food services agreement

8/12/2019 Food Services Agreement

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FOOD SERVICES AGREEMENT

This agreement ("Agreement") is made and entered into July 1, 2002 at Rochester,Michigan, between A!A#$ %#&'R&T* (+%), a Michigan constitutional bodycor-orate, with a mailing address o. Rochester, Michigan, /03//01, and 4om-ass

5rou- #orth America through its 46ART7 di8ision (+46ART7), a $elawarecor-oration ha8ing its -rinci-al -lace o. business at 2/00 *or9mont Road, 4harlotte,#orth 4arolina, 221:; % and 46ART7, .or the considerations named, agree tothe .ollowing arrangements and -ro8isions o. this Agreement and its a--endices;

I. The Contractor.

A; 46ART7 shall be deemed an inde-endent contractor and shall not,during the term o. the Agreement, or any renewals or es -rior written a--ro8al,-ro8ided that 46ART7 noti.ies % o. the name change within ten (10)days o. the e..ecti8e date o. the name change;

?; 46ART7 shall o-erate at its own e


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II. Insurance and Indemnification

A; 46ART7, at its own es cam-usor otherwise .ul.illing 46ART7> obligations under this Agreement; &nno e8ent shall 46ART7> em-loyees be considered em-loyees o. %.or any -ur-ose, including, but not limited to, wor9ers> com-ensation,bene.its and disability;

2; 4om-rehensi8e 5eneral iability in combination with e obligations under this Agreement;

The abo8e insurance -olicies shall contain a co8enant reBuiring thirty (0)days written notice to % be.ore cancellation, reduction or other modi.icationo. co8erage; Gailure to maintain insurance co8erage as s-eci.ied abo8e shallbe considered a material breach o. the Agreement; 46ART7 shallreBuire its subcontractors, i. any, to maintain eBui8alent co8erage;

46ART7 agrees to -ro8ide %, at Agreement ince-tion and annuallytherea.ter or u-on written reBuest, with certi.icates o. insurance .or theco8erages listed abo8e, in a .orm acce-table to %;

?; 46ART7 shall indemni.y % .rom any loss resulting .rom the dishonestacts o. 46ART7> em-loyees;

4; 46ART7 shall de.end, indemni.y, and hold % harmless .or any and all7or9ersE 4om-ensation claims made against % by any 46ART7em-loyee(s) or agent(s);

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$; 46ART7 shall indemni.y, de.end and hold %, its trustees, o..icers,em-loyees and agents harmless .rom and against any and all losses,damages or e


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maintenance and cleaning duties by the s-eci.ied or reBuired com-letiontime or date, % reser8es the right to -er.orm, or ha8e its agents -er.orm,such maintenance or cleaning and to charge bac9 to 46ART7 thecost o. all labor and materials reBuired in the -er.ormance o. suchmaintenance or cleaning; % may o..set these costs .rom .unds it owes to

46ART7;

; 46ART7 will each contract year establish an accrual .und o. 1 o.estimated annual gross sales (not including sales ta


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e..ects o. normal wear and tear, or, in the alternati8e, to reimburse % .ornecessary re-airs or .or the .air mar9et 8alue o. the eBui-ment; uch -aymentshall be due within thirty (0) days o. e


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; Tele-hone er8ice; 46ART7 shall be res-onsible .or the -ayment o.tele-hone installation, instrumentation and ser8ice .or use by 46ART7in .ood ser8ice o..ices and associated on3cam-us .ood .acilities;46ART7 may install as many e


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immediately a.ter the in8entory o. .i


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ser8ice each day; % is also res-onsible .or setting u- and ta9ing down all.urniture and eBui-ment used in these dining areas, .or both regular .oodser8ice dining use and any other authoriHed acti8ities which may ta9e -lace inthese areas, -ro8ided such .urniture and eBui-ment is not the e


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control acti8ities; Gailure to submit M$s may result in sus-ension o. wor9until the M$s are obtained; 46ART7 shall bear any cost or loss itincurs as a result o. such a sus-ension and shall reimburse % .or its costs orlosses, i. any, resulting .rom such sus-ension;

6; 46ART7 will, -rior to beginning wor9, su--ly % with M$s and a listo. all haHardous substances that its em-loyees or agents may use duringmaintenance, cleaning and sanitation or otherwise in the -er.ormance o.46ART7> obligations under this Agreement; 46ART7 agrees tonoti.y % as to the -resence and storage location o. any haHardous materialson % -ro-erty; &t will be 46ART7> res-onsibility to -ro-erly remo8eand dis-ose o. any such haHardous materials; % may -reclude the use o. as-eci.ic substance(s) by 46ART7;

&; &., during or u-on the e


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re-lace the manager no later than thirty (0) days a.ter the reBuest is made,es -rior written a--ro8al;uch consultation and a--ro8al shall be underta9en -rior to in.orming theindi8idual in Buestion o. the other assignment;

$; 46ART7 shall -ro8ide cor-orate andKor regional management sta..,made 9nown to % by name, to routinely re8iew and ins-ect o-erations,-ersonally .ill management 8acancies, consult with % on current and .uture.ood ser8ice -rograms, and to act with .ull authority on 46ART7> behal.in any and all matters -ertaining to the s-eci.ications o. the Agreement;

; Management @ersonnel 33 5eneral; 46ART7 shall assign to wor9 .ull3time on %>s cam-us a -ro.essionally trained enior $irector o. $ininger8ices, 4atering $irector, Retail $irector, Resident $ining $irector,


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6; Management @ersonnelLRegional; 46ART7 shall assign a RegionalMar9eting $irector to engage in e..ecti8e mar9eting o. the .ood ser8iceo-eration at % and to ensure that 46ART7 abides by the mar9etingand mar9et research -rograms set .orth in A--endices @ and ;

&; 46ART7 shall assign su..icient additional managerial and su-er8isory-ersonnel to -ro8ide co8erage at each .ood ser8ice location during all ser8icehours; The number and s9ill le8els o. managerial and su-er8isory -ersonnelshall be such as to ensure at all times that the ser8ice o. .ood is -rom-t,attracti8e, e..icient, and sanitary;

J; 46ART7 shall -eriodically schedule e8aluation and training 8isits to %by its cor-orate administrati8e, dietetic, em-loyee relations, and internal audit-ersonnel

VII. (ersonnel

a; 5eneral

1; nly em-loyees who are acce-table to % shall be utiliHed by46ART7 in the -er.ormance o. the Agreement;

2; 46ART7 shall ensure that its em-loyees and agents abide by all %ordinances, regulations, -olicies and -rocedures while on cam-us,including, but not limited to, those concerning wea-ons and es reBuest, -ermanently remo8e an em-loyee oragent who is belie8ed by % to ha8e 8iolated the law or an % ordinance,regulation, -olicy or -rocedure; $rin9ing o. alcoholic be8erages, the use o.illegal drugs or being under the in.luence o. either on the =ob by a46ART7 em-loyee or agent will not be -ermitted; mo9ing is-rohibited inside all .acilities used by 46ART7 in the -er.ormance o.its obligations under this Agreement; 7ea-ons are not -ermitted on %-ro-erty, including -ro-erly -ermitted concealed wea-ons;

; 46ART7 re-resents and warrants that is has -er.ormed a -olicerecords chec9 on all em-loyees and agents wor9ing on %>s cam-us;46ART7 re-resents and warrants that no such em-loyees or agentsa--ear on the Michigan @ublic e< ..ender Registry or ha8e e8er beencon8icted o. criminal se< o..ense, .orcible assault or a crime against aminor; @ersons with .elony con8ictions other than those s-eci.ically listedimmediately abo8e may wor9 on cam-us only i. 46ART7 has thee


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/; 46ART7 shall ensure that all 46ART7 em-loyees assigned towor9 on %>s cam-us are attired in clean uni.orms and wear -rominentlydis-layed nametags that identi.y them as 46ART7 em-loyees andstate their name and title; Management and administrati8e sta.. shall bedressed in business attire with nametags as described immediately abo8e;

46ART7 agrees that it shall, on its own initiati8e or u-on reBuest o.%, end the wor9 day o. any 46ART7 em-loyee who is wearing anunclean uni.orm or who otherwise a--ears unclean;

b; tudent abor

46ART7 is encouraged, but not reBuired, to em-loy % students; %students, when hired by 46ART7, shall be sub=ect to 46ART7>em-loyment -olicies and -ractices;

VIII. Ins#ection.

% shall, at all times and without -rior notice, ha8e the right to access all Gooder8ice .acilities to ins-ect the o-eration thereo. and the wor9 o. 46ART7with res-ect to 46ART7> com-liance with this Agreement, including but notlimited to the Buality and Buantity o. .ood ser8ed, -re-aration and ser8ing methodsand -rocedures, sanitary and sa.ety standards, cleanliness, a--earance andconduct o. 46ART7> em-loyees, o-erating hours, and generalhouse9ee-ing and u-9ee- o. -remises;

I-. Food Ser%ice Food Standards Other Res#onsiilities Re#ortin+

a; % shall designate all grou-s .orwhom .ood ser8ice is to be-ro8ided, both on and o.. cam-us;#o .ood ser8ice shall be -ro8idedwithout % a--ro8al;

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b; All coo9ing and -re-aration o..ood shall be -er.ormed in %.acilities on cam-us;46ART7 will not beauthoriHed to utiliHe the .acilities or

to conduct or -re-are any .ooditems .or any other Good er8iceor -ur-ose not s-eci.ically set.orth in this Agreement, unless %agrees otherwise in writing; Theuse o. the .ood .acilities .or o..3cam-us catering must be -re3a--ro8ed in writing by %;

c; 46ART7 shall .urnish andser8e .ood to such grou-s in

accordance with s-eci.icationsand -ro8isions o. the thisAgreement and its a--endices;

1; % reser8es the right to re8iew 46ART7 in8oices to 8eri.ycom-liance with .ood s-eci.ications; 46ART7 agrees to ma9ea8ailable co-ies o. any or all such in8oices at %Es reBuest, within se8en(:) wor9ing days o. such reBuest;

2; % reser8es the right to re8iew reci-es used by 46ART7 in the-re-aration o. .ood ser8ed at %I howe8er, % recogniHes that suchreci-es may be con.idential in.ormation which 46ART7 wishes notto be made -ublic, and % shall not co-y such reci-es nor ma9e them-ublic without 46ART7> -ermission, e mar9et research -lan-ro8ided .or in ection and detailed in Attachment , or to otherwisemeet the needs o. % and the % community;

/; 46ART7 shall submit .or % a--ro8al a -rice listing .or items sold inall cash o-erations .our wee9s -rior to each semester (including summersessions);

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-. Mar/et Research Mar/etin+ and Outreach

a; 46ART7 shall, on acontinuing basis, -er.orm mar9et

research intended to determinethe board and retail .ood ser8ice-atterns, and needs and desireso. % students, .aculty and sta..;46ART7 agrees to -er.ormthe mar9et research -lan set .orthin A--endi< throughout the termo. the Agreement and itsrenewals; All results o. suchmar9et research shall be -ro8idedto % within ten (10) wor9ing

days;

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b; 46ART7 shall underta9e a-rogram whereby the le8el o.satis.action with the .ood ser8ice-rogram on the -art o. students,.aculty, and sta.. will be .airly

a--raised no less than two times-er academic year, as set .orth inA--endi< ; 46ART7 shall-ro8ide % with all in.ormationrecei8ed or generated as a resulto. the a--raisal -rogram set .orthin Attachment ; uch in.ormationshall be -ro8ided to % no laterthan ten (10) wor9ing days a.ter itis recei8ed or generated by46ART7; &. %, in its sole

discretion, determines that thea--raisal -rogram is not -ro8idinga .air a--raisal o. student, .acultyand sta.. satis.action,46ART7 agrees to de8iseand im-lement another a--raisal-rogram that is acce-table to %;

c; 46ART7 shall res-ond tocom-laints .rom students, .acultyand sta.. within ten (10) businessdays; A.ter consulting with %,46ART7 shall res-ond inwriting to written com-laints and-ro8ide % with a courtesy co-yo. its res-onse;

d; % reser8es the right to .orm a.ood committee o. its own or tocreate other means by which toa--raise and e8aluate the-er.ormance o. 46ART7;46ART7 agrees to meetwith such a committee to discussany or all as-ects o. the .oodser8ice -rogram, and to coo-eratein e8ery way and at all times tomaintain good -ublic relations withthe 8arious constituencies o. %;

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e; All -ublications concerning the.ood ser8ice o-eration mustrecei8e -rior written a--ro8al .rom%; 46ART7 must adhereto % -ublishing guidelines unless

a -rior es 'ice @resident .ortudent A..airs;

.; #either -arty shall use the other-arty>s trade or ser8ice mar9(s)e mar9eting -lan .orthe .irst contract year has beensubmitted in accordance with thereBuirements set .orth in A--endis acce-tance o. the @ro=ect or any-art thereo.;

; 46ART7 re-resents and warrants that i. the cost to com-lete the@ro=ect is greater than the @ro=ect @rice, 46ART7 shall bear theadditional cost o. com-leting the @ro=ect in con.ormance with thes-eci.ications agreed u-on by the -arties and the standards set .orth in this

Agreement; &. the cost o. com-leting the @ro=ect is less than the @ro=ect@rice, the sa8ings shall be the sole -ro-erty o. %;

; %nless otherwise directed by %, % shall designate one % em-loyeewho shall act as %>s re-resentati8e .or the -ur-oses o. the @ro=ect .romthe e..ecti8e date o. this Agreement (the [email protected]); The @ro.essional

so designated will (i) be %>s design re-resentati8e during -er.ormance o.the @ro=ectI (ii) consult on all design and with any necessary 4ontractors o.the date o., and reBuest their -artici-ation in, the wal93through ins-ection;The -ur-ose o. the wal93through ins-ection will be to determine i. there arede.ects or .ailures which reBuire correction; 7hen all de.ects and .ailuresare corrected to %>s satis.action and the @ro=ect is otherwise com-lete,46ART7 shall ha8e achie8ed Ginal 4om-letion; 46ART7shall achie8e Ginal 4om-letion on or be.ore e-tember , 2002; Gailure toachie8e Ginal 4om-letion by e-tember , 2002may be considered amaterial breach o. this Agreement;

10;The ?uilder>s Re-resentati8e shall meet wee9ly with the @ro.essional tore-ort u-on the -rogress o. the @ro=ect; % shall ha8e un.ettered accessto su-er8isory logs and other documentation o. -rogress;

11; &n addition to the warranties and guarantees set .orth elsewhere herein,46ART7 e


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12;All in.ormation, documents, and electronic media -re-ared by or on behal.o. 46ART7 .or the @ro=ect are the sole -ro-erty o. % .ree o. anyretention rights o. 46ART7; 46ART7 hereby grants to % anunconditional right to use, .or any -ur-ose whatsoe8er, any in.ormation,

documents or electronic media -re-ared by or on behal. o. 46ART7.or the @ro=ect, .ree o. any co-yright claims, trade secrets or other-ro-rietary rights with res-ect to such documents;

1;%-on the reBuest o. %, 46ART7 shall ma9es its records a8ailableduring normal business hours to %, its authoriHed re-resentati8e(s) or toany state, .ederal or other regulatory authority; Any such authority, % andits authoriHed re-resentati8e(s) shall be entitled to ins-ect, e records at the co-ying -arty>s reasonablee .acilities; Gailureby 46ART7 to su--ly substantiating records shall be reason to

e


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% is not reBuired to reimburse 46ART7 .or the unamortiHed balance o.the 4a-ital &n8estment i. % terminates the Agreement due to a materialbreach o. the Agreement by 46ART7; %>s release .rom the obligationto re-ay the unamortiHed -ortion o. the 4a-ital &n8estment shall in no e8ent beconstrued as a wai8er by % o. any breach o. this Agreement by

46ART7 or as limiting %>s damages should it see9 en.orcement o. itsrights under this Agreement;

c; 46ART7 agrees to e breach o. this Agreement or as limiting %>sdamages should it see9 en.orcement o. its rights under this Agreement;

Amounts -aid by 46ART7 .or .ailure to meet the -er.ormance standardsset .orth in A--endi< M are se-arate and inde-endent .rom commissions andother -ayments made by 46ART7 to % -ursuant to this Agreement;

--. Reno%ations.

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46ART7 understands that % desires to e


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a; a9land %ni8ersity Bual--ortunity @olicy

b; 5eneral 4leaning and anitationchedule

c; 4atering -eci.ications

d; 2002 and 200 4atering Ratese; 4on.erenceK4am- Rates.; ?oard and Retail er8ice 6ours

20023200g; -eration $ates and 6ours 20023

200h; Residential ?oard -eration Meal

@rogramsi; ?oard $ays P -ring 2002

through 7inter 200=; 200 -ring ?oard @lan

9; 2002 ummer ?oard @lanl; 20023200 GallK7inter ?oardRates

m; @er.ormance tandardsn; a9land 4enter Reno8ationo; Gi8e *ear Re.reshing @lan-; Mar9eting @lanB; -irit 4aFh Agreementr; Minimum -eci.ications .or Good

er8ed and Good a.ety; Assessment @lanT; &nstallation 4osts

--II. Mer+er

This Agreement sets .orth the .ull understanding o. the -arties concerning itssub=ect matter; This Agreement su-ercedes any -re8ious communications,re-resentations, or agreements by either -arty, whether 8erbal or written; To thees designated agent and shall assume o8erall %res-onsibility .or monitoring 46ART7> com-liance with this Agreement;46ART7 shall re-ort -eriodically to that -erson on .inancial, -ersonnel and

Agreement com-liance terms;

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nly %>s 'ice @resident .or Ginance and Administration is authoriHed to modi.yor otherwise alter this Agreement on behal. o. %;

--IV. Go%ernin+ &a)

The laws o. the tate o. Michigan shall go8ern the 8alidity, construction,inter-retation, and e..ect o. the Agreement, and en.orcement shall be e


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Gor 46ART7D46ART72/00 *or9mont Road

4harlotte, #orth 4arolina, 221:

--VII.1eadin+s.

The headings used in this Agreement are -ro8ided .or con8enience o. re.erenceonly and ha8e no meaning; These headings shall not be used to inter-ret orotherwise construe the meaning or intent o. a -articular section(s) o. the

Agreement or the Agreement itsel.;

--VIII. 2ai%er.

The .ailure o. either -arty at any time to reBuire -er.ormance o. any -ro8ision o.this Agreement and its a--endices shall in no way a..ect the right to reBuire such-er.ormance at any time therea.ter, nor shall the wai8er o. either -arty o. a breacho. any -ro8ision constitute a wai8er o. any succeeding breach o. the same or anyother -ro8ision;

&n witness whereo., the -arties hereto ha8e caused the Agreement to be e


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A((ENDI- A

OA*&AND $NIVERSIT6 E7$A& O((ORT$NIT6 (O&IC6

A--ro8ed by the ?oard o. Trustees on May 20, 11

Amended by the ?oard o. Trustees on June , 1C

a9land %ni8ersity rea..irms its unwa8ering commitment to eBuality o. o--ortunity .or all-ersons; &n a society that relies on an in.ormed, educated citiHenry, no one should bedenied the o--ortunity to attain his or her .ullest -otential; The uni8ersity shall stri8e tobuild a community that welcomes and honors all -ersons and that -ro8ides eBualo--ortunity in education and em-loyment;

@olicy

&t is the -olicy o. a9land %ni8ersity that there shall be no unlaw.ul discrimination against

any -erson on the basis o. race, se


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A((ENDI- 8

GENERA& C&EANING AND SANITATION

&n addition to those obligations set .orth elsewhere in the Agreement and its a--endices,

at a minimum, 46ART7> cleaning and sanitation obligations shall include the.ollowing tas9s, which shall be -er.ormed as s-eci.iedD

Constantl09

4lean and organiHe wal93ins;

4lean used coo9ing oil container and surrounding area;

#eatly store dirty laundry, including linens and a-rons;

?us .ood and .ood trays, sanitiHe tableto-s, wi-e o.. chair sur.aces, -ic93u- .ooddebris and trash;

m-ty trash containers be.ore they become .ull;

4lean condiment area;

!ee- 'andenberg 6all loading doc9 clean and doors closed when not in use; %shall be res-onsible .or -oint3in3time clean u- o. s-illage, lea9age oruncleanliness caused by % on the loading doc9 and unrelated to the .oodser8ice o-eration;

4lean -oint3in3time s-illage, lea9age or uncleanliness caused by 46ART7on the a9land 4enter and ducation ?uilding loading doc9s and close doorswhen not in use; % shall be res-onsible .or general cleaning o. the a9land4enter and ducation ?uilding loading doc9s;

nsure that the ducation ?uilding, a9land 4enter and 'andenberg loadingdoc9s are not used .or eBui-ment and .ood storage;

Once (er Da09

Mo- andKor scrub all hard sur.ace .loors, including sur.aces under eBui-ment

4lean eBui-ment, including, but not limited to, remo8al o. 8isible grease oneBui-ment sur.aces such as o8en .ronts, coo9 to-s, .ryer sur.aces, 8entilationhoods (not including ductwor9), and behind all mo8able eBui-ment;

$ust -oint3o.3sale counters and eBui-ment

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$ust to-s o. be8erage coolers, dis-lays, heat slides, signs, and li9e eBui-ment

4lean microwa8e o8ens

Once (er 2ee/9

4lean inside sur.aces o. reach3in coolers, including o-en3air coolers

4lean and maintain an orderly a--earance o. o..ice s-ace, including 8acuuming.loors and cleaning 8ents, light .i


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A((ENDI- C

MINIM$M S(ECIFICATIONS FOR CATERING (ROGRAM

&n addition to those obligations set .orth elsewhere in the Agreement and its a--endices,

the s-eci.ications .or catered ser8ices areD

1; 46ART7 shall -ro8ide all linen and s9irting; inen will be clean,-ressed, and neatly -resented; 46ART7 agrees to -ro8ide coloredlinens .or .ood and be8erage dis-lays and ma9e colored linens and na-9insotherwise a8ailable;

2; 46ART7 shall ensure that .ood -resentation and ser8ice sta.. is stagedand ready a minimum o. 1C minutes -rior to scheduled ser8ice times;

; 46ART7 shall -ro8ide adeBuate le8els o. sta..ing and su-er8ision .or all

catering e8ents;

/; % shall set u- and ta9e down o. tables and chairs .or all catered meetingsand e8ents;

C; 46ART7 shall -ro8ide table -ro-s, ice scul-tures and themedecorations, as needed .or all .ood and be8erage dis-lays; Table -ro-s anddecorations will be a--ro8ed by an % re-resentati8e; At the discretion o.%, % may -ro8ide decorations, ice scul-tures, and table -ro-s .or catering-ur-oses;

; 4atering -rices and menu items shall not change more than once -er contractyear, e


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A((ENDI- D

:;;: AND :;;< CATERING RATES

46ART7 and % are unable to establish 4atering Rates .or the .irst contract yearuntil the .ood ser8ice -rogram is closer to im-lementation; ?oth -arties agree that

46ART7 shall recommend catering rates to % no later than July 1, 2002, andthat the catering rates shall be in three tiers (student, standard and e


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A((ENDI- E

CONFERENCE'CAM( RATESContract 6ear =

>?ul0 = :;;: @ ?une


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A((ENDI- F

8oard and Retail Ser%ice 1ours :;;:,:;;s satis.action within the se8en (:) wor9ing day-eriod, 46ART7 shall -ay to % one thousand dollars (F1,000) -er de.iciency .ore8ery ten (10) wor9ing days therea.ter that the de.iciency continues uncorrected; The

-arties agree that the -ur-ose o. such -enalties is to -ro8ide 46ART7 with anincenti8e .or 46ART7 to -er.orm its obligations under this Agreement; &n no e8entshall -ayment andKor acce-tance o. such a -ayment be construed as a wai8er by % o.any breach o. this Agreement by 46ART7 or as limiting %>s damages should itsee9 en.orcement o. its rights under this Agreement;

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A((ENDI- N

OA*&AND CENTER RENOVATION

% currently -lans to e


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A((ENDI- O

FIVE 6EAR REFRES1ING (&AN

*ear ne nhancements P

- a9land 4enter Good 4ourto 4hic93Gil3A

o ubway

o RitaHHa

o 7ild 5reens

o Au ?on @ain ou-s

o Menutainment

o Terra 'e

o $ouble Treat ?a9ery

o 4enter o. Re.reshmento utta9es

o 4oyote Jac9s

o #oble Roman>s remains unchanged

- a9land 4enter !ios9o !ris-y !reme

o RitaHHa

o Greshens remains unchanged

o utta9es

- a9land 4enter ower e8elo @retHel ogic remains unchanged

o 4enter o. Re.reshment

o utta9es

- 'andenbergo Morning ditions

o andwich 4entral

o Gresh 5rille

o Menutainment

o Mar9et 4ar8eryo Trattoria @iHHa n> @asta

o 5arden m-orium

o $ouble Treat ?a9ery

o Terra 'e

o 4enter o. Re.reshment

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- *acht 4lubo 43store

o RitaHHa

o #oble Roman>s

- chool o. ducation ?uildingo s ?rand Manager; @resent .or consideration ande8aluation the new .ood conce-ts and deli8ery systems currently being.ield tested by 4om-ass;

- s mission;

- &nstitute a 8isiting che. -rogram;- stablish a chat room or other on3line system to gather customer .eedbac9;-


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A((ENDI- (

MAR*ETING (&AN

&n addition to those mar9eting and mar9et research reBuirements set .orth in theAgreement and its a--endices, 46ART7 shallD

1; $esign, de8elo-, -ublish and distribute a 8ariety o. -romotional materialsincluding a student in.ormation brochure;

2; $esign, de8elo-, -rint and distribute to the % community a monthly .ood ser8icecalendar identi.ying s-ecial e8ents, .ood s-ecials and newly introduced menuitems;

; $e8elo- and maintain a web site .or cam-us .ood ser8ices and in.ormation;

/; &mmediately de8elo- and maintain es outreach e..orts ineducating students in -rograms related to nutrition and cultural di8ersity;

C; &mmediately de8elo- and maintain an inno8ati8e nutrition awareness -rogram;The -rogram might consist o. nutritional labeling, -eriodic newsletters, bulletinboard dis-lays, table tents, and handouts, which -ro8ide nutrition in.ormation,based on the %$A&$66 $ietary 5uidelines .or Americans;

; ncourage customer .eedbac9 through -eriodic sur8eys o. all dining ser8iceo-erations, use o. suggestion bos written a--ro8al; The mar9eting -lan .or the .irst contract year, 20023200, has been recei8ed by %;

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ATTAC1MENT 7

OA*&AND $NIVERSIT6S(IRITCA1 AGREEMENT

This A5RM#T, made and entered into this 1st

day o. July, 2002 and betweena9land %ni8ersity, on behal. o. the &$ 4ard ..ice, 112 a9land 4enter, Rochester,Michigan /0 (herein re.erred to as the +&$ 4ard ..ice) and 46ART7 (hereinre.erred to as the "Merchant");

?A4!5R%#$D 4ommencing on e-tember , 1, the &$ 4ard ..ice o..eredto a9land %ni8ersity .aculty, sta.., and students a discretionary s-ending -rogram whichis accessible through an electronic debit trans.er card -ri8ilege access control system("-irit4aFh"); -irit4aFh is a %ni8ersity s-onsored -rogram wherein the -artici-antde-osits .unds into a declining balance account; The &$ 4ard ..ice establishes andmaintains the account balance in the cardholder>s name, 8alidates and issues the

-artici-ant>s -irit4ard .or use at -artici-ating merchant locations; The cardholder thenmay use these .unds .or -urchases where8er -irit4aFh is honored;

@%R@D The &$ 4ard ..ice enters into this agreement to -ro8ide a method .or%ni8ersity -irit4aFh @rogram -artici-ants, by means o. electronic .und trans.er utiliHingthe -irit4ard, to -urchase goods and ser8ices .rom Merchant;

T6RGR, Merchant desires to -ro8ide such goods and ser8ices to the%ni8ersity>s .aculty, sta.. and students through the -irit4aFh @rogram; The -arties tothis agreement, in consideration o. the mutual co8enants and sti-ulations set out herein,agree as .ollowsD

1; TERM

This Agreement is e..ecti8e .rom the date .irst set .orth abo8e and may berenewed annually, by the &$ 4ard ..ice, .or additional one3year -eriods unlessterminated by either -arty u-on thirty (0) days written notice to the other -arty; &. the &$4ard ..ice elects to renew the Agreement .or an additional one3year -eriod, ser8icecharge ad=ustments are -ermitted (ee 2 4); The &$ 4ard ..ice shall -ro8ide theMerchant thirty (0) days ad8ance notice -rior to the e..ecti8e date o. a new Agreement-eriod o. any ser8ice charge increase; Any ser8ice charge increase will be e..ecti8e atthe beginning o. the new Agreement -eriod;

2; RES(ONSI8I&ITIES OF MERC1ANT

A; Retail (ricin+D The Merchant agrees that the retail -rices o. goods andser8ices sold to -artici-ants under this agreement, including any discounts, s-ecial-romotions andKor sales, or cou-ons will be no higher than the retail -rices charged tothe general -ublic;

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?; E"ui#ment and Data &inesD All -oint3o.3sale eBui-ment shall be in .ullcom-liance with ATT system reBuirements; Merchant shall -urchase -oint3o.3salesystem eBui-ment through the &$ 4ard ..ice; Merchant is res-onsible .or -ro8iding owndata lines unless -ro8ided during initial on3cam-us system im-lementation;

4; Fees and (a0ment TermsD Merchant agrees that the &$ 4ard ..ice shallacce-t de-osits .rom student, .aculty, and sta.. .or the -irit4aFh @rogram and shall9ee- as a ser8ice charge (three -ercent) o. -irit4aFh gross debit card transactionsales at Merchant>s business; -irit4aFh gross debit card transaction sales are de.inedas total re8enue .rom all -irit4aFh sales o. .ood, boo9s, clothing, sundries, and other-roducts made at Merchant locations less a--licable sales tas account;-irit4aFh account ad=ustments are sub=ect to a--licable Merchant re.und -olicies;

G; Card Ins#ectionD Merchant will 8eri.y by 8isual ins-ection that thecardholder is the -erson -ictured in the -irit4ard -hoto, -rior to acce-ting a -irit4ard-ayment; &. it is determined that Merchant acce-ted a lost, stolen, or in8alid card,Merchant will not be reimbursed .or the -urchase; The &$ 4ard ..ice assumes nores-onsibility .or Merchant sales -er.ormed when the account holder was not -resent;

5; Off,&ine Interru#tionD &. at any time, the &$ eBui-ment at MerchantEslocation indicates an o..3line status or otherwise is o-erating im-ro-erly, Merchant mustnoti.y the &$ ..ice immediately by tele-hone (2/) :03221; A.ter &$ 4ard ..icebusiness hours, Merchant is to re-ort immediately o..3line status by contacting the a.terhour on3call ser8ice number; At times o. o..3line o-eration, Merchant is to sus-end-irit4aFh sales until on3line ser8ice is restored; The &$ 4ard ..ice shall not ma9e-ayment .or any transaction which is later denied by the &$ 4ard ..ice due to insu..icientaccount .unds, insu..icient board meals or board meal -lan -oints, or because the cardwas in8alid or stolen; &n no e8ent shall the &$ 4ard ..ice be liable .or any losses o.re8enues or -ro.its incurred by Merchant i. the &$ system .ails to o-erate -ro-erly;

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6; E"ui#ment Re#airsD Merchant agrees to -ay the cost o. maintaining,re-airing, and re-lacement o. -oint3o.3sale eBui-ment;

&; Menu RestrictionsD Merchant shall not acce-t the &$ 4ard in -ayment .orthe -urchase o. alcoholic be8erages; The &$ 4ard ..ice shall not -ro8ide -ayment .or

such -urchases;

; RES(ONSI8I&ITIES OF ID CARD OFFICE ;

The &$ 4ard ..ice shall -ro8ide su--ort .or the -irit4aFh @rogram which shallincludeD

A; Managing an o..ice to o-en and close -irit4aFh accounts, ta9e de-osits,answer Buestions, error resolution, -ro8ide -artici-ants monthly statements, re-lace lostor stolen cards, manage database o. customer and Merchant accounts, -romote andmar9et -irit4aFh, coordinate eBui-ment re-airs, and maintain the 4@% and so.tware;

?; The &$ 4ard ..ice shall -ay Merchant in accordance with -aragra-h 24abo8e;4; Maintain on3cam-us -oint o. sale data lines;$; @ro8ide accounting documentation to Merchant showing -irit4aFh

transactions by Merchant during monthly transaction accounting -eriods; The &$ 4ard..ice reser8es the right to audit Merchant -irit4aFh transactions to determine i. a saleor re.und occurred;

; @ro8ide limited training -ertaining to the -ro-er use o. -oint3o.3saleeBui-ment;

/; 2RITTEN NOTICE

7hene8er any notice is reBuired or -ermitted under this Agreement, such noticeshall be in writing; #otices reBuired or -ermitted under this Agreement shall be deli8eredas .ollows or at such other address as ha8e there.ore been s-eci.ied by written notice;

&$ 4ard ..ice Merchanta9land %ni8ersity 46ART7112 a9land 4enter 2/00 *or9mont RoadRochester, Michigan /0 4harlotte, #orth 4arolina, 221:

C; ASSIGNMENTS

Merchant shall not, without the -rior written consent o. the &$ 4ard ..ice, assignor trans.er its interest under this Agreement in whole or in -art;

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; INDEMNIFICATION

Merchant shall indemni.y and sa8e and hold harmless a9land %ni8ersity, its?oard o. Trustees and its o..icers, agents and em-loyees .rom and against any loss orliability, damage, cost and es de.ault

and chooses to continue to -er.orm under this Agreement, such continuation shall not bedeemed as a cure .or the de.ault;

; ADVERTISING

Merchant agrees that it shall not ad8ertise any connection with a9land%ni8ersity, its ?oard o. Trustees, nor use the %ni8ersity>s name, symbols or any otheridenti.ying mar9s or -ro-erty nor ma9e any re-resentations, either es -romotion or endorsement o. Merchant or Merchant>s business unlessit has recei8ed written -ermission .rom the %ni8ersity; Merchant may use the o..icial-irit4aFh logo in its ad8ertising u-on written -ermission o. the &$ 4ard ..ice;

; ENTIRE AGREEMENT

This Agreement constitutes the entire Agreement between the &$ 4ard ..ice andMerchant and su-ersedes all -rior -irit4aFh agreements, i. any, between &$ 4ard..ice and Merchant in connection with the sub=ect matter o. this Agreement; AnysubseBuent addendums, modi.ications or alterations to this Agreement must be signedby both -arties and should be attached to this Agreement;

10; COM(&IANCE 2IT1 &A2S

Merchant shall com-ly with all .ederal, state, county and munici-al laws,ordinances and regulations with res-ect to Merchant>s -artici-ation in the -irit4aFh@rogram;

11; A$DIT

The Merchant hereby agrees to retain all boo9s, records, and other documentsrelati8e to this Agreement .or .i8e (C) years; The &$ 4ard ..ice, its authoriHed agents

@age C o. /


66/84

shall ha8e .ull access to and the right to e


67/84

A((ENDI- R

MINIM$M S(ECIFICATIONS FOR FOOD SERVED AND FOOD SAFET6

&n addition to those obligations set .orth elsewhere in this Agreement and its a--endices,

the minimum s-eci.ications .or .ood ser8ed and .ood sa.ety areD

A; The minimum s-eci.ications .or .ood ser8ed -ursuant to the Agreement areD

1; Ouality ratings o. raw .ood shall be no less than the standards o. %;;5rade A, #umber 1, or eBui8alent as the case may be .or meat, .ish,-oultry, eggs, and -roduce -roducts 3 .resh or .roHen; 5round bee. shallnot es calendar;These meals shall be ser8ed and adeBuately -romoted to encouragema


68/84

:;


69/84

1;tandardiHed reci-es .or all ser8ice areas are reBuired o. 46ART7;

20;The daily menu shall be -osted -rior to the day o. ser8ice where it can beread by the guestsKcustomers;

21;@ermanent signs shall be dis-layed in %3a--ro8ed areas to identi.y .oodconce-ts, salad bars, dessert areas, etc; as reBuested by %; % shalla--ro8e both design and location o. all signage;

22;46ART7 shall maintain rigid -rocurement -rocedures throughout theentire -rocess o. -urchasing, recei8ing, storage and in8entory o. all .oodsand direct su--lies, and will -ay .or all .ood and direct su--lies related to.ood -roduction, ser8ice and management a--licable to the Agreement;46ART7 must be able to identi.y a clear audit trail .or alltransactions;

2;% shall ha8e un.ettered access to any and all 46ART7 records,recei-ts, -roduction sheets, -roduct s-eci.ication, and Buantities o. .oodissued by each ser8ice unit to ensure com-liance with s-eci.ied -ortions;

2/;All .ood items shall be deli8ered in -ro-er trans-ortation containers at %a--ro8ed times and locations, and re.lect -ro-er re.rigeration tem-eraturesto maintain Buality o. -roduct; Any -ur8eyor not -ro8iding adeBuatere.rigeration or -rotection .rom -roduct deterioration during trans-ort shallbe, at the discretion o. %, barred .rom % as an acce-table -ur8eyor; &twill be 46ART7> res-onsibility to re-lace the -ur8eyor with a-ur8eyor acce-table to %;

2C;% Re-resentati8e(s) will randomly test .ood Buality; This will includesam-ling .rom the 9itchen, the ser8ing line, and catering menus; &. .ooddoes not meet % standards, it must be remo8ed .rom ser8iceimmediately;

?; The minimum s-eci.ications .or .ood sa.ety areD

1; 46ART7 must com-ly with all health and sa.ety laws;46ART7 will reBuire its em-loyees assigned to % tosubmit to -eriodic health es designated re-resentati8e;

2; 46ART7 shall reBuire its em-loyees to abide by all healthand sa.ety reBuirements im-osed by law; Gurther, 46ART7

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70/84

and all o. its em-loyees shall abide by sa.ety and healthregulations set .orth by %;

; 4oo9ing and storage tem-erature and coo9ing and storage timeswill be regulated in order to eliminate harm.ul bacteria, germs,

-arasites and other causes o. .ood3borne illnesses, and to retainnutrients and ser8e -alatable and attracti8e .ood;

/; 46ART7 agrees to .orward a co-y o. the health ins-ectionre-ort .or each contracted .ood ser8ice area to %>s authoriHedre-resentati8e;

C; 46ART7 is res-onsible .or establishing and maintaining asanitary barrier to minimiHe the contamination o. .ood byD

nsuring that it does not hire .ood handling -ersonnel with

in.ectious diseases where there are no reasonable,scienti.ically3a--ro8ed methods to -re8ent s-read o. thatdisease 8ia .ood -re-aration and ser8ice;

nsuring that em-loyees with in.ectious diseases that canbe -re8ented .rom s-reading through .ood handling 8iareasonable scienti.ically3a--ro8ed methods are trained inand consistently use those methods, and that suchem-loyees who .ail to use those methods are immediatelyand -ermanently remo8ed .rom 46ART7> .oodser8ice -rogram at %;

$e8elo-ing and monitoring high standards o. -ersonalhygiene among em-loyees and agents;

@ro8iding necessary eBui-ment and su--lies .ormaintaining -ersonal hygiene and sanitation -ractices;

nsuring an adeBuate wor9.orce and sic9 lea8e so thatem-loyees with communicable illnesses, including but notlimited to colds and .lu, are not -ressured to come to wor9des-ite their illness;

AdeBuately training em-loyees in hygiene andsanitation reBuirements and techniBues;

4onstantly and consistently su-er8ising to ensure thatem-loyees and agents do not s-read illness or diseasethrough .ood -re-aration or ser8ice;

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@age :1 o. /


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A((ENDI- S

ASSESSMENT (&AN

Measuring the e..ecti8eness o. the retail, residential and catering -rogram at %

will be a continuous -rocess; This +Assessment @lan is an outline o. the -rocess46ART7 will continually em-loy to e8aluate and measure the success o. eachas-ect o. the cam-us dining -rogram and to ma9e recommendations regarding changesto the -rogram;

stablish Gocus 5rou-s- Residential tudents- 4ommuter tudents- Gaculty, ta.. Administration

stablish a 7eb3based .eedbac9 system;

4onduct Manager Table meetings in each dining unit, soliciting .eedbac9 .romcustomers;

4onduct Merchandising Audits in each dining unit;

$istribute +4ustomer atis.action ur8eys at least two times -er academic year;

$is-lay +4hartwells et>s Tal9 customer comment cards and manager res-onses-rominently in each location;

m-loy +secret sho--ers in each unit randomly throughout the year;

$istribute 4lient atis.action ur8eys to cam-us administrators; These sur8eysare distributed by an inde-endent third -arty (4M), tabulated and re-orteddirectly to 4hartwells> @resident;

Meet with % re-resentati8e a minimum o. once -er month to re8iew the-rogram>s -rogress; Gocus s-eci.ically onD

- Management @er.ormance and relationshi-s- tudent atis.action and Geedbac9- 8aluation o. 4atering 8ents- co-e and e..ecti8eness o. merchandising and mar9eting- Ginancial @er.ormance- m-loyee training -rograms- 4onstruction re8iew, -rogress and im-act on the deli8ery o. .ood

ser8ices;- 4lient Ouestions

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4onduct +Round Table re8iew, Gall emester 200;

46ART7 shall also trac9 and e8aluate national trends and utiliHe thatin.ormation when ma9ing recommendations to % regarding changes to ser8iceand .ood conce-ts;

All in.ormation gathered by 46ART7 as a result o. actions discussed in thisA--endi< shall be shared with % within ten (10) business days o. its de8elo-mentandKor recei-t;

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A((ENDI- T

INSTA&&ATION COSTS

A--endi< sets .orth the .ood conce-ts to be o-erating on %>s cam-us during the .irst

contract year; As set .orth in the Agreement, 46ART7 shall install those .oodconce-ts; The -ro=ect estimate .or each .ood conce-t a--ears on the .ollowing -ages;

@age :/ o. /


75/84

Facility: Coyote Jacks Pioneer Food CourtLocation:Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Equipment $10,50000Case Work 5,!0000Signage / Menuboards ",10000

Subtotal !"#$%%&%%

Construction

#lectrical $ 4,50000Plu%in& 2,00000Car'entry (,50000Paintin& ) Finis*es 1,50000Ceilin& +ork 1,25000

Floorin& 2,00000

Subtotal !'#($%&%%

Contingency !%) $",2500Permits / Fees !%) ",2500*a+ E+empt -Freig,t $) !(500

Subtotal '#-.$&%%

Grand Total $46,875.00

@age :C o. /

$esignChart)ells Dinin+ Ser%icesGacility @lanning $esign"45 osey .lvd /out*a Crosse, + 5401P* 0-(-1" Fa3 0-(-51"

#-ail ddress/teve uellen%er&6e3c*co'ass-usaco


76/84

Facility: /u%7ay Pioneer Food CourtLocation:Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Equipment $12,50000Case Work ,0000Signage / Menuboards 5,0000

Subtotal .#"%%&%%

Construction

#lectrical $2,0000Plu%in& (5000Car'entry ,50000Paintin& ) Finis*es 1,50000Ceilin& +ork -Floorin& -

Subtotal !0#$$%&%%

Contingency !%) $",4000Permits / Fees !%) ",4000*a+ E+empt -Freig,t $) 1,24500

Subtotal '#".$&%%


@age : o. /

$esign4hartwells

$ining er8icesFacilit0 (lannin+ H Desi+n"45 osey .lvd /out*a Crosse, + 5401

P* 0-(-1" Fa3 0-(-51"#-ail ddress/teve uellen%er&6e3c*co'ass-usaco


77/84

Facility: enutainent - 8erra9e Pioneer Food CourtLocation: Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Equipment $1,5000Case Work ",0000Signage / Menuboards 2,5000

Subtotal '#!%%&%%

Construction

#lectrical $1,20000Plu%in& -Car'entry 1,0000Paintin& ) Finis*es (5000Ceilin& +ork -Floorin& -

Subtotal 0#($%&%%

Contingency !%) $1,1500Permits / Fees !%) 1,1500*a+ E+empt -Freig,t $) 40500

Subtotal .#(($&%%


@age :: o. /

$esignChart)ells Dinin+ Ser%icesGacility @lanning $esign"45 osey .lvd /out*a Crosse, + 5401P* 0-(-1" Fa3 0-(-51"#-ail ddress

/teve uellen%er&6e3c*co'ass-usaco


78/84

Facility: u .on Pain /ou's) :ou%le 8reat .akery Pioneer Food Court

Location: Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Equipment $1,!(500Case Work -Signage / Menuboards "(500

Subtotal .#0$%&%%

Construction

#lectrical $ -Plu%in& -Car'entry (5000Paintin& ) Finis*es -Ceilin& +ork -

Floorin& -

Subtotal ($%&%%

Contingency !%) $ -Permits / Fees !%) -*a+ E+empt -Freig,t $) 11(00

Subtotal !!(&%%


@age : o. /

$esignChart)ells Dinin+ Ser%icesGacility @lanning $esign"45 osey .lvd /out*a Crosse, + 5401P* 0-(-1" Fa3 0-(-51"#-ail ddress/teve uellen%er&6e3c*co'ass-usaco


79/84

Facility: 9anden%er& ;esident :inin& ;oo


(ro4ect Estimate

Equipment 5!,0000

Case Work 2,"0000Signage / Menuboards ,0000

Subtotal ".#(%%&%%

Construction

#lectrical $2!,50000Plu%in& ,(0000Car'entry 4,40000

Paintin& ) Finis*es (,50000Ceilin& +ork ",00000Floorin& ",0000

Subtotal !%%#"%%&%%

Permits / Fees !%) $1!,"000*a+ E+empt -

Freig,t $) 4,"500

Subtotal .0#""$&%%


@age : o. /



80/84

Facility: :ou%le 8reat .akery ;ita


81/84

Facilit09 utta9esK!ris-y !reme 4ollege o. ducation

&ocation9 a9land %ni8ersityDate9 C31/302Page: 1 of 1

(ro4ect Estimate

Equipment $"1,4!500Case Work / C1Store Design 15,4000Signage / Menuboards ,0000

2lackboard / P3S 1(,10000

Subtotal (%#'$$&%%

Construction

#lectrical $,0000Plu%in& ",50000Car'entry 4,50000Paintin& ) Finis*es 5000

Ceilin& +ork -Floorin& -

Subtotal !$#$%&%%

Contingency !%) ,"100Permits / Fees !%) ,"100*a+ E+empt -Freig,t $) 2,(00

Subtotal !"#""&%%


@age 1 o. /

$esignChart)ells Dinin+ Ser%icesGacility @lanning $esign"45 osey .lvd /out*a Crosse, + 5401P* 0-(-1" Fa3 0-(-51"



82/84

Facility: C*ick-Fil- Pioneer Food Court


(ro4ect Estimate

Equipment $50,00000Case Work 4,0000Signage / Menuboards 4,0000

Subtotal $"#.%%&%%

Construction

#lectrical $",0000Plu%in& 1,0000Car'entry (,50000Paintin& ) Finis*es !0000Ceilin& +ork 0000Floorin& (5000

Subtotal !$#0$%&%%

Contingency !%) $(,45500Permits / Fees !%) (,45500*a+ E+empt -Freig,t $) 2,(1400

Subtotal !(#-.&%%


@age 2 o. /



83/84

Facility: Oakland Center =ioskLocation: Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Signage 50000

Subtotal $%%&%%

Construction

Paintin& ) Finis*es 50000Ceilin& +ork ",00000

Subtotal 0#$%%&%%

Contingency !%) $ -Permits / Fees !%) 40000*a+ E+empt -Freig,t $) -

Subtotal %%&%%


@age o. /



84/84

Facility +ild >reens Pioneer Food CourtLocation: Oakland UniversityDate: 5-14-02Page: 1 of 1

(ro4ect Estimate

Equipment $10,15500Case Work 2,15000Signage / Menuboards 000

Subtotal !.#0%$&%%

Construction

#lectrical $1,50000Plu%in& -Car'entry 1,00000Paintin& ) Finis*es 50000Ceilin& +ork 50000Floorin& (0000

Subtotal #.%%&%%

Contingency !%) $ -Permits / Fees !%) 1,5000*a+ E+empt -Freig,t $) 25 00

$esign4hartwells

$ining er8icesFacilit0 (lannin+ H Desi+n"45 osey .lvd /out*a Crosse, + 5401P* 0-(-1" Fa3 0-(-51"


food services agreement

Documents