form - complainmarn.pdf

7/27/2019 Form - ComplainMARN.pdf

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1. Your details

Title First Name Last Name

Complaints Form

Before lodging your complaint you should try to resolve the matter directly with your

migration agent.

The Office of the MARA cannot provide immigration assistance, legal assistance or legal

advice.

The Office of the MARA cannot influence the outcome of your visa application.

Making a complaint will not influence your application for a visa.

Please do not send original documents with your complaint. Please attach photocopies of

any relevant material.

Please sign the declaration on the last page before you submit this form.

If you wish to lodge complaints about more than one registered migration agent, please

submit a separate complaint form about each of them. Please lodge all complaints at one

time.

The Office of the MARA will usually send the substance of your complaint to the

registered migration agent during our inquiries. If this is a problem for you please indicate

this on the complaint form.

If you have difficulty with English you may complete the form in your own language.

If you have difficultly in completing this form, please contact the Office of the MARA by

telephone on 02 9078 3547 or by email at [email protected]

Address

Phone (H) (M) (W)

Email address Date of Birth

Main language spoken at home

1.

State Post code Country


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2. Are you making this complaint on behalf of another person (eg. relative)?

If yes, please tell us who you are making the complaint for, and why.

3. Details of registered migration agent (the agent)

Please identify the individual/s you are complaining about.

4. Before you lodge a formal complaint

Have you already tried to resolve this complaint?

Name Date of Birth

Address

Email Telephone

Reason your lodging the

complaint on their behalf

Registered migration agent's name MARN

Name of business

Address

Phone no. Email

Yes No

If yes, how?

If no, why not?

Yes No

2.


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5. Mediation

Are you prepared to meet with the agent to mediate your complaint?

6. By making this complaint to the Office of the MARA, I am hoping to:

7. When did the conduct occur?

8. Please provide the following details about your complaint

Did the agent give you a contract?

How did you pay the agent? Cheque CreditCash

Did the agent give you a receipt?

Did you pay by instalments?

Improve my communication with the agent

Yes No

Resolve my dispute with the agent

Receive an apology

Have the agent disciplined

Other Please specify

Yes No

Yes No

Yes No

How much money did you pay the agent?

3.

Get my documents/file back


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9. Your complaint

In the space below please provide details about your complaint. Include details such as: the type

of visa you sought; your main concerns; dates of major events; the names and contact details of

any witnesses. Please attach additional pages if necessary. Please attach copies of any relevant

correspondence.

4.


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10. Permission to give a copy of your complaint to the registered migration agent

Can we send the substance of your complaint to the registered migration agent?

We normally send the substance of the complaint to the migration agent and ask for their side of

the story. Is there any reason why you do not want us to do this? Please provide details.

Declaration

1. I agree:

to waive any legal privilege binding the registered migration agent in his/her role

as my solicitor, barrister, or legal adviser;

to authorise the Office of the MARA to request the Department of Immigration &

Citizenship to disclose information relating to this complaint, including any identifying

information (s336A Migration Act 1958);

that the Office of the MARA may give a copy of information it obtains about me

from any Commonwealth Government Department to the registered migration

agent.

2. I agree that if appropriate the Office of the MARA may refer my complaint to consumer

agencies such as the state or territory Fair Trading agency.

3. I agree that if appropriate the Office of the MARA may refer information relating to my complaint

concerning a current or former Australian lawyer to the Law Society or Legal Services

Commissions in the relevant state or territory.

4. I agree to inform the Office of the MARA if there are proceedings in a Court or Tribunal in

relation to the matter. I understand that the Office of the MARA may suspend its investigation

of this complaint until they are finalised.

5. I declare that the information given in connection with this complaint is true and correct.

(if the answer to Question 2 is YES, the person you are complaining on behalf of should sign this page)

Signed Date

Yes No

5.


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DO I NEED TO COMPLETE THIS PAGE?

You should ONLY submit this page if you answered `YES' to Question 2 on theComplaints Form.

If your complaint is about your own dealings with a registered migration agent, you

can discard this page.

WHY DO I NEED TO COMPLETE THIS PAGE?

For privacy reasons, we need to know that you are authorised to deal with

this matter.

If this page is not completed, we will not be able to give you any information

about the complaint.

Additional Declaration

This declaration must be completed by the person on whose behalf you are complaining.

I make the following declaration:

I am aware that the individual listed at Question 1 of the complaints form (the

Complainant) has made this complaint on my behalf;

I authorise the Complainant to communicate with the Office of the MARA about all

matters relating to this complaint;

I authorise the Office of the MARA to provide the Complainant with any personal

information they obtain about me as part of the investigation into this complaint;

I have signed the `Declaration' on page 5.

6.

Print FormSubmit by email


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Please send the completed form and attachments to one of the following:

By email:

[email protected]

By post:

Office of the Migration Agents Registration Authority

Professional Standards & Integrity Section

PO Box Q1551

QVB NSW 1230

For further information by telephone you can contact:

1300 22 6272*

If you would like to call using an interpreter, you can call the Translating and Interpreter Service

(TIS): 131 450

* Calls made within Australia from a Land Line will be charged to you as a local call. Calls from mobilephones are charged at mobile phone rates.

Version: 20 December 2011

form - complainmarn.pdf

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