1. Freak Out,Geek Out,or Seek Out:dealing with tech change& customer engagementDavid Lee King | Topeka & Shawnee County Public Library | davidleeking.com

2. http://ickr.com/photos/simplearts/501346927/ 3. http://www.flickr.com/photos/girlgeek/29078014/ 4. http://www.flickr.com/photos/gerlos/3119891607/ 5. http://www.flickr.com/photos/jakecaptive/71298126/ 6. http://www.flickr.com/photos/jakecaptive/71298126/ 7. http://www.flickr.com/photos/jakecaptive/71298126/ 8. http://www.flickr.com/photos/jakecaptive/71298126/ 9. http://www.flickr.com/photos/jakecaptive/71298126/ 10. http://www.flickr.com/photos/jakecaptive/71298126/ 11. ickr.com/photos/luc/2944876508/ 12. this is ...ickr.com/photos/yourdon/2715583000/ 13. this is ... HUGE 14. What has Changed?http://www.ickr.com/photos/bestrated1/2621358221/ 15. http://www.ickr.com/photos/sir_mervs/2691990934/ n ! it iop e tCo m 16. ic.kr/p/4aGa4g 17. http://www.ickr.com/photos/rkleine/3567189079/ 18. flickr.com/photos/jblyberg/4505413539/ http://www.ickr.com/photos/rkleine/3567189079/ 19. this is a change, too! 20. multimediapublicreal time socialThe Emerging Web is... 2-waymobile decentralized 21. real time 22. decentralized 23. multimedia 24. EC=ickr.com/photos/platinum/4555668/ MC 25. mobile ickr.com/photos/dasfotoimaginarium/6761402235/ 26. is heon the phone? ickr.com/photos/dasfotoimaginarium/6761402235/ 27. ickr.com/photos/dasfotoimaginarium/6761402235/ 28. ?the web is inmy pocket 29. ?the library isin my pocket 30. 5. responsive design. 31. 5. responsive design. 32. social 33. http://www.ickr.com/photos/civisi/2611679744/ 2-way 34. public http://www.ickr.com/photos/sreejithk2000/2385193167/ 35. public http://www.ickr.com/photos/sreejithk2000/2385193167/ 36. Whats Topeka Doing? 37. Community ManagerScans HorizonExecutive Editor Digital Branch ManagerLong Range PlannerEvangelist ManagerAnswers Tough Questions 38. 3 Realities:1. all services will be physical & digital2. well use the web to build unique stu3. to some, the digital branch will be theironly branch 39. content 40. multimedia 41. Community 42. Front door(s) 43. conversation ickr.com/photos/ohiouniversitylibraries/3506866503/ 44. in the website 45. in the website 46. in the website 47. in the website 48. in the website 49. outside the website 50. outside the website 51. outside the website 52. what to do? ickr.com/photos/b-tal/116220689/ 53. ce i en er n?p g x sie ed 54. Why thinkabout that? 55. you have visitors.right now.What kind of experienceare they having? 56. Plan yourlibrary experience ickr.com/photos/ocarchives/3952964087/ 57. ickr.com/photos/deansfurniture5/2462980045/ 58. ten lisickr.com/photos/94379417@N00/4808475862/ 59. what arethey sayingabout you? 60. askickr.com/photos/francois/404908918/ focus groups 61. stats 62. http://www.ickr.com/photos/librarycommission/5041836636/be snoopy(just a bit) 63. ickr.com/photos/ohiouniversitylibraries/3507674990/ 64. v eo ntspr oi Im Pu c hT o 65. ickr.com/photos/jrnoded/3340607045/ 66. ickr.com/photos/beyondbeauty/4241128107/ 67. ickr.com/photos/mmewuji/4386845410/ 68. ickr.com/photos/wlscience/4200630845/ 69. http://www.flickr.com/photos/92wardsenatorfe/3126053699/ ickr.com/photos/92wardsenatorfe/3126053699/ 70. ickr.com/photos/fornal/437703236/ 71. ickr.com/photos/picturesofthings/2437232419/ 72. ickr.com/photos/pperdue/3573858061/ 73. whichis it? 74. ickr.com/photos/poblibrary/2674563551/your processis showing 75. ickr.com/photos/poblibrary/2674563551/your processis showing 76. customers firstickr.com/photos/piet_musterd/1858568495/ 77. go whereickr.com/photos/beavis/2425374221/people gather 78. ? 79. http://ickr.com/photos/gaetanlee/118885175/ 80. pesquisaconsumo.blogspot.com/2010_04_01_archive.html its adestinatio n 81. its adestination 82. Text Also adestinatio n 83. interaction is key 84. ickr.com/photos/pitel/507791613/ 85. yourstuff 86. yourstaff 87. Textactual staff 88. actual staff 89. ickr.com/photos/ajguel/5033855605/ Tackle Change 90. model the way/www.flickr.com/photos/jblyberg/4028376129/ 91. ickr.com/photos/lulutoo/2951107695/ 92. ickr.com/photos/deansfurniture5/2462980045/ 93. CustomerJourneyMappingickr.com/photos/thetoad01/2317084812/ 94. improving the ordinary ickr.com/photos/rvettese/264579764/ ickr.com/photos/goatopolis/189188667/ 95. know yourpatrons 96. http://www.ickr.com/photos/ing93/115162765/ 97. 101% 98. communic communication communicatioommunicationcommunicat mmunicationcommunicationmmunicationcommunication ommunicationcommunicationommunication 99. Gauge your sta http://ickr.com/photos/imagezen/150337240/ 100. FindChampions 101. With great powercomes great... ? cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif 102. FindingTime 103. Changeyourfocus 104. Scheduleyourtime 105. This is not your library 106. This is your library 107. ickr.com/photos/29106784@N02/2719649603/ 108. Thank You!davidleeking.com