for palm os devices

Using Good Mobile Messaging 5.0

For Palm OS Devices

©2009 Good Technology, Inc. All Rights Reserved 2Confidential

Agenda

• Email• Contacts• Calendar• Notes/Journal• Tasks/To Do's• RSS• Preferences• Tips, Tricks & Shortcuts


Good Home Screen Overview

Scroll through your Good™ PIM applications… (MS Outlook/Lotus Notes)

View upcoming calendar items…(Meetings/Appointments)

See a count of new messages… (Unread Inbox Items)

View radio coverage and current battery strength…current date and time also display


Icon Keys

Good Applications Launcher Screen

The icons with a indicate a Good application. This screen lists the applications alphabetically, including those covered in this training presentation:

Calendar Compose (Blank New Email View) Contacts Email (Inbox view) Good Mobile Intranet * Notes Tasks RSS

* Your company may not use GMI and therefore this icon may not be enabled on your device.

G


Inbox Icons

Intuitive and familiar Inbox icons make it easy for you to identify the type status of your Inbox items.


Composing a Message Select 'Compose' from the home screen

applications bar or reply to a message in your inbox

Typing the first few characters of recipient's name will present a list of Contacts.

Scroll and click to select one or use 'Lookup…' to find the name in the company address book

To send, click 'Send' button Tips:

To look up by initials, type first initial, space, last initial

Press space twice to get '@' and '.com', '.net', '.gov' or '.org'


Replying to Messages

To reply to a message, open or highlight the message and either: Type 'R' Select 'Reply' from the Email menu

To reply all to a message, open or highlight the message and either: Tap on the 'Reply All' button on the

lower screen Type 'A' Select 'Reply All' from the Email

menu


Forwarding Messages

To forward to a message, open or highlight the message and either:

Type 'F'

Select 'Forward' from the Email menu


Flag for follow up

To flag a message for follow up, open or highlight the message and either:

Select 'Flag for Follow Up' from Email menu

Type 'L'

To flag a message for follow up, open or highlight the message and either:

Select 'Follow Up Complete' from Email menu

Type 'L'


Deleting Messages

To delete a message highlight the message and either:

Hit backspace Type 'D' Select 'Delete' from the menu

Once it is deleted on the handheld, it will be automatically synchronized with your Outlook/Lotus Notes desktop application.


Filing Messages

To file a message to an existing folder: Highlight the message Click 'M' or select 'Move' from the

menuHighlight the folder you want to move the message to - when you file it on the handheld it is synched in Outlook/Lotus Notes.Tip: Type the first few letters of the folder name to highlight it


Accessing Filed Messages

To access filed messages:

Highlight the folder pull-down menu in the top-left corner of the Inbox screen

Click to select an existing folder

If you have sub-folders, click on the top level (with the '+') to open it


Email – Priority View/Priority Mail Options

Priority Mail Options define what messages are marked as Priority Mail and show up in the Priority Mail View.

In your Inbox view: Activate the menu > Options > Priority Mail Options

Priority Mail Messages Priority view is a subset of messages, filtered by priority

and arranged by date, newest at top. Priority Messages are messages that are unread and are: Sent to you Sent from priority senders (but not excluded senders) Sent to certain mailing lists or recipients Meeting requests, updates and cancellations Marked as high importance

If a message is Read, it loses its priority. However, if you mark a message as Unread again, it will regain its priority status.


Indicating Priority Mail

Priority Mail AppearanceTwo icons identify Priority Mail messages:

Priority Mail message Priority Mail message with

attachment


Email – Conversations View

Conversations view sorts messages by subject into conversation groups.

Conversation groups are listed by date, newest groups on top.

Each group displays: Message Subject Total count of items in group Icon, sender and time stamp of

most recent item in group


Email – Senders View

Senders view allows you to organize your Inbox items by sender:

Senders view sorts messages by sender into groups (a count of how many items from each sender appears at the right end of the light blue bar)

alphabetically View

Message groups are labeled with the sender of the messages contained within them.


Work Offline Settings

From the Good Messaging today screen, select menu and 'Work Offline'

This is suitable when needing to turn off the radio on an airplane

Get back online by selecting the 'Send/Receive' now from the menu


Many Attachments Formats Supported

Supported attachment types include: Microsoft Word, Excel, PowerPoint TIF, HTML, PDF Rich Text (.RTF) and (.TXT) Many others…


Viewing Attachments

Messages with attachments are marked with a paperclip icon

While viewing the message:

Tap on the file name or icon, to open or use 5-way navigation and hit center key; a menu will give download options

The file can be viewed in several formats or stored on the SD card


Sending Attachments

Composing a Message with an Attachment: To attach a file to a mail message,

the user creates a new message in the Compose application.

The Attach File menu items are located below the Add Recipient menu item.

Attaching Files: After selecting Attach File, the user

is presented with a file picker application.

Max of 16 attachments per email.


Email Preferences

Access Email options for: "Out of office" email setup Signature Block for email

messages

In Email, activate the menus and select 'Options' > 'Email Options'


Email Display Options

Preview pane (toggle on/off using the "v" key on the device keyboard)

Display 1 or 2 lines of the message header


Accessing Contacts

From the Good Application Screen, tap 'Contacts'

From the Good Messaging Today Screen, tap the 'Contacts' icon on the applications bar

From the Phone application, tap the 'Contacts' icon on the lower phone panel


Viewing Contacts

Click on the 'Contacts' icon from the applications bar

Quick-find a contact by Typing characters of the person's

first or last name then select from menu

Type first initial, space, last initial then select from menu

Automatically dial or Email by clicking on hot-linked phone numbers and an Email address

Highlight a contact and click select 'Edit,' 'Delete' or 'View' from the menu


Creating a New Contact

From Contacts list: Select 'New' Fill in the relevant information for

your new contact Click 'Save'

This Contact, once Saved, will be sync'd back to your desktop email application automatically.


'Call Sender' Function

Tight integration between Email, Contacts, and the Phone applications…a fast way to call from Email

From the Inbox or an open email, use the Email menu to select the 'Call Sender'

command

The Sender's phone number(s) are displayed based on their information in your Contacts; when more than 1 number is

available, simply tap the desired number to call

Tapping the number directly initiates a call to that number -

in this case, the sender


vCard Support - Send/Receive/Add to Contacts

When you receive a vCard from someone, simply open the email and select the vCard attachment.

The vCard can be added directly into Good Messaging Contacts using the 'Add to Contacts' menu option.

The contact will now appear in your Good Messaging contacts, as well as in your Outlook contacts.


Viewing the Calendar

Click on the 'Calendar' icon on the Applications bar/Home screen

Press the Calendar button on the device

View by Day, Week, Month, or Agenda view

Use 5-way the navigation key to go forward and backward on your calendar

Different colors connote appointments out of the office, confirmed, tentative, etc.


Viewing the Calendar

Week view for quick scan of weekly appointments

Preview pane for appointment detail

Direct access to appointment view by selecting and tapping on particular block


Creating a Calendar Entry

Tap on the desired time or date or select 'New Appointment' from the menu

Enter a Subject, Location, and in the Invite field (for meetings) begin typing the name of the person(s) to invite and the Lookup feature will


Additional Options for Calendar Entries

Other options for new meetings & appointments include: Suggested Times:

For all attendees based on their availability on their calendar

Suggested Time Options can be accessed by the 'Options' button

Suggested Rooms will look for open conference rooms

Recurrence Edit Recurrence allows

you to configure your meetings recurrence


Notes/Journal

See a list of current Notes by selecting the icon from the home screen applications bar

Add new Notes by selecting 'New'


Tasks/To Do's

See a list of current Tasks by selecting the icon from the home screen applications bar

Add new Tasks by selecting 'New'

Tasks can be assigned a Due Date, Reminder and Categories, as well as Priority Status


RSS

News provides news feed capability within the Good Messaging client.

Users can subscribe to feeds, get the latest articles from those feeds and read them on the handheld.

The components to the News feature are: Notification bar Article View/Quick Reader (article display

window) Feed List/Article List Add Feeds/Add a Feed by URL Edit Feed/Delete Feed


Good Preferences

Your handheld device includes a set of Good Preferences you can customize for your use.

To view or change these preferences, select Preferences from:

Options menu on the Good Launcher screen

Options menu within any of the Good Messaging applications


Preferences: Applications

Gives list and status of applications enabled by your IT administrator

Download and installation of new/updated applications is all done over the air


Preferences: Autotext

Gives a full list of all auto-text abbreviations

Navigate the list by typing the first letter of the word

Autotext entries can be created, edited, or deleted using the menu


Preferences: Backup

This allows users to back up their Good Mobile Messaging application to their SD card in case is need to be re-installed later

Select ‘Card Backup’ Select ‘Create Backup Now’ Enter 4-6 character passcode

Good Mobile Messaging will backup to memory card Note: this backs up the application only, not any e-mail or PIM data


Backing Up Using the Good Preference

From the Good Preferences screen, tap Backup

Make sure you select the Backup Location you want to use (in this case, the backup is to the SD card)

Enter a Passcode, then confirm the new passcode

Tap the Backup button A message will alert you when the

Backup has succeeded!


Restoring Good Messaging Applications

You can restore the applications from the location where they were originally backed up. To restore a backup:

1. Start the restoration utility included with your handheld. If you used a memory card to back up your applications, make sure the card is inserted in your handheld.

2. Specify the location you used for backup.

3. When prompted, enter your passcode. You’ll only be prompted if the Good Messaging applications are missing from the handheld or are present but are a different version from those in the backup.

4. When prompted, select the option to restore the Good Messaging applications.

Notes: Emails, contacts, and so forth, are not backed up, but they are resynchronized with information in your Outlook or Lotus Notes account once your network connection is restored.


Preferences: Categories (Outlook)

Use Categories to organize your Contacts: Once you have assigned

categories, you can sort or view contacts by category.

Good Messaging includes a set of preset categories to which you can assign your contacts or you can create new categories to suit your needs.

If you add a new category in Outlook on your desktop, it will be added to the list of categories on your handheld. The reverse is also true.


Preferences: Help

Help For Preferences page gives a brief summary of each of the preferences functions


Preferences: Security

All policies are set and enforced by the IT admin, but can be configured on your handheld via one of the 2 Security options:

Password Lock Storage Card Protection


Preferences: Notification

Notifications can be set for a variety of events including:

New Message in Inbox and/or Other Folders

New High Priority Mail Messages Calendar & Task/To Do Reminders Address look-up received

Alerts can be set for on-screen alerts, sounds/tunes or vibrate-mode


Preferences: Status

Status provides a detailed description of handheld status including:

Serial # Phone Number Network Address Available Memory E-mail log information Battery Strength


Preferences: Time Zone

Allows user to set the relevant time zone or default to the Palm time zone

Also allows Daylight Savings to be turned on or off


Preferences: Today Screen

Sets the display name that appears on the Good Mobile Messaging home screen

Also programs the home key and side key to go to either the Good Mobile Messaging home screen or the Palm home screen


Tips and ShortcutsEmail Jump to top and bottom:

When in a text screen (like an email) press 'T' to jump to the top and 'B' to go to the bottom of the screen.

Page Down:Press the SPACE key to page down the screen.

Add to Contacts: When reading an email, highlight the sender's name and click 'Add to Contacts' in the menu.

Special Notifications: You can specify that when receiving messages from certain people you're notified with a special tone via the 'Edit' screen for that person's contact information.

Call Sender: Call sender of an open email item by pressing the menu key and tapping ‘Call Sender’ (all known phone number for the contact will display so you can select desired phone number).


Tips and Shortcuts

More Shortcuts Alert Bar (Yellow at bottom of screen):

Type ‘O’ to Open the item or press ‘X’ to close the yellow alert bar (until the next item triggers another alert).

Toggle Calendar ViewsPressing the Calendar Key 4 times will toggle the 4 available Calendar views – Day, Week, Month, and Agenda

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