from capture to process, and beyond
DESCRIPTION
From Capture to Process, and Beyond. Roy Hobson Practise Manager: Information Worker Solutions. INtroduction. IntroDuction. What exactly is ECM?. - PowerPoint PPT PresentationTRANSCRIPT
E X E C U T I V E F O R U M
FROM CAPTURE TO PROCESS, AND BEYOND
Roy Hobson
Practise Manager: Information Worker Solutions
INTRODUCTION
INTRODUCTION
WHAT EXACTLY IS ECM?
“Gartner sees the market splitting into four main areas of buyer focus and vendor influence: transactional content management, social content management, online channel optimization and content management as infrastructure.” - Gartner: Magic Quadrant for ECM November 2010
“ECM, defined as a strategy, can help enterprises take control of their content and, in so doing, boost productivity, encourage collaboration and make information easier to share.
ECM, defined as software, consists of a set of capabilities and/or applications for content life cycle management that interoperate, but that can also be sold and used separately.” - Gartner
THE ECM LANDSCAPE
Source: Gartner
“Understanding the "four worlds" of ECM can help put enterprises on the path to success. Very few vendors have market-leading emphasis and ability in all four.” - Gartner – ECM MQ 2010
THE CONTENT LIFECYCLE
Source: AIIM International – ECM Roadmap 2008
ECM COMPONENT MODEL
Digital Asset Management
Document Composition
Composite Content
Applications
Enterprise Content
Management
Document Management
Records Management
Web Content Management
Document Image
Processing
DEMO SCENARIO
REFERENCE ARCHITECTURE
SCENARIO RECAP
Document Image Processing•Digitising paper early•Auto-classification•Metadata extraction•Data quality•Deliver Process-ready Content
Workflow & BPM•Routing work•People interaction•System integration•Predictability•Case Management as a composite content application
Document Management & Social Collaboration•Shared workspaces•Social collaborative interactions across organisational boundaries
•Finding answers – through information, documents and people
Document Composition•Control of Branding changes•Delegation of Regulatory content
•Single brand experience•Responsive to change
Web Content Management• Online channels
management • Customer exoerience and
service• Self-service on web &
mobile• Process transparency
WRAPPING UP
“The number of loan applications not taken up has decreased because our back office can handle more applications and serve customers more effectively.
Provided we have all the correct documents, we can go from pre-application to disbursement of a loan in less than a working day, and the record for a priority loan now stands at six minutes.”
- Head of IT, Nedbank Personal Loans
