see every problem as a nail.”

- Abraham MaslowPsychologist1908 - 1970

Page 43: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Beyond Food Safety Management - Food Safety Culture 43

Traditional Food Safety Management

Behavior-BasedFood Safety Management

• Focuses on processes. • Focuses on processes and people.

• Primarily based on Food Science. • Based on Food Science, Behavioral Science, and Organizational Culture.

• Simplistic view of behavior change. • Behavior change is complex.

• Linear cause and effect thinking. • Systems thinking.

• Creates a food safety program. • Creates a food safety culture.

Food Science + Behavioral Science

Source: Yiannas, Food Safety Culture, 2008

Page 44: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety & Health

Innovation

Page 45: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Food Safety Innovation: a new idea, practice, or product that results in safer food, reduces the burden of foodborne disease, and improves the quality of life for consumers.

Page 46: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

High Tech• Information Technology• Big Data & Social Media• Food Micro Testing

High Touch• Leadership• Human Behavior• Innovation

The Way Forward?

Page 47: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Copyright YiannasFood Safety & Health 47

“In our view, the NASA organizational culture had

as much to do with this accident as the foam.”

- Columbia Accident Investigation Board (2003)

Page 48: Food Safety & The Way Forward: High Tech or High Touch? · PDF fileFood Safety & The Way Forward: High Tech or High Touch? Natalie Dyenson. Sr. Director, Int’l Food Safety. Walmart

Future of Food Safety

at a Crossroad