friendly technologies - tr-069, iot management, smart home service delivery

Company and Line of Products OverviewJanuary 2016 / Confidential

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The IoT & Device Management Company

Smart Home Open Platform

Internet of Things/M2M Management

Device Management for Fixed & Mobile

Friendly Technologies Mission

www.friendly-tech.com2

Friendly Technologies is a leading provider of carrier-class device management software for IoT/M2M, Smart Home and Triple Play services. Our best-of-breed approach enables service providers to avoid device dependency and manage multiple types of devices on a single platform. Friendly’s platform enables customers to automatically connect and provision new devices, monitor QoE, configure and update firmware remotely, and streamline their support services, while its server and cloud-based solutions offer analytical insights to service providers.

Partial List of Our Customers

wwww.friendly-tech.com3

Friendly Technologies at a Glance


Software solution developer, serving Carrier and xSP market since 1997

The most installed Unified Device Management solution in the world

Focused on Device Management since 2006

Strong global network of local channels, distributors and system integrators acting as local partners

Member of Broadband Forum and Open Mobile Alliance

Offices in Israel, USA, Colombia and Ukraine

Friendly Technologies at a Glance

Friendly Technologies is a winner ofFrost & Sullivan’s 2015 Best Practices Award

for the Best Customer Value in Unified Device & Smart Home Management

Friendly Technologies Line of Products


Device ManagementTR-069, OMA-DM & SNMP device management to streamline the support of Data, VoIP and IPTV services.

Smart Home ManagementOpen platform for full Smart Home management. The solution includes management server and white label Smart Home mobile app for increased ARPU.

Internet of ThingsFriendly's Internet of Things/M2M product line is a white-label device management platform for Utilities, Health Care, Industrial M2M, Transportation & Smart City verticals. Friendly offers both management server and embedded clients.

4G LTE & WiMAX Device Management

TR-069 and OMA-DM device management to accelerate the deployment and support of fixed and mobile devices for the LTE world.

QoE MonitoringAdvanced QoE monitoring and analysis of Data, VoIP & IPTV services from the subscriber’s end.

OMA-DM Mobile Device Management

OMA-DM based mobile device management targeted to xSPs and enterprise for managing and supporting mobile devices including BYOD. The solution includes also an OMA-DM client for the BYOD market.

Friendly Technologies Architecture


Friendly Smart HomeOpen Platform

System Architecture


Friendly Smart Home – Best-of-Breed Approach


Call Center Admin Console

Rules &Automation

Northbound Interface

Big Data Analytics

Video Management

User Management

Security Management

Power Management

Alarms & Notifications

Smart Home Portal

Vendor A Device Layer

TR-069Device Layer

Vendor CDevice Layer

Vendor B Device Layer

Mobile Application & Web UI


Mobile Application


Friendly Internet of ThingsLine of Products

Friendly Internet of Things Line of Products


Friendly's Internet of Things M2M/MDM product line, includes embedded and application-based clients and management server. The solution enables remote inventory management, firmware upgrade, remote setting configuration, QoE monitoring and alerts, support automation, service management and more.

Friendly’s IoT Solution is designed for:

Device manufacturers who want to offer embedded clients, for their devices based on industry standard protocols

IoT and Mobile service providers who are interested in remote management of devices, from sophisticated smartphones to basic metering devices

Solution Components:

• IoT/M2M Embedded Clients• IoT/M2M Management Server

IoT Device Management Server


IoT Management Server Main Features

Multi protocols management Engine - support of standard protocols such as: TR-69, OMA-DM, LWM2M, MQTT, and non propriety protocols upon request.

Remote Inventory management - manage multiple types of devices on one server and their location

Firmware upgrade - remote firmware upgrades. Group settings update - remote update campaign to targeted groups Remote diagnostics and repair - including a set of tools for the

remote technician Connectivity monitoring & statistics - including detailed reporting QoS monitoring and threshold alerts BI & big data analysis API to external vertical application - integrated with existing vertical

application or to enable self development

Friendly IoT/M2M Vertical Applications


Friendly Technologies has partnered with the leading technological companies to provide a wide range of solutions for connecting and managing of Internet of Things/ M2M devices.

Friendly IoT/M2M Vertical Applications

www.yourwebsitename.com19

Vehicle Tracking -Track & TraceReady Mix ConcretePeople SafetyHigh Value Consignment TrackingConnected Driver

Remote Patient MonitoringClean Room Monitoring

Remote SurveillanceAccess Control

Energy Management solutionSmart Metering Smart Grid

Farm To Fork - Condition Monitoring & tracking of perishable goodsBeer MonitoringSmart VendingShelf Monitor

Digital Farming

Smart BinSmart StreetlightsSmart ParkingEmergency Response Systems

Connected CarElectric Vehicle DiagnosticsRemote Asset ManagementRFID based Asset TrackingSmart Screw Tightening

Usage Based Insurance

Fleet Management & Asset Tracking

Agriculture

SecurityHealthcare

BFSI

Retail

Manufacturing

Energy & Utilities

Smart City

Friendly Embedded Clients


LWM2M Client

OMA-DM Applicatio

n

OMA-DMClient

Designed for devices based on the Android/Linux OS (MDM client)

Designed for devices with more resources and additional requirements

Designed for the Internet of Things market to manage devices with limited CPU and memory and meet demands for energy savings

Friendly LWM2M Embedded Client


The LWM2M Embedded Client is ideal for manufacturers of constrained devices with limited power, memory and connectivity capacity, including sensors, dongles and smart metering devices. With a flexible data model that is open to the whole M2M industry, the OMA LWM2M client provides an ideal solution for the IoT/M2M market. The client footprint is less than 100K.

Friendly LWM2M Embedded Client


Main Features

Minimum requirements for power, RAM and connectivity bandwidth Based on efficient, secure IETF standards (CoAP and DTLS with UDP and

SMS bindings) Interfaces:

• Bootstrapping – Pre-provisioned or client/server initiated• Registration – Registers the client and its objects• Management & service enablement – Server access to object or resource• Information reporting – Notifications with new resource values

Object model• Object defines resources; each can have instances• Straightforward definition of new objects• Registration of object IDs with the OMA Naming Authority (OMNA)


The OMA-DM embedded client is designed for device manufacturers and mobile carriers, and allows the deployment of embedded clients for device management and support—specifically for devices that run over a Linux/Android OS, such as dongles, gateways, 4G routers, healthcare and security devices, and cars.

Friendly OMA-DM Embedded Client



Main Features

Registration and provisioning Full data model management FUMO – Update Android ROM image over-the-air APN (Access Point) configuration (objects for SMS, MMS, and Internet

access) Diagnostics & monitoring Restart device Additional functionalities available upon request


The OMA-DM client can run as an embedded client or Android application. The most suitable usage scenario for the OMA-DM clients is BYOD (Bring Your Own Device) or pre-installed client. End users or mobile device management administrators within an organization are responsible for device enrollment deployed from Google Play or at local organization Application Repository. Android platform certificate or inclusion into Android ROM are not required.

Friendly OMA-DM Client (Android Application)



Main Features Registration and provisioning (OMA-

CP) Full data model management APN object configuration WiFi Access Point configuration LAWMO – Factory Reset and Wipe FUMO – Update firmware over-the-air SCOMO – Application management Diagnostics & monitoring OS info object:

• Base band version• Build date• Build number• Kernel version• Model number• OS name• OS version

Device capabilities management• Turn Bluetooth on/off• Turn Camera on/off• Turn Microphone on/off• Turn WiFi on/off

Connection request initiation via WAP push OMA-DM server setup form to configure

connection parameters Device status object:• Storage Information• Battery level• Battrery status• IMEI• IP address• Mobile network type• Network

• Phone number

• Roaming state• Service state• Signal strength• Uptime• WiFi MAC address

Friendly IoT/M2M Management Server


One server to manage all types of IoT Clients:

TR-069 OMA-DM LWM2M MQTT (Roadmap) Additional protocols

which will become standard

.

Traditional OMA-DM vs. Lightweight M2M


Traditional DM is widely used in Mobile Devices• Used by Operators and

Enterprises for managing mobile

devices

• Some M2M use today with

Cellular devices

• OMA DM the only standard,

however fragmented by handset

vendors mechanisms

Lightweight DM provides the ideal IoT solution• OMA Lightweight M2M (LWM2M)

standard suitable for the whole IoT

market

• Applicable to both Cellular, WiFi and

WSN devices (Just needs IP)

• Much larger accessible market, often

500x more devices

• Extensible Object Model and registry

open to the whole industry

• Enables both Management and

Application data with the same

solution

Comparison Table – OMA-DM vs. LWM2M


OMA DM OMA LWM2M

Transport HTTP, WSP, and OBEX bindings COAP over UDP and SMS bindingsCommunication Model

More complex with OMA DMprotocol packages (package 0-4)

Registration followed by simple COAPGET, PUT, POST, DELETE

Data Model DM tree with often very complexManagement Objects. Server needs toknow management tree structure ofeach device before it can manage.

Flat, simple objects with uniform URIacross devices

Message Overhead

HTTP + XML Messages (100s of bytes)

CoAP + binary encoded TLV or JSON(10s of bytes)

Application Data

No (Targeted for Management Data)

Yes

Device Applicability

Mobile phones, tablets and M2M gateways

Constrained local wireless or M2MCellular based devices

Friendly TechnologiesDevice Management Modules

Friendly Zero-Touch Provisioning


Unified Device Management Life Cycle


Friendly Unified Device Management


ACS Management Console Provisioning Portal Customer Support Center BI Report Generator QoE Monitoring FEMS (Friendly Device Management System) SSP (Self Support Portal)

Modules



Unified device management solution – manage all types of device on one platform.

Enables quick and efficient deployment of Data, VoIP and IPTV services:• Shortens time to market and introduction of new VAS• Enables the rapid increase in a market share

Reduces operational costs:• Reduces the number of calls to support center• Reduces the average support call time call duration• Eliminates truck roll

Improves customer experience and reduces churn Helps avoid the dependency on device manufacturer

• Freedom to deploy any type of devices according to your needs, no need for special integration and support training.

Benefits



Unified Device Management Built on industry standards –

TR-069, SNMP, OMA-DM Zero-touch self-installation

• Automatic provisioning of new services

Remote diagnostics and automatic problem resolution

Speed test diagnostics of the devices without user intervention

Features Remote firmware

management Support of the full TR-069

specifications Freedom to create any new

business process flow by yourself

Event triggering, including ”what-if” scenarios

Smart Layer Technology - Device & Network Agnostic• No need for manual work

when integrating new types of devices



QoE monitoring and proactive response

Inventory Management Smart campaign management

• Grouping, Tasks, Scheduler, Reports

Complete API to external applications

Supports hundreds of thousands of devices on a single server, and millions of devices with a clustered solution.

Features Architecture

• High-availability architecture • Cross-Network solution • SAAS / Cloud

Self-healing & auto fix Preventive support calls

features Self customization capabilities

and script editor

Friendly Call Center Portal – Main Dashboard


Friendly Call Center Portal – LTE/WiMAX


Friendly Call Center Portal – Network Map


Friendly BI Report Generator


Downstream Max Rate



HW & SW by Device Model



New registered subscribers per month

QoE Monitoring for IPTV


Control MeasuresIGMP Latency, RTSP Latency,

Channel, Zap Time

Create PR Plan

Research

Strategy Plan

QoE Customer

QoS Networks

MPEG-TS

RTP

UDP

IP

Ethernet

Cont

ent

Visual

Physical

Content MeasuresPicture Quality, Blocking,

Blurring,Visual Noise, Audio Drop-outs

Media Transport MeasuresPCR Jitter, Pixelization,

Sync Loss, Continuity Errors

IT Network MeasuresPacket Loss, Jitter, Delay

QoE Monitoring Samples & Graphs


Alarm Summary

Export to Excel

Top N Report

KPI Weekly Review

QUESTIONS TIME!

Thank You for Your Time!

Start

The IoT & Device Management Company

Smart Home Open Platform

Internet of Things/M2M Management

Device Management for Fixed & Mobile