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Library Services for Mobile Devices: The NIE Library Experience Jacky Wong NIE Library and Information Services Centre (LIBRIS) Librarians for Tomorrow Seminar 2012 Tuesday, 25 th Sep 2012 Biopolis Auditorium

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Mobile Library Services for Smartphones

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Library Services for Mobile Devices: The NIE Library Experience

Jacky WongNIE Library and Information Services Centre (LIBRIS)

Librarians for Tomorrow Seminar 2012Tuesday, 25th Sep 2012

Biopolis Auditorium

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Overview

• Introduction• Strategies• Outcomes• Conclusion

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Presentation Date

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Presentation Date

“Global mobile data traffic grew 2.3 fold in 2011”

“Singapore mobile penetration rate – 145%”

“Projected to grow by 18-fold between 2011 and 2016” – Cisco Systems Inc

“72% are smartphones, 3rd highest smartphone penetration rate in the world” – IDA Singapore

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Access Library Services & Resources:•Anywhere•Anytime•24x7

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March 2011 - Launched Bookmyne iPhone Application

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Feature-rich but costs nothing (almost) !!!

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Strategies

Bookmyne:No customizations=No new mobile services

October 2011 – Mobile Services Task Force formed to review Library Mobile strategy

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FeaturesWeb Application

• Reaches different mobile devices easily

• Content can be retrieved from search engine results

• Content can be easily updated

• Enhancements can be deployed immediately

Native Application

• More responsive

• Excellent user interface

• Take advantage of features in mobile devices, e.g. camera

• More expensive – needs more effort to develop, maintain, update & enhance

• Requires more skillsets

• Need to develop multiple versions for different platforms

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FeaturesWeb Application

Unable to interface with BookMyne and other native applications

Native Application

Able to interface with BookMyne and other native applications

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Strategies

Hybrid Approach Adopted:•First Page is Native Application•Subsequent Pages are part of web applications

Advantages:•Best of both worlds – Native & Web•Ability to link to BookMyne, NIE Mobile

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Outsource Application Development

Strategies

Faster time to market Address issue of lack of

internal skill sets Proper knowledge transfer Retain source codes

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Technical Considerations

Strategies

Retrieve data from Library Portal via RSS

Avoid maintaining contents from multiple platform

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Integration

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• Engage student to develop Android version of LibGO!

• Development completed in a mere 6 weeks!

• June 2012 - Launched Android version of LibGO!

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Outcome

•Greater convenience for users•Increased usage of Library services & resources•Higher visibility of NIE

Objectives achieved without adding too much administrative pressure on staff workload

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Conclusion

What’s Next for LibGO!Analyze usage patterns through statisticsConduct focus group survey to gather user feedbacksMonitor developments and trends in the use of mobile devicesGather ideas to enhance LibGO!

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