for official use only - ausgrid · pdf file2 for official use only asp2 seminars may - june...

For Official Use Only

2 For Official Use Only

ASP2 Seminars May - June 2016

• Welcome

• Please turn off all mobile phones

• Emergency evacuation procedure

• Amenities

• Questions at the end


IntroductionBrendon Burns - Electrical Safety and Authorisations

Topics1. Challenges and Changes for Ausgrid

• Brendon Burns - Electrical Safety and Authorisations

2. Electrical Safety and Authorisations Overview• Liam Baker - Electrical Safety and Authorisations

3. ASP Authorisation Requirements • Michael Frost/Chris Hicks - Electrical Safety and Authorisations

4. Business Ethics and Code of Conduct• Chris Lynch - Electrical Safety and Authorisations



Topics Continued

5. National Broadband Network (NBN)• Scott Short - Major Connections

6. ASP2 April 2015 Storm Response• Josh Brown - ASP Compliance and Practices

7. Installation Data Operations (IDO) FAQs• Brendon Burns - Electrical Safety and Authorisations

8. Metering Changes and the Solar Bonus Scheme (SBS)• Boris Kobal/Wayne Turner - Network and Customer Technology

Question and answers at the end



Changes and Challenges for Ausgrid

Brendon BurnsElectrical Safety and Authorisations


AER Information

• AER 2014 – 19 determination effective from 1 July 2015

• Reduction in funding for Ausgrid’s operating expenditure ($686 million) and capital program ($554 million)

• AER’s aim to reduce electricity costs for consumers

• An appeal was lodged by Ausgrid to Australian Competition Tribunal finding the AER needed to remake its determination, AER appealed to the Federal Court for a judicial review which is still pending

• Ausgrid staffing levels have been affected and further changes are expected



Ausgrid Lease Information

• Electricity Network Assets (Authorised Transactions) Bill 2015 enacted for

long term lease of Transgrid, Endeavour Energy and Ausgrid

• NSW Government released a formal Expression of Interest in November

2015

• 50.4% of Ausgrid is proposed to be leased for a 99 year term

• NSW Government plans to make a mid year announcement on the

successful bidder



Restructure and Staffing Levels

• Disbandment of Networks NSW in late 2015

• Ausgrid is consulting with it’s employees with regards to alignment with

the current needs of the business

• A reduction of staffing levels has been undertaken and further reductions

are taking place

• ASP C&P had three (3) Compliance Officers leave the organisation and

replacements have been appointed, no changes to staff levels for

Authorisations



Looking Forward…

• Increase efficiencies where practical

• Become a sustainable and competitive business in the market place

• Blended delivery model for major projects

• Continue to provide a safe, reliable and effective service

• Stabilising a work force to match our business needs



Electrical Safety and Authorisations Overview

Liam Baker Electrical Safety and Authorisations


Discussion Topics


• ASP2 Authorisation Statistics

• ASP2 Work Volume and Performance

• DNSP Incident Sharing

• NECA/DNSP Draft Appeals Process

• Late or Non Submission of NOSWs

• Former Ausgrid Employees Requiring Accreditation


ASP2 Authorisation Statistics


• ASP2 authorisations have again increased

• This could be contributed to the current requirement for ASP2

authorisation to install Advanced metering

(2013-2014) (2014-2015) (2015-2016)(Projected)

Authorisations 587 638 650


ASP Work Volume and Work Performance

Function NOSW (13-14)

CCEW (13-14)

NOSW (14-15)

CCEW (14-15)

NOSW (15-16)

YTD

CCEW (15-16)

YTDNotifications 67,810 55,113 57,395 59,554 53,560 54,360

Inspections 21,376 17,921 15,090 18,480 11,827 18,974

Defects 270 789 367 423 224 370

• NOSWs and CCEWs submitted have remained steady, approx. five (5) weeks still remain

• Defects have increased and common issues are: • NOSW – metering installed incorrectly• CCEW – exposed live parts and equipment exposed to weather or other damp conditions



DNSP Incident Sharing

ASPs are reminded of GI31_15 NSW ASP Incident information sharing was

released November 2015

• In the event that Ausgrid takes action to suspend or cancel individual(s) Authorisation, Ausgrid will share the facts of the incident and information regarding the suspension with the other NSW electricity distributors and the Department of Industry

• This information will only contain the verified facts that supported Ausgrid’s decision to suspend the Authorisation, and the individual’s Authorisation reinstatement criteriaif known



DNSP Incident Sharing

• On receiving this information, each NSW electricity distributor will also suspend the individual(s) Authorisation until advice has been provided that the individual(s) Authorisation has been reinstated by the distributor where the incident occurred

• The process also applies where Ausgrid is the recipient of information from Endeavour Energy or Essential Energy



NECA/DNSP Dispute Appeals Process

• At a combined NECA/NSW DNSP meeting, it was identified that ASPs are concerned that DNSPs have the ability to suspend ASP Authorisations without independent oversight

• A process for ASPs to appeal the DNSPs decision regarding Authorisations was identified as a key area requiring attention and a working group was established to develop a consistent appeals process across the three (3) DNSPs

• A guideline for investigation and appeals process for ASP Authorisation corrective or disciplinary action is currently in draft and will be submitted for approval in the near future



NECA/DNSP Dispute Appeals Process

• The purpose of the guideline is to provide a clear and consistent framework for the DNSPs and ASPs to utilise when an ASP is involved in a safety breach while performing contestable services on or near the DNSP’s network or a defect is identified in their contestable services work

• The working group aimed to build on the existing processes and introduce a fair and consistent method for ASPs to appeal decisions made by DNSPs about their Authorisation including proposed timeframes

• The process introduces a clear path for appeal should the ASP wish to contest the DNSP’s decision regarding corrective or disciplinary action following an incident

• The process introduces the option for an independent review of the decision should the ASP decide to appeal the DNSP’s decision



Late or Non Submission of NOSWs


ASPs are reminded of GI25_15 Late or No Submission of NOSWs

was released September 2015

• the late or non submission of NOSWs continues to be an issue for

Ausgrid

• Ausgrid is responsible for reporting meter data to the

market operator AEMO within five (5) days of the

metering work, if not, we will be noncompliant

with our licensing conditions

Reminder: ASPs are required to submit NOSWs

within two (2) days of completing service work


Late or Non Submission of NOSWs


Late Submission of NOSWs (>2 working days)

1st Offence – Formal notice advising of occurrence2nd Offence – Formal warning regarding the suspension of the company’s meter issue3rd Offence – One (1) month suspension of the company’s meter issueSubsequent Offences – One (1) month suspension of the company’s meter issue

No Submission of NOSWs

1st Offence – Suspension of the company’s meter issue until the outstanding NOSW is submitted2nd Offence – Suspension of the company’s meter issue until the outstanding NOSW is submitted and a formalwarning regarding the suspension of the company’s meter issue should an additional offence occur3rd Offence – One (1) month suspension of the company’s meter issue*Subsequent Offences – One (1) month suspension of the company’s meter issue*


Former Ausgrid Employees Requiring Accreditation

• The industry has seen an increase in former DNSP workers seeking employment and accreditation


• As per the March ASP2 Scheme rules, the minimum training requirements to gain Accreditation include:

o Cert. III in line work, cable jointing or electrotechnology(or equivalent)

o UETTDRIS55A – Install and maintain low voltage underground services

o UETTDRIS56A – Install and maintain low voltage overhead services

o UETTDRIS60A – Install and replace power system meters and associated equipment



• As per the transitional arrangements in the scheme rules, previous training packages are not recognised for persons not registered prior to 31 December 2015

• Many former DNSP employees do not meet the new training requirements i.e. they have a Craftsmans Certificate or, for Level 2 ASPs, Category training packages

• The revised version of the Scheme Rules will address this issue by allowing former DNSP employees to gain for Accreditation if they have a letter from their previous employer (DNSP) confirming that their core work aligned with the category of Accreditation being applied for




To request this letter from Ausgrid, the ex employee is required to send the following information to [email protected]:

• Full name• Previous role• Previous manager• Previous region• Previous T number (if known)

Supplementary documents to be attached:

• Craftsman Certificate (in an electrical trade)• Cat. 1, 2, 3 and/or 4 training certificates



ASP Authorisation Requirements

Michael Frost and Chris HicksElectrical Safety and Authorisations


What is Accreditation?• The Department of Industry administers the ASP Accreditation scheme which aims

to give customers choice when choosing ASPs to provide connections in a safe and reliable manner

• ASPs companies must apply to the Department to seek Accreditation, this is outlined on the Department’s website: http://www.resourcesandenergy.nsw.gov.au/energy-supply-industry/pipelines-electricity-gas-networks/network-connections/

• ASP companies gain Accreditation and each employee is Registered under that company

• Once your company is Accredited (or renewed) you will be provided with a letter stating the company is Accredited, who is Registered and what categories have been provided

Note: you need to provide this letter when applying for Ausgrid Authorisation



Authorisation Application Process • Application for Authorisation and notification to Ausgrid includes:

o initial, upgrade or add additional categories, change of company name or employer

• To apply for Ausgrid Authorisation you must complete and submit these forms:o the initial application/change of details form (ES4 - Appendix D)o the ASP2 Authorisation Agreement (ES4 - Appendix F)o ASP2 Company Agreement for Authorisation (ES4 - Appendix G)

• Along with the three (3) forms the following must be submitted:o current Department Accreditation lettero current digital colour passport style photoo evidence of mandatory regulatory training required o company contractors licence (where applicable)o individuals qualified electrical supervisors or contractors licenceo certificates for all categories being applied for

All required documents must be submitted for your application to be processed



Reauthorisation Application Process• Authorisation with Ausgrid must be renewed annually and should be applied for a

minimum of four (4) weeks prior to expiry

• To be reauthorised with Ausgrid you must complete and submito the ASP2 Reauthorisation Application form (ES4 - Appendix E)o the ASP2 Authorisation Agreement (ES4 - Appendix F)o the ASP2 Company Agreement for Authorisation (ES4 - Appendix G)

• Along with the three (3) forms the following must be submitted:o current Department Accreditation lettero current digital colour passport style photoo evidence of mandatory training required for the categories being applied foro company contractors licence (where applicable)o individuals qualified electrical supervisors or contractors licence

This documentation must be submitted to [email protected]



Authorisation and Reauthorisation Application Process • Once all paperwork has been submitted and has been processed by the

Administration Officer you will receive an email advising you to contact the ASP C&P Compliance Officer or Authorisations Officer that you have been assigned

• If a Depot Audit is required you must arrange a time with the Authorisations Officer to carry out your audit, a guide to the safety audit exists in ES4 - Appendix J

• If a Field Safety Audit is required you must contact the ASP C&P Compliance Officer assigned to you and arrange a suitable time to complete a safety audit. The audit will be on one of the categories you are seeking reauthorisation for.

• Field Safety Audits can be completed within six (6) months of your Authorisation expiry. To request this audit you are required to fill out the Field Safety Audit request form (ES4 - Appendix I) and submit it to [email protected].



Annual Training Required for Authorisation The following training must be completed annually • For Categories (Cat.) 1, 2, 3 and/or 4:

o Ausgrid Electrical Safety Rules (refresher may be with Ausgrid or an approved external RTO)

o LV Release and Rescue (UETTDRRF06B)o CPR (HLTAID001)o Testing of connections to LV electricity networks (UETTDRRF11A)o First Aid for ESI

• For Cat. 3 only:o Pole top rescue (UETTDRRF02B)

• For Cat. 311 or where using an EWP:o EWP escape, release and rescue training (UETTDRRF03B and RF08B)o Working safely near live electrical apparatus (UETTDREL16A - once only)o If using an EWP on our network you must have a yellow ticket or HRW licence

You must not complete ASP2 work if any of your training has expired



Code of Conduct and Statement of Business Ethics

Chris LynchElectrical Safety

and Authorisations



Gifts and Benefits

• Ausgrid has a ‘no gifts’ policy, this means that under no circumstances can our employees receive a gift from a third party

• Please do not offer inducements or incentives to Ausgrid employees

• If a gift or benefit is offered to our employees they are required to immediately report this in line with the Statement of Business Ethics and our employee Code of Conduct

• You must immediately report to us any instance in which our employees seek or induce a gift or benefit from you or others



Reporting

• If you become aware of any breaches of our Code of Conduct by Ausgrid employees, we request you report this information to us, this can be done by:

o call the corruption hotline – (02) 9283 4244 o call Disclosures Officer, John Renshaw – (02) 9269 2930 o send an email to [email protected]

• Copies of our Code of Conduct and Statement of Business Ethics are available on the our website, if you would like to view them


National Broadband Network (NBN)

Scott ShortCustomer Relations and Major Connections


Ausgrid and NBN Co Interaction

• Special Small Services – Permanently Unmetered Supplies (PUMS)

o Negotiated Contract for PUMS connections in place between NBN Co and

Ausgrid

• Ausgrid and NBN Co Facilities Access Agreement (FAA)

o Agreement between Ausgrid and NBN Co for access to Ausgrid’s distribution

network poles for the installation of NBN Co equipment



Special Small Services – Permanently Unmetered Supplies (PUMS)

• Negotiated Contract for PUMS connections in place between NBN Co

and Ausgrid

• New Application – NECF 07 Form

• No technical review if contract conditions are met

• Installation Inspection is mandatory

• Special Small Services or PUMS connections, must be installed to the

NSW Service and Installation Rules



Stop!

• Make sure the connection point is suitable before installation

Think!

• Ausgrid has legacy pillars and controlled street light circuits on the

network

Do!

• Legacy pillars refer to Ausgrid NUS199 Safe Electrical Working on Low

Voltage Assets - Section 4 - Service Work in Certain Low Voltage

Underground Distribution Pillars

• Consult with Ausgrid’s local Regional office

• Controlled street light circuits – technical review may be required



Ausgrid and NBN Co Facilities Access Agreement (FAA)

• The Facilities Access Agreement allows NBN Co access to Ausgrid’s pole

infrastructure for the installation of NBN Co equipment

• NBN Co equipment includes:o Optical fibre (Fibre)o PSTN (Copper)o Hybrid Fibre Coaxial (HFC)

• Personnel accessing Ausgrid’s network on behalf of NBN Co must be

Accredited and Authorised to do so

• Level 2 ASPs are allowed under the agreement to carry out NBN Co

service work referred to as Service Drops or SDS Drops including

associated risers



Ausgrid and NBN Co Facilities Access Agreement (FAA) cont’d

• Service Drops are covered under Schedule 4 of the FAA and must be

installed as per the following documentation:o Ausgrid’s Network Standard - NS232 National Broadband Network Equipment

on Ausgrid Poleso NBN Co’s SDS Parameters for SDS Drops documentation for Fibre, PSTN

and Coax

• NBN Risers - Ausgrid’s NS232 section 5.6.4 - NBN riser conduit is

considered to be equivalent to a customer UGOH and should be installed

as per Ausgrid’s NS127 clause 6.4



ASP2 April 2015 Storm Response

Joshua BrownASP Compliance and Practices



What Worked Well

• A timely establishment of engaging ASP2s in the storm response

• Good communication with ASP2s via the group email system

Note: Importance of informing Ausgrid of detail changes

• Quick deployment of ASP2s in the storm response

• ASP2s commenced work in the Hunter and Central Coast on Friday 24 April 2015 (main storm damage occurred on Wednesday 22 April in the evening and early into the next morning



What Worked Well

• A total of 27 ASP2 companies assisted during the response providing 75 two (2) person work crews

• ASP2s reconnected over 654 low voltages services over a six (6) day period– Central Coast 346 services– Hunter region 175 services – Sydney region 133 services

• Small work packages of five (5) to eight (8) jobs assisted Ausgrid to track work issued and completed



Improvements Identified• Collation of job packets

• Tighter control relating to management of paperwork, assisting in the notification and rectification of services work. There were some cases where ASP2s attended jobs that had already been reconnected.

• ASP2s awareness of framework including conditions of engagement

• ASP2s attempting work outside of framework

• Slow progress of invoicing by both parties including late submission of invoices by ASP2s

• Framework under review including schedule of rates


Brendon BurnsElectrical Safety and Authorisations

Installation Data Operations (IDO) FAQs



How long are Connection Applications valid for?• Connection Applications will expire if the approved connection is not

connected after 12 months

• A new connection application will need to be submitted when the 12 months has lapsed

What is the NMI allocation and job number process for new sites?• The customer must enter a supply contract with an electricity retailer

before the connection is electrified

• Once the retailer confirms and notifies Ausgrid the contract exists, the job number will be issued via an automated email (twice daily)

• If a job number has not been received after the NMI was allocated, contact the customer or the retailer to confirm they have issued the information via the market to Ausgrid

• The retailer can follow the escalation process for the NMI allocation



How do we get job numbers for applications sent to other groups?• Large, multiple and remote Connection Applications are sent to

Contestable Connections or Major Connections for load assessment• NMI and job numbers can not be issued by IDO until those groups have

provided approval to proceed• Contact the relevant section – phone number details are provided to you

when your application was initially processed

How can we verify the off peak rate?• A site visit to confirm the type of connection information required to

complete Ausgrid forms

• Alternatively you can contact your customer to confirm the off peak tariff on their electricity bill



What SEF fees should we apply?• Ausgrid sent a GI notice GI19_15 ASP2 related fees and charges for

metering work on 5 August 2015

• SEF of $142.45 (excl. GST) applies when the retailer requests the NMI be activated before 1/7/2015

• SEF of $54.29 (excl. GST) applies when the retailer requests the NMI be activated from 1/7/2015

• SEF fee will change as of 1 July 2016 to $55.70 excl. GST



Updated fees ad charges

• Ausgrid recently sent GI11_16 AER approved ANS fees for FY16/17 for ASPs on 23 May 2016

• Increases to fees from 1 July, excl. GST:o basic connection offer $7.89o authorisation $389.25o NOSW - A $31.26, B $54.03, C $175.47o NOSW & CCEW reinspect $151.80/hro incident investigation $224.23/hr



Why is my paperwork returned?• When paperwork is deemed incorrect or incomplete it will be returned for

completion and resubmission

What can I do to stop paperwork being returned?• ASP2s must complete paperwork to the requirements of ES1, ES3 and

ES4, which can be found on our website www.ausgrid.com.au.

A few examples of when paperwork has and will be returned:• Test report incomplete• Cat 2 and 3 service route sketch issues or non existent• No solar detailed CCEW submitted with solar NOSWs• Solar sites must have ToU metering installed, including replacing all

existing off peak meters with ToU meters (install correct meter types)• Incomplete information

Submit NOSW paperwork within two (2) days


Metering Changes and Solar Bonus Scheme (SBS)

Boris Kobal and Wayne TurnerNetwork and Customer Technology


Metering Policy Changes

• New National Electricity Rules:o Introduced 26 November 2015o Applicable from 1 December 2017

• NSW Electricity Supply Amendment (Advanced Meters) Bill 2016:o Supports the accelerated installation of advanced meters in NSWo Changes inspection obligations for advanced meter installationso Transitional arrangements for flat rate and ToU metering

• NSW Regulations changes for Metering:o Service and Installation Ruleso ISSC Guide

• Solar Bonus Scheme (SBS):o Scheme closes 31 December 2016o Options for conversion to Net metering

• National Regulations update for Ausgrid network:o Metering Service Charges


New National Electricity Rules

• The previous two seminars, each year discussed ‘Competition in Metering’ rule change

• National initiative, not instigated by Ausgrid

• Australian Energy Market Commission (AEMC):o COAG Energy Council proposed reformso Changes in National Electricity Rules (NER) proposedo Consulted throughout the industry in 2014 and 2015o Draft Determination 26 March 2015o Final Determination 26 November 2015o Rules Implementation Date 1 December 2017

• Detailso http://www.aemc.gov.au/Rule-Changes/Expanding-competition-in-

metering-and-related-serv.



• Impact of Rules Change:o Retailer responsible for appointing Metering Coordinator (MC)o MC appoints Metering Provider (MP)o MP install and maintains Advanced Meter (not ASP)o ASP still responsible for installation of service wire (not MC/MP)o All new, upgrade and replacement must be advanced meter (at 1

Dec 2017)o Network is default MC for existing Type 5 and 6 metering:

• no new Type 5 or 6 meters to be installed (after 1 Dec 2017)o No customer opt out for a new advanced meter, unless current meter

is compliant (i.e. proposed rollout)o Customer can opt for advance meter without the communications

device installed



• What is an Advanced Meter?o Meter on remote communicationso Registered as Type 4 in the National Electricity Marketo Supports the Minimum Services Specification (MSS)o Option for Type 4A for customer opt out or where no communications

are available

• What is the Minimum Services Specification (MSS):o Remote disconnection serviceo Remote reconnection serviceo Remote on-demand meter read serviceo Remote scheduled meter read serviceo Meter installation inquiry serviceo Advanced meter reconfiguration service


NSW Electricity Supply Amendment (Advanced Meters) Bill 2016

• Expected proclamation of new legislation - 1 July 2016

• ASP Scheme:o Will not need to be an ASP to install advanced meter (NEM Type 4)o Between 1 July 2016 and 30 November 2017, the installation of flat rate and

ToU meters (NEM Type 5 and 6) must still be conducted by ASP2 Cat 4:• NOSW still required to be submitted for metering and service works

o ASP2 Cat 4 will no longer exist from 1 December 2017o ASP2 Cat 2 and 3 remain:

• NOSW still required to be submitted.o ASP2 must not replace advanced meters with flat rate or ToU meters.o ASPs submitting CA’s will be notified of the retailer to contact to arrange an

advanced meter.o ASP2 must not alter, remove or install advanced meter unless engaged by

the MP.


NSW Regulations Changes for Metering

• Electricity meter now a part of the customer’s ‘electrical installation’:o NSW Fair Trading (FT) to manage the inspection of advanced meterso CCEW has been modified by FT:

• will now include meter details.• contact NSW FT if you have a previously approved CCEW

• Transitional arrangements for flat rate & ToU metering (NEM Type 5 & 6):• present rules apply for Type 5 and 6 until 1 Dec 2017• Ausgrid to manage inspection of flat rate and ToU meters

• NSW Government introducing Code of Practice for Metering July 2016o ISSC Code of Practice - Safe Installation of Electricity Meters in NSWo Obligations on MP and retailers when installing advanced meters:

• training• installation• Safety Management System


NSW Regulations Changes for Metering

• Service and Installation Rules of NSW (SIR) review:o ToU and Flat Rate metering installation rules remain the sameo Advanced meter installation treated as ‘replacement’ rather than ‘new /

upgrade’:• aimed to minimise cost for consumers opt-in to advanced meters• key safety and access obligations will remain

o Introduction of individual Meter Protection Device – 80A HRC for all direct-connected installations

• Notifications:o Connection Applications to Ausgrido CCEW for advanced meter installations submitted to NSW Fair Tradingo CCEW for all other worko Cat. 4 NOSW for flat rate and ToU metering to Ausgrid until 1 Dec 2017o Cat. 2 and 3 NOSW to Ausgrid ongoing


Solar Bonus Scheme

• Scheme ends 31 December 2016• 60c and 20c per kWh payments cease for complying generators• NSW Government and retailers have written to SBS customers• Options for 48,000 gross connected customers, converting to net:

o Encouraging the replacement of existing meters with advanced meters through retailer

o ASP2 can install a ToU net metero Ausgrid exploring alternative billing arrangements utilising

interval data from existing meters, ‘calculated net’

• http://www.ausgrid.com.au/Common/Customer-Services/Homes/Solar-power-and-batteries/Government-schemes.aspx#.Vz5ezvmqpBc.


National Regulations Update for Ausgrid Network

• Network’s Metering costs unbundled from standard fixed charges (NAC)

• A Metering Services Charge (MSC) will be a separate charge to Retailer, and will the cover the cost of:

o Cost of Capital (of network meters installed before 1 July 2015)o Meter Maintenance (testing and meter replacements)o Meter Readingo Meter Data Processing

• Installation of Flat Rate and ToU meters at new and upgraded installations, still an ASP contestable function

• MSC may not appear on customer’s bill, may be bundled into the Retailers’ billing

• Sites where advanced meters are installed do not receive full MSC charge


QUESTIONS?

Thank you!

ASP2 Seminar May - June 2016

for official use only - ausgrid · pdf file2 for official use only asp2 seminars may - june...

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