Frequently Asked Questions

• I Can't Connect to the Internet Through the ATA, on page 1• I Upgraded my Firmware and the ATA doesn't Work Properly, on page 2• I Can't use the DSL Service to Connect Manually to the Internet, on page 2• There is no Dial Tone, and the Phone 1 or 2 LED is not Solid Green, on page 2• When I place an Internet Phone Call, the Audio Breaks Up, on page 2• When I Open a Web Browser, I am Prompted for a Username and Password. How can I Bypass thisPrompt?, on page 3

• The DSL Telephone Line Does Not Fit in the ATA WAN (Internet) Port., on page 3• My Modem Doesn't Have an Ethernet Port, on page 3• The ATA Doesn't Have a Coaxial port for the Cable Connection, on page 3

I Can't Connect to the Internet Through the ATAProcedure

Step 1 Make sure that the ATA is powered on. The Power/Sys LED should be solid green and not flashing.

If the Power LED is flashing, then power off all of your network devices, including the modem, the ATA,and the connected devices. Wait for 30 seconds. Then power on each device in the following order:

a. Cable or DSL modem

b. ATA

c. Connected Devices

Step 2 Check the cable connections. Ensure that the cable in the INTERNET (WAN) port is securely connected tothe device that provides your Internet access, such as your modem or ADSL line. On the Cisco ATA 192,check the cable connection for the ETHERNET (LAN) port.

Step 3 Check the settings on the Network Setup > Internet Settings page. Verify that you entered the settingsspecified by your Internet Service provider.

Frequently Asked Questions1

I Upgraded my Firmware and the ATA doesn't Work ProperlyIf the ATA is not working properly after an upgrade, you may need to perform a factory reset. Use theAdministration > Factory Defaults page to reset the ATA to the default configuration. Alternatively, pressand hold the RESET button for 10 seconds. All user-changeable non-default settings will be lost. This mayinclude network and service provider data.

I Can't use the DSL Service to Connect Manually to the InternetAfter you have installed the ATA, it will automatically connect to your service provider’s network, so youno longer need to connect manually.

There is no Dial Tone, and the Phone 1 or 2 LED is not SolidGreen

Procedure

Step 1 Make sure the telephone is connected to the appropriate port, PHONE 1 or 2.Step 2 Disconnect the RJ-11 telephone cable from the PHONE port, and then reconnect it.Step 3 Make sure your telephone is set to its tone setting (not pulse).Step 4 Make sure your network has an active Internet connection.

Try to access the Internet, and check to see if the ATA WAN LED is flashing green. If you do not have aconnection, then power off all of your network devices, including the modem, the ATA, and the computers.Wait 30 seconds. Then power on each device in the following order:

a. Cable or DSL modem

b. ATA

c. Computers and other devices

Step 5 Verify the settings on the Quick Setup page. Verify that you entered the account information and settingsrequired by your service provider. On the Voice > Info page, Line 1 or Line 2 Status section, verify that theRegistration State is registered. If the line is not registered, check with your ITSP to determine if additionalsettings are required.

When I place an Internet Phone Call, the Audio Breaks UpConsider the following possible causes and solutions:

Frequently Asked Questions2

Frequently Asked QuestionsI Upgraded my Firmware and the ATA doesn't Work Properly

• Network activity—There may be heavy network activity, particularly if you are running a server or usinga file sharing program. Try to limit network or Internet activity during Internet phone calls. For example,if you are running a file sharing program, files may be uploaded in the background even though you arenot downloading any files, so make sure you exit the program before making Internet phone calls.

• Bandwidth—There may insufficient bandwidth available for your Internet phone call. You may want totest your bandwidth by using one of the bandwidth tests available online. If necessary, access your Internetphone service account and reduce the bandwidth requirements for your service. For more information,refer to the website of your ITSP.

When I Open a Web Browser, I am Prompted for a Usernameand Password. How can I Bypass this Prompt?

Launch the web browser and perform the following steps (these steps are specific to Internet Explorer but aresimilar for other browsers).

Procedure

Step 1 Select Tools > Internet Options.Step 2 Click the Connections tab.Step 3 Select Never dial a connection.Step 4 Click OK.

The DSL Telephone Line Does Not Fit in the ATA WAN (Internet)Port.

The ATA does not replace your modem. You need your DSL modem in order to use the ATA. Connect yourtelephone line to the DSL modem.

My Modem Doesn't Have an Ethernet PortIf your modem does not have an Ethernet port, then it is a modem for traditional dial-up service. To use theATA, you need a cable/DSL modem and a high-speed Internet connection.

The ATA Doesn't Have a Coaxial port for the Cable ConnectionThe ATA does not replace your modem. You need your cable modem in order to use the ATA. Connect yourcable connection to the cable modem.

Frequently Asked Questions3

Frequently Asked QuestionsWhen I Open a Web Browser, I am Prompted for a Username and Password. How can I Bypass this Prompt?

Frequently Asked Questions4

Frequently Asked QuestionsThe ATA Doesn't Have a Coaxial port for the Cable Connection