freedom of information request monitoring date date of ... · dealt with under the terms of the...

Northern Ireland Ambulance Service Health and Social Care Trust, Ambulance Headquarters, Site 30 Knockbracken Healthcare Park, Saintfield

Road, Belfast BT8 8SG Tel: 02890 400999 Fax: 02890 400900 Textphone: 02890 400871

22 September 2015

FREEDOM OF INFORMATION REQUEST Request No: AD-IG-01(2)-2015-91-15

Key Word: Interview Questions

Subject: Clinical Support Officer Request: Date Received: 07/09/2015 Monitoring Date: 08/09/2015 Date of Response: 22/09/2015

Thank you for your request for information received 7 September 2015 and which was dealt with under the terms of the Freedom of Information Act 2000. We would also inform you that Northern Ireland Ambulance Service (NIAS) Health and Social Care Trust has now completed its search for the information you requested and which is detailed below.

Question 1 A copy of all Clinical Support Officer interview questions within the last 8 years Answer 1 Please find attached copy of Clinical Support Officer questions for interviews held within the last 8 years. These occurred in 2009/2010/2011 x 2/2012

I hope the above fully assists you. If you are dissatisfied in any way with the handling of your request, you have the right to request a review. You should do this as soon as possible, or in any case within two months of the date of issue of this letter.

Please note that, under the Re-use of Public Sector Information Regulations, if you wish to publish or otherwise use this information besides for your own means, you will need to seek our permission to do so.

In the event that you require a review to be undertaken, you can do so by writing to the Finance and ICT Director, Northern Ireland Ambulance Service (NIAS) HSC Trust, Site 30, Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8SG.

If following an internal review, carried out by an independent decision maker, you remain dissatisfied in any way with the handling of the request, you may make a complaint under Section 50 of the Freedom of Information Act, to the Information Commissioner’s Office and ask that they investigate whether the Trust has complied with the terms of the Freedom of Information Act.

You can write to the Information Commissioner at: Website: [email protected] Post: Information Commissioner’s Office, Wycliffe House, Water Lane,

Wilmslow, CHESHIRE SK9 5AF Telephone: 028 9027 8757 or 0303 123 1114 (Belfast based Office)

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In most circumstances the Information Commissioner will not investigate a complaint unless an internal review procedure has been carried out. However the Commissioner has the option to investigate the matter at his discretion. Please be advised that NIAS replies under Freedom of Information may be released into the public domain via our website @ http://www.niamb.co.uk. Personal details in respect of your request will have, where applicable, been removed to protect confidentiality. Yours sincerely Alison Vitty ______________________ Alison Vitty (Miss) CORPORATE MANAGER Att

NORTHERN IRELAND AMBULANCE SERVICE

QUESTION AND ANSWER FORM

TITLE OF POST: CLINICAL SUPPORT OFFICER (BAND 6)

POST REF NO: 55909003

DATE OF INTERVIEW: __________________________________

NAME OF APPLICANT: __________________________________

APPLICANT NO: __________________________________

Scoring System: 18-20 Excellent

13-17 Good

9-12 Average

6-8 Below Average

0-5 Poor

Total Marks Available

120 Acceptable Mark (60%)

72 Final Mark Awarded

*Candidate is: Acceptable / Not Acceptable INTERVIEWER_______________________________ DATE:______________________________________ *Delete as appropriate



INTERVIEW ASSESSMENT FORM - SUMMARY SHEET

Factors Marks

Available Marks

Awarded Overall Comments

Leadership 20

Holding to account 20

Governance 20

Strategic Insight 20

Resilience 20

2:1 Interview 20

Totals:

CPD Portfolio 0 0



QUESTION 1 What Leadership Skills are required to make you an effective Clinical Support Officer? Can you provide an example of a situation which demonstrates how you are an effective leader?

ACTUAL ANSWER

MARKS AWARDED



QUESTION 2 As a Clinical Support Officer, what would you do if you identified poor performance from students or staff and what actions would you take to tackle the deficits in performance? Can you provide an example in your current role as a registered Paramedic where you have demonstrated this?

ACTUAL ANSWER

MARKS AWARDED



QUESTION 3 The changing skill mix and role development across the service will result in pushing out the boundaries of professional practice. What challenges will this bring for the Clinical Support Officer in ensuring that professional practice results in safe and effective care?

ACTUAL ANSWER

MARKS AWARDED



QUESTION 4

How do you think the post that you are applying for will impact on the long term success of the Northern Ireland Ambulance Service in delivering clinical care? ACTUAL ANSWER

MARKS AWARDED



QUESTION 5 Every once in a while we find a situation where it is important for us to persist and overcome considerable resistance to make things happen. Can you tell the panel about a time when this happened to you and how you were able to overcome this resistance, or describe how you would manage such a situation as a Clinical Support Officer?

ACTUAL ANSWER

MARKS AWARDED



NAME OF POST: Clinical Support Officer(Band 6) POST REF NO: 55910002 DATE OF INTERVIEW:

NAME OF APPLICANT:

APPLICANT NO: TOTAL POSSIBLE MARKS: PASS MARK: MARKS AWARDED: CANDIDATE IS* ACCEPTABLE NOT ACCEPTABLE (*DELETE AS APPROPRIATE) INTERVIEWER _______________________________________ DATE ________________________________________



QUESTION 1 Part of the Role of the Clinical Support Officer is to provide Clinical Supervision to staff. Can you tell the panel what your understanding of clinical supervision is and what impact this can have on the delivery of patient care? ACTUAL ANSWER

MARKS AWARDED



QUESTION 2

The introduction of new guidelines, procedures and regulations can sometimes be met with opposition and resistance. How as a clinical support officer would you address these challenges?

ACTUAL ANSWER

MARKS AWARDED



QUESTION 3

As a clinical support officer you will be required to audit staff and observe performance. How would you manage any shortfalls in practice or competency? Can you provide an example in your current role as a registered paramedic where you may have demonstrated this?

ACTUAL ANSWER

MARKS AWARDED



QUESTION 4 The role of CSO is a relatively new one to NIAS. How would you establish your credibility within this role? ACTUAL ANSWER

MARKS AWARDED



QUESTION 5

This post requires someone with the ability to implement strategic change, and to effectively lead and support staff. How would you ensure you are effectively leading staff towards providing a high quality service?

ACTUAL ANSWER

MARKS AWARDED

CANDIDATE ANSWER ASSESSMENT BOOKLET

CANDIDATE NAME:____________________________

CANDIDATE REF NO:___________________________

DATE OF INTERVIEW:___________________________

PANEL MEMBER: _______________________________

Total

Marks

Available

Acceptable

Mark

(60%)

Final

Mark

Awarded

Scoring System: Overall Opinion: Acceptable

(*Delete as appropriate) Not Acceptable

Signed:______________________

Date:_____________________

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Clinical Support Officer (Band 6) (Temp 12-18 Months)

Job Ref: 55911004

Interview Dates: 19th, 21st, 26th September 2011

INTERVIEW ASSESSMENT FORM -SUMMARY SHEET

Total Marks

Available

Acceptable

Mark

(60%)

Final Mark

Awarded

Factors Marks

Available

Marks

Awarded

Overall Comments

PRESENTATION Communications, presentational and interpersonal skills Organisational skill

QUESTION 1 Awareness of developments

QUESTION 2 Experience relating to JD / PS

QUESTION 3 Communication & interpersonal skills

QUESTION 4 Managing staff

QUESTION 5 Organisational and planning skills knowledge of training cycle

*Weighted x 2

Presentation

Factor Being Assessed

Communications, presentational and interpersonal skills Organisational skill

Prepare a 10 minute presentation on “Management of Acute Stroke”

Marks Available

Marks Awarded

Question 1


Awareness of developments

Can you tell the Panel what you understand to be the key current and future challenges for NIAS in relation to Training?

Marks Available

Marks Awarded

Question 2


Experience relating to JD / PS

As a clinical support Officer, what experience/attributes would you bring to this role and, if successful, how would you go about establishing yourself in the role?

Marks Available

Marks Awarded

Question 3


Communication & interpersonal skills

What meaning does clinical supervision have for you in your professional practice? What benefits do you feel clinical supervision has to individuals and to the organization?

Marks Available

Marks Awarded

Question 4


Managing staff

Can you give us an example of a conflict you successfully managed?

Marks Available

Marks Awarded

Question 5


Organisational and planning skills knowledge of training cycle

Part of the CSO role will be to assist the Training Officer in design and delivery of training sessions? Can you tell us how you would go about designing and delivering a training session

Marks Available

Marks Awarded


CANDIDATE NAME:____________________________

CANDIDATE REF NO:___________________________


PANEL MEMBER: _______________________________

Total

Marks

Available

Acceptable

Mark

(60%)

Final

Mark

Awarded



Signed:______________________

Date:_____________________

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Clinical Support Officer (Band 6)

Job Ref: 55911001

Interview Dates: 20, 22 & 23 June 2011


Total Marks

Available

Acceptable

Mark

(60%)

Final Mark

Awarded

Factors Marks

Available

Marks

Awarded

Overall Comments

PRESENTATION Communications, presentational and interpersonal skills Organisational skills Good planning and preparation skills

QUESTION 1 Planning and Organisational Skills

QUESTION 2 To ensure that statutory regulations and Trust policies and procedures are implemented and adhered to at all times.

QUESTION 3 Work to the mission and values of the Trust and display high standards of integrity and professionalism towards patients, clients and colleagues.

QUESTION 4 Staff Management/support

QUESTION 5 Staff Management/support

*Weighted x 2

Presentation


Communications, presentational and interpersonal skills Organisational skills Good planning and preparation skills

Prepare a 10-minute Powerpoint presentation on “An area of thrombolysis as administered by NIAS paramedics”

Marks Available

Marks Awarded

Question 1


Planning and Organisational Skills

The importance of first-rate planning and organisational skills cannot be underestimated in this role. Can you advise the Panel how you would use these skills to ensure the delivery of high quality support, education, training and development within NIAS?

Marks Available

Marks Awarded

Question 2


To ensure that statutory regulations and Trust policies and procedures are implemented and adhered to at all times.

Can you describe to the panel the roles and responsibilities of the Clinical Support Officer in relation to risk management?

Marks Available

Marks Awarded

Question 3


Work to the mission and values of the Trust and display high standards of integrity and professionalism towards patients, clients and colleagues.

How have you personally contributed to the promotion of the Trust’s corporate identity, values and objectives?

Marks Available

Marks Awarded

Question 4


Staff Management/support

As a Clinical Support Officer you will have responsibility for ensuring staff are delivering a high standard of clinical care. What measures would you put in place to ensure that all staff are receiving support in their role?

Marks Available

Marks Awarded

Question 5



Can you advise the panel how you would deal with a problem relating to a member of staff who you are observing e.g. clinical issue, attitudinal etc., and what actions you would take to address the problem and reach a successful conclusion?

A brief summary of the background

What you did

What you learned from your experience

What you would do differently

Marks Available

Marks Awarded


CANDIDATE NAME:____________________________

CANDIDATE REF NO:___________________________


PANEL MEMBER: _______________________________

Total

Marks

Available

Acceptable

Mark

(60%)

Final

Mark

Awarded



Signed:______________________

Date:_____________________

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Clinical Support Officer (Band 6)

Job Ref: 55912004

Interview Dates: 12/09/12 – 28/09/12


Total Marks

Available

Acceptable

Mark

(60%)

Final Mark

Awarded

Factors Marks

Available

Marks

Awarded

Overall Comments

PRESENTATION

Communications,

interpersonal skills,

organisational skills, planning

and preparation

QUESTION 1

Experience relating to Job

Description

QUESTION 2

Resilience

QUESTION 3

Staff management / Support

QUESTION 4

Professional Standards

QUESTION 5

Staff Management / Support

QUESTION 6

Planning and organisational

skills

*Weighted x 2

Presentation


Communications, interpersonal skills, Organisational skills, planning and preparation

Prepare a 10 minute presentation on “ The new adult cardiac arrest guidelines (ERC, 2010): implications for paramedic practice

Marks Available

Marks Awarded

Question 1


Experience relating to Job Description

As a Clinical Support Officer what experience / attributes would you bring to this role and, if successful, how would you go about establishing yourself in the role?

Marks Available

Marks Awarded

Question 2


Resilience

Occasionally we find ourselves in a situation where it is important for us to persist and overcome considerable resistance to make things happen. Please tell the panel about a time when this happened to you and how you were able to overcome this resistance.

Marks Available

Marks Awarded

Question 3



As a Clinical Support Officer you will have responsibility for ensuring staff are delivering a high standard of clinical care. Can you advise the panel how you would deal with a problem relating to a member of staff who you are observing clinically and what actions you would take to address and reach a successful conclusion?

Marks Available

Marks Awarded

Question 4


Professional Standards

As a paramedic the Health Professions Council requires you to maintain your fitness to practice, in the event that your fitness to practice becomes impaired either in the long or short term what steps would you take to deal with this. Also, as Clinical Support Officer how could you assist a member of staff to ensure their fitness to practice?

Marks Available

Marks Awarded

Question 5


Staff management and Support

A key role of the Clinical Support Officer will be to support Paramedic in Training students during their practice placement which will incorporate the assessment of the theory into the practical environment. Could you tell the panel what would be the potential problems that could cause a student to fail and how would you deal with this situation as a Clinical Support Officer.

Marks Available

Marks Awarded

Question 6


Planning and Organisational Skills

The importance of first rate planning and organisational skills cannot be underestimated in this role. Can you advise the panel how you would use these skills to ensure the delivery of high quality support, education, training and development within NAIS?

Marks Available

Marks Awarded

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