frances lee
TRANSCRIPT
Frances E. (Hicks) Lee 25 Hartsdale Lane
Sicklerville, NJ 08081856-723-6194
Over 20 years of experience supporting senior leadership in the areas of healthcare, corporate and academia throughout metropolitan Philadelphia.
CAREER SUMMARY
June 2013 – PresentCooper University Health System, Camden, NJExecutive Assistant, MD Anderson Cancer Center at Cooper
Support the senior leadership of the MD Anderson Cancer Center at Cooper. Arrange meetings/travel/videoconferencing/teleconferencing for several divisions in Cancer
Center. Maintain Cancer Center’s intranet portal for conference room management, arrange for catering and audiovisual support to the Cancer Center.
Arrange faculty and site visits related to Cancer Center. Manage on-boarding and credentialing processes for physicians and Advanced Practice Nurses. Manage mail and courier activity, process reimbursement and purchases. Manage phone lines for several administrators and provide back up for Concierge. Designated as a “Top Performer” in the Cooper University Health System - 2015 Received MD Anderson Cooper Employee Recognition Award, 2nd Quarter - July, 2015
December 2005 – June 2013Clinical Practices of the University of Pennsylvania, Philadelphia, PAClerical Supervisor, Surgery
Supervised clinical office staff: administrative assistants, patient service representative, file room staff, billing coordinator and medical assistants.
Supported the Vice-Chair of Surgery at Penn-Presbyterian Medical Center. Transcribed reports; managed patient office hours, arranged pre-operative scheduling and post-
operative appointments. Arranged perioperative services for thoracic surgery patients. Collaborated with the Manager of the Department of Surgery on projects. Served as a liaison between the Departments of Surgery and Perioperative Services on projects. Received Penn Medicine Clinical Excellence Award - 2012. Received Department of Surgery Patient Service Excellence Award - 2009.
December 2002 – December 2005Thomas Jefferson University Department of Family Medicine, Philadelphia, PAResidency Program Coordinator
Provided administrative support to the Residency Director, three Assistant Residency Directors and 27 resident/physicians.
Provided administrative support for one additional faculty in the department whose interests included clinical research.
Arranged interviews, meetings, evaluations, presentations, conferences and other events related to graduate medical education.
Maintained files on prospective, current and alumni residents. Managed department’s intranet portal operations.
Assisted with annual residency grant preparation and submission. Coordinated Grand Rounds, resident conferences and other continuing medical education series.
Set up audiovisual equipment for departmental conferences.
September 1998 – December 2002JRB Surgical Associates, Philadelphia, PA Administrative Assistant/Lead Administrative Assistant
Provided administrative support to vascular surgeon at the Hospital of the University of Pennsylvania.
Transcribed clinical reports, managed patient office hours, scheduling and follow-up, and providing administrative support in all aspects of clinical, academic and research interests of surgeon, including grant preparation.
Coordinated the vascular fellowship program, including the arrangement of interview, elective and evaluation processes.
Provided administrative support to vascular fellowship recruitment team Assisted with administrative and front desk duties within the Division. Assisted Division Administrator with projects as needed.
February 1998 – September 1998Philadelphia, PA and Southern New JerseyProfessional TemporarySub-contracted as an administrative assistant in Southern New Jersey/Philadelphia region. Clients included New Jersey-American Water Company, Trump Taj Mahal Casino and the Hospital of the University of Pennsylvania.
June 1995 – February 1998Community College of Philadelphia, Philadelphia, PA Executive Secretary to Vice President for Student Affairs
Managed Student Affairs office, including supervision of Administrative Assistant and student workers.
Provided administrative support to Vice President for Student Affairs. Managed correspondence, agendas, minutes, and represented the college at special events. Provided coverage for Executive Assistants to the President.
November 1990 - June 1995 Hahnemann University, Department of Anesthesiology, Philadelphia, PA Administrative Assistant/Executive Assistant to the Chair
Provided administrative support to five physicians in the Department of Anesthesiology. Arranged daily operating room schedule, managed correspondence, grant proposals, and articles
for journal submission. Provided administrative support to Department Chair. Managed calendar, correspondence, slide
presentations, meeting minutes and other duties as needed. Assisted with residency program projects as needed. Covered for Office Manager when needed.
EDUCATION
November 1987 - November 1988Associated Business Careers, Audubon Park, NJAccounting/Computer Operations ProgramsGraduated with 4.0 GPA in both programs. Courses included Lotus, BASIC, COBOL and Augmented Accounting. Member of Student Council; coordinated commencement events.
TECHNOLOGY
Proficient in the following programs: Microsoft Word/Excel/PowerPoint/Outlook WordPerfect and other word processing programs Adobe Acrobat Web-based programs, including intranet portal maintenance SharePoint Audiovisual, teleconferencing and videoconferencing software IDX and EPIC patient scheduling programs KRONOS Payroll Reporting System
MILITARY SERVICE
US Army Reserve – November 1989-October 1991, Honorable Discharge.
VOLUNTEER AND COMMUNITY SERVICE
Received January 2015 “Hometown Heroes” Award, Camden, New Jersey for volunteer activities.
Volunteer - Walk Worthy Business Solutions (event planning and print media production) – ongoing
Volunteer – “Scarlett’s Angels” program and pageant, Woodlynne, NJ – ongoing Founder – “Party in a Pinch” – Event décor/coordination for weddings, showers, birthdays and
other events - ongoing Co-Founder, Doing Unto Others/“DUO” - volunteer assistance to the homeless community and
bereaved families in Camden, NJ - ongoing Volunteer, Hands of Comfort (feeding homeless monthly), Camden, NJ – ongoing Lead, Woodrow Wilson Class of 1986 Reunion Committee - ongoing Member, Woodrow Wilson Alumni Association, Camden, NJ – ongoing Sponsor, Kevin Walls Basketball League, Camden, NJ - ongoing Sponsor, Mainstream Basketball team (sponsored area AAU youth basketball league and created
website), Winslow Township, NJ, 2010-2013 Secretary, Camden PAWS Organization (supported academics/athletics in Camden city schools)
2011-2012
REFERENCES
References are available upon request.