for dbes you are the message speaker: larry sunday altorfer
TRANSCRIPT
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for DBEs You Are the Message
Speaker: Larry SundayAltorfer
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for DBEs
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for DBEs Attention to Details
Not About Downtime but Uptime…
Downtime Breaks You
– Downtime Brakes You
– Downtime is a Costly Business Line Item
• Does Not Show on Your Statement or Does It?
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for DBEs Attention to Details
A Manufacturer and Dealer based on Many Years of Business History…
A Manufacturer and Dealer who can support you and your business!
A Manufacturer and Dealer who CARES!!!
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for DBEs Prevention
Operator training
– Operators are first line of defense
– Programs help them understand high-tech equipment
– Productivity also gets a
boost
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for DBEs
Prevention
Read the operator’s manual
Daily walk-around
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for DBEs
Prevention
S.O.SSM Fluids Analysis
– Measures internal wear
– Prevents “minor” from
becoming “major”
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for DBEs Maintenance
Caterpillar Maintenance Programs
– Allows your resources to be applied elsewhere
– Can be customized for you
– Can include all scheduled maintenance
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for DBEs Maintenance
Parts availability
– Caterpillar worldwide commitment
– Dealer commitment
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for DBEs
New Cat Parts Cat Remanufactured Parts Cat Classic Parts
Maintenance
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for DBEs
On-line ordering
– Cat Parts Store website
– Cat Service Information System
– Cat General Parts
Information Catalog
Maintenance
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for DBEs
‘PRF2’
1. Perception
2. Reality
3. First Look
4. First Impression
Your Universe: “The Customer”
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for DBEs Reputation
Based upon your equipment– Your company is immediately judged
on this – age, condition and appearance – by your customers
Your equipment is the message
Your equipment is what your customers see– This could be even one machine – It could be a pickup
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for DBEsA Prosperous &
Succesful Organization
Begins with Great Equipment – Well
Maintained Great Operators Great Maintenance Great Jobs Great Dealer Support Great Leadership
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for DBEs
The Commitment Begins Every Day!
Part of Your Business Model Success
Parting Comments… Repair and Maintenance
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for DBEs
The Commitment Never Ends to Well Maintained Equipment
Ready to Go to Work!
Parting Comments… Repair and Maintenance
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for DBEs
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for DBEs The Benefits of Renting
Short Term Solution
Based on Application
Based on Utilization
Off Balance Sheet – Expense Line Item
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for DBEs The Benefits of Renting
Conserve Cash
Readily Available
Reduced Costs
Responsive Service
Build Relationships
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for DBEs
Bas
ics
Service
Relationships
SUCCESS
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for DBEs
“What you do speaks so loudly that I cannot hear what you say”
Remember that famous quote by
Ralph Waldo Emerson
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for DBEs
Non-verbal Communication55%
Tonality of Your Voice 37%
Verbal Communication7%
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for DBEs
Counsel Guidance Support Assistance Just Ask
Ask for Help!
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for DBEs
The views expressed herein are the personal views of the author and are not intended to reflect and do not necessarily reflect the views of Caterpillar Inc.