freak out, geek out, seek out: trends, transformations & change in libraries

David Lee King | Topeka & Shawnee County Public Library | davidleeking.com

Freak Out,Geek Out,or Seek Out:

Trends, Transformations, & Change in Libraries

Friday, August 31, 12

http://flickr.com/photos/simplearts/501346927/




http://www.flickr.com/photos/girlgeek/29078014/




http://www.flickr.com/photos/gerlos/3119891607/




http://www.flickr.com/photos/jakecaptive/71298126/




flickr.com/photos/luc/2944876508/


this is ...

flickr.com/photos/yourdon/2715583000/


this is ...

HUGEFriday, August 31, 12

http://www.flickr.com/photos/bestrated1/2621358221/

What has Changed?




http://www.flickr.com/photos/sir_mervs/2691990934/

Compet

ition!


flic.kr/p/4aGa4g


http://www.flickr.com/photos/rkleine/3567189079/




http://www.flickr.com/photos/rkleine/3567189079/flickr.com/photos/jblyberg/4505413539/


http://www.flickr.com/photos/jblyberg/4505413539/


this is a change, too!


The Emerging Web is...

decentralized

2-way mobile

real timesocial

publicmultimedia


real time


decentralized


multimedia


EC=

MCflickr.com/photos/platinum/4555668/


flickr.com/photos/dasfotoimaginarium/6761402235/

mobile



is he on the phone?


?the web is in my pocket


?the library is in my pocket


social


2-way

http://www.flickr.com/photos/civisi/2611679744/


public

http://www.flickr.com/photos/sreejithk2000/2385193167/




What’s Topeka Doing?


Digital Branch Manager

Answers Tough Questions

Long Range Planner

ManagerEvangelist

Scans Horizon Executive Editor

Community Manager


3 Realities:1. all services will be physical & digital 2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch


contentFriday, August 31, 12

multimedia


Community


Front door(s)


conversation

flickr.com/photos/ohiouniversitylibraries/3506866503/


in the website


outside the website


what to do?

flickr.com/photos/b-tal/116220689/


http://flickr.com/photos/b-tal/116220689/


experie

nce

design?


Why thinkabout that?


What kind of experienceare they having?

you havevisitors.

right now.


Plan yourlibrary experience

flickr.com/photos/ocarchives/3952964087/


flickr.com/photos/deansfurniture5/2462980045/


http://www.flickr.com/photos/deansfurniture5/2462980045/


listen

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what are they saying about you?


ask

focus groups

flickr.com/photos/francois/404908918/


stats


be snoopy (just a bit)

http://www.flickr.com/photos/librarycommission/5041836636/




flickr.com/photos/ohiouniversitylibraries/3507674990/


Improve

Touch P

oints


flickr.com/photos/jrnoded/3340607045/


http://www.flickr.com/photos/jrnoded/3340607045/

http://www.flickr.com/photos/jrnoded/3340607045/

flickr.com/photos/beyondbeauty/4241128107/


http://www.flickr.com/photos/beyondbeauty/4241128107/

http://www.flickr.com/photos/beyondbeauty/4241128107/

flickr.com/photos/mmewuji/4386845410/


http://www.flickr.com/photos/mmewuji/4386845410/

http://www.flickr.com/photos/mmewuji/4386845410/

flickr.com/photos/wlscience/4200630845/


http://www.flickr.com/photos/wlscience/4200630845/

http://www.flickr.com/photos/wlscience/4200630845/

http://www.flickr.com/photos/92wardsenatorfe/3126053699/

flickr.com/photos/92wardsenatorfe/3126053699/




flickr.com/photos/fornal/437703236/


http://www.flickr.com/photos/fornal/437703236/

http://www.flickr.com/photos/fornal/437703236/

flickr.com/photos/picturesofthings/2437232419/


http://www.flickr.com/photos/picturesofthings/2437232419/

http://www.flickr.com/photos/picturesofthings/2437232419/

flickr.com/photos/pperdue/3573858061/


whichis it?


your process

is showing

flickr.com/photos/poblibrary/2674563551/


customers first

flickr.com/photos/piet_musterd/1858568495/


go where people gather

flickr.com/photos/beavis/2425374221/


?Friday, August 31, 12

http://flickr.com/photos/gaetanlee/118885175/




pesquisaconsumo.blogspot.com/2010_04_01_archive.html

it’s a destination


it’s a destinationFriday, August 31, 12

Text

Also a destinationFriday, August 31, 12

interactionis keyFriday, August 31, 12

flickr.com/photos/pitel/507791613/


your stuff


your staff


Text

actual staff


actual staff


ask!

http://flickr.com/photos/oberazzi/318947873/






http://www.flickr.com/photos/29106784@N02/2719649603/


what’s next?

flickr.com/photos/b-tal/116220689/




listen

it’s a destination

interactio

ntouch

points


Why Pay Attention to these changes?


1.The rest of the world

is already there

http://www.flickr.com/photos/wwworks/2222523486/




2. You can be the example





Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .


3.Connect

with your communityhttp://flickr.com/photos/fcpl/2275150197/


http://flickr.com/photos/fcpl/2275150197/

http://flickr.com/photos/fcpl/2275150197/

4. community pulse

http://flickr.com/photos/davemorris/59066078/




5.You set the pace

http://flickr.com/photos/pinkpooch/894503710/


Tackle Change

flickr.com/photos/ajguel/5033855605/



model the way




flickr.com/photos/lulutoo/2951107695/


http://www.flickr.com/photos/lulutoo/2951107695/

http://www.flickr.com/photos/lulutoo/2951107695/

flickr.com/photos/deansfurniture5/2462980045/




CustomerJourney

Mappingflickr.com/photos/thetoad01/2317084812/


http://flickr.com/photos/thetoad01/2317084812/

http://flickr.com/photos/thetoad01/2317084812/

improving the ordinary

flickr.com/photos/goatopolis/189188667/flickr.com/photos/rvettese/264579764/


http://flickr.com/photos/goatopolis/189188667/

http://flickr.com/photos/goatopolis/189188667/

http://flickr.com/photos/rvettese/264579764/

http://flickr.com/photos/rvettese/264579764/

know your patrons


http://www.flickr.com/photos/fling93/115162765/




101%Friday, August 31, 12

communication

communication

communicationcommunicationcommunicationcommunication

communicationcommunication

communication

communicationcommunication

communication


Gauge your staff

http://flickr.com/photos/imagezen/150337240/




Find Champions


cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif

With great powercomes great...

?Friday, August 31, 12

FindingTime


Changeyour focus


Scheduleyourtime


This is not your libraryFriday, August 31, 12

This is your library


davidleeking.com

Thank You!


freak out, geek out, seek out: trends, transformations & change in libraries

Technology

lester public

12lester public

public library

central facility

12your process

library system

library serves

library