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www.luxoft.com Four Patterns of Communication in Stressful Situations

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Page 1: Four types of behaviour in stressful situations

www.luxoft.com

Four Patterns of Communication in Stressful Situations

Page 2: Four types of behaviour in stressful situations

www.luxoft.com

Professional Environment

Page 3: Four types of behaviour in stressful situations

www.luxoft.com

Who is Who

Blamer Fighting is the best defenseBlame to be considered powerful

PlacaterPeople show mercy to a

suffering manHumble

yourself, so others don’t

become angry

ComputerSpeaking is the best protection Say the right words, make

good impression, be

don't react

DistractorNothing can be

done with a fool

Pretend that everything is fine and you have no idea what is going

on

Page 4: Four types of behaviour in stressful situations

www.luxoft.com

Information Radar

I

You

Content

You

I

Content

Content

You

I I

You

Content

Blamer

ComputerDistractor

Placater

Page 5: Four types of behaviour in stressful situations

www.luxoft.com

Page 6: Four types of behaviour in stressful situations

www.luxoft.com

Patterns Origin

Page 7: Four types of behaviour in stressful situations

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Stress Ballet

Page 8: Four types of behaviour in stressful situations

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Way Out

Page 9: Four types of behaviour in stressful situations

www.luxoft.com


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