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consumer.forum.malaysia cfm_malaysiaQUARTERLY NEWSLETTER

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PUBLISHED BY THE COMMUNICATIONS AND MULTIMEDIA CONSUMER FORUM OF MALAYSIA

THE WORD WITH...

DATUK JAKE ABDULLAHFit as a fiddle and hungry for success

Q3

2017

ISSUE OF THE QUARTER - THE NEED FOR SPEED5G is going to revolutionize internet speed and more

DIGITAL LIFE - STAY SAFE IN THE VIRTUAL WORLDCyber Security Awareness Month is all about safeguarding

yourself online

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I N T R O

E D I T O R ’ S N O T ESo far in 2017, we have witnessed a lot of advancement in the tech world. Breakthroughs include improving connectivity, speed and even enhancing reality.

And that’s why for our Issue of the Quarter, we will uncover what 5G is all about, what it has to offer and its future in Malaysia. It’s bringing more than just an evolution in mobile network technology, so read on to find out with us.

But 2017 has also witnessed an increased awareness about cybercrime threats and cases that have loomed ominously. Each innovation we achieve comes with its challenges and vulnerabilities. So, to empower our readers with the right knowledge, we’re also bringing you some useful tips and guides in this issue.

As you flip over to the Digital Life section, you’ll discover how to stay safe online by guarding your PC and mobile. These guides are presented to you as we are celebrating the awareness spirit of the Cyber Security Awareness month in October. It’s everything you need to stay safe and be prepared towards everything digital.

We’re also digging deeper into security issues by giving you the top picks of phone security apps. Just fold over the Appzone page and you’ll find the options to keep your little smartphones guarded. One simple step in security can go a long way!

As the icing on the cake, we feature Datuk Jake Abdullah, a well-known figure in the broadcast industry as well as in the fitness field. Read on as we uncover what keeps him going. And don’t miss our interview with Malaysian MMA fighter, Ann Osman. Her fiery passion will surely inspire you.

With a string of interesting topics unfolded in this issue, we’re sure you will enjoy reading to the finish.

Be smarter, and be informed!

Megat Ishak Ma’amunor RashidEditor

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S O C I A L M E D I A H A C K S

From muting trolls to using multiple filters, we’ve got you

covered.

H O W T O S T O P V O I C E M A I L

Voicemail keeps squeezing your mobile phone expenses? Get the right information to

stop the service.

S P L E N D I D S M A R T P H O N E

P H O T O G R A P H Y

Up your Insta game by getting the best out of your

smartphone camera. Just follow our tips and you’re ready for

your trip!

W H AT ’S I N S I D E

T H E N U M B E R SCheck out the Ericsson Report on Mobile Subscription Outlook for an insight on the latest mobile network technology and what is coming to us next in the near future

O N T H E W I R EThe latest news and events happening in Communications and Multimedia Consumer Forum of Malaysia

S O C I A L M E D I A L I F E

S O C I A L M E D I A H A C K SYour guides to use social media for personal satisfaction to polishing your marketing strategy

T O P G E A R Discover your options of smartphones with dual lens camera - the future of mobile photography

T H E W O R D

D AT U K J A K E A B D U L L A H The CEO of Astro Radio and fitness enthusiast tells us more about his work and passion

C O N N E C T E D

M M A F I G H T E R: A N N O S M A NThe beauty with impressive skills shares her experiences and what it takes to be a champion

I S S U E O F T H E Q UA R T E R

H E A D I N G T O WA R D S T H E F U T U R E : 5G Uncover what 5G is all about and its future in Malaysia

A P P Z O N E

T O P P H O N E S E C U R I T Y A P P SPrevent privacy intrusion and check out our picks for the best security apps

D I G I TA L L I F E

C Y B E R S E C U R I T Y AWA R E N E S S M O N T H (O C T O B E R )Review your online safety practices and discover what makes the awareness month so important to us

H A N D S O N

V O I C E M A I L S E R V I C EEverything you need to know about the service, and what to do to stop it

T U T O R I A L

S M A R T P H O N E P H O T O G R A P H YYou’ll love our tips and guides to more impressive shots by just using your smartphone!

SHOU T !

is published on a quarterly basis by:Communications and Multimedia

Consumer Forum of Malaysia (CFM)Malaysian Communications &

Multimedia Commission (MCMC), Off Persiaran Multimedia,

Jalan Impact, 63000 Cyberjaya, Selangor

T: 03-8320 9033 F: 03-8320 9083

W: www.consumerinfo.my

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T H E N U M B E R S

M O B I L E S U B S C R I P T I O N S O U T L O O K

Source: Ericsson Mobility Report June 2017

As the world is heading towards a more advanced mobile network technology, 5G deployments are anticipated globally. The advancement is necessary to fuel the increasing data speeds and Internet of Things (IoT) infrastructure.

Currently, our 4G network is enhanced to LTE-Advanced and LTE-Advanced Pro to cater the needs for more data speeds. The massive digitilization process is still ongoing and according to Ericsson Mobility Report, LTE is expected to become the dominant mobile access technology in 2018, and will likely reach 5 billion subscriptions by the end of 2022.

M O B I L E S U B S C R I P T I O N S B Y T E C H N O L O G Y ( B I L L I O N )

E X P L A N AT I O N:The standards for different generations of mobile cellular networks:2G – GSM or CDMA3G – WCDMA4G – LTE, HSPA+ all based on WCDMA, Wi-Max5G – The fifth generation of mobile networks technology

E X P L A N AT I O N:The standards for different generations of mobile cellular networks:2G – GSM or CDMA3G – WCDMA4G – LTE, HSPA+ all based on WCDMA, Wi-Max5G – The fifth generation of mobile networks technology

S M A R T P H O N E S U B S C R I P T I O N S B Y T E C H N O L O G Y

4 Q U A R T E R T H R E E 2 0 1 7

CFM raises awareness on its crucial functions and roles as well as tips to be smart communications and multimedia consumers in its Pocket Talk. The talk was held for “Student Exit Programme - Consumer Awareness Talk” in front of about 200 audiences at KPJ Healthcare University College Nilai. CFM was represented by Communications and Public Relations Executive, Nurul Hafiz Haque Fazlul Haque as the speaker.

H U G E R E S P O N S E S AT C F M P O C K E T TA L K 21 June 2017 | Nilai, Negeri Sembilan

CFM Chairman, Megat Ishak Maamunor Rashid was interviewed by BERNAMA to raise awareness on CFM’s role to protect consumer rights. Among the topics highlighted were prepaid validity period, top 5 complaints received by CFM, and CFM’s MY Mobile Rights mobile app.

CFM shed some light on choosing the best telco plans to save more money on Berita TV9. CFM Chairman, Megat Ishak Maamunor Rashid was interviewed in Berita TV9 segment, “Bijak Belanja”. With plenty of choices for consumers these days, Megat Ishak gave recommendations on the things that consumers need to research on before buying telco plans that they really need.

C F M’S I N T E R V I E W W I T H B E R N A M A 25 July 2017 | MCMC, Cyberjaya

B E R I TA T V 9 I N T E R V I E W S C F M C H A I R M A N 24 July 2017 | Wisma Tune Talk, Damansara Heights

C F M TA L K S AT C J W O W S H O P10 July 2017 | Balai Berita Anjung Riong, Bangsar

Director of CFM, Ahmad Izham Khairuddin gave a talk on the roles and functions of CFM as well as tips to be smarter consumers to CJ Wow Shop staffs at New Straits Times Press (NSTP) Bangsar. The CFM Pocket Talk session was held from 9.30 a.m and ended at 12 p.m.

C F M S H A R E S U S E F U L T I P S W I T H T R A X X F M L I S T E N E R S 3 August 2017 | Wisma Radio, Angkasapuri, Kuala Lumpur

CFM has helped to enlighten the public about how to choose the best telco plans to get the best out of their money on Traxx FM. The well-known radio station invited the Chairman, Megat Ishak Maamunor Rashid to share some tips as well as the top 5 consumer complaints received by CFM. The live interview started at 11.15 a.m and ended at 11.45 a.m.

A N I N T E R A C T I V E S E S S I O N AT U E M S U N R I S E 10 August 2017 | Solaris Dutamas, Kuala Lumpur

CFM was invited to Wellness of the Week (WOW) Session at UEM Sunrise to educate more people about CFM’s important roles and responsibilities, and to share tips and guides on how to be a smarter consumer. The talk was given by the Director of CFM, Ahmad Izham Khairuddin in a very engaging session in which the audience also participated in an online quiz conducted by CFM Director. The programme lasted for an hour.

O N T H E W I R E

T H E L A T E S T H A P P E N I N G S A N D E V E N T S W I T H C F M

5Q U A R T E R T H R E E 2 0 1 7

P O C K E T TA L K C O N T I N U E S AT U E M S U N R I S E 16 August 2017 | Nusajaya, Johor

A N I N-D E P T H I N T E R V I E W AT U F M 22 August 2017 | UiTM Shah Alam

C F M R E A C H E S C O N S U M E R S I N K E D A H 25 August 2017 | Kubang Pasu, Kedah

I N C R E A S I N G C O N S U M E R AWA R E N E S S AT A N N E YO N G H A S E YO D AY 20 August 2017 | Bagan Datuk, Perak

S H A R I N G U S E F U L R O A M I N G T I P S W I T H J O H O R F M 16 August 2017 | Jabatan Penyiaran Malaysia Johor, Johor Bahru

As an effort to increase engagement with the public, CFM held another Pocket Talk at UEM Sunrise Berhad in Ledang Heights, Johor. The talk was given by CFM Director, Ahmad Izham Khairuddin to an audience of about 30 staffs of UEM Sunrise Berhad. In the one-hour session, topics highlighted were the roles and functions of CFM as well as tips and guides to be a smarter consumer.

CFM was invited to a live interview with UFM to talk about the roles and functions of CFM, tips to choose the best telco plans and 5 types of complaints received by CFM. Director of CFM, Ahmad Izham Khairuddin, was the spokesperson in the one-hour slot from 10 a.m. until 11 a.m.

CFM was invited by Pusat Internet 1Malaysia (Pi1M) Kubang Pasu to deliver a talk about the communication and multimedia issues to school teachers, government staff and the local community at SM Sains Kubang Pasu. The speaker was the Deputy Chairman of CFM, Mohamad Yusrizal Dato’ Yusoff, who also touched on the roles and functions of CFM and guides to be smart consumers with around 50 people.

CFM participates in Anneyong Haseyo Day in conjunction with promoting 1Malaysia Internet Centre while publicizing on the ICT developments and activities. The exhibition was graced by the presence of Deputy Chief of Bagan Datuk UMNO Division, Datuk Khairuddin Tarmizi and Chief Officer of Safety Security, Monitoring New Media, Compliance and Advocation of MCMC, Dr. Mazlan Ismail and 200 participants. The event that took place in Dewan Dato’ Muhammad Jamrah, Sungai Sumun, was carried out by Korean students to promote cultural exchange between Malaysia and South Korea. CFM participated an an exhibitor to educate the local community on their rights and how to lodge their complaints to CFM. The event took place from 9 a.m. until 2.30 p.m.

CFM Director, Ahmad Izham Khairuddin was interviewed by Johor FM for the “Ekspresi” segment. The 30-minute interview aimed at sharing international roaming tips for Haj pilgrims as well as raising awareness on the role of CFM and the five types of complaints received by CFM. The live interview started at 3.30 p.m until 4.00 p.m.

In conjunction with 1Malaysia Internet Centre promotion, CFM exhibits at Anneyong Haseyo Day with around 100 participants at Dewan Saidina Abu Bakar, SK Telok Ramunia. The half-day exhibition was attended by Tanjung Surat assemblyman, Dato’ Ir. Syed Sis A. Rahman and Chief Officer of Safety Security, Monitoring New Media, Compliance and Advocation of MCMC, Dr. Mazlan Ismail. Anneyong Haseyo Day was also held to publicize ICT developments and activities resulted from the collaboration between the Malaysia ICT Volunteer (MIV) and International ICT Volunteers (IIV) programme. CFM was on the ground to enhance awareness on consumer rights and to share tips on communication and multimedia issues to the public.

CFM PARTICIPATES IN ANNEYONG HASEYO DAY 15 August 2017 | Pengerang, Johor

O N T H E W I R E

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Whether it’s to manage personal accounts better, or to up your marketing game, be familiar with these time-saving hacks to optimize social media usage.

S O C I A L M E D I A L I F E

If you have saved a lot of images on Instagram, it’s a good idea to avoid the visually appealing clutter by saving photos in specific folders. On your profile, click the bookmark tab (the top-right tab above your photos) to view saved images. Then click “Collections” tab and start creating your folder. To move saved pictures to the designated folder, simply click “Add to Collection”. Now instead of having to scroll through your saved photos, you can stack them in specific categories like “Food” or “Favourite places”.

If you already have your favourite Instagram filters, perhaps you knew that you can’t apply a filter without having to post the photo. Luckily, if you want to use Instagram merely for the filters but are not ready to post the photo yet, you can just publish it while your phone is on airplane mode. But make sure that you have turned on the “Save Original Photo” in your settings.

So now, turn on your airplane mode, and like you normally do on Instagram, upload the photo, edit it and click “Share”. The upload will fail, but the edited photo will be in your phone’s gallery.

If a comment on your Facebook page doesn’t contain any banned words but you would like to delete it, the best way is to use the hide option. Deleting comments will only trigger the trolls to comment even more. By hiding it, only the trolls and their followers can see the comment, but the public won’t. You can simply do so by clicking at the top-right corner on the trolls’ comment.

If you want your snap to look extra vibrant and use filters like the temperature and geotag at the same time, simply swipe to add one filter. Next, while holding down one finger on your screen, slide another finger to add another filter. Now your snaps tell more stories than ever.

Long-winded stories can still be conveyed on Twitter by using a chain of tweets, or thread. All you have to do is reply to your own tweet, but make sure to remove the “@” mention to your name so you don’t look like you are talking to yourself. To keep the readers’ eyes on your tweets, end each tweet with some kind of teasers, like an ellipsis or a cliffhanger. After this, readers who see the first tweet or any tweet in the chain can read the full story by simply clicking “View Conversation” option. This tip comes in really handy when you need to elaborate on an issue.

If you run a Facebook page and want to get rid of some terrible haters, you can ban the comments that use specific negative words. In your Page Settings, go to “Page Moderation” and add words that you want to ban from your page like “unfollowing” or “unlike”. When a banned word is used, the comment will be hidden from the general public, but still visible to the person who commented and his/her friends. Although it doesn’t ban the comment entirely, at least you can reduce the negative vibes.

S O C I A L M E D I A H A C K S Y O U S H O U L D K N O W

C R E AT E A C O L L E C T I O N O F YO U R FAV O U R I T E I M A G E S O N I N S TA G R A M

U S E I N S TA G R A M F I LT E R S W I T H O U T P O S T I N G A N Y P H O T O S

H A N D L E T H E T R O L L S L I K E A P R O

B L O C K W O R D S T H AT D A M A G E YO U R R E P U TAT I O N O N FA C E B O O K

TORN BETWEEN TWO SNAPCHAT POST-CAPTURE FILTERS ON A SNAP? USE BOTH

G E T O V E R T H E 140-W O R D L I M I T O N T W I T T E R

STEP 1 STEP 2 STEP 3

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T O P G E A R

I T I S T I M E F O R D U A L - C A M E R A S M A R T P H O N E S

Is dual-lens smartphone camera really a thing right now? Importantly, having two cameras on the smartphone enables it to capture more details and produce a better quality picture. It also makes it easier to snap a picture with a blurred background and to get better pictures when zooming in. What is more,

dual-lens cameras will push the envelope for more impressive snapshots of reality!

Dual camera phones are made out of two cameras made up of a primary camera and a secondary camera. The primary camera does more or less the same work as it normally does in a typical single-lens smartphone while the secondary camera normally has either of these two features. The first is to add clarity

to the image captured through better contrast offered by a monochrome lens while the second provides a telephoto lens to enhance the zooming feature. Depending on the setting, one camera can be used to take the picture while the other captures the depth of field to produce a more professional looking

image, almost similar to those captured with a DSLR. With a lot to offer for smartphone photography, here are the top choices for dual-camera smartphones.

iPhone 7 Plus Price starts from RM3,799

Released in October 2016, the iPhone 7 Plus was launched together with iPhone 7 but with the addition of a second 12-megapixel telephoto lens that allows for up to 2x optical zoom. The second lens, which is absent in the standard iPhone 7, offers double the focal length to act like a 2x multiplier; making far-away subjects look closer in the frame compared to most wide-angle cameras.

Samsung Galaxy Note 8 Price starts from RM3,999

Samsung Note 8 features dual-lens technology, and this feature alone will definitely trigger many photography inclined smartphone users to give it a very close look indeed. The dual-cameras will feature six-element lenses optical image stabilization combined to provide 3x optical zoom. If you’ve ever wanted to get a close-up shot at a concert using only your phone, this might be your handset of choice.

Hydrogen One Price starts from RM1,195

The professional-camera company RED also announced plans to launch its first smartphone, the Hydrogen One in early 2018. However, its dual-camera system is still functionally unclarified and it is anyone’s guess if whether RED will utilize the setup for zooming, wide-angle shots, monochrome images, or something totally new. The camera module at the back is quite big and the phone over all looks rugged and tough.

Nokia 8 Price starts from RM3,030

HMD Global is also apparently working on its first flagship smartphone Nokia 8 that could give tough competition to its opponent with dual rear cameras. The dual rear camera is setup with Carl Zeiss lens optics stacked vertically. HMD is also betting big on Nokia 8’s “bothies” mode - the ability to capture images and videos from front and rear cameras at the same time.

LG G5 Price starts from RM1,999

The LG G5 is the first LG smartphone with a dual-camera setup. With an F1.8 aperture and optical image stabilization, the main 16MP module is fundamentally similar to the G4 in terms of specification and provides a 78-degree angle of view which is not much different from most current high-end smartphone cameras LG is accomplishing something very surprising with the G5, because each lens can shoot independently, and both are free to be used with any of the camera features available on the G5.

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T H E W O R D

T H E W O R D W I T H D AT U K J A K E A B D U L L A H CEO OF ASTRO RADIO

T H E W O R D W I T H D AT U K J A K E A B D U L L A H CEO OF ASTRO RADIO

WITH VAST EXPERIENCE IN THE BROADCAST AND ENTERTAINMENT INDUSTRY, DATUK JAKE ABDULL AH IS SOWING THE SEEDS OF SUCCESS. JUGGLING BETWEEN LIFE AND AN EXCITING CAREER, THE CEO OF ASTRO RADIO IS TAKING ALL IN HIS STRIDE.

9Q U A R T E R T H R E E 2 0 1 7

T H E W O R D

1. How did you start your career in broadcasting?

I joined the company as an announcer and music executive in 1996. I still remember how excited I was with the thought of embarking onto something revolutionary in the radio broadcasting industry. It was also a timely opportunity as I wanted to make a transition from the previous job that involved a lot of late nights for my daughter, Larissa who was just a baby then. 20 years has passed, and I have gained so many great friends whom I can proudly call family.

2. The biggest challenge you encountered in your career and how did you overcome it?

It was a difficult decision to leave Astro when I was offered to serve at iM4U in 2012. I was the CEO of iM4U for a year and returned to Astro in 2013.

3. Celebrity that you consider as icon?

I enjoy fitness, hence definitely Dwayne “The Rock” Johnson.

4. If you could travel back in time, what would you say to the 10 years old you?

Learn a skill or trade when you are young…and there will be this one thing called the computer that is going to revolutionize everything!

5. Your first handphone was…

A Nokia.

6. You’re embarrassed to admit it, but you watch… (TV series/movie)

A lot of Disney Movies.

7. If you could let loose on your social media for one day, you would post…

Somehow I don’t think it would be any different from what I’m doing now as I mainly focus on health, fitness and motivation.

8. You’re an Apple or Android fanboy/fangirl?

Apple!

9. Five of your favorite apps that you must have in your smartphone?

I have a few. I love Snapseed, definitely a great photo editing tool; Waze as I am bad with directions and my Pacer app which I use to track my runs.

10. Which is more important to you, more talk time or more data?

Data. It is important to get your facts right.

11. First thing you check on your smartphone when you wake up in the morning?

My social feed and football scores.

12. Which would you choose? A phone with awesome camera or long-lasting battery?

Definitely a longer-lasting battery as you can always edit your photos.

13. Best mobile game you ever played?

I actually don’t play many games on mobile but I did spend a few years Candy Crush-ing.

14. What do you enjoy doing the most?

I enjoy working out in the gym and I always make it a point to spend time with my family and friends.

15. Have you heard of the CFM before this?

Most definitely.

Datuk Jake Abdullah is not just active in the gym, he’s active in social media too! Follow him on:

@jakeabdullah @jakeabdullah

10 Q U A R T E R T H R E E 2 0 1 7

The first Malaysian Mixed Martial Arts (MMA) female fighter, Ann Osman is not settling for a mediocre path. The MMA fighter and businesswoman has some losses and wins throughout her career, but her fierce array of fighting skills is what has made her the role model in what she does.

A N N O S M A N , M M A F I G H T E R

After getting my Diploma in Computer Science, I worked in various companies, mostly in the Sales & Marketing line including Astro Radio and a travel company. When I first made my Pro MMA debut, I was working as a Business Development Manager for iProperty.com Malaysia. I left my job the year after my debut to focus on my fight career as well as to start my own travel company which is Travel Rite Tours Sdn Bhd today.

I first got involved in MMA after my coach, AJ “Pyro” Lias (also ONE Championship fighter) invited me to his small MMA group class after I have been training Muay Thai with him. There weren’t many other women training MMA at the time however after joining my first class, I was just hooked! AJ didn’t have his own gym at the time however I would always come for training every chance I get. Soon after, I competed in my first Amateur MMA competition which was in Petaling Jaya (Sept 2012). I lost my first Amateur MMA fight but it drew a much bigger interest in me – to compete more. I started competing in other Muay Thai fights and later on that year, I was

C O N N E C T E D

signed by ONE Championship to fight on their Singapore card in Oct 2013. The rest is history.

In general, I train at least 2 hours a day everyday. Training becomes more intense and longer when I am preparing for a fight. My coach always tell me to “keep calm and dig deep”. It has helped me both in and out the cage.

I am very passionate in what I do and that itself becomes my drive. On days that I feel low, I take a breather and visualize myself achieving my dream and my goals. Visualizing the end result always keeps me motivated to keep pursuing my goals.

Outside of the fighting arena, I am very active on both Instagram and Facebook. I enjoy sharing my experiences and a bit of my daily life with others however I do try not to go overboard with social media by posting too much personal details. I love staying connected with old friends and of course making new ones from within the industry as well. On Facebook, I enjoy articles and videos shared. On Instagram, I love following other MMA fighters and Martial Art practitioners, fitness advocates and inspiring entrepreneurs.

To CFM readers, believe and hustle – that’s what it takes to achieve anything you want in life. Believe in yourself, in the things you do and your goals. I always tell my Sales staff, “If you don’t believe in the product, how are you going to sell them?”. That applies to you too. If you don’t believe in yourself and your talent, it’s a dead end from the get go. Believing is not always achieving if you don’t put in the work so earn it and work hard for it.

Want to know more about Ann Osman? Follow her on social media:

@annosmanAnn “Athena” Osman

11Q U A R T E R T H R E E 2 0 1 7

H E A D I N G T O W A R D ST H E F U T U R E : 5 G

Right now, most of us are comfortable with our 4G speed. As the data speed is good enough, and not to mention the availability of a multitude of different data plans that put us in dilemma, it is kind of hard to imagine anything that’s faster, but also cheaper. So it’s a no-brainer that the mobile world is all hype about 5G now. In the future, a speed that peaks more than 10 Gbps (Gigabits per second) won’t be unheard of.

5G is the fifth generation of cellular networking. Here is a breakdown to compare it with the previous ones:

• 1G was all about voice (analog cellular)• 2G, which is also the first generation

of digital cellular technology, enabled voice and texting

• 3G was about voice + texting + data, and at this point, we were able to reach speeds from 200 Kbps to a few Mbps

• 4G technology is faster, and the networks are currently evolving to LTE-Advanced (LTE-A) and LTE-Advanced Pro (LTE-A Pro)

LTE-A Pro stunningly offers data speeds of 3 Gbps, but full commercial usage of LTE-A Pro is still some time off. According to Deloitte Global, it will be commercially available by the end of 2017, and not all carriers are going to offer it. But simply put, the world is currently taking the necessary pre-5G steps.

WHEN IS IT COMING?

There isn’t an official definition of the 5G technology standards just yet, so the shift won’t happen that quickly. According

I S S U E O F T H E Q UA R T E R

to Ericsson Mobility Report, the adoption rate of 5G mobile broadband is expected to be similar to that of LTE, and rollout will commence in major metro areas, reaching around 15 percent population coverage by 2022. 5G revolution is more than just offering faster data speeds to your phone. Soon, devices in our homes will be interconnected, and everything on the road will be talking – driverless cars will interact with each other to offer better safety. This kind of information travels in small packets of data, but it needs to be done instantly. And here is the advantage of 5G – it offers very low latency (the time taken for a packet data to travel from one point to another). So as you can see, incorporating 5G technology involves massive infrastructure upgrades.

IS 5G HAPPENING IN MALAYSIA?

In May 2017, Celcom Axiata Berhad partnered with communication technologies provider, Ericsson to conduct its 5G technology trial. Both companies have signed a 5G memorandum of understanding (MoU) earlier in February 2017.

The trial was the first to be conducted on the 28GHz band in South East Asia. It also featured 5G Radio Prototypes from Ericsson, achieving a peak throughput up to 18 Gbps and latency as low as 3 milliseconds. Both companies also showed futuristic 5G uses during the trial – robotic control, connected environment, virtual reality, Internet of Things (IoT) and more.

Previously, Celcom also announced its Lightning Fast LTE service, which is based on LTE-A Pro network, that has been available in August. To enjoy speeds of up to 400 Mbps offered, users will have to upgrade their mobile devices to the latest models that support 4x4 MIMO (multiple-input and multiple-output) like the Samsung Galaxy S8/S8+, for instance.

As the inevitable digitalisation and continuing evolution in the communications industry is growing, so is the demand of the consumers in the country. So far, the future of 5G in Malaysia seems bright and hopeful. What we can expect now is things are going to be a whole lot faster.

Current services On the road to 5G 5G experiences

Enhanced mobile broadband

Browsing, social media, music, video

Fixed Wireless Access, interactive live concerts and sport events

4K/8K videos, mobile AR/VR gaming, immersive media

Automotive Wi-Fi hotspots, on-demand GPS map data

Predictive vehicle maintenance, capturing real-time sensor data for different services

Autonomous vehicle control, cooperative collision avoidance, vulnerable road user discovery

ManufacturingConnected goods, intra-inter enterprise communication

Process automation and flow management, remote supervision and control of machines and materials

Remote control of robots, augmented reality support in training, maintenance, construction, repair

Energy and utilities

Smart metering, dynamic and bidirectional grid

Distributed energy resource management, distribution automation

Control of edge-of-grid generation, virtual power plant, real-time load balancing

HealthcareRemote patient monitoring, connected ambulance, electronic health records

Telesurgery, augmented reality aiding medical treatment

Precision medicine, remote robotic surgery

Network technologies

• Multi-standard network• Cat-M1/NB-loT• Cloud optimized

network functions• VNF orchestration

• Gigabit LTE• Massive MIMO• Network slicing• Dynamic service

orchestration• Predictive analytics

• New Radio (NR)• Virtualized RAN• Federated network slicing• Distributed cloud• Real-time machine

learning/AI

Examples of use case evolution and supporting network technologies:

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B E S T P H O N E S E C U R I T Y A P P - S A F E G U A R D I N G Y O U R P R I V A C Y

With 500 million downloads and a 4.7 star rating, Security Master is undoubtedly the no. 1 phone security app for Android users. It offers two major functions; antivirus and privacy protection, with awesome complementary features such as organisational tool that hide and organise your private messages and browsing history, intruder alert to nab illegal phone access, as well as offline protection.

Coming from an established security developer helped Avast’s Mobile Security & Antivirus app chalked up a whopping 100 million downloads to date. The app’s core function is to protect your phone against viruses and malware, but it still packed a punch with other features such as anti-theft, RAM booster, junk cleaner and many other amazing features to protect your device.

If you ever try accessing an iPhone that is installed with Best Phone Security app, the app will capture your photo if you entered the wrong passcode. There is also an alarm sound that you can set earlier on, warding off possible attempts by unwanted intruders.

One password to rule them all, this app is also compatible with Apple Watch. The simplicity of 1Password is unparalleled due to its security strength. Imagine having just a single master password for all your logins, passwords and payment details. Backed by a strong support services, 1Password is loved and used by millions of Apple users.

A P P Z O N E

FREE FORANDROID

FREE FORANDROID

iOS (FREE, RM3.90FOR PRO VERSION)

iOS (FREE FOR 30-DAY TRIAL, FROM RM12.77 TO RM21.32)

SECURIT Y MASTER - ANTIVIRUS, VPN, APPLOCK, BOOSTER

AVAST SECURIT Y

BEST PHONE SECURIT Y

1PASSWORD

Security has become such an important aspect when it comes to owning a mobile device. Regardless of your preference, be it Android or iPhone, users have become rapidly informed in all matters involving security. Android might be an open source system, but third-party developers are coming out with apps that can take on Apple’s security system at any time of the day. iPhone users, on the other hand, can rest assured of Apple’s heavily secured

and encrypted database. But the onus is still in the hands of the users to ensure their data and privacy are safely secured.

Several of the basic functions of a good phone security app these days are listed as having an antivirus, device and data theft prevention, intelligent diagnosis (booster and cleaner), and VPN connection, to name a few. But which one is the best app for you? Check out these reviews

and decide for yourself.

13Q U A R T E R T H R E E 2 0 1 7

D I G I TA L L I F E

C Y B E R S E C U R I T Y A W A R E N E S S M O N T H – S T A R T P R A C T I C I N G O N L I N E S A F E T Y T I P S

WHAT IS IT ABOUT?

The Cyber Security Awareness Month was initiated in the U.S in 2004. It was known as the National Cyber Security Awareness Month (NCSAM) and celebrated every October. This 2017, the NCSAM will enter its 14th year in the U.S.

For this year, NCSAM will be celebrated with these weekly themes:

Since a few years ago, the Cyber Security Awareness month received global recognition, and countries like Canada, Norway and other European countries started to observe the month as well. Basically, Cyber Security Awareness Month is held to inform and raise awareness on the importance of cyber security.

Although cybercrime is not common in Malaysia as it is in other countries, it’s worth to know at the very least the simple steps towards a safer use of the internet. The global time-space barriers are blurring and soon Malaysians will also be experiencing the explosion of digital interconnectivity. So it is crucial that each of us play a role in making the internet a safer place.

Week Date Theme

1 October 2-6, 2017 Simple Steps to Online Safety

2 October 9-13, 2017

Cybersecurity in the Workplace is Everyone’s Business

3 October 16-20, 2017

Today’s Predictions for Tomorrow’s Internet

4 October 23-27, 2017

The Internet Wants YOU: Consider a Career in Cybersecurity

5 October 30-31, 2017

Protecting Critical Infrastructure from Cyber Threats

S A F E T Y T I P S F O R Y O U R C O M P U T E R

K E E P E V E R Y T H I N G U P - T O - D A T E Make sure that your operating system is updated. Updates are necessary to address program incompatibilities, any errors as well as security vulnerabilities. Timely or automatic updates can help prevent any unauthorized access or information theft.

U S E A N T I - V I R U S S O F T W A R E By using anti-virus software, you can prevent viruses from infecting your laptop or PC. Just remember to update regularly so that you’ll receive optimum protection.

T U R N O N Y O U R F I R E W A L LThe firewall is the first line of defence online. It acts as a barrier between a trusted and an untrusted network by blocking connections from any unknown or dangerous sites and prevents viruses. Firewall also protects you from any unauthorized attempts to access your computer.

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S A F E T Y T I P S F O R Y O U R M O B I L E D E V I C E S

K E E P Y O U R M O B I L E D E V I C E S A N D A P P S U P - T O - D A T EMobile devices are just as vulnerable as laptops and PCs. The best thing you can do to ensure the system is protected is by updating the mobile software and apps on a timely manner.

B E W A R Y O F T H E R E A L C O S T O F F R E E W I - F I Public Wi-Fi and hotspots are not secure and can potentially expose all your online activities. Avoid logging in to or giving your confidential accounts such as your emails and ecommerce. To be safe, use your own data or trusted networks only.

R E S T R I C T A C C E S S G I V E N T O A P P SSome apps require you to give information about your contact lists, location and gallery pictures. Think before giving access to your confidential information and make sure that the apps are trusted.

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H A N D S O N

V O I C E M A I L

Have you or your caller been charged with voicemail service? According to complaints received by CFM, some consumers did not even know that the voicemail service for their number is activated or bundled together with their telco packages. Other consumers have requested their service providers to deactivate the service, but to no avail. As a result, callers to their number will be charged, causing unexpected expenses. There are also cases where consumers have been charged for voicemail roaming services fee when they go overseas. So far, CFM has received 30 complaints regarding voicemail services since 2012 until 2017. Although the numbers are relatively small, consumers should be aware of their rights. In light of such cases, it’s important to gain the right and accurate information to avoid money unnecessary spending.

You can also unsubscribe the voicemail service by following this method:

HOW TO UNSUBSCRIBE TO VOICEMAIL SERVICES

Service Provider Voicemail Info for Consumers

Celcom (Prepaid & Postpaid)

1111Yeshttps://www.celcom.com.my/personal/support/faq/voicemail?pid=1360826581220

Maxis (Prepaid & Postpaid)

Contact CS & OCS No

Digi (Prepaid & Postpaid)

Contact CS MyDigi USSD: *128#

Yeshttps://community.digi.com.my/t5/Postpaid/Disable-Voice-Mail/td-p/6814

U Mobile (Prepaid & Postpaid)

Contact CSYeshttps://www.u.com.my/support/selfhelp/faqs/73/1651?page=1

Webe No Voicemail Service No

RedOne Contact CS No

Altel Contact CS No

XOX Contact CS No

TuneTalk Contact CSUSSD: *111#

Yeshttp://www.tunetalk.com/my/en/help-center/shortcodes

**The method to unsubscribe from Voicemail Services is current at time of print

*CS - Customer Service

OCS - Online Customer Service

W H A T I S V O I C E M A I L S E R V I C E ?

Voicemail is an additional service which is chargeable when delivering recorded voice messages. It is a value added service to Telco prepaid and postpaid users. Some functions of the Voicemail service are:• Missed Call Notification• Voicemail Outcall and Return Call via Voicemail• Personalized Greeting• Voice Recorder

H O W I S V O I C E M A I L A C T I VA T E D ?

Voicemail services are available to all postpaid and prepaid users and the retrieval charge may vary from one service provider to another. It is usually activated by default upon subscribing. You can deactivate/activate the voicemail service using the phone’s self-help system or call the service provider’s customer service to seek assistance.

T I P S F O R C O N S U M E R S

To get the best out of the money you spend, here are some tips pertaining to voicemail service:

1 Check if your telco plan is bundled up with the voicemail service.

2 Ask your service provider on the charges incurred from the voicemail services, as well as the voicemail roaming services fee.

3 If you plan to go overseas, request for deactivation of voicemail service at least 14 days before you depart.

4 Do a testing on your phone to ensure that the voicemail has been deactivated.

VOICEMAIL

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T U T O R I A L

S I M P L E S T E P S ,S T U N N I N G S N A P S

Now if you’re into travel photos but not that dedicated to travel with a DSLR, then fret not.With your decent smartphone and a little practice, your photos can still shine its way on that Instagram feed.

G O H O R I Z O N T A L , A L W AY S

By capturing photos horizontally, it gives extra room for you to play with framing. It gives a wider view than the vertical orientation and compliments the image of wide landscapes, like the vast plain of green grass or a wide river. This doesn’t mean that vertical orientation isn’t good though, but it limits the frame. Use a tall photographic orientation when you want to amplify a subject’s height, or up and down movements.

U S E B U R S T M O D E T O C A P T U R E T H E P E R F E C T M O M E N T

We can’t predict opportunistic events and that’s when the burst mode comes in handy. Picturesque scenes of birds flying outside the window, fireworks or water splashes call for the just-in-time shot. By using burst mode you’ll be able to capture multiple photos in seconds, and then choose the image you like the most from the stacks of photos before discarding the rest. It’s also useful when you want to capture the effects of windy conditions on a subject – grass, clothing or hair. This way, everything seems natural and candidly.

Not only you get the chance to experience nature’s beauty without so many people around, but the soft light during sunrise can enhance your photos. You won’t also be dealing with direct rays from the sun so harsh shadows on objects can be avoided. In addition, taking photos during sunrise can set your photos different from the common ones since the lighting is so on point.

G E T U P W I T H T H E S U N …

D O N ’ T U S E F A K E B L U R

A feature that a smartphone camera lacks compared to a DSLR is the depth of field, making photos with lovely blur hard to achieve. Faking a blur by using apps will only make things worse. To create emphasis on a subject, use a good composition.

T H E R U L E O F T H I R D S

This is the golden rule for a good composition. And almost all smartphones have this particular function on its camera (gridlines). It divides the picture up to 9 equal squares and you can place the main subject on the interception of lines. This is one effective way to create emphasis on a certain object.

… A N D D O N ’ T S T O P W H E N T H E S U N G O E S D O W N

Sunrise and sunset can really help make pictures look spectacular with the heavenly lighting. One of the ways to harness the mood in sunset is to use any object or person as silhouettes. Not only silhouettes make very interesting elements, they also give a sense of story and depth.

Horizontal photo gives a wider view. Vertical orientation is good to amplify height.

Here’s what it looks like if taken vertically.

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