from fred flintstone to george jetson: creating tension in training increases adoption
TRANSCRIPT
From Fred Flintstone to George JetsonCreating Tension in Training Increases Adoption
Presented by Viqui Dill, STC Senior Member #InterChange2016 #STC16 @viqui_dill
Icebreaker!
Who is this?
05/01/2023 2| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Icebreaker!
Who is this?
05/01/2023 3| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Icebreaker!
Who is this?
05/01/2023 4| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Icebreaker!
Who is this? Mercury 7
They have the right stuff
and so do you
05/01/2023 5| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Introducing myself
Who is this? Viqui Dill in a happy place
Chicago #STC12▪ Washington DC – Baltimore chapter ▪ IDL SIG ▪ STC CAC▪ Nom Comm
05/01/2023 6| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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https://www.flickr.com/photos/rhoughton/7271872924/in/album-72157629884857834/
What’s this about?
Chasing down engagement The challenge The team The process The results The party!
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The ChallengeFrom current reality to vision in 60 days
American Woodmark Corp
Current reality Cabinets ▪ Kitchens▪ Baths
9 Manufacturing plants 14 Builder service centers 4 Corporate offices Sales reps
https://www.facebook.com/ShenandoahCabinetry 05/01/2023 9
Moving everyone, all at once Third party software
Timekeeping for all employees Mistakes show up in paychecks
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Everyone, all at once
No travel budget 27 locations
https://www.google.com/maps/d/edit?mid=zTS9QbQGxnrs.kig2qczqEvxs&usp=sharing
05/01/2023 11| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Java is scary!
Everyone’s computer has to change Updating Java breaks the old system Not updating Java breaks the new
system Demo computers for training and
testing hard to find
05/01/2023 12| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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The TeamOrganizing evangelists
Organizing experts
Wide range of skills HR Payroll IT Office Managers General Managers
05/01/2023 14| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Organizing evangelists
27 locations + remote Publicity,
publicity,publicity
05/01/2023 15| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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The Process
Rate the engagement
We used every channel possible Online help How-to instructions Books for the training crew Training package for the training crew Person to person with evangelists Weekly email to 2,200 Posters everywhere
05/01/2023 17| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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#7 Online help
The Museum Online help Searchable Findable Robust Not engaged
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| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
#7 Online help
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| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
#7 Online help
Defending the online help Better for level 2 learning▪ Just in time for non-intuitive tasks▪ Contains our internal procedures
Built long before the rollout in response to IT survey feedback ▪ Well received at the time
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| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
#6 How-to instructions
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| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
Step by step with screenshots Printable 8 personas Specific to
the task What’s new Pro tips
#5 Training materials
Organize so the trainers have it easy 31 trainer manuals Training materials also online
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
#5 Training materials
Organize so the trainers have it easy 31 trainer manuals Training materials also online
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
#4 Excellent training
Train the trainers Excellent icebreaker about test pilots Hands on Power point for structure Demo PCs with Java
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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#3 Face-to-face
Everyone loves a Champion
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Why are champions important?Learning via coworkers is among the most effective and most used methods.
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Self-learning is largely ineffective, but currently part of learning process for many
Learning via coworkers is among the most effective and most used methods
These methods are underutilized (low usage, but have high effectiveness)
My managerFormal training (external)
IT employeeFormal training (internal)
Coworker (non-manager, non-IT)
Myself, through trial and error
Community forums
Microsoft’s website
User guide or manualOnline tutorials or webinars
Search engine
% who said method was “very helpful”
Percent using learning method versus helpfulness
#2 Weekly emails to 2,200
Countdown to launch Tension as the day approaches
3 things to know each week More next week
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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#1
< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Everybody pees!
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Everybody pees!
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Cuteness sells
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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
The Results
Empty war room
05/01/2023 42| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Empty war room
05/01/2023 43| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Empty war room
05/01/2023 44| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |
Hot line quiet
05/01/2023 45| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Jokes about us
Only 1,432 days
until …
Halloween 2015 05/01/2023 46
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
The Party!
05/01/2023 58| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Conclusion
What did we learn?
Chasing down engagement Build a big big team▪ And support them
The multi format process The boring/awesome results The party!
05/01/2023 60| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
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Connect with me
Bio http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/
Blog https://viquidill.wordpress.com/
Email [email protected]
@viqui_dill https://twitter.com/viqui_dill
Linked In http://www.linkedin.com/pub/viqui-dill
Facebook https://www.facebook.com/viqui.dill
05/01/2023 61| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm
#InterChange2016 #STC16 |