Curriculum Vitae

GARYFALLOS D. FRAGIDIS

Lecturer Technological Education Institute of Serres

Department of Business Administration

Address: Terma Magnesias, 62124, Serres, Greece Tel.: +30 2321049310 e-mail: garyf@teiser.gr

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PERSONAL INFORMATION

NAME Fragidis

SURNAME Garyfallos

MIDDLE NAME: Dimosthenes

DATE OF BIRTH 18 May 1974

NATIONALITY Greek

ADDRESS Terma Magnesias, 62124, Serres, Greece

E-MAIL gary@teiser.gr

TELEPHONE +30 2321027343

JOB Faculty member of the Department of Business Administration in the Technological Education Institute of Serres (since 2006)

POSITION Lecturer

EDUCATION MASTER DEGREE Master in Business Administration

University of Macedonia, Thessaloniki, Greece Date: 22 May 2001 Grade: 9.29/ 10 ECTS: 120 (4 semesters) Master Thesis: The Strategic View on Enterprise Architectures. Grade: 10/10.

BACHELOR DEGREE

Diploma in Business Administration University of Macedonia, Thessaloniki, Greece.

Date: 15 September 1997 Grade: 9.02/ 10 ECTS: 240 (8 semesters)

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PUBLICATIONS

PUBLICATIONS IN REFERRED JOURNALS : 2 (& 2 UNDER EVALUATION)

1. Giouvanakis A., Fragidis G., Paschaloudis D and Tarabanis K., “Embedding a Vocabulary – Based Application for Concept Mapping into a e-Learning Management System”, Open Education Research, Vol. 11., No 5., 2005, pp. 38-43.

2. Giouvanakis A., Fragidis G., Ignatiadis I. and Koumpis A.” myCourse: An Educational Content Management Platform with Social Networking Characteristics”, International Journal of Emerging Technologies in Learning, Vol 5, No 4, 2010.

3. Loutas N., Fragidis G., Peristeras V. and Tarabanis K., “A Social Service Meta-Model for the Co-creation of Value with the User”, International Journal of Production Economics, Special Issue on Service Science (under evaluation).

4. Fragidis G. and Tarabanis K., “Value Co-Creation ιn Health Care: A Patient-Centered Approach for E-Health”, Health Care Management Review (under evaluation).

PUBLICATIONS IN REFEREED CONFERENCES : 34

1. Fragidis G., Kotzinos D. and Tarabanis K., “Analyzing Value Co-Creation as Collaborative Knowledge Creation”, The 2011 Naples Forum On Services: Service-Dominant Logic, Service Science And Network Theory, 14-17 June 2011, Capri, Italy.

2. Fragidis G. and Tarabanis K., “Towards an Ontological Foundation of Service Dominant Logic”,

IESS 1.1 - International Conference on Exploring Services Sciences, 16-18 February 2011, Geneva, Switzerland.

3. Fragidis G. and Tarabanis K., “Analyzing Value Co-Creation in Service Systems: Contribution

from GORE”, 8th Enterprise Engineering Track at the 26th ACM 26th Symposium on Applied Computing (SAC), 21-24 March 2011, TaiChung, Taiwan.

4. Fragidis G, Ignatiadis I. and Wills C., “Value Co-creation and Customer-driven Innovation in

Social Networking Systems”, IESS 1.0 - First International Conference on Exploring Services Sciences, 17-19 February 2010, Geneva, Switzerland.

5. Tsourela Μ. and Fragidis G., “Customisation in E-Health: Contributions from Personal Health

Records”, The 6th International Scientific Conference on Business and Management – 2010, May 13-14, Vilnius, Lithuania

6. Fragidis G., Paschaloudis Dimitrios, Tarabanis K. and Tsourela M., “E-business Models for the

Co-creation of Value with the Customer”, 10th Annual Conference of the International Academy of E-Business, 1 - 4 April 2010, San Francisco, USA.

7. Fragidis G., Kotzinos D. and Tarabanis K., “Service Value as Collaborative Knowledge Creation”,

18th Annual Frontiers in Service Conference, 29 Oct - 1 Nov, 2009, Honolulu, USA. 8. Katriou S.A., Fragidis G., Ignatiadis I., Tolias E., Koumpis A., “Waste Management Using

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Request-Based Virtual Organizations”, PRO-VE'09, 10th IFIP Working Conference on Virtual Enterprises, 7-9 October, 2009, Thessaloniki, Greece.

9. Fragidis G. and Tarabanis K., “When S-D logic Meets Web 2.0: An Integrative Framework for a

Service-Based Web”, The 2009 Naples Forum on Services: Service-Dominant Logic, Service Science And Network Theory, 16-19 June, 2009, Capri, Italy.

10. Fragidis G., Tarabanis K. and Paschaloudis Dimitrios, “A Service Composition Model for Value

Co-Creation in e-Healthcare”, 9th Annual Conference of the International Academy of E-Business, 9 -12 April 2009, Hawaii, USA.

The paper received the best paper award in the conference 11. Fragidis G., Giantsiou L and Tarabanis K., “Providing Customer-Centric Service: Customization

and Composition of Service on the Semantic Web”, IEEE International Conference on Intelligent Agents, Web Technologies and Internet Commerce (IAWTIC'08), 10-12 December 2008, Vienna, Austria.

12. Fragidis G. and Tarabanis K., “An Extended SOA Model for Customer-Centric E-Commerce”,

IEEE International Conference on E-Business Engineering (ICEBE), 22-24 October, 2008, pp. 771-775, Xi’ An, China.

13. Fragidis G. and Tarabanis K., "Guidelines for the Composition of Business Services into

Solutions for the Customer", 17th Annual Frontiers in Service Conference, October 2-5, 2008, Washington D.C., USA.

14. Fragidis G., Paschaloudis D. and Tsourela M., “Towards an Educational Model for the Knowledge

Economy”, 10th IBIMA Conference on Innovation and Knowledge Management in Business Globalization, 30 June – 2 July, Kuala Lumpur, Malaysia.

15. Fragidis G., Tarabanis K. and Athanasenas A., “Customer Participation on the Web 2.0: The

Characteristics of Customer-Centric Environments”, 8th Annual Conference of the International Academy of E-Business, 20-23 March 2008, San Francisco, USA.

16. Fragidis G., Mavridis A., Vontas A., Koumpis A. and Tarabanis K. “A Proposed Conceptual

Framework for the Study of Research Ecosystems”, IEEE International Digital Ecosystems and Technologies Conference (DEST), 26-29 February, 2008, Phitsanulok, Thailand.

17. Fragidis G. and Tarabanis K., “A Service Model for Customer-Centric Electronic Business”, 2007

International IEEE Conference on E-Business Engineering, 24-26 October, 2007, Shanghai, China.

18. Fragidis G., Koumpis A. and Tarabanis K., “The Impact of Customer Participation on Business

Ecosystems”, PRO-VE'07, 8th IFIP Working Conference on Virtual Enterprises, 10-12 September 2007, Guimaraes, Portugal.

19. Fragidis G. and Paschaloudis D., “E-learning Opportunities in the Development of Cross-Border

Educational Programmes”, in Proceedings of the 5th International Conference on New Horizons in Industry, Business and Education, pp. 247 – 253, Rhodes, Greece, 30-31 August 2007.

20. Fragidis G., Tarabanis K. and Koumpis A., “Strategic Opportunities in the Web 2.0: The

Development of Customer-Centric Business Environments”, 7th Annual Conference of the International Academy of E-Business, 5-9 April 2007, Vancouver, Canada.

The paper received the best paper award in the conference 21. Fragidis G., Paschaloudis D., Tarabanis K. and Tsourela M., “Business Education in the New

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Economy: Anatomy of Postgraduate Programmes in Europe”, 7th Annual Conference of the International Academy of E-Business, Vancouver, Canada, 5-9 April 2007.

22. Fragidis G., Paschaloudis D., Kehris E., Anastasiadoy K. and Tsourela M., “Traditional

Programmes for the New Economy: A Survey on European MBAs”, 10th UICEE Annual Conference on Engineering Education, Shanghai, China, 19 - 23 March 2007.

23. Fragidis G., Paschaloudis D., “In Search of Regional Development: Entrepreneurship Education

in the Context of Cross-Border Academic Collaboration”, ICSB 2007 World Conference, Turku, Finland, 13-15 June 2007.

24. Fragidis G., Tarabanis K. and Koumpis A., “Conceptual and Business Models for Customer-

Centric Business Ecosystems”, Inaugural IEEE International Digital Ecosystems and Technologies Conference (DEST), 21-23 February, 2007, Cairns, Australia.

25. Fragidis G., Tarabanis K. and Koumpis A., “Value Creation in Dynamic Customer- Centric

Networks”, 2006 International IEEE Conference on E-Business Engineering, Shanghai, 24-26 October, 2006.

26. Fragidis G. and Tarabanis K., “From Repositories of Best Practices to Networks of Best

Practices”, 3rd IEEE International Conference on Management of Innovation and Technology, Singapore, 21-23 June, 2006.

27. Fragidis G. and Tarabanis K., “The Business Strategy Perspective on the Development of

Decision Support Systems”, International Conference for Computational Intelligence for Modelling Control and Automation – CIMCA 2005, 28 – 30 November 2005, Vienna, Austria.

28. Fragidis G., Zafiropoulos C., Paschaloudis D. and Vrana V., “A longitudinal study on how

students shape opinion about quality of education: research outcomes and management implications”, in Proceedings of the 8th Conference in Quality in Services Toulon- Verona, pp. , 8-9 September 2005, Palermo, Italy.

29. Giouvanakis A, Fragidis G, Kehris E. and Samaras H, “Exploiting Concept Mapping in a Semantic

Web Environment”, in Proceedings of the 5th IEEE International Conference on Advanced Learning Technologies, pp. 432 – 434, July 5-8, 2005, Kaohsiung, Taiwan.

30. Zafiropoulos C., Fragidis G., Dimitriadis S., Kehris E. and Paschaloudis D. “Service Quality

Assessment in Higher Education: The Case of Technological Educational Institute of Serres”, in Proceedings of the 9th International Conference on Marketing and Development, June 8-11, 2005, Thessaloniki, Greece,

31. Giouvanakis A, Fragidis G. and Paschaloudis D., “Finding ways to create ontologies through

educational activities”, in Proceedings of the 4th International Conference on Technology in Teaching and Learning in Higher Education”, pp. 267 – 272, Peking University, Beijing, China, July 11-13, 2005.

32. Tambouris E., Stefanou A., Peristeras V., Fragidis G. and Tarabanis K., “Experiences from

formulating recommendations for a national interoperability strategy”, e-Challenges 2004 Conference, 27 – 28 October 2004, Vienna, Austria.

33. Tarabanis K., Peristeras V. and Fragidis G., “Building an Enterprise Architecture for Public

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Administration: A High-Level Data Model for Strategic Planning”, in Proceedings of the 9th European Conference on Information Systems (ECIS 2001), pp. 987-998, 2001, Bled, Slovenia.

34. Tarabanis K. and Fragidis G., “The Strategy View in the Framework of Enterprise Architectures”,

in Proceedings of the 16th IFIP World Computer Congress (WCC '2000), International Conference on Information Technology for Business Management (ITBM), 23-26 August, 2000, Beijing, China.

CHAPTERS IN BOOKS: 2 1. Fragidis G., Kotzinos D. and Tarabanis K., “A Conceptual Framework and an Extended SOA Model

for Consumer-Oriented E-Commerce”, E-Commerce Handbook, ed. Alexandar Lazinicka, IN-TECH Journals.

2. Katriou S.A., Fragidis G., Ignatiadis I., “An Approach to Efficient Waste Management for SMEs via

RBVOs”, in E-Business Issues, Challenges and Opportunities for SMEs: Driving Competitiveness, ed. M. Manuela Cruz-Cunha and João Eduardo Varajão, IGI Global.

TEACHING HANDBOOKS/ NOTES: 2 1. G. Fragidis, «Service Information Systems – Teaching Handbook», TEI of Serres, Serres, 2005.

2. G. Fragidis, «Business Ethics – Teaching Handbook», TEI of Serres, Serres, 2003

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CITATIONS

Includes only references found with ISI, Scopus and Google Scholar.

Self-references and references in students’ thesis, in which I was supervisor, are not included.

34 in total

Fragidis G., Tarabanis K. and Koumpis A., “Value Creation in Dynamic Customer- Centric Networks”, 2006 International IEEE Conference on E-Business Engineering, Shanghai, 24-26 October, 2006.

1. Ching-Ming Hwang; How-Gao Hsu; Po-Yu Hwang, “Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan”, International Conference on Services Science, Management and Engineering, 11-12 July 2009 Page(s):517 – 521.

Fragidis G., Tarabanis K. and Koumpis A., “Conceptual and Business Models for Customer-Centric Business Ecosystems”, Inaugural IEEE International Digital Ecosystems and Technologies Conference (DEST), Cairns, Australia, 21-23 February, 2007.

1. Moumtzi V., Chatzidimitriou M., Koumpis A., "Collaborative E-Gov Networks The Case of the Semantic-Gov Project", in Integrating E-business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes", Edited by Susheel Chhabra and Muneesh Kumar, IGI Publisher, February 2009.

2. César A. Marín, Iain Stalker and Nikolay Mehandjiev, “Engineering Business Ecosystems Using Environment-Mediated Interactions”, Lecture Notes in Computer Science, Engineering Environment-Mediated Multi-Agent Systems, Volume 5049, 2008, pp. 240-258.

Fragidis G., Mavridis A., Vontas A., Koumpis A. and Tarabanis K. “A Proposed Conceptual Framework for the Study of Research Ecosystems”, IEEE International Digital Ecosystems and Technologies Conference (DEST), Phitsanulok, Thailand, 26-29 February, 2008.

1. Liu P. and Nie G., “Research on Service Ecosystems: State of the Art”, International Conference on Management and Service Science (IEEE MASS), 2009.

2. Katriou, S.-A., Tolias, E., Mavridis, A., “A european union research partner collaboration creation system”, 3rd IEEE International Conference on Digital Ecosystems and Technologies (DEST) 2009, 1-3 June 2009, Page(s):547 – 551.

Fragidis G. and Tarabanis K., “From Repositories of Best Practices to Networks of Best Practices”, 3rd IEEE International Conference on Management of Innovation and Technology, Singapore, 21-23 June, 2006.

1. Calvo-Manzano J.A., Cuevas G., Gomez G., Mejia J., Muñoz M. and San Feliu T., “Methodology for process improvement through basic components and focusing on the resistance to change”, Journal of Software Maintenance and Evolution: Research and Practice, 2010.

2. Le Gloahec V., Fleurquin R., and Sadou S. “Good practices as a quality-oriented modeling assistant” In IEEE QSIC'10: Proceedings of the 10th International Conference on Quality Software, Zhangjiajie, China, July 2010.

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3. Vincent Le Gloahec, Regis Fleurquin, Salah Sadou, “Good architecture = good (adl + practices)” In QoSA'10: Proceedings of the 6th International Conference on the Quality of Software Architecture, Prague, Czech Republic, June 2010, Springer, Lecture Notes in Computer Science, pp. 167-182.

4. Vincent Le Gloahec, Regis Fleurquin, Salah Sadou, "Formalisation de bonnes pratiques dans les procédés de développement logiciels", pp. 95-100, IDM 2009 - Actes des 5emes journées sur l’Ingénierie Dirigée par les Modèles, pp. 95-100, Nancy, 25-26 mars 2009.

Fragidis G. and Tarabanis K., “The Business Strategy Perspective on the Development of Decision Support Systems”, International Conference for Computational Intelligence for Modelling Control and Automation – CIMCA 2005, Vienna, Austria, 28 – 30 November 2005.

1. Jin Dong, Xinxin Bai, Wenjun Yin, Ming Xie, JP Fasano, Thomas Li, iFAO: Facility Network Transformation Services for Specific Customer Oriented Service Industries, Service Science, 2009, 1(1), pp. 63-76.

2. Xinxin Bai , Minghua Zhu , Longjun Cai , Wenjun Yin , Jin Dong , Hairong Lv. “Data Model Design of Strategic Analysis Services for Specific Customer Oriented Industries”, 2008 IEEE International Conference on Services Computing Vol. 2, July 2008, pp. 257-264.

Fragidis G., Koumpis A. and Tarabanis K., “The Impact Of Customer Participation On Business Ecosystems”, PRO-VE'07, 8th IFIP Working Conference on Virtual Enterprises, Guimaraes, Portugal, 10-12 September 2007.

1. ElŜbieta Małyszek, Agnieszka Bojanowska, "EFEKTYWNA INTEGRACJA SYSTEMÓW CRM I SCM W PRZEDSIĘBIORSTWIE", LogForum, 2009, Vol. 5, Issue 3, No 5.

Fragidis G., Paschaloudis D., “In Search of Regional Development: Entrepreneurship Education in the Context of Cross-Border Academic Collaboration”, ICSB 2007 World Conference, Turku, Finland, 13-15 June 2007.

1. Owoseni, Taofeek Adejare, “Participants vs. Facilitator Led Curriculum on Entrepreneurship and Enterprise Management: Our Experience at Abjuba Enterprise Agengy (AEA)”, 2008 International Council for Small Business World Conference, June 25-28, Nova Scotia, Halifax, Canada.

Fragidis G., Tarabanis K. and Koumpis A., “Value Creation in Dynamic Customer- Centric Networks”, 2006 International IEEE Conference on E-Business Engineering, Shanghai, 24-26 October, 2006.

1. Hwang, C.M., Hsu H.G., Hwang, P.Y., “Co-Creating Innovative Si-Soft Service System and Infrastructure: Implementation of the NSoC Program as a Transition Paradigm of Taiwan Semiconductor Cluster”, International Conference on Management and Service Science (IEEE MASS), 2009.

2. Hwang, C.M., Hsu H.G., Hwang, P.Y., "Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan," ssme, pp.517-521, 2009 IITA International Conference on Services Science, Management and Engineering, 2009.

Tarabanis K., Peristeras V. and Fragidis G., “Building an Enterprise Architecture for Public Administration: A High-Level Data Model for Strategic Planning”, in Proceedings of the 9th European Conference on Information Systems (ECIS 2001), Bled, Slovenia, pp. 987-998, 2001.

1. Fourie, D.J. and Schoeman L., “Local government and sustainable post-settlement support for restitution : in search of efficient governance objectives in public administration”, Journal of Public Administration, vol. 45, no. 1.1, 2010, pp. 145-161.

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2. Valtonen K and Leppänen M., “Business Architecture Development at Public Administration – Insights from Government EA Method Engineering Project in Finland”, in Information Systems Development: Towards a Service Provision Society, edited by George Angelos Papadopoulos, Wita Wojtkowski, Gregory Wojtkowski, Stanislaw Wrycza and JoΏe Zupancic, Springer US, 2009.

3. Peristeras V., Tarabanis K., Tampouris E., ., Loutas N., “Modeling public administration services using the Governance Enterprise Architecture (GEA) framework”, tutorial proposal for the 9th International Conference on Digital Government Research, Montreal, Canada May 18--21, 2008.

4. Peristeras V., Loutas N., Tarabanis K., “Organizational engineering in public administration: the state of the art on eGovernment domain modelling”, Proceedings of the 2008 ACM symposium on Applied computing, pp. 580-587

5. Goudos K., V. Peristeras, K. Tarabanis, Mapping Citizen Profiles to Public Administration Services Using Ontology Implementations of the Governance Enterprise Architecture (GEA) models, Accepted for presentation in 3rd Annual European Semantic Web Conference, June 2006, Budva, Montenegro.

6. Peristeras V., Tarabanis K., “Governance enterprise architecture (GEA): domain models for e-governance”, ACM International Conference Proceeding, 6th international conference on Electronic Commerce, pp. 471 – 479.

7. Peristeras V., Tarabanis K., “Advancing the Government Enterprise Architecture -GEA: The Service Execution Object Model”, in Proceedings of the Electronic Government: 3rd International Conference, Saragosa, Spain 30 August – 3 September 2004, published in Lecture Notes in Computer Science, No 3183, R. Traunmuller ed., Springer 2004, pp. 476-482.

8. Peristeras V. and Tsekos Th., “e-Government as a Public Policy Framework”, Occasional Papers in Public Administration and Public Policy, The Network of Institutes and Schools of Public Administration in Central and eastern Europe (NISPAcee), Vol. 5, No 2, Spring 2004, pp 3 - 10.

9. Bricknall R, Darrell G, Nilsson H, Pessi K (2006), Enterprise architecture: critical factors affecting modelling and management. In Proceedings of the Fourteenth European Conference on Information Systems (Ljunberg J, Andersson M eds.), 2349-2361, Goteborg.

10. Peristeras V., Tarabanis K., “The Governance Enterprise Architecture (GEA) High-Level Object Model”, Lecture Notes in Computer Science, Volume 3035, 2004, pp 101-110.

11. Tarabanis K., Peristeras V., Koumpis A., “Providing e-Government Services at the European Level”, Proceedings of the e-Business and e-Work International Conference, Prague, Czech Republic, 16 – 18 October 2002, published by IOS Press, Cunningham P., Cunningham M. Fateling P. Ed. Volume 1, pp. 725-732, October 2002.

12. Peristeras V., Tsekos Th., Tarabanis K., “Analyzing e-Government as a Paradigm Shift”, United Nations Thessaloniki Center Occasional Papers Series, Vol. 1, 2002. pp. 3 – 14.

13. Tarabanis K., Peristeras V. and Koumpis A., “Towards a European Information Architecture for Public Administration: The InfoCITIZEN project”, chapter in “E-work and E-commerce: Novel Solutions and Pracices for a Global Networked Economy”, vol.2, pp. 1075-1081, B.Stanford-Smith, E.Chiozza (editors), IOS Press, 2001.

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Zafiropoulos C., Fragidis G., Dimitriadis S., Kehris E. and Paschaloudis D. “Service Quality Assessment in Higher Education: The Case of Technological Educational Institute of Serres”, in Proceedings of the 9th International Conference on Marketing and Development, Thessaloniki, Greece, June 8-11, 2005.

1. Petruzzellis, Luca; D'Uggento, Angela Maria; Romanazzi, Salvatore, “Student satisfaction and quality of service in Italian universities”, Managing Service Quality, Volume 16, Number 4, 2006 , pp. 349-364(16).

2. Zafiropoulos C., “Students' Attitudes About Educational Service Quality", The Cyprus Journal of Sciences, Vol 4 Spring 2006, pp 13-24.

3. Zafiropoulos C., Vrana V., “Service Quality Assessment in a Greek Higher Education Institute”, Journal of Business Economics and Management, 2008, 9(1): 33–45.

Tarabanis K. and Fragidis G., “The Strategy View in the Framework of Enterprise Architectures”, in Proceedings of the 16th IFIP World Computer Congress (WCC '2000), International Conference on Information Technology for Business Management (ITBM), Beijing, China, 23-26 August, 2000.

1. Peristeras V., Tarabanis K., “Governance enterprise architecture (GEA): domain models for e-governance”, ACM International Conference Proceeding, 6th international conference on Electronic Commerce, pp. 471 – 479.

Giouvanakis A., Fragidis G., Paschaloudis D and Tarabanis K., “Embedding a Vocabulary – Based Application for Concept Mapping into a e-Learning Management System”, Open Education Research, Vol. 11., No 5., Oct. 2005, pp. 38-43.

1. Jian Liao, Yanyan Li, Ying Zhou, Ronghuai Huang, Jingjing Wang, “Computer-Supported Content Analysis for Collaborative Knowledge Building in CSCL”, Frontiers in Artificial Intelligence and Applications, Proceeding of the 2006 conference on Learning by Effective Utilization of Technologies: Facilitating Intercultural Understanding table of contents, 2006, pp. 217-224.

Giouvanakis A, Fragidis G. and Paschaloudis D., “Finding ways to create ontologies through educational activities”, in Proceedings of the 4th International Conference on Technology in Teaching and Learning in Higher Education”, pp. 267 – 272, Peking University, Beijing, China, July 11-13, 2005.

1. Park U. and Calvo R.A., “Automatic Concept Map Scoring Framework Using the Semantic Web Technologies”, Eighth IEEE International Conference on Advanced Learning Technologies, pp 238-240.

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RESEARCH PROJECTS

Α) Research Associate, the Centre for Research and Technology Hellas (CERTH), Informatics and Telematics Institute, 2001-2005.

1/5/2005 – 31/10/2005

“EU-PUBLI.COM: Facilitating Co-operation amongst European Public Administration Employees through a Unitary European Network Architecture and the Use of Interoperable Middleware Components”. 5th Framework Programme, project code IST - 2001 – 35217. Responsibilities: Requirements analysis and design of the information architecture for networking European Public Administrations for the provision of e-services.

1/9/2003 – 31/7/2004

“LAURA: Adaptive Zones for Interregional Electronic Commerce based on the concepts of Request-Based Virtual Organizations and sector-specific Service Level Agreements”. 5th Framework Programme, project code IST-2001-33251. Responsibilities: Information system analysis and design for the the development of cross-border e-commerce and the creation of cross-border virtual enterprises.

1/10/2001 – 31/8/2003

“INFOCITIZEN: Agent-based Negotiation for Inter- and Intra- Enterprise Coordination Employing a European Information Architecture for Public Administration”. 5th Framework Programme, project code IST-2000-28759. Duties: Information architecture analysis and design for the support of the intra-enterprise and inter-enterprise integration of European Public Administrations.

B) Scientific Associate, Technological Educational Institute of Serres, 2003 – 2008.

1/6/2006 – 30/6/2008

“Central support of the undergraduate studies in TEI of Serres”. 2nd National Operational Programme for Higher Education, Call: “Curriculum redesign for undergraduate studies”. Responsibilities: a) Study of methodologies for the measurement of the quality in education, & b) development, application and evaluation of new methodologies for the measurement of the quality in education.

1/12/2006 – 31/12/2007 & 15/5/2006 – 31/7/2006

“Development of cross-border educational programmes between TEI of Serres and the University of Plovdiv Paisii Hilendarski”. INTERREG III. Responsibilities: a): Analysis of the state of the art in the educational programmes in the “New Economy”, b) Development of a special education programme in the “New Economy” for the cross-border collaboration between TEI of Serres and the University of Plovdiv Paisii Hilendarski. Responsibilities: a) Development of the e-learning system (moodle), b) Development of user’s guide (for students and teachers). Responsibilities: a) Development of educational content for the courses "Electronic Business" and "Management Information Systems", b) education of the courses "Electronic Business" and "Management Information Systems" in two pilot cycles of the programmes with e-learning methods.

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26/9/2006 -15/10/2006

“Distance learning services in in TEI of Serres”. 2nd National Operational Programme for Higher Education, Call: “Curriculum redesign for undergraduate studies”. Responsibilities: Development of educational content (user guides) for the training of teaching staff on the use of the e-learning system (moodle).

1/9/2003 – 11/12/2006

“Central support of the undergraduate studies in TEI of Serres”. 2nd National Operational Programme for Higher Education, Call: “Curriculum redesign for undergraduate studies”. Responsibilities: a) Requirements analysis for the development of e-learning system, b) Development of e-learning system, c) User support and evaluation of the use of the e-learning system.

C) Scientific Associate, Information Systems Lab, University of Macedonia, 1997 – 2005.

1/11/2003 – 31/10/2004

“IRIS: An integrated e-learning environment for training in business process management and international accounting standards”. General Secretariat of Research and Technology, Programme “e-business/ e-learning” Responsibilities: a) Requirements analysis, b) System Design, γ) Ontological development for e-learning.

1/11/2003 – 31/10/2004

“Analysis of the information architecture of Thessaloniki Port Authority S.A.”. Responsibilities: Analysis of the information architecture and the cost structure of Thessaloniki Port Authority S.A., b) Requirements analysis for the development of the integrated resource planning system.

1/5/2001 – 31/8/2001

& 1/11/2003 – 31/10/2004

“Tele-education” INTERREG II Responsibilities: Development of educational content for the course Management Information Systems.

1/1/2000 – 31/7/2000

“Telemathos” 1st National Operational Programme for Higher Education. Responsibilities: Development of educational content for the course Database Management.

25/6/1998 – 25/6/1999

“Analysis and design, development and evaluation of a production support system for the dairy products firm MEVGAL S.A”. General Secretariat of Research and Technology. Responsibilities: Requirements analysis of the production support information system.

20/9/1997 – 30/11/1999

“Development of the integrated information system of the Hellenic Statistical Authority”. Responsibilities: Requirements analysis of the integrated information system.

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TEACHING

Α) Lecturer, Department of Business Administration, Technological Education Institute of Serres, 2006 to present. Teaching the following courses:

− Electronic Business − Innovation and Technology Management − Management Information Systems − Business Process Analysis and Design − Service Systems and Outsourcing

B) Teaching Associate, Department of Business Administration, Technological Education Institute of Serres, 2001-2006. Teaching the following courses:

− Service Information Systems − Database Management − Business Ethics

ADMINISTRATIVE POSITIONS

In the Technological Educational Institute of Serres − Head of the Innovation and Entrepreneurship Office of TEI of Serres (Nov. 2008 to present). − Coordinator of the LLP/ Erasmus programme of the Faculty of Management and Economics

(2007-8 to present). − Member of the Academic Committee for the Strategic Planning of TEI of Serres (2008-1012).

In the Department of Business Administration (TEI of Serres) − Head of the sector Information Systems and Operations Research (2010-2011). − Vice-head of the sector Information Systems and Operations Research (2007-2009). − Member of the Committee of Quality Assurance (2008-9 to present). − Departmental Coordinator of the LLP/ Erasmus programme (2007-8 to present). − Member of the Curriculum Reform Committee of the Department of Business Administration,

(2008-9 to present). − Member of the Academic Committee for the Strategic Planning of the Department of Business

Administration (2008-1012).

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MISCELLANEOUS

Scholarships - awards − Graduated 1st from the Department of Business Administration, University of Macedonia(grade

9.02/ 10). − Accepted 1st in the Master in Business Administration, University of Macedonia. − Scholarship of graduate studies, University of Macedonia. − Scholarship of graduate studies, Foundation of State Scholarships. − Scholarship of undergraduate studies (2nd to 4th year), Foundation of State Scholarships. − Scholarship of undergraduate studies (2nd year), University of Macedonia.

Best Paper Awards − Fragidis G., Tarabanis K. and Paschaloudis Dimitrios, “A Service Composition Model for Value

Co-Creation in e-Healthcare”, 9th Annual Conference of the International Academy of E-Business, 9 -12 April 2009, Hawaii.

− Fragidis G., Tarabanis K. and Koumpis A., “Strategic Opportunities in the Web 2.0: The Development of Customer-Centric Business Environments”, 7th Annual Conference of the International Academy of E-Business, Vancouver, Canada, 5-9 April 2007.

Reviewer in Research Journals

− Technovation: The International Journal of Technological Innovation, Entrepreneurship and Technology Management.

Member of Scientific Committees in Conferences

− IEEE International Conference on Intelligent Agents, Web Technologies and Internet Commerce (IAWTIC'08), Vienna, 10-12 December 2008.

− IEEE International Digital Ecosystems and Technologies Conference (DEST), 31 May – 3 June, Instabul, Turkey, 2009

− The 6th International Scientific Conference on Business and Management – 2010, May 13-14, Vilnius, Lithuania

Foreign Languages

− English: “Proficiency, The University of Michigan, English Language Institute, USA, 2002. − French: “Certificat Pratique de la Langue Française (1er degree)”, Université de Paris –

Sorbonne (Paris IV), 1996.

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ANNEX

PAPER ABSTRACTS

CHAPTERS IN BOOKS Fragidis G., Kotzinos D. and Tarabanis K., “A Conceptual Framework and an Extended SOA Model for Consumer-Oriented E-Commerce”, E-Commerce Handbook, ed. Alexandar Lazinicka, IN-TECH Journals, 2009. Value creation in e-commerce is dominated by business-oriented approaches. For example, the two basic types of e-commerce, B2B and B2C, aim at business cooperation or exchanges and increased sales, respectively. The tacit assumptions here are that business firms know (better) customers’ needs and value comes for the business firm and the customer alike through the improvement of the business processes. A shift in the conceptualization of value creation from business-oriented to consumer-oriented approaches is taking place gradually in the recent literature. The consumer is recognized as a “co-creator of value” and the business firm as a “service provider”, which operates to provide benefit (i.e. “service”) to the consumer. The value for the consumer derives from the combination of service elements that usually come from different providers, because of the complex nature and the diversity of people’s needs. The role of the business firm is to support the consumer in creating value by enabling his participation in value creation and by producing products and services as the pre-conditions for value creation. This chapter contributes in the development of consumer-oriented e-commerce, that is e-commerce models that focus on the needs of the consumer (the end-customer, the individual), by providing a conceptual framework and an extended SOA model. The purpose of consumer-oriented e-commerce is to empower the consumer in the creation of value according to his personal preferences and needs by composing service from different business firms. Consumer-oriented e-commerce is based on the conceptualization of service, which attracts multidisciplinary interest, and a consumer-oriented ideology that reverses the traditional, business-oriented value creation concepts. The conceptual framework considers service as a collaborative knowledge-based process for value creation. The extended SOA model suggests the use of SOA beyond operational practices for the integration of business processes and the interoperation of information systems and considers the strategic impact of SOA for the development of innovative business models in electronic markets. The extended SOA model can become the technological underlay for the composition of service and value from different business providers and Semantic Web Services can become a key enabling technology in this effort.

Katriou S.A., Fragidis G., Ignatiadis I., “An Approach to Efficient Waste Management for SMEs via RBVOs”, in E-Business Issues, Challenges and Opportunities for SMEs: Driving Competitiveness, ed. M. Manuela Cruz-Cunha and João Eduardo Varajão, IGI Global, 2009 Businesses are aware of the popular demand for careful waste management as a high priority environmental issue. Small and Medium-sized Enterprises (SMEs) face greater pressure when coping with waste products, because they often lack necessary resources or expertise. E-business could offer unique opportunities both for SMEs wanting to dispose of their waste or find waste management services and for SMEs who deal with specific aspects of waste disposal itself. This chapter proposes an approach for locating actors involved in the transportation, disposal, recycling and reuse of waste created by SMEs. Our approach incorporates the notion of Request Based Virtual Organizations (RBVOs) using a Service Oriented Architecture (SOA) and an ontology for the definition of waste management requirements. The populated ontology is utilized by a Multi-Agent System which performs negotiations and forms RBVOs. This approach enables SMEs to find appropriate partners, handle waste management and gain competitive advantage in the marketplace.

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PUBLICATIONS IN REFEREED JOURNALS

1. Giouvanakis A., Fragidis G., Paschaloudis D and Tarabanis K., “Embedding a Vocabulary – Based Application for Concept Mapping into a e-Learning Management System”, Open Education Research, Vol. 11., No 5., Oct. 2005, pp. 38-43. The theoretical framework that supports concept mapping as a valuable educational activity is well grounded. Recognizing its undisputable educational value, the article presents the development of a software tool that supports concept mapping as a significant educational activity. The tool is based on the vocabulary of the course and is incorporated into an integrated learning management system, allowing for two-directional navigation between the detailed verbal description of the concepts in the vocabulary and the knowledge representation of the cognitive structure. The article presents the motivation, the rationale, the features and the proposed uses of the application.

2. Giouvanakis A., Fragidis G., Ignatiadis I. and Koumpis A.” myCourse: An Educational Content Management Platform with Social Networking Characteristics”, International Journal of Emerging Technologies in Learning, Vol 5, No 4, 2010. We adopt the direction towards new educational and pedagogic paradigms, where learning is a process of emergence and co-evolution of the individual, the social group and the wider society. In this direction, Service-Oriented Architectures are becoming a popular system paradigm for e-learning. In this article, we present our research and development efforts to provide a social networking learning platform for developing services which address the personal learning needs of the users and enable them to create value. We also present the specific characteristics of our community driven service framework and discuss our approach in comparison to other similar approaches and frameworks.

3. Loutas N., Fragidis G., Peristeras V. and Tarabanis K., “A Social Service Meta-Model for the Co-creation of Value with the User”, International Journal of Production Economics, Special Issue on Service Science (under evaluation). The Social Web provides ample opportunities for the involvement of the user in the value creation process, rendering it from a provider-driven process into a participatory or even user-driven process. This trend coincides with the recent movement of service science, which focuses on the study of value co-creation configurations in service systems. In this paper we extend the existing semantic service frameworks by including a social service contract. A method for the social annotation of service and a social service meta-model are proposed that support the direct participation of the user in service design and leverage innovations in service provision. The paper contributes in the development of a coherent research framework for service science by introducing the concept of value co-creation and the customer’s concerns in service engineering.

4. Fragidis G. and Tarabanis K., “Value Co-Creation ιn Health Care: A Patient-Centered Approach for E-Health”, Health Care Management Review (under evaluation). Based on recent trends in e-health for the personalization of information management and new concepts in the business literature for the co-creation of value with the customer and … we use the metaphor of business ecosystems to propose a patient-centered health care ecosystem and outline its basic structure and functions. The patient-centered health care ecosystem emphasizes the role of the patient as direct contributor and active co-creator of value in health care with his knowledge, decisions and actions. It is an online environment developed and operated by an intermediating entity with the purpose of providing holistic

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health care support to patients or their caregivers. The user can select health services and other related services from different providers, while the intermediary coordinates the inter-organizational process and information flows. We discuss the difference of our approach from other similar efforts in the literature and e-health practice and explain the opportunities it offers for the development of patient-centered health care. PUBLICATIONS IN REFEREED CONFERENCES

Fragidis G. and Kotzinos D. “Analyzing Value Co-Creation as Collaborative Knowledge Creation”, The 2011 Naples Forum On Services: Service-Dominant Logic, Service Science And Network Theory, 14-17 June 2011, Capri, Italy. Purpose: This paper provides a knowledge-based approach on service systems in order to propose a conceptualisation of value co-creation as a collaborative knowledge creation process and establish a methodology for the analysis of service systems as collaborative knowledge creation and advancement configurations. Methodology/approach: The paper regards service, the application of resources and competences for the benefit of another entity, as a knowledge-based process and conceptualizes value co-creation as a collaborative knowledge creation process. We distinguish between value actualization, which refers to creating/ receiving value in the physical/ real world, and value conceptualization, which refers to planning for value actualization and takes place in a “knowledge world”. Findings: The value of a service is the result of a collaborative knowledge creation process between the customer and service providers, in which the former integrates, advances, supplements and ultimately uses the service provided by the latter. The role of knowledge in service interactions is twofold: on the one hand it represents some competence that contributes to value creation; on the other hand, it is an integral part of the value delivered to the customer and used for the co-creation of value (e.g. knowledge on what are the benefits of a service and how to use and advance a service). In every service interaction knowledge is created (or advanced) collaboratively, either directly or indirectly (as a side effect of the service process). Knowledge can stay with the customer, can return as feedback and be used to advance the service or can be diffused in the society or other interested parties. Service value can be considered as equal to the knowledge created, regardless whether this knowledge remains with the customer or with the provider, or it is shared with another party or the society. Implications: This approach may serve as a universal model for the study of service systems as collaborative knowledge creation and advancement systems. Service systems are viewed as normative structures that facilitate the collaborative knowledge creation and advancement between the customer and the provider. Value co-creation in service systems can be expressed as knowledge that has been created or advanced collaboratively. The paper contributes to understanding service systems as knowledge-based systems and value co-creation as collaborative knowledge creation processes. The paper supports the development of customer-oriented operational models that view service systems and service interactions as collaborative knowledge creation processes.

Fragidis G. and Tarabanis K., “Towards an Ontological Foundation of Service Dominant Logic”, IESS 1.1 - International Conference on Exploring Services Sciences, 16-18 February 2011, Geneva, Switzerland. The development of service science requires an appropriate theoretical foundation; S-D logic has been proposed as a candidate. Nevertheless, the application of the principles of S-D logic in service science suffers from inconsistencies and misunderstanding. In this paper we provide an ontological representation of S-D logic in order to clarify the key concepts of S-D logic and analyze their relationships. The paper contributes in the establishment of S-D logic as the foundational theory of service science, the resolution of inconsistencies and misunderstandings, the improved understanding of the concepts of S-D logic and the improved communication of experts from diverse areas in the multidisciplinary field of service science.

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Fragidis G. and Tarabanis K., “Analyzing Value Co-Creation in Service Systems: Contribution from GORE”, 8th Enterprise Engineering Track at the 26th ACM 26th Symposium on Applied Computing (SAC), 21-24 March 2011, TaiChung, Taiwan. Service orientation provides new insights in research in business and technology. Service systems are characterized –most of all– by the co-creation of value in the interactions between service providers and customers. Despite its obvious significance, value co-creation is an almost neglected research topic, with consequences the limited understanding of its processes and the lack of methods for its analysis. In this paper we examine the possibility to use the GORE methodologies and techniques for the analysis of value co-creation in service systems. In particular, we regard value co-creation as an abstract, high-end goal of the customer that is accomplished through the integration of services from providers and the complementary application of proprietary resources and examine the possibility to analyze value co-creation with AND/OR goal diagrams. In addition, we examine six GORE methodologies and assess their relevance for the requirements analysis of value co-creation in service systems. The results show that GORE can provide a promising methodological foundation for the analysis of value co-creation. In particular, softgoals and “satisficing” objectives are extremely useful in analyzing value co-creation and the representation services as nodes in AND/OR graphs elicits both the value-related and the activity-related properties of the notion.

Fragidis G., Paschaloudis Dimitrios, Tarabanis K. and Tsourela M., “E-business Models for the Co-creation of Value with the Customer”, 10th Annual Conference of the International Academy of E-Business, 1 - 4 April 2009, San Fransisco. The Web provides a fertile environment for the development of business innovations. However, the huge potential of the Web remains unexploited, as the Web is still used mostly for transferring traditional business practices online and improving the efficiency of business processes. This paper looks for innovative business models and argues that a major source of innovations comes from refocusing on the customer and enabling customer participation in value co-creation processes. The paper develops some basic concepts and principles for the co-creation of value and presents a classification of business models for the co-creation of value with the customer.

Fragidis G, Ignatiadis I. and Wills C., “Value Co-creation and Customer-driven Innovation in Social Networking Systems”, IESS 1.0 - First International Conference on Exploring Services Sciences, 17-19 February 2010, Geneva, Switzerland Value co-creation is a core concept in service science. In this paper we investigate value co-creation to provide some answer on what is it and how can it be achieved. We take a customer-oriented perspective by focusing on the end-customer, the people that utilize services in their everyday lives to meet their personal needs. We consider that value creation is a social activity and we propose social networks as the basic infrastructure for the co-creation of value with business and other organizations, peers, relatives and friends.

Fragidis G., Kotzinos D. and Tarabanis K., “Service Value as Collaborative Knowledge Creation”, 18th Annual Frontiers in Service Conference, Honolulu, 29 Oct - 1 Nov, 2009 This paper provides a knowledge-based view on value creation in service systems, according to which knowledge is both the key resource for the operations of the service provider and a basic type of benefit received by the customer and used for the co-creation of value. This approach may serve as a universal model for the study of service systems as collaborative knowledge creation and advancement systems. In our approach, the value of the service for the customer is the result of a collaborative knowledge creation process between the customer and service providers, in which the former integrates the benefits provided by

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the latter. Service systems are normative structures that facilitate the collaborative knowledge creation and advancement (i.e. improvement of existing knowledge) between the customer and the provider; the benefit can be expressed in every case as knowledge that has been created or advanced collaboratively. In this setting, the role of knowledge is twofold: on the one hand it represents business capability that delivers benefit to the customer; on the other hand, it is an integral part of the benefit delivered to the customer, contributing to the creation of value by the customer, either directly or indirectly (i.e. by leveraging to customer’s opportunities for value creation). Hence, provider’s knowledge (business knowledge) is an enabling factor for value creation; customer’s knowledge, however, being either proprietary though personal experiences or obtained through service, is the key determinant of the created value. Proprietary knowledge, in particular, allows for the creation of value (‘added value’) by the customer through the consumption of service elements and the integration of the benefits they provide. To go one step further, the value of a service can be considered as equal to the knowledge it creates collaboratively, regardless whether this knowledge remains with the customer or with the provider (or it is shared with another entity or the society).

Katriou S.A., Fragidis G., Ignatiadis I., Tolias E., Koumpis A., “Waste Management Using Request-Based Virtual Organizations”, PRO-VE'09, 10th IFIP Working Conference on Virtual Enterprises, Thessaloniki, Greece, 7-9 October, 2009. Waste management is on top of the political agenda globally as a high priority environmental issue, with billions spent on it each year. This paper proposes an approach for the disposal, transportation, recycling and reuse of waste. This approach incorporates the notion of Request Based Virtual Organizations (RBVOs) using a Service Oriented Architecture (SOA) and an ontology that serves the definition of waste management requirements. The populated ontology is utilized by a Multi-Agent System which performs negotiations and forms RBVOs. The proposed approach could be used by governments and companies searching for a means to perform such activities in an effective and efficient manner.

Fragidis G. and Tarabanis K., “When S-D logic Meets Web 2.0: An Integrative Framework for a Service-Based Web”, The 2009 Naples Forum On Services: Service-Dominant Logic, Service Science And Network Theory, Capri, 16-19 June, 2007 Purpose: The service dominant (S-D) logic has been developed as a novel conceptual framework for the creation of value that emphasizes the role of the customer. The purpose of the paper is to explore for business practices that are compliant with the S-D logic and to contribute in the development of new business models that adopt the S-D logic. Relating the S-D logic with particular business practices will help in the dissemination of S-D logic and the establishment of a new service-based economic paradigm. Approach: This paper relates the S-D logic to the business models of the Web 2.0, a term that is used to describe the business and human activity that takes place currently on the Web. The paper analyzes the relationship between the S-D logic and the Web 2.0 with the intention to outline a conceptual basis for the development of service-based business models. Findings: S-D logic and the Web 2.0 are both based on similar customer-oriented and collaborative concepts on how to interact with customers and how to create value. The comparison of the foundational premises of the S-D logic with the key properties of the Web 2.0 reveals that the Web 2.0 complies well with the S-D logic. Based on this, we outline a framework for a service-based Web that adopts the S-D logic and transfers the customer-oriented, participative and collaborative spirit of the Web 2.0 to other domains of business activities, beyond social interaction and the creation of content. Originality and value: The paper addresses the need to explore for business models that are based on the S-D logic. In this effort, we integrate concepts of the Web 2.0 with the S-D logic, which both aim at changing the traditional business mindset to quicken business innovation.

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Fragidis G., Tarabanis K. and Paschaloudis Dimitrios, “A Service Composition Model for Value Co-Creation in e-Healthcare”, 9th Annual Conference of the International Academy of E-Business, 9 -12 April 2009, Hawaii. Based on recent trends in e-health and new concepts in the business literature, we use the metaphor of business ecosystems to propose a patient-centric health care ecosystem and outline its basic architecture. The patient-centric health care ecosystem is an electronic environment developed and operated by an intermediating entity with the purpose of providing holistic support to patients. The customer can select medical services and other related services from different providers, while the intermediary coordinates the inter-organizational workflows. We discuss the difference of our approach from previous efforts and expose the opportunities it offers for the development of patient-centered health care models

Fragidis G., Giantsiou L and Tarabanis K., “Providing Customer-Centric Service: Customization and Composition of Service on the Semantic Web”, IEEE International Conference on Intelligent Agents, Web Technologies and Internet Commerce (IAWTIC'08), Vienna, 10-12 December 2008. The Semantic Web promotes customer-centric approaches in the creation of value and upgrades the role of agents in the configuration of service and solutions for the customer. In this paper we provide a framework for exploiting Semantic Web opportunities in the selection, synthesis and performance of value adding activities for the end customer. The role of the mediator is extended beyond the automation of the process to allow for the identification customers’ implicit needs. We consider the use of WSMO for the development of such a customer-centric environment and outline the technological environment and some characteristic implementation features. Our purpose is to reveal the opportunities of Semantic Web for the development of customer-centric service models and to describe the role and functions of intermediaries in such environments.

Fragidis G. and Tarabanis K., “An Extended SOA Model for Customer-Centric E-Commerce”, IEEE International Conference on E-Business Engineering (ICEBE), Xi’ An, 22-24 October, 2008, pp. 771-775. SOA provides a framework for the expression of business operations as modular and composable “services” over distributed environments. In this paper we adopt a customer-centric perspective and propose the conceptual framework for an extended SOA model that includes the concerns of the end-customer in service compositions and allows for customer-centric e-commerce. The extended SOA model inserts at the top of the typical SOA model two layers that introduce the customer logic for the composition of products and services into complete solutions that satisfy customer needs. Hence, the underlying business logic of an SOA is merged with the customer logic and the business processes, as reflected in service compositions, are associated with their outputs in terms of products and services and the needs of the customers. The paper indicates the need for and explains the key benefits from the proposed framework for the extended SOA model, analyzes its structure, characteristics and key concepts, describes the requirements for its development and outlines its potential uses in e-commerce.

Fragidis G. and Tarabanis K., "Guidelines for the Composition of Business Services into Solutions for the Customer", 17th Annual Frontiers in Service Conference, Washington D.C., October 2-5, 2008. The recent business literature reveals an emerging shift in the conceptualization of value creation from business-oriented approaches to customer-oriented approaches. Especially in services, the interest is focused on the value adding activities taking place with the participation of the customer, for the mutual

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benefit of both the business firm and the customer. These trends emerge as customers quite often are not interested in the single products or services offered by the business suppliers; business offerings, even if they are very good, can rarely solve customers’ problems. Customers usually seek complete solutions, instead, and to this end they usually combine single products or services from different suppliers. The passage of customer-oriented approaches in value creation from the literature to the business practice and the development of customer-centric business models requires both a further shift in the predominant business-oriented mentality and the development of new technological infrastructures. The new Web technologies and the concepts of “services” and “service-oriented architectures” (SOA) in software engineering can provide the necessary technological solutions for the development of customer-centric business models. In order to provide a framework that technologically enables the composition of business services from different suppliers into individualized and complete solutions for the end-customer, we exploit the formalization of the SOA paradigm and the underpinning software service logic. The proposed framework consists of three basic roles: the customer, the business service provider and the service composition facilitator (SCF). Needs motivate customers to buy business services according to their expected outcomes. The SCF supports customers in the selection and composition process, by aggregating available services and providing focused recommendations, and undertakes all the operational burden (e.g. checking the compatibility of compositions, coordinating the service suppliers, etc.). The development of customer-centric business models is favorable in business domains that require a variety of complementary inputs from different suppliers (e.g. in tourism, which is a cross-sector including a great variety of services). In addition, it often requires that business firms and public agencies work together for the development of solutions for the end-customer, which diminishes the traditional barriers between business services and public services.

Fragidis G., Paschaloudis D. and Tsourela M., “Towards an Educational Model for the Knowledge Economy”, 10th IBIMA Conference on Innovation and Knowledge Management in Business Globalization, 30 June – 2 July, Kuala Lumpur, Malaysia. The rapid transformation of the modern economies reveals the significance of knowledge, innovation and technology for economic growth. In Europe, the Lisbon Strategy set the very ambitious goal to “become the more competitive knowledge economy in the world by 2010” Besides public policies, the development of the knowledge economy calls for an educational reform with respect to the programs and processes. Business Schools are required to prepare graduates for the new environment by cultivating skills and competences relevant to the needs of the knowledge economy. This paper focuses on the requirements of the emerging knowledge economy and attempts to outline its educational needs. To this end, the paper analyzes the educational programs of the top-rated European Business Schools, to find out the degree they can respond to the needs of the knowledge economy. In addition, it proposes a conceptual framework for the knowledge economy and outlines the structure of the business curriculum for the knowledge economy.

Fragidis G., Tarabanis K. and Athanasenas A., “Customer Participation on the Web 2.0: The Characteristics of Customer-Centric Environments”, 8th Annual Conference of the International Academy of E-Business, San Francisco, USA, 20-23 March 2008. The Web has been recently resumed in the business strategy agenda with the emergence of the so-called Web 2.0. This paper focuses on the social and business aspects of the Web 2.0 and proposes the development of customer-centric environments, in which customers can participate in the configuration of value adding activities and the synthesis products and services into personalized solution that uniquely meet their needs. We review the development of the Web 2.0 in tourism (Travel 2.0), a domain that favors of customer-centric environments, to outline the characteristics of and provide insight for the development of customer-centric environments.

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Fragidis G., Mavridis A., Vontas A., Koumpis A. and Tarabanis K. “A Proposed Conceptual Framework for the Study of Research Ecosystems”, IEEE International Digital Ecosystems and Technologies Conference (DEST), Phitsanulok, Thailand, 26-29 February, 2008. The concept of ecosystems serves as a powerful metaphor in organizational studies that helps to handle the complexity of the environment in contemporary organizations and steps forward the movement towards symbiotic and co-evolutionary organizational networks. This paper elaborates on the concept of ecosystems to propose a conceptual framework for research ecosystems. The proposed concept of research ecosystems can offer significant benefits for the coordination of research initiatives because it clarifies the attributes of the research environments, outlines the general context in which research activities take place and supports the movement from the con-textual level to the particular projects’ level. The paper delineates also two methods for the study of research ecosys-tems that refer to the assessment of the density of relationships in research ecosystems and the development of research networks as temporary constellations of research entities.

Fragidis G. and Tarabanis K., “A Service Model for Customer-Centric Electronic Business”, 2007 International IEEE Conference on E-Business Engineering, Shanghai, 24-26 October, 2007. The needs of the Service Economy have not been yet investigated in depth in academic research. This paper analyzes customer participation in services and considers the value-adding opportunities it offers. It proposes a conceptual framework for customer participation in services that is based on customer needs, the service offering and its outcomes. As experiences may be a major type of outcomes of the service process for the customer, we examine value-adding opportunities in dealing with customer experiences and we propose a service model for the association of needs, services and experiences. Such a model can be used for the development of customer-centric services, in which the customer is empowered to configure services according to his/ her needs and preferences, services which bring superior experiences and satisfaction. Based on the example of the tourism, which is experience-intensive, we describe the functional and technical aspects of the model.

Fragidis G., Koumpis A. and Tarabanis K., “The Impact Of Customer Participation On Business Ecosystems”, PRO-VE'07, 8th IFIP Working Conference on Virtual Enterprises, Guimaraes, Portugal, 10-12 September 2007. The concept of business ecosystems is a new, powerful metaphor that steps forward the movement towards symbiotic and co-evolutionary business networks. The literature describes business ecosystems as economic communities comprised of a number of business entities that are closely related the one to the other with symbiotic relationships; as a result, they constantly interact and seek to co-operate to fulfill their particular goals and attain mutual benefits. In this paper we discuss the role of customers in business ecosystems. We argue that the concept of business ecosystems is focused on the needs and the roles of the producers and neglects the customers, especially the end-customers. We analyse the impact of customers’ participation as active members in business ecosystems and suggest that it intensifies their co-evolutionary character and increases their dynamism. We discuss technological aspects of customer participation in business ecosystems.

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Fragidis G., Paschaloudis D., “In Search of Regional Development: Entrepreneurship Education in the Context of Cross-Border Academic Collaboration”, ICSB 2007 World Conference, Turku, Finland, 13-15 June 2007. Economic development depends largely on the ability of individuals to engage in new and innovative business activities. Entrepreneurship educational programmes aim at the development of the entrepreneurial spirit and pursue to prepare students to develop their own business ventures. In this paper we focus on the needs and drivers of regional development and examine the role of entrepreneurship education that is provided in the context of cross-border academic collaboration. We indicate that entrepreneurship education can support the policies for regional development by developing the right mind-set for the initiation of innovative economic activities and the development of new business enterprises. We suggest that cross-border academic collaboration can offer significant benefits by promoting a cooperative spirit, fostering cross-border mobility and underpinning cultural awareness and mutual understanding. Cross-border educational programmes in entrepreneurship, in particular, can support the efforts for regional development. We conclude by presenting an initiative developed by the Institute of Education and Technology of Serres in Greece and the University of Plovdiv Paisii Hilendarski in Bulgaria, both located in neighbouring borderline regions, to develop a joint educational programme that is specialised in the needs of enterprising in the New Economy.

Fragidis G., Tarabanis K. and Koumpis A., “Strategic Opportunities in the Web 2.0: The Development of Customer-Centric Business Environments”, 7th Annual Conference of the International Academy of E-Business, Vancouver, Canada, 5-9 April 2007. This paper investigates the emergence of the Web 2.0, a term that is used to denote that the Web as we knew it has changed and has moved into a next level of maturity and sophistication, in order to recognize strategic opportunities for business enterprises in the new digital setting. The paper attempts to extend the opportunities of the Web 2.0 beyond social interactivity and business collaboration into customer empowerment. Based on the user-centric spirit of the Web 2.0 and the premise that it is “platform for participation”, the paper elaborates on the needs of the customer and discusses the development of customer-centric business models, in which customers can participate energetically to configure personalized products and synthesize composite offers with increased utility.

Fragidis G., Tarabanis K. and Koumpis A., “Conceptual and Business Models for Customer-Centric Business Ecosystems”, Inaugural IEEE International Digital Ecosystems and Technologies Conference (DEST), Cairns, Australia, 21-23 February, 2007. Information technology and the Internet favour the development of business networks, in which business partners cooperate to produce composite products and services that meet the customer needs. Customer participation in these networks, even though necessary, is usually neglected or sub-missive to the needs of the business enterprises. Based on the metaphor of ‘business ecosystems’, this paper argues for the need to introduce customers as active members of business networks and proposes a conceptual and a business model of customer-centric business ecosystems. The business model is based on a technological platform, which enables the devel-opment, the dynamic configuration and the coordination of the customer-centric business ecosystem. The operations of the platform follow the paradigm of service oriented architectures and they can be implemented with the use of web services. The paper discusses also the strategic aspects of the development of customer-centric business ecosystems.

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Fragidis G., Tarabanis K. and Koumpis A., “Value Creation in Dynamic Customer- Centric Networks”, 2006 International IEEE Conference on E-Business Engineering, Shanghai, 24-26 October, 2006. Information technology increased the opportunities of business firms to create value. The complexity, the fragmented nature and the disorder of electronic markets, in concert with the need of customers to use compound products and services in order to achieve their expected outcomes, require the development of an effective integrating mechanism. This article presents the ‘value integration model’ as a mechanism for the configuration of compound offerings, the integration of disparate value chains and the coordination of business activities in electronic markets. The value integration model allows customers to configure networks of suppliers, intermediaries and other organizations, including public service agencies, that dynamically collaborate to produce offerings that bring significant outcomes to customers. The article presents technological aspects of the model and evaluates the potential of web services technologies to provide the technological infrastructure. The use of the model in the tourism sector is exhibited and discussed.

Fragidis G. and Tarabanis K., “From Repositories of Best Practices to Networks of Best Practices”, 3rd IEEE International Conference on Management of Innovation and Technology, Singapore, 21-23 June, 2006. The paper refers to the development of online “networks of best practices” as mechanisms for the sharing of practical knowledge and the support of collaboration among business enterprises. The traditional approach in the transfer of best practices considers best practices as any other piece of information that can be stored and processed in electronic repositories/ databases. However, practical knowledge cannot be as easily managed and transferred as information, because it needs social context and interaction. Based on the premise that best practices are practical knowledge (“know-how”) that describes how to better implement some business processes and ideas, we elaborate on the literature of communities and networks of practice, in order to find out ways that facilitate the sharing of practical knowledge among business enterprises. By analyzing the purpose and the features of these structures of practice sharing, we argue that best practice forums can be developed as online networks of practice, which we call “networks of best practices”. We propose initial design principles for this endeavor and analyze the expected benefits.

Fragidis G. and Tarabanis K., “The Business Strategy Perspective on the Development of Decision Support Systems”, International Conference for Computational Intelligence for Modelling Control and Automation – CIMCA 2005, Vienna, Austria, 28 – 30 November 2005. This article examines the support that information systems may provide to the strategy process in business organisations. Being the process through which organizations make decisions for their future, strategy is very important in organisations. Strategic decisions are considered the most essential decisions. Early enough, systems that supported structured, semi-structured and unstructured decisions were developed. In the mid of 1980s a new stream of information systems aimed at addressing the specific needs of executives. However, these systems used to serve as general purpose systems for top management and did not focus on the business strategy process per se. There is plentiful evidence that these systems do not, in fact, meet the expectations of business strategists. Based on a literature survey in the field of business strategy, this article identifies the needs of the business strategy process, demonstrates the shortcomings of current approaches in the development of information systems that support strategic decision making and proposes implications for the development of information systems that support business strategy.

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Fragidis G., Zafiropoulos C., Paschaloudis D. and Vrana V., “A longitudinal study on how students shape opinion about quality of education: research outcomes and management implications”, in Proceedings of the 8th Conference in Quality in Services Toulon- Verona, pp., Palermo, Italy, 8-9 September 2005. The challenge of quality has become of prime importance in higher education. A prevalent model in service quality literature is the confirmation/ disconfirmation model, which defines service quality as the difference between expectation and perception of performance and relates quality with customer satisfaction. The purpose of the paper is to analyze how first-year students shape opinion about quality of education. The issue has important strategic and managerial implications because it relates to the ability of the institution to attract and maintain calibre students. Education managers should take steps to ensure that new entrants’ expectations come true. The study uses the SERVQUAL instrument, adjusted in the educational context. The methodology takes a holistic approach in education processes and register students’ expectation and perception of quality at different time frames. First-year students were asked in the first week of the semester to fulfil a questionnaire about their expectations of tertiary education services. At the last week of the semester the same students were asked to fulfil a questionnaire about their perceptions of the education services delivered in our institution. The paper presents the background of the study, methodology description and justification, analysis of data, discussion of the findings and limitations of the study. It concludes with future research and management implications.

Giouvanakis A, Fragidis G. and Paschaloudis D., “Finding ways to create ontologies through educational activities”, in Proceedings of the 4th International Conference on Technology in Teaching and Learning in Higher Education”, pp. 267 – 272, Peking University, Beijing, China, July 11-13, 2005. The theoretical framework, which supports concept mapping as a valuable educational activity and as a navigational tool, is well grounded. Recognizing the undisputable educational value of concept mapping, this article presents, evaluates, and categorizes multiple ways of applying this significant educational activity and also proposes an easy and natural way to create ontologies through concept mapping. It describes the logic behind the design of a system that implements this activity in a semantic web environment.

Giouvanakis A, Fragidis G, Kehris E. and Samaras H, “Exploiting Concept Mapping in a Semantic Web Environment”, in Proceedings of the 5th IEEE International Conference on Advanced Learning Technologies, pp. 432 – 434, Kaohsiung, Taiwan, July 5-8, 2005. Ontologies provide a formal representation of a conceptualization of a specific domain. This paper proposes an easy and natural way to create ontologies through concept mapping. We also present the well-grounded theoretical framework, which supports concept mapping as a valuable educational activity and as a navigational tool. There are many tools available for the construction of concept maps. However, viewing the task of concept mapping to be a truly fundamental one for the learning process, we do not examine it in isolation, but consider incorporated within the context of an integrated learning environment, which combines a variety of other activities. Finally, we present the logic behind the design and the implementation of a system that comprises the above characteristic within a semantic-web environment.

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Zafiropoulos C., Fragidis G., Dimitriadis S., Kehris E. and Paschaloudis D. “Service Quality Assessment in Higher Education: The Case of Technological Educational Institute of Serres”, in Proceedings of the 9th International Conference on Marketing and Development, Thessaloniki, Greece, June 8-11, 2005 Education service quality has become a major issue in higher education worldwide. In Greece it is beginning to gain attention in the last few years, mainly because it is an integral part of EU-funded programmes granted to the academic institutions. This paper presents students’ perceptions of education service quality as experienced at a higher educational institute of Greece. The survey used the original SERVQUAL questionnaire, in which only language adjustment was made, in order to fit in the academic environment. The results provide evidence that SERVQUAL can partially be used to record and attribute students satisfaction for major educational issues.

Tarabanis K., Peristeras V. and Fragidis G., “Building an Enterprise Architecture for Public Administration: A High-Level Data Model for Strategic Planning”, in Proceedings of the 9th European Conference on Information Systems (ECIS 2001), Bled, Slovenia, pp. 987-998, 2001. This paper describes the construction of a generic data model for strategic planning in Public Administration (PA). This model is presented at two distinct levels corresponding to different levels of the Zachman framework. The data model developed covers one of the major generic processes which public administration agencies perform, that of strategy formulation. This model can be used to provide common definitions (vocabulary) in strategic planning and establish a conceptual framework that can be easily adapted for strategic planning to specific PA organizations. This work is part of an overall research effort, which involves building an enterprise architecture for Public Administration following an approach that populates the Zachman Framework for the overall domain of Public Administration. The models developed are generic (process, data, etc.) in order to possess the descriptive power, which allows them to be readily specialized for particular Public Administration agencies.