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Fresh Eyes A collaboration between Central West Tourism, CENTROC & CSU Students for Tourism Andrew Mashman Faculty of Business [email protected] @amashman

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Page 1: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Fresh EyesA collaboration

between Central West Tourism,

CENTROC & CSU Students for Tourism

Andrew MashmanFaculty of [email protected]

@amashman

Page 2: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Night Sky Tourism ?

• In 2014, final year marketing students went to work for CENTROC and Central West Tourism

• The project/brief was to investigate night sky tourism and the potential to leverage existing properties including the “Unearth” campaign.

• Findings ? Clever collaborations, opportunities in search, social media and technology.

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 3: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Night Sky Tourism - The Process

• Get a brief, launch it to the students

• Jenny Bennett (CENTROC) and Lucy White (CW Tourism) meet with students and speak to the brief

• Students in teams, address the brief using a structure which reflects the learning objectives of the subject and assessment requirements

• Students in teams present their findings and recommendations to the client (BRC Chambers in 2014)

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

@amashman

Page 4: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Figure 2.1 Strategic fit

Page 5: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Unearth the Night Sky

• Central NSW has an enormous number of natural tourism assets which Other assets which, following development, could be strong supporting magnets for the top ten assets as listed in the Destination Management Plan (DMP).

• The night sky is one such asset – a magnificent natural wonder not available to city residents, and one which offers opportunities for activity providers and for aboriginal interpretation.

• At 30 degrees latitude, Central NSW provides one of the best views into the heart of the Milky Way.

• ¾ of the 2,000 Pulsars (neutron stars) in our nightsky were discovered in Central NSW.

• The Dish is recognised by the Wiradjuri people as the ‘Big Ear’

• Aboriginal Dreaming and the night sky.

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

@amashman

Page 6: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project
Page 7: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

The Great Southern Ocean Star Party

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

@amashman

Page 8: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

• https://www.youtube.com/watch?v=ZUVwCBQbv38

Global Business - Portugal

Page 9: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Google - then and now

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 10: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Youtube.com The worlds 2nd

most used search engine

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 11: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Trip

advi

sor.

com

.au

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 12: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Travellers use www.tripadvisor.com.au

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 13: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 14: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Pinterest.com users (Pew Research(US))

Travel decision makers ?

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 15: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Links and resources

• 23 events for 2015

• Leverage ambient commentary and social media

• Have participation using technology and Social Media

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 16: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

What the students thought !

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 17: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 18: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 19: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 20: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 21: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 22: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 23: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 24: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Under The Night Sky’s Strategic Marketing Plan

2014

Page 25: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

RESEARCH

Internal SWOT analysis

External PESTLE analysis

MarketsTargeted

Audiences

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

@amashman

Page 26: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

STRATEGY

Niche Market

Low Cost

International Targeting

Promote Central West’s Assets

Low cost because as our findings mentioned our audiences like

value for money. This only includes the activity or service as consumers don’t consider travel

and accommodation

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

A niche market because it allows us to be able to target specifically

and more effectively

Page 27: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

We present to you . . .

“The real-world treasure hunt that's happening right now, all around you. There are 2,503,174 active geocaches and over 6 million geocachers

worldwide.” (https://www.geocaching.com/ )

Worldwide Phone or GPSTreasure Hunt

Cache Customised Tags Share experienceLG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 28: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 29: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

CSU a resource for the Region

• Intellectual resources & Physical resources

• Talented resources available to you through work placement (core in business degrees) and internship.

• Assessment integration opportunities

• Ideas, spaces, heads and hearts for ideas that you haven’t imagined before !

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman

Page 30: Fresh Eyes - Local Government NSW · Internal SWOT analysis External PESTLE analysis Markets Targeted Audiences LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project

Thank You !

LG NSW Tourism Conference, Bathurst, 2015 Fresh Eyes - Night Sky Project @amashman