from justifying cost to demonstrating value ewen anderson, ceo, centralis six statements and five...
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From Justifying Cost to Demonstrating Value
Ewen Anderson, CEO, Centralis
Six statements and five questions to start discussions
Six areas of focus
Disruptive Technology
Demand forChange
Complexity of User Experience
IT as a Business Journey
Changing Role of IT
Measuring & Justifying Value
IT Service Provision
Disruption & expectation have never been greater
User Expectations
Technology Change
Business Demands
Reduced cost,pay as you use service
“Apple” like service at work
Device, location, apps & working pattern of choice
Managed mobility, apps, multi-media, & touch
Virtual by default, consumed as a commodity
Pro-active, performant, secure, resilient & compliant
Simplified service that enables & supports change
Business innovation and productivity requirements
User experience is critical & and highly complex
Storage Cache ServersDatacentreNetworking
Hypervisor
Broker & Personalisation
Desktop& Applications
Cloud Services
Hi-DefinitionGraphics
Backup, DR & BC
Provisioning & Management
Analytics & Measurement
Performance, Cost & Capacity
IT is a business journey – not a technology roadmap
StrategyCommunication
Plan
Business Requirements
Change Programme
Discovery
Application Consolidation
Platform Costs
ActualBenefits
User Acceptance
Sizing
JustificationExisting
Investments
Operational Costs
TechnologySelection
Design
ApplicationRemediation
Roll-Out
Current Issues
Operational Readiness
Load Test
Pro-ActivelyManage
TechnicalStrategy
Project Plan
Success Criteria
ExpectedBenefits
User Engagement
The role of the IT department is changing….
Bespoke to Commodity
DIY to Manage
1:300 admin/serverto1:24,000
There are six steps to calculating business value
BusinessValue
Requirements & Options
Investment Costs &
Risks
IT Cost Savings & Avoidance
Business Improvement & Productivity
Gains
Business Cost Savings & Avoidance
Indirect Benefits
Discussion
Discussion
• How would you rate the user experience in your organisation?
• What factors affect user experience and what can be done to improve it?
• What measurable business benefits can be delivered by managing user experience?
• Can perception of your IT service be changed from overhead to business enabler?
• Should pro-actively improving business productivity be the primary goal of the IT department?
Conclusion
Productivity & Value
Current Metrics / Baseline
Required / Desired Changes
Options
Investment Required
Achievable / Recognised
Benefits
Business Case
And finally . . .
Please complete your feedback forms
Progress your interest with a User Experience Workshop focusing on: Performance optimisation &/or Desktop/user experience analytics &/or Costs/benefits of desktop change
Thank you
Join us for coffee and viewing upstairs