from connected intelligence to digital realities: major ...€¦ · confidential | ©2017 sabre...
TRANSCRIPT
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1 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
From Connected Intelligence To Digital Realities:
Major Trends In a Shifting Technology Landscape
Mark McSpadden
Director, Sabre Labs
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2 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 2
We explore how emerging technologies will impact the future of travel.
Sabre Labs
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3 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Research Research Research Research
Explore
Experiment Share Experiment Share Experiment Share Experiment Share
Research Share
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4 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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5 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Conversational Interfaces
Digital Realities
Connected Intelligence
2017 Megatrends
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6 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
THE FUTURE IS ALREADY HERE —
IT’S JUST NOT EVENLY DISTRIBUTED.
— William Gibson, author and futurist
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7 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 7
CONVERSATIONAL INTERFACES
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8 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 8
POLL QUESTION
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9 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
searches on mobile (US) are voice searches
MAY 2016
1 in 5 ANDROID
Conversational
Interfaces are
heating up
Windows 10 desktop searches use voice
MAY 2016
1 in 4 CORTANA
of Millennials have used a Chatbot FEB 2017
BOTS
58%
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10 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
BY 2020, THE AVERAGE
PERSON WILL HAVE MORE CONVERSATIONS WITH BOTS THAN WITH
THEIR SPOUSE.
— Gartner Research
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11 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
SHOPPING SERVICE & SUPPORT MERCHANDISING
Conversational Interactions in Travel
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12 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 12
MESSAGE BASED INTERFACES
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13 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
MESSAGING APPS
GLOBAL MONTHLY ACTIVE USERS
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14 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
From this… …to this… …now this.
Evolving smartphone engagement
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15 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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16 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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17 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Meet Sabre Labsie
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VOICE BASED INTERFACES
Image: Google
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19 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: Wynn Las Vegas
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20 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Shopping without a
screen is hard.
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21 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
ALEXA,
PLAY FROZEN
— Claire, Age 7 — Lauren, Age 6
— Evelyn, Age 2
Almost Every Day
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22 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 22
DIGITAL REALITIES
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23 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Digital Realities
in Travel
Inspiration/Retailing
Entertainment
In-trip information
Training/Maintenance
Image: Marriott.com
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VIRTUAL REALITY
Image: McDonalds
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25 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: United
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26 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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27 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 27 Image: nationalgeographic.com
AUGMENTED REALITY
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28 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: Google Translate
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29 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: Pokémon Go
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MIXED / MERGED REALITY
Image: Microsoft
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31 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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32 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
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33 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: Japan Airlines
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34 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 34
CONNECTED INTELLIGENCE
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35 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
• Internet of Things (IoT)
• Big data
• Machine learning
• Deep Learning
• Artificial Intelligence
• Neural Networks
• Smart sensors
• Connected Home
Connected Intelligence
Terminologies
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36 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Connected Intelligence
Image: Nest.com
Algorithms + + Data & Sensors Connectivity
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37 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 37
POLL
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38 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
CONNECTED DEVICES TODAY
Growth of
Connected Devices
10bn ALMOST
BY 2020
5x
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39 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Big Data and Aviation
Image: GE
Newer engines have
thousands of sensors
and generate 5-10TB
of data per day.
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40 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
• Increase staff efficiency
• Provide operational insights
• Track movement of people and things
Connected Intelligence
In Travel
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41 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 41
INDOOR LOCATION
Image: Navvis.com
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42 confidential | ©2017 Sabre GLBL Inc. All rights reserved.
Moving Indoors
Proximity-based
location
vs.
Precise indoor
location
Image: neioo.io
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45 confidential | ©2017 Sabre GLBL Inc. All rights reserved. 45
AUTOMATION & ROBOTICS
Image: hbr.org
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46 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: Savioke.com
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47 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: carjam.tv
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48 confidential | ©2017 Sabre GLBL Inc. All rights reserved. Image: spacex.com
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49 confidential | ©2017 Sabre GLBL Inc. All rights reserved.