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Oleh Ady A Subagya | Untuk Setia Utama Servises Business Process Improvement ISO 9001:2008 Supply Chain Warehouse Planning Human Resource R&D Customer Serv. Sales Marketing Finance Documentation

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Page 1: Four steps iso 9000

Oleh Ady A Subagya | Untuk Setia Utama Servises

Business Process Improvement

ISO 9001:2008

Supply Chain Warehouse

Planning

Human Resource

R&D

Customer Serv.

Sales Marketing

Finance Documentation

Page 2: Four steps iso 9000

Oleh Ady A Subagya | Untuk Setia Utama Servises

Business Process Improvement

ISO 9001:2008

• Alat: Kepuasan pelanggan,

Perbaikan proses

• Standar: Proses dan kerja

Page 3: Four steps iso 9000

Business Process Improvement

ISO 9001:2008

Menetapkan

Mendokumentasikan

Menerapkan

Memelihara

Page 4: Four steps iso 9000

Page 4

“Menetapkan Peta proses,

Kebijakan mutu, Sasaran

mutu, Prosedur, Formulir

kerja”

Business Process Improvement

ISO 9001:2008

Langkah ke-1

Page 5: Four steps iso 9000

5

“Peta proses

adalah gambar

langkah-langkah

perusahaan

beroperasi”

Business Process Improvement

ISO 9001:2008

Page 6: Four steps iso 9000
Page 7: Four steps iso 9000
Page 8: Four steps iso 9000

8

“Kebijakan dan

Sasaran (QKPI*)

adalah apa yang

perusahaan ingin

capai”

Business Process Improvement

ISO 9001:2008

*Quality Key performance indicator

Page 9: Four steps iso 9000

9

“Prosedur adalah

salah satu metode

melaksanakan

proses”

Business Process Improvement

ISO 9001:2008

Page 10: Four steps iso 9000

10

“Formulir

adalah media

pencatatan

sebagai alat

bukti”

Business Process Improvement

ISO 9001:2008

Page 11: Four steps iso 9000

Business Process Improvement

ISO 9001:2008 Langkah ke-2

Mendokumentasikan

Page 12: Four steps iso 9000

Business Process Improvement

ISO 9001:2008 Langkah ke-3

Menerapkan

Page 13: Four steps iso 9000

Business Process Improvement

ISO 9001:2008 Langkah ke-4

Memelihara

Page 14: Four steps iso 9000

14

Receive

Manual &

Procedure

Stage 1

Desk Audit

Corrective

Actions

Stage 2

Main Audit

Corrective

Actions

Follow-up

audit

Six Monthly

Surveillance

Audit

Corrective

Actions

Follow-up

audit

major

Certification Process

major major N

Y Y

Y

N

3 year