How can local government deliver better services with fewer resources using data?

Ben Unsworth, Data Solutions Engineer @benunsworth

Socrata Overview Seattle-based software-as-a-service provider with a global presence

Founded in 2007

Global leader in open data and government performance management

150 customers

Focused exclusively on a cloud-based platform that democratises access to government data in order to:

Transform government Improve resident engagement Increase transparency Fuel innovation Make data-driven decisions Improve operational eciency Promote economic development

Local Government in the UK

400+ local authorities

113 billion on local services

County Councils, District Councils, Metropolitan Councils, Unitary Authorities, London Boroughs, Fire & rescue

Rising demand and austerity

An overview

Local Government in the UK

Elected Councillors and Employed Sta (Ocers)

Executive Governance arrangements

All Councillors sit on Full Council

Scrutiny function

Council governance

Recent history of performance management in local government

2000 Best Value: focus on process and performance

2002 Comprehensive Performance Assessment (CPA)

2008 National Indicator Set (NIS)

2009 Comprehensive Area Assessment (CAA)

May 2010 CAA ends and March 2011 NIS abolished

Where are we now? A transformation is taking place

Openness and Transparency are winning

Civic engagement is being redened by access to data

Service design & innovation are taking shape

Data-driven decision making & outcomes that focus on communities

Improves Transparency

Builds Public Trust

Strengthens Citizen Engagement

Reduces Operating Costs

Foundation for Data-Driven Decisions

Promotes Economic Development

Why Embrace Open Data as a Strategy?

Open Data Oers a Measurable Impact

Increase in the speed of delivering digital information

Improved quality- of-life services

Information products that contextualise the data experience

Increase in accessibility of organisations information

Improved data ow to stakeholders

Empower local civic ecosystem

Public recognition of eort to be open and transparent

Cross-department and organisation data sharing and collaboration

Leverage valuable data assets to support data-driven decisions

Improved Services

Rapid Innovation

Better Government

Data-driven Government in the USA

The Evolution of Data-Driven Government

CompStat NYC Police

CitiStat

Baltimore

StateStat Maryland

GovStat New York City Edmonton (Canada) Kansas City San Mateo Raleigh Baltimore Washington Maryland Hawaii

2013 2006 1999 1995 2014

1. Accurate and timely intelligence: Know what is happening 2. Eective tactics: Have a plan 3. Rapid deployment: Do it quickly 4. Relentless follow-up and assessment: If it works, do more. If not, do

something else.

NYCs CompStat Programme Four tenets of success

MARYLAND STATESTAT WAR ROOM | 14:00

Maryland StateStat: Results

#1 Public Schools for 5 Years in a Row

Violent crime levels driven down to 30-year lows

#1 State for Entrepreneurship and Innovation US Chamber

100% of all jobs lost in the recession recovered

1 of 8 states to maintain its AAA Bond Rating every year of the

recession

1. Curate data and inform people about the government conversation 2. Let developers access the data and allow the ecosystem to ourish 3. Nurture a collaborative environment where data analysts talk with the

government and developers, and everyone understands the big picture to take risks and set ambitious goals

Maryland lit the fuse for the Stat approach Three guidelines for open performance management

In order to drive eciency and make the right decisions for citizens, we needed to understand which services were the most valuable. The answers were in the data.

Beth Blauer, Beyond Transparency

What does this approach look like for a local authority in the UK?

West Sussex County Council Project goals

Support delivery of Future West Sussex Sharing information in a way that helps people

engage and understand

Accountable to residents Speed up reporting use data to drive decisions

Essential Elements of a Data-Driven Approach

Set Goals Openly and Transparently

Conduct Regular Data Collection and Analysis

Measure Progress Openly and Transparently

Intuitive, easy-to-use technology for setting goals and tracking results

Create a Resident Local Authority Feedback Loop

Make the data open

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