freshdesk storyboard

STORYBOARD: V001

Client : Girish Mathrubootham ID: MPV-2012-01(001)

Prepared By: Saravanan & Pavithran

Copyright © 2012 mypromovideos

1. Project Description:

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6. Project Output:

Freshdesk is refreshing the way thousands of agents support their customers everyday, world wide.It helps businesses stay organized with customer requests and inquiries.It is simple to use, flexible platform to support customers.

The video will be animated in such a way that everthing will be clean and simple. Real world dynamics will be achived using Cinema 4D and animations will be done in after effects.

Character (Fig:1.0) will kept very simple and animated with puppet tool. Email Icons,Tornodo will be created in cinema 4d. Other assets will be abstract 2d objects which will be obtained from available assets and few created from scratch in after effects.

Color theme is derived from the freshdesk home page illustrations.

Sound effects should be scarce and used on key moments to pint point transitions and physical interactions. Use background sound and Voices to Illustrate different environments..

The final output will be rendered as a MP4 format at 29.97 frames on a 1280*720 canves using the h264 codec.


Script

As someone in-charge of the customer serviceYou have to keep track of all the emails...the endless calls...AND all the agents — who could be anywhere — from the hospital to SingaporeAnd now you have a new headache — THE SOCIAL MEDIANow even the tiniest complaint can turn into a tornado of angry customers.Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah!!More problems!Desperate, you search for software that can help you — but they’re all expensive and confusing Isn't there any end to your customer support blues?Luckily There is.And it's called FRESH DESK— the Next generation helpdeskCustomer queries fromphones,emails,websitesand even social networking sitesget automatically converted into tickets Instantly solve customer problems with a super simple and smart interface that your agents can reach from around the globeFreshdesk can automatically assign tickets to different support teams based on intelligent rulesWhat's more, use a single account to manage support for multiple brands and productsNow you can keep track of everything...except your agents.Thankfully, with Freshdesk around, that’s not really an issue....Time for you and your customers to be happy.Freshdesk — refreshing customer support.

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Page 1


1 1

Main character will come into the scene from

top, table will come from the bottom and

comupter from the right. And he starts working

on his computer.

As someone in-charge of the customer service Table, Monitor, Keyboard, Main charac-

ter

2 1

Emails(represented as envelopes) start raining

down on the main character.

You have to keep Table, Monitor, Keyboard, Main charac-

ter, mail papers

2 2

The envelopes completely engulf the main

character,computer and the table.

Track of all the emails... pile of mail paper

Client : Girish Mathrubootham | ID: MPV-2012-01(001)

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Page 2


3 1

A phone is heard ringing. The main character’s

hand reaches out from the pile of envelopes

and grabs a cell phone.

The endless calls... email papers, hand, cell phone

4 1

(continue from previous scene) 2 clouds appear

on the screen. 1 shows an agent lying in hospi-

tal bed and the other shows an agent standing

next to the Singapore merlion.

AND all the agents — who could be anywhere

— from the hospital to Singapore email papers, hand, cell phone, singa-

pore lion, 2 characters, hospital bed

5 1From the left side of the screen the ‘twitter bird’

flies into the scene and from the right side the

‘like’ icon from facebook flies. the ‘twitter bird’

pecks on the main character’s head while the

‘like’ icon punches him.

And now you have a new headache — THE

SOCIAL MEDIA email papers, character, twitter bird,

facebook like

Client : Client : Girish Mathrubootham | ID: MPV-2012-01(001)

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Page 3


6 1

The twitter bird from the previous scene flies out

and drags a note with the words ‘your service

stinks’ written on it.

Now even the tiniest complaint twitter bird, paper

6 2

This note is dropped into a pile of similar notes.

The bird flies out.

can turn into twitter bird, paper

6 3

All the notes from the previous scene gather

together into a tornado and swirl about.

A tornado of angry customers.

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah!!

More problems!

lots of email paper


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Page 4


7 1

The Main character types frantically on the key

board. Computer monitor shows an imaginary

website called ‘bindesk’ under which there is a dollar

sign with many ”X”s, that indicate bindesk is costly

Desperate, you search for software that can

help you main character, table, monitor and

keyboard

7 2

Frustrated, the main character pushes the

monitor aside.

— but they’re all expensive and confusing

main character, table, monitor and

keyboard

8 1

A rope in the form of a noose drops in from the

top of the screen, while the main character sits

at his desk looking disheartened.

Isn't there any end to your customer support

blues? main character, table, monitor and

keyboard


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Page 5


9 1

Freshdesk Logo Reveal. (the scene completely

changes and the scenery similar to what is seen

on the Freshdesk home page appears behind

the logo.

Luckily There is.

And it's called FRESH DESK

— the Next generation helpdesk

Freshdesk logo and freshdesk page

scenery.

10 1

The plane flies into the previous scene while

the logo disappears. The Plane brings in with it

various icons that stand for phone, email, web-

site, twitter and facebook. (similar to what is

scene in fresh desk home page).

Customer queries from

phones, emails,websites

and even social networking sites

freshdesk home page scenery, plane

and icons.

11 1

All the icons from the previous scene trans-

form into tickets

get automatically converted into tickets 5 tickets and freshdesk home page

scenery


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Assets: freshdesk home page scenery,

hanging tickets. and freshdesk interface

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with a super simple

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12 1

The tickets are dragged to the top of the screen

Instantly solve customer problems freshdesk home page scenery, fresh-

desk tickets.

12 2

As the tickets from the last scene get

dragged,camera pans upwards,a webpage

showing UI is built connected to the tickets

and smart interface ,

freshdesk interface

13 1

The UI, where the agent receives a ticket, is

shown using illustrations


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from around the globe

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Page 7


that your agents can reach

Freshdesk interface

14 1

The UI, where the agent replies to the ticket, is

shown using illustrations

Freshdesk can automatically assign tickets to

different support teams based on intelligent

rules

globe and freshdesk interface

15 1 Zoom out from the previous scene.

As the camera pans, we see that there is a

globe under the UI. The UI looks like a pop-up

from the globe. As the globe rotates, another UI

pops-out from another location

16 1 A box appears at the centre of the screen. (The box has the freshdesk logo and can be considered as a processor). Now, one-by-one, tickets bearing the words "sales", "customer support", "product " start coming in from the left side of the screen. They move through three different paths and enter the box. They come out of the right side of the box. As they come out we see three department-names appearing on the extreme right side of the screen. The tickets now trace a path to the departments that coresspond to their names. That is, the "sales" tickets goes into the box with the name "sales" on it, the "Customer support" ticket goes into the box with the title "customer support " on it and the "product " ticket goes into the box with the title "product " on it

freshdesk logo, tickets, intelligent box depart-

ment box.


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3 Brand box and logo

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What's more, use a single account

to manage support for multiple brands and

products

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Character, table, computer, cell phone, hospital character

with phone and singapore character with laptop

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Thankfully, with Freshdesk around, that’s not really an issue....

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This scene is a continuation of the previous scene.

Scene 16 will slide out and words from the three departments-

"customer support ","product" and "sales" - will be seen on the screen. A

box will be formed around the three and the box will bear the name

"brand 1". Two more identical boxes bearing the name "brand 2" and

"brand 3" will appear next to brand 1. All the three will then get enclosed

in a frame titled "freshdesk".

17 1

Voice Over:

Now you can keep track of everything...

except your agents.

18 1

Main character sits at his desk, working on his

computer. The "twitter bird" and facebook “like"

icon appear above his computer monitor

Character, table, computer, cell phone,

19 1 This is continued from previous

scene. As the voice over says "Thankfully..."

agents from scene 4 pop out. The agent in the

Singapore now works on his laptop, while the

agent in the hospital bed uses a cell phone


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20 1

The main character working at his desk, looking

happy. Customers appear in a bubble behind

him, looking happy

Time for you and your customers to be happy.

Character, table, computer, cell phone,

and silhouette characters with smile

21 1

Freshdesk logo reveal

Freshdesk — refreshing customer support.

Freshdesk logo

Client : Girish Mathrubootham | ID: MPV-2012-01(001))


Fig 1.0 Main Character

Client : Girish Mathrubootham | ID: MPV-2012-01(001))

freshdesk storyboard

Documents

project description

twitter bird flies

scene fromtop

twitter bird pecks

customer problems

main character types

previous scene gathertogether

email papers