for Healthcare

BI Definition*Actionable Data

* Assumed poetic liberty

Top 3 CIO Priorities

Strengthening the Information Value Chain Building IT business skillsGetting closer to business

#1 Technology Priority... Business Intelligence

BI selection criteria in Healthcare

A quick start solution enabling hospitals to harness data from key operational systems revealing key performance indicators and supporting reports in the areas

Unique in its ability to capture and combine data from several source systems and bring it together into a single solution allowing for true evidence based decision-making

1. Team Up- Funds, Leadership2. Data, Data Everywhere – ETL, Analytic sandboxes3. Business Intelligence = Business Value - empowerment4. Failing to Plan is Planning to Fail - Plan, plan and then plan some5. Semper Gumby—Always Flexible - Dynamic

6. ETL – Extract Transform Load – Get a professional

7. Data Model – Flexibility and Scalability

8. Data Must Be Governed – Corporate Asset

9. End Users Are Not Naïve – Content relevance

10. Manage Your Program – Operations Logistics

Top 10 To Dos

Solid Foundations

Operations Process ExcellenceHMIS ApplicationTechnology Partner

BI Needs

FinancialFinancial Analysis – costs, profits, investment, risks, cost of capitalClaims Analysis – reimbursement rates management

BI Needs

Resources ManagementStaffing – recruit, retain, satisfaction trendDemand analysis – balance volumesActuarial – Statistics on qualitative trendsEducational – Maximize community value

BI Needs

Operational ManagementClinical quality reporting and analysis - standardsSupply chain efficiency – control costs, optimize processes

KPI ExamplesPatient Administration

Time to registerWaiting time for encounter (with a care provider)Time to bed (from admit order)Time to discharge (from discharge order)Time to bill (from discharge order)Time to response (to a request – call center, appointment request, calling a care provider)

KPI ExamplesBilling & Accounting

Time to generate billTime to settle bill

By PatientBy Responsible Party (Individual, e.g. patient representative)By Insurance

Overdue (by amount, by time) wrt all or by payersCosts IncurredAccounts Receivable

KPI ExamplesClinical Areas

Time to evaluate (from beginning of encounter)Time to diagnoseTime to report (from order or sample collection)Average length of stay

KPI ExamplesClinical Administration (includes nursing)

Time to needle (from entering the premises)Occupancy RateTurnaround Time (for bed)Time to sample collection (after order) – both technician draw & nurse drawTime to medicine administration (after order)Time in recovery (post procedure)

Axiom Healthcare BI Customer experience

Sample screenshots