How to Simplify Your LTL

Shipping with GSO Freight

GSO Webinar

Agenda

• Introduction to GSO

• Why GSO is offering Freight Service

• Real-World Customer Story

• How GSO Can Simplify Your LTL Shipping

• Q&A

Company Overview

• Privately held California Corporation

based in Pleasanton, CA • Began service in May 1995 • Full service competitor to UPS and

FedEx, providing Parcel and LTL freight delivery

• 36 operating facilities throughout California, Arizona, Nevada, and New Mexico

• GSO began by competing with FedEx & UPS Air services

• Later pickups, earlier deliveries and cost savings

The Growth of GSO Service Offerings

GSO Priority Since 1995

GSO Ground Since 2010

And Introducing GSO Freight

• Infrastructure and systems investment to support GSO Ground service

• Competitive rates with a vast next-day delivery footprint

• Next day delivery of palletized freight with small-parcel shipping and

tracking technology

Customer Challenges When

Shipping LTL Freight

Inconsistent transit times

Lack of visibility to interlining

Narrow “lanes”

GSO Service Areas and

Operating Facilities

Why GSO Freight as a Service Offering?

• The increasing demands placed on our customers to get products into their

customers’ hands quickly is greater than it has ever been

• GSO’s infrastructure gives shippers access to an overnight delivery network

that is not possible for traditional LTL carriers or the national carriers

• GSO controls all shipments from pickup to the point of delivery

• GSO’s technology and customer service capabilities provide shippers with

unparalleled visibility and responsiveness

Simply Put – No Other Carrier Can Do What

We Do for Your Freight Shipments

Customer Case Study

How One Customer Reduced Transit

Times and Costs, while Improving

Customer Service with GSO Freight

Customer Case Study

Company Profile

• Based in Southern California

• Ships both parcels and pallets with GSO

• Ships fragile products including glassware, electronics and machinery

• Service footprint includes all of California; Las Vegas, Arizona, New Mexico

• Handles own deliveries in Southern California using their own trucks

• Many of their delivery destinations require break down at the point of delivery

Customer Case Study

Challenges Prior to Using GSO

• Rise in lost packages and high rates of product damage due to pallets being broken down prior to the point of delivery

• Poor customer service with slow response times in resolving issues

• Increased packaging costs due to the required use of extra cushioning and materials

Customer Case Study

Solution - GSO stood out as a strong choice as compared to other Regional, National, and LTL carriers for these reasons:

• Guaranteed next day delivery which is crucial for the company to maintain its competitive advantage of getting product to its customer base in a timely manner

• Flexibility of later pickup times and multiple pickups per day which align well with the unpredictable order issues that often occur in this business

• Responsive customer service with a proactive approach to tracking shipments and quick response times to critical issues

• Software integration with their WMS/Ordering systems for easier label generation

Customer Case Study

Results - Next day shipments, improved processes and

maintained high standards of customer service.

• Substantial decrease in lost packages and significantly lower rates of product damage

• Lowered the number of carriers that they needed to manage

• Improved their next-day delivery performance from 70% to greater than 99%

• Significant savings on packaging costs

“GSO has allowed us to continue with next day

delivery in the entire State of California, where

other carriers do not offer next day air and next

day ground to San Francisco for instance. And

because a significant portion of our business is in

Northern California, getting product next day was

very important and we needed to do it without

having to move to an expensive national carrier.”

- Director of Operations

Customer Case Study

• Next day delivery throughout California,

Arizona, Nevada, and New Mexico

• Simple per-pallet pricing structure

• Flexible, late pickup options

• Fast and easy shipment labeling

• Improved shipment tracking and

communications

Keeping it Simple with GSO Freight

Keeping it Simple with GSO Freight

• Scheduled daily pickups with a 30 minute pickup window.

• On-call pickups can easily be scheduled online or via customer

service with a 3 hour pickup window

• Dock or forklift loading expected at pickup points

• Off-site pickup locations can be accommodated

Pickup Services

Keeping it Simple with GSO Freight

• Next day delivery by 5pm

• Dock or forklift receiving preferred

• Shipment break-down services

• Lift-gate services may be available

• Add special receiving hours or driver instruction to the Special

Instructions section

Delivery Services

Keeping it Simple with GSO Freight

Customer Portal

• Print shipping labels

• Schedule driver pickups

• Track packages in real-

time

• Create and share an

address book

• Send/receive shipment

email confirmations

• View detailed reports

• Receive invoices

Keeping it Simple with GSO Freight

• One GSO barcode label per

pallet

• If Bill of Lading or other

documentation is required at the

point of delivery, adhere to the

shipment next to GSO label

• Add any special delivery

requirements to Special

Instructions section

Shipment Preparation and Labeling

Recap: How GSO Simplifies

Your LTL Shipping

• Reduced Transit Times

• Simple Pricing

• Flexible Pickup Options

• Easy to Use Customer Portal

• Proactive Customer Service

How to Get Started

To open a new Freight account or to get more details:

Call Us:

888-Ship-GSO (888-744-7476)

Visit Website: www.gso.com

(Open an account online and your new

account representative will contact you to

get your registered)

To learn more about GSO Freight, visit:

www.gso.com/services/servicetypes/freight

If you already have a

GSO parcel account,

you will need to open

a separate Freight

account to ship

pallets