formal to trusees

TECHNOLOGY PLANNING AT COLGATE UNIVERSITY

Questions for AlumniQuestions for Alumni

What are the highest priorities for alumni information services?

How will new services be funded?

WHY IS INFORMATION WHY IS INFORMATION A CRITICAL STRATEGIC ASSET A CRITICAL STRATEGIC ASSET TO THE COLLEGE?TO THE COLLEGE?

If the purpose of the University is to If the purpose of the University is to develop wise, thoughtful, critical thinkers develop wise, thoughtful, critical thinkers and perceptive leaders and perceptive leaders

---Middle States, 1997-98---Middle States, 1997-98

Also important areAlso important are

■MarketingMarketing■CultivationCultivation■ = Strengthening Connections= Strengthening Connections


Information skills are essential Information skills are essential to the endeavorto the endeavor

What’s Changed?What’s Changed? Key Developments Key Developments

■ Digitization of informationDigitization of information■ Access via WWW Access via WWW ■ Streaming Media CapacitiesStreaming Media Capacities■ Napster?Napster?


= new demands for information services

The framework of the liberal arts The framework of the liberal arts college will remain essentially college will remain essentially intact, however, we believe that intact, however, we believe that technology will significantly technology will significantly enhance the traditions of the enhance the traditions of the liberal arts education.liberal arts education.

Planning for Information Resources WHAT WE THINK

The past few yearsThe past few yearsInformation Technology 1993 2000

Annual Budget $650,000 $1,800,000

Network ports 1200 7,500

Devices on the network 1200 5,500

Servers 14 45

Colgate-owned desktop computers

850 1750

Students owning computers 25% 93%

Web pages served per month

0 13,000,000

Technology-enhanced Classrooms

0 50

E-Mail messages per day 15,000 350,000

Support Staff 17 29

The past few yearsThe past few years

IT as % E&G

0

0.01

0.02

0.03

0.04

0.05

0.06

91/92 92/93 93/94 94/95 95/96 96/97 97/98

25th

Mean

75th

Colgate

91/92 92/93 93/94 94/95 95/96 96/97 97/98N= 50 47 43 48 45 55 4525th 2.0% 1.9% 2.2% 2.4% 2.6% 2.8% 3.5%Mean 3.0% 3.0% 3.2% 3.0% 3.7% 3.7% 4.5%75th 3.6% 3.6% 4.1% 3.5% 4.6% 4.2% 5.2%Colgate 2.1% 1.9% 2.3% 3.0% 2.1% 3.6% 4.8%

Planning for Information Resources WHAT WE DON’T KNOW

■ We don’t know exactly what the next 3-5 We don’t know exactly what the next 3-5 years will bringyears will bring

■ We can’t imagine all the applications of We can’t imagine all the applications of technologytechnology

■ Solid Technical Infrastructure

■ History of Collaboration

■ Skilled at using past experiences and evaluating current trends

Planning for Information Resources WHAT WE DO KNOW

These strengths put Colgate in a strong These strengths put Colgate in a strong position to respond to changes position to respond to changes we cannot predictwe cannot predict

Planning for Information Resources Planning for Information Resources ASSUMPTIONSASSUMPTIONS

■ Colgate must be a Colgate must be a leaderleader in innovative uses of in innovative uses of technology in the liberal arts. technology in the liberal arts.

■ Technology is an important resource for innovation Technology is an important resource for innovation but should but should not be the driving forcenot be the driving force

■ Members of the Colgate community, broadly Members of the Colgate community, broadly defined, expect defined, expect seamless deliveryseamless delivery of a wide range of a wide range of content-enriched digital materialof content-enriched digital material

■ Global connectionsGlobal connections will be especially important will be especially important to a rural liberal arts college like Colgate to a rural liberal arts college like Colgate UniversityUniversity

■ High quality High quality assistanceassistance is still essential to the is still essential to the successful use of information resources.successful use of information resources.

■ Technology is important asset and Technology is important asset and choiceschoices will will have to be made. It is imperative that we have to be made. It is imperative that we maximize benefits and minimize costs.maximize benefits and minimize costs.


■ Priority will be given Priority will be given firstfirst to things that to things that enhance the enhance the teaching and learningteaching and learning experienceexperience

■ Priority will be given Priority will be given secondsecond to things that to things that build build connectionsconnections between people within between people within the broadly defined Colgate communitythe broadly defined Colgate community


Planning for Information Resources Life Cycle Approach, Many Constituencies

•Student considering Colgate

•Current Students on Campus

•Current Students Abroad

•Faculty on campus

•Faculty on Leave

•Recent Alumni

•Alumni

Information Seekers

■ Access – System, Networks and DevicesAccess – System, Networks and Devices

■ Information – Organization Information – Organization

■ Tools – SoftwareTools – Software

■ AssistanceAssistance

Planning for Information Resources CORE ELEMENTS

TECHNOLOGY PLAN GOAL TECHNOLOGY PLAN GOAL ACCESSACCESS

Getting TO the resourcesGetting TO the resources– CapacityCapacity– SpeedSpeed– TransparencyTransparency– ReliabilityReliability– UbiquityUbiquity– PrivacyPrivacy– SecuritySecurity

TECHNOLOGY PLAN GOALTECHNOLOGY PLAN GOALORGANIZATIONORGANIZATION

Finding information:Finding information:

–OrderedOrdered–PersonalizedPersonalized–Self-serviceSelf-service–Single entry (integrated systems)Single entry (integrated systems)

TECHNOLOGY PLAN GOALTECHNOLOGY PLAN GOALTOOLSTOOLS

Working with information:Working with information:

–Easy to useEasy to use–Available to allAvailable to all–Accomplish the workAccomplish the work

TECHNOLOGY PLAN GOAL TECHNOLOGY PLAN GOAL ASSISTANCEASSISTANCE

■ Minimize assistanceMinimize assistance needed needed

■ Strive to deliver assistance that isStrive to deliver assistance that is

– Timely, Accurate, Thorough, Courteous, Timely, Accurate, Thorough, Courteous, ConfidentialConfidential

Recent ProjectsRecent Projects

•Student considering Colgate: On-Line Applications, e-mail current students, virtual tour

•Current Students on Campus: ResNet, On-Line Registration, On-Line Bookstore, Library Resources On-Line

•Current Students Abroad: Access to library databases,Webmail

•Faculty on Campus: Faculty Toolbox, Asynchronous Learning Project

•Faculty on Leave: Access to Library Databases, Computer

•Recent Alumni: Lifetime e-mail

•Alumni: Alumni Web Site and ??????

Ongoing ProjectsOngoing Projects

■ Banner Web for….Banner Web for….

■ Business IntegrationBusiness Integration

■ Rural NetworkingRural Networking

■ Streaming MediaStreaming Media

■ Network UpgradeNetwork Upgrade

■ Web Site EnhancementsWeb Site Enhancements

■ Collaboration for Collaboration for Enhanced LearningEnhanced Learning

■ See See computing.colgate.educomputing.colgate.edu

Questions for AlumniQuestions for Alumni

What are the highest priorities for alumni information services?

How will new services be funded?