Element 1 Element 2Element 3

Element 4Element 5Element 6

Element 7

Element 8

Element 1: Understanding Patient Value

Element 2: Developing External Partnerships

Element 3: Leadership & Management of Change

Element 4: Knowledge Capture & Leverage

Element 5: Effective People Skills

Element 6: Process Design & Improvement

Element 7: Performance Measurement and Feedback

Element 8: Shared Strategic Direction

Assess & scope team plan

Create & validate plan including review and analysis

Develop targets to achieve 100%

Develop tools

Develop competency building blocks stepping stones

Implement

Review

ORGANISATION EXCELLENCE

10

0%

OR

GA

NISA

TION

AL EX

CELLEN

CE

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Demonstrates use of

feedback forms

Actively participates

in meetings

Actively participates

in 1:1 meetings

Fun

ctio

ns

and

act

ivit

ies

Too

ls

The organisation has a process to understand patient value(s) and has services aligned

to patient needs (100% patient satisfaction and 100% right care goal).

Understanding patient value

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

The organisation is developing trusting relationships with external partners (stakeholders)

to ensure an excellent patient experience is actualised (100%).

Developing External Partnerships

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

Leaders are able to motivate and develop team members to achieve their full potential and maximise

operational excellence while demonstrating and articulating the Cabrini values.

Leadership & Management of Change

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

tbc

Knowledge Capture & Leverage

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

The right people working within the right processes are capable to contribute effectively to

the strategic goals of the organisation.

Effective People Skills

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

The strategic goals are capable of delivering patient value and are organised to minimise

functional conflict and bureaucracy.

Process Design and Improvement

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

Transparent measures and targets are utilised throughout the organisation. The organisation

has a comprehensive daily review that includes visual feedback (top down/bottom up).

Performance Management & Feedback

Developing External Partnerships 1

00

% O

RG

AN

ISATIO

NA

L EXC

ELLENC

E

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Fun

ctio

ns

and

act

ivit

ies

Too

ls

There is a clearly defined & understood Strategy in place. Strategic plans have been

prioritised for short & long term requirements.

Shared Strategic Direction