for an e-governed nation. developed country by 2020 our president’s vision
TRANSCRIPT
For an e-Governed Nation
Developed Country by 2020
Our President’s vision
India can’t be a Developed Country
if It is not e-Governed
Why?
Large Population
Wide Spread Corruption
Slow & lethargic burocracy
Long decision time
Can we be e-Governed nation?
Our Past Successes
• Bhoomi
• Railway Reservation System
• Banks
• E-Seva
Bhoomi
Railways
Banks
Components of success?
20
35
40 5
Technology
Business ProcessReengineeringChangeManagementLuck
Key factors – Infrastructure
• Electricity in all Indian villages• Connectivity up to last mile• E-literacy up to village level
Key factors – Change Management
• Large scale training• Stirring of expectations• Motivation• Amendments in Laws/Acts to make them e-
friendly
Key factors – Business Process reengineering
• Viable business model for kiosks• Use of innovative technologies• New services to kiosks• Allow private services also from kiosks
Key Milestones
• Large scale training• Stirring of expectations• Motivation• Amendments in Laws/Acts to make them e-
friendly
Lessons Learnt• No subsidies and loans• First increase the no.of services delivered through kiosks and then
increase their reach in rural areas• Kiosks must be self-sustainable and profit driven• A combination of govt. and private services to be delivered through
kiosks to ensure sustainability• Better copy than reinvent the wheel• Seeing is believing• Team spirit (giving credit/appreciation/freedom)• Best is the enemy of good• Failure is the pillar of success• Socializing helps• No subsidies• Strategy (calculated moves)• Use of media and politicians• No need to be a technocrat