7th International eDemocracy Conference Athens – 14 December 2017

Pedro das Neves Moreira

pedro.das-neves-moreira@ec.europa.eu

Digital Policy Officer

Directorate General for Informatics – Interoperability

European Commission

Framing Interoperability in Europe (EIF and ISA²)

Source: The Internet Society - Democracy and Network Interconnectivity

Democracy and Network Interconnectivity

Back in 1995

Source: National Centre for Public Administration and Local Government (EKDDA)

In 2015

100 75 50 25 0 25 50 75 100

Austria

Belgium

Croatia

Denmak

Estonia

Finland

France

Ireland

Italy

Malta

Portugal

Spain

Digital Public Services & Interoperability Self Reinforcing

Alignment EU-National Interop.* Digital Public Services Score**

Source: * National Interop. Framework Observatory - 2016

** Digital Economy and Society Index - 2016

EU CITIZENS in another Member State

Workers 7.1 million (2013)

Residents 18.5 million (2014)

eConsumers 20% of online shoppers (2015)

Citizens & businesses on the move, Cross-border on the rise!

SMEs active in another Member State

Exporters 5.5 million (2010)

Investors 0,5 million (2010)

EU CITIZENS in another Member State

Workers 7.1 million (2013)

Residents 18.5 million (2014)

eConsumers 20% of online shoppers (2015)

Citizens & businesses on the move, Cross-border on the rise!

SMEs active in another Member State

Exporters 5.5 million (2010)

Investors 0,5 million (2010)

Estimated demand for cross-border Online Services

> 2 million/p.a.

European Digital Ministers Tallinn Declaration on eGovernment – 6.10.17

European Digital Ministers Tallinn Declaration on eGovernment – 6.10.17

Full adoption of the principles of the EU eGovernment Action Plan including the interoperability by default;

National interoperability frameworks based on the European Interoperability Framework (EIF), and adhere

to EIF for cross-border digital public services.

EU Institutions and Member States

to implement

Annex 1: Interoperability Action Plan (5 focus areas, 22 actions)

Annex 2: The European Interoperability Framework

Communication, COM(2017) 134, 23 Mar 2017

"European Interoperability Framework – Implementation Strategy"

2017 – Updated EIF

(mainly) supported by ISA²

Alignment with policy development

Alignment with emerging trends

More focus on EIF implementation

• Digital Single Market (EIF revision in the Roadmap)

• Revised Directive on Public Sector Information

• eIDAS Regulation • e-Government Action Plan

2016-2020

• Interoperability governance

• Integrated service delivery • Data/Information

management • European Interoperability

Reference Architecture • Security & privacy

• More concrete recommendations

• Point to specific solutions that can facilitate implementation

• Interoperability Action Plan

EIF 2017 add-ons

11

EIF 2017 – structure

EIF 2017 – Principles & Recommendations example

Underlying Principle 2: Openness

Use specs such as

DCAT-AP (or extensions i.e. GeoDCAT-

AP), Core Public Services Vocabulary,

public services and interoperable

solutions

EIF 2017 – Conceptual model & Recommendations example

Analytical Capabilities

• Users can find best practices.

• View NIFO and eGovernment factsheets.

• Find and share their own news and events items.

End-users

• EU public administrations.

• National experts and policy officers.

• European Commission.

• ICT industry.

Scope • 28 EU Member States and EFTA

countries for NIF

• eGovernment factsheets for 28 EU Member States, EFTA countries, Turkey, FYROM as well as for the EC

Main Outputs

• Yearly updates to the Analytical Model;

• Annual report on the State of Play on Interoperability in Europe.

Data Sources

• NIFs are updated by the responsible national authorities.

• NIFO and eGovernment factsheets -data supplied by the national contact points.

Monitoring Interoperabilty in the EU

National Interoperability Framework Observatory - NIFO

Interoperability and EIF (previous version) Greece

EU Landscape

ISA/ISA² programmes

Support by

• Online Self-assessment – Measure Interoperability Maturity of their Digital Public Services (based on EIF 2017)

• Already used for 17 Trans European Systems e.g. (ePRIOR, Support for pre and post award phase of Public Procurement; IMI, International Market Information system; ECRIS, European Criminal Records Information System…)

Interoperability Maturity Model (IMM)

EU Survey

A tool for creating, managing and analysing online surveys and public consultations

When is this solution for you? You would like to create and conduct multilingual online surveys or consultations with easy analysis of results.

Key facts and figures: In 2016, more than 5,400 surveys were created with the tool, resulting in more than 1.7 million contributions. EUSurvey is available in 23 EU languages.

• The EIF can give guidance to design your public digital services

• ISA² tools can help adhere to the EIF and can provide concrete solutions – Share & Reuse

• EC continues supporting & monitoring the EIF (New monitoring mechanism is being built);

• Ongoing reflection around 'digital public administrations' support into the post 2020 MFF

26

Take Aways

27

More about the EIF: https://ec.europa.eu/isa2/eif More about the ISA² solutions: https://ec.europa.eu/isa2/solutions_en

eIDAS implementation in Europe & InteroperabilIty BBs in Greece : eID & eDelivery Antonis Stasis Ministry of Administrative Reconstruction

Andriana Prentza, Jerry Dimitriou University of

Piraeus, Dept. of Digital Systems e-Democracy 2017

Workshop II : Interoperability Framework in Public Administrations

14/12/2017

Content

• eIDAS regulation type of actions

• eIDAS eID CEF support

• eIDAS e-Delivery CEF Support

• The Architecture of Once Only Principle

• Conclusions

29

IDAS regulation (910/2014) Commission Implementing Decisions (1)

• eIDAS regulation: ensures that people and businesses can use their own national electronic identification schemes to access public services in other EU countries.

• EU 2015/296 of 24 February 2015 on procedural arrangements for MS cooperation on eID (PSC),

• EU 2015/1501 of 8 September 2015 on the interoperability framework (eIDAS Node),

• EU 2015/1502 of 8 September 2015 on setting out minimum technical specifications and procedures for assurance levels for electronic identification means (Low, Substantial, High),

• EU 2015/1984 of 3 November 2015 defining the circumstances, formats and procedures of notification

30

eIDAS regulation as interoperability for eID

• Legal: Regulation 910/2014 and Commission implementing decisions

• Organizational: Points of Single Contact – Co-operation network – Expert groups

• Semantics: Mandatory and optional attributes

• Technical: Sample implementation of eIDAS node

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eIDAS regulation types of actions for eID implementation

• (Pre)-Notification – peer review of national eID schemes

– Germany, Italy (enrolment, Lifecycle of eID means, Management)

• Implementation of eIDAS nodes

– Under development (21/28 MS)

– Planned (7/28 MS)

– Validation tests (10/28) completed – 1 on going, 7 planned)

• CEF funded 27 projects (2014-2015-2016)

– e.g connecting services

32

eIDAS regulation types of actions for e-delivery implementation

• Commission implementing decisions: on going

• Sample implementation by EC

• Service providers – Static connectivity tests i.e. Access Point – Access Point

– Dynamic connectivity tests using Service Metadata Publisher (SMP)

• Software vendors – Conformance tests

• AP AS4: 14

• AP AS2 : 5

• SMP:2

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Once Only Principle

34

BUSINESS REGISTRIES AS DATA PROVIDERS

GENERAL-PURPOSE DATA SOURCES

DOMAIN-SPECIFIC DATA PROVIDERS /AGGREGATORS

BUSINESS REGISTRIES AS DATA CONSUMERS

BRIS, Other (Insolvency, EBR etc.)

DOMAIN-SPECIFIC DATA CONSUMERS

DOMAIN FEDERATION (Maritime,

eProc, etc)

National

OOP Layer

National

OOP Layer

TOOP Federation

Any eService As

Data Consume

r

of Federations

National Data Aggregators

National Data Aggregators

e-Delivery and Once Only

35 35

DATA CONSUMER DATA PROVIDER TOOP

Identify EO

Determine Data Requirements

Data

Provider

Capability

Prepare Data Request

Pro

cess Data Requ

est

Prep

are Data R

espon

se

Process Data Response

Translate Data

Translate Data

Obtain Consent

Map Semantics

Discover

Publish

Data

Reques

t

Send

Rec

eive

Data

Response

Receive

Send

TOOP e-Delivery Architecture Submission of Data Request Cross Border

36

CEF BDXL

Conn- ector

CEF e-Delivery

AP

Conn- ector

DC

DC

Conn- ector

CEF e-Delivery

AP

DC DC

Conn- ector

CEF e-Delivery

AP

Conn- ector

DP

DP

Conn- ector

CEF e-Delivery

AP

DP

DP

MS SMP

Securit

y Integrity Reliability

CEF AS4

Protocol

Nat

ion

al

OO

P L

aye

r

DP

DP

MS SMP

MS SMP

MS SMP

DP

1. DC Data Request

3. Send Data Request 4. Receive Data

Request

5. Parse and root DC Data Request

6. Process DC Data Request

TOOP e-Delivery Architecture Submission of Data Response Cross Border

37

CEF BDXL

Conn- ector

CEF e-Delivery

AP

Conn- ector

DC

DC

Conn- ector

CEF e-Delivery

AP

DC DC

Conn- ector

CEF e-Delivery

AP

Conn- ector

DP

DP

Conn- ector

CEF e-Delivery

AP

DP

DP

MS SMP

Securit

y Integrity Reliability

CEF AS4

Protocol

Nat

ion

al

OO

P L

aye

r

DP

DP

MS SMP

MS SMP

MS SMP

DP

12. Process and root DP Data Response

11. Receiver Data Response

10. Send Data Response

8. Transform and Submit DC Data Response

7. Create Data Response

Conclusions • Interoperability promotes:

– reuse of processes e.g. enrolment in eID

– reuse of data e.g. attributes for eID, data for Once Only Principle

• Interoperability facilitates:

– Common investments e.g. CEF Sample implementations for eID and e-delivery

– The Creation of common test beds to validate the conformance with standards

– The exchange of experience in cross domain and cross border issues preparing generic Architecture and Solutions

38

Educating Public Administration on Interoperability

Interoperability Maturity Model (IMM)

Anastasia Papastilianou

Research and Studies Officer

apapas@ekdd.gr

39

WHO WE ARE

40

NCPALG - EKDDA is the national strategic public law entity,

responsible for the training & consulting of the Hellenic Public

Administration and Local Government

EKDDA

Institute Of Training -

INEP

National School for Public

Administration and Local

Government-ESDDA

Documentation and Innovations

Unit-

MOTEK

41

Institute of Training Educational Sectors

42

INEP

ICT

&

Digital Services Administrativ

e Reform & Decentralizati

on

Sustainable Development

Social Policy Initial Training

Effectiveness &

Transparency in the Public

Administration

Finance & Fiscal Policy

Scope

The scope of this particular field is to help Public Administration in digital transformation Aim

Particular aims involve the Promotion of : • Standards and Methodologies • New Information and

Communication Technologies and Tools

• Networks and ICT Infrastructure • Open Data, Services and Software • Special Administrative Information

Systems, etc.

ICT Educational Sector

44

Κατηγορίες

Δράσεων:

Ημερίδες

Ενημέρωσης -

Ευαισθητοποίησης

Εκπαίδευση /

Επιμόρφωση

Υποστήριξη

Διαμόρφωσης ή

και Εφαρμογής

Δημόσιων

Πολιτικών –Action

Plan

Εργαστήρια

Επίλυσης

Προβλημάτων

Problem Solving

Εκθέσεις Πολιτικής

εργαστηρίων

Διαβούλευσης

On average we train about 30.000 people which translates to approximately fourteen hundred different programs. Six thousand of those trainees focused on ICT and about a quarter of the programs being only ICT.

Basic Educating Indicators of INEP

On Average:

30.000 trainees per year, 6.000 trainees per year on

ICT

1.400 training programs, 340 training programs on

ICT

INEP Statistics

Training Schedule 2017

45

http://www.ekdd.gr/ekdda/index.php/gr/2012-09-06-11-30-13/2014-10-22-09-58-44

46

Γιατί;

• Problem: The Interoperability is a

real problem in Greek Public Administration and in the EU. How well is a Public Service able

to interact with other organisations through the exchange of information and reuse of services?

How can we measure it? “If you can’t measure you can’t solve it…”

• Priority: The Interoperability is

within the EC priorities

Why IMM ?

What is the evaluation target?

47

Γιατί;

Example

48

Γιατί; Σε συνεργασία με EE- ISA

Assessment Approach

49

Γιατί;

Assessment Approach

50

Γιατί;

Assessment Approach

51

Γιατί;

Assessment Approach

52

Γιατί;

ΙΜΜ Scoring System

53

Γιατί;

54

Γιατί;

In order to help solve the problem, EKDDA has cooperated with ISA to create systematic actions to promote Interoperability In EKDDA we call them the four Ds : • Design the actions: a set of

different training programs and workshops

• Development of curriculum and material

• Delivery of Programs • Dissemination of actions

EKDDA Training Approach

Material : • OER Repository of INEP

Title: Αξιολόγηση Διαλειτουργικότητας

Ηλεκτρονικών Υπηρεσιών -Interoperability Maturity Model -IMM

http://resources.ekdd.gr/gnosis/index.php • Slidewiki

https://stable.slidewiki.org/deck/10958-1

Phases and Thematic Areas

56

Κατηγορίες

Δράσεων:

Ημερίδες

Ενημέρωσης -

Ευαισθητοποίησης

Εκπαίδευση /

Επιμόρφωση

Υποστήριξη

Διαμόρφωσης ή

και Εφαρμογής

Δημόσιων

Πολιτικών –Action

Plan

Εργαστήρια

Επίλυσης

Προβλημάτων

Problem Solving

Εκθέσεις Πολιτικής

εργαστηρίων

Διαβούλευσης

1st Phase : Basic Concept (Two days face to face)

Main interoperability issues and concepts Basic Interoperable Public e-Services Introduction to the Interoperability Maturity

Model for electronic public services Detailed presentation of methodology, criteria

and rating scale of the model Presentation of objectives, deliverables of essays

and form working groups

2nd Phase : Implementation (10 days , e-Learning ) distance

Implementation and support

3rd Phase : Presentations (Two days face to face)

Essay presentations Suggestions for configuring / extent the

model to the national environments or Sectoral policies

Steps of ΙΜΜ Implementation PBL Approach

Phase1

Phase 2

Phase 3

In which cases can we use ΙΜΜ ?

1. Service Design

2. Change or Reengineering of existing service

3. Creation of Service

4. Continued Self assessment of Service

58

Γιατί;

1. Systematic Evaluation of existing service-self assessment method

2. A long term Service Interoperability comparison

3. Systematic comparison of different services within organization

4. Systematic comparison of the same service between different organizations or countries

5. Guidelines and Recommendations for service improvement

59

Γιατί;

The Added Value of Using ΙΜΜ

EKDDA’s Past IMM Actions

60

Pilot assessment in GR Public

Administration

Train the Trainers

Train in other Countries IMM program ran in

Cyprus

Dissemination : in other Projects, info

days, web

Innovation Workshop in July 2016 to asses the

implementation of trials, to discuss with

stakeholders, trainers and trainees, the customization

and diffusion of the IMM. The proceedings have been

uploaded on http://www.ekdd.gr/ekdda/images/Interoperability_-

%CE%99%CE%9C%CE%9C_2016.pdf

Certified Program and Educational

Material Development

61

N of Participants = 286

Indicators for IMM Programs

N of Educational Hours

=420 N Programs = 10

Educational Indicators: N of Trainers = 50

Material (500 ppts, 150

pages, 2 Models in Excel, 5

Questionnaires' etc.)

62

Usefulness of IMM = 8.8

Evaluation of IMM

Programs

Necessity for Organizations

= 8.5 Satisfaction = 8.8

Educational Indicators:

(in scale from 1-10)

Services Indicators: N of Evaluated Services =

100

IMM Score = 2.7 (2=

Opportunist

ic ,

3=Essential

)

The Results of the IΜΜ Implementation

63

Γιατί;

1. IMM should remain in the same format for all countries in the European Union.

2. All the documentation as well as examples of its application should be customized to fit into each country’s interoperability policy

3. A lot of effort is needed for the promotion of interoperability and the provision of better electronic public service

Programs Relevant to IMM

1

Basic Interoperability

Issues and Concept

2*

The Interoperability Framework and

Tools

3

Interoperability Maturity

Model -IMM

Delivery Training Methods: • Face to face - F2F • Blended Learning • e- learning • Open CourseWare

The Learning Path of Interoperability

NCPALG participates in the European research project SlideWiki, in the framework of HORIZON 2020, together with 16 other partners. The Aim The aim of the project is the participatory development and evaluation of OpenCourseWare and educational material as well as content with a specific aim to support vulnerable groups at European level.

EKDDA’s Opencoursewares:

IMM:

https://stable.slidewiki.org/deck/10958-1

Basic Interoperability Issues and Concept : https://stable.slidewiki.org/deck/11147

Relevant INEP Project: Slidewiki:

Learning and Dissemination Activities – Exploitation of IMM : usage in Greece/ at a

Domain level/in other EU countries – Exploitation of IMM usage Offer an

OpenCourseware – Info Days

Workshops (e.g for NIF) Implementation Assessment Consultations via www.OpenGov.gr MOU with other Organizations

EKDDA’s next Steps for IMM

Anastasia Papastilianou National Centre for Public Administration and Local Government (EKDDA)

Address: 211 Pireos, 17778 Tavros

Phone: +30 213 1306 279

www.ekdd.gr

email: apapas@ekdd.gr

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Thank you for your attention !