from mainframe to portal: defining, designing and revitalizing online services

7/28/2019 From Mainframe to Portal: Defining, Designing and Revitalizing Online Services

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From Mainframe to Portal: Defining,

Designing and Revitalizing

Online Services


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e n ng, es gn ng an ev a z ng

Online Services

NJ NY ACRAO Conference 2004

Overview

A look at the Suffolk County Community

College approach on integrating Web-to-

Legacy systems.

Environment

Infrastructure

Business Processes


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College Description

Multi-campus

Demographics


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Portal Defined

Initial point of entry to internet services

Specialized content or information

Combine content and applications from

various sources

Laudon & Laudon, Managing the Digital Firm, 7th Ed.


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What Does it Mean to Suffolk ?

One-stop shopping

The go-to site for college business and more

Meaningful functionality

A contemporary interface


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Evolution of Self Service

Enabling

1960s Arena Scheduling

1970s Bubble Sheets

1980s Green Screens

Empowering

1990s Voice Response

2000s Web Portals


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Need

Real-time status

Wide accessibility

Tighter timeline

Instant grade availability for students


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Who Moved My Cheese?

Our customers have changed.

Students, Faculty and Staff.

People are more technical.

Desire for more interactive

systems that reflect the web

world they live in.


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Good Questions

Why should I drive to Suffolk to register

when I can get an entire degree online at

other schools?

Why do I have to fill in a form that gets

scanned into the system?

Why does it take so long for me to get mygrades?


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Shotgun Start

No phase-in period.

Worry, worry, worry.

Case in point:

Had 98 percent on time roster submission in

first semester of operation.


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Suffolk at the Crossroads

Long, wide recognition of need to improve

RFP for Administrative Systems

Three options:

Rebuild legacy systems from top to bottom

Purchase and install vendor package

Do nothing

e n ng es gn ng an ev a z ng


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Impact on Portal Development

Only two possibilities:

Replace

Continue custom development



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Custom Development?

If you replace your enterprise system,

why have a custom portal?

Does it make sense?



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Yes, Heres Why

The most common complaint about out of

the box is loss of custom functionality

The cardinal principle of ERP installs is nocustomization

Most vendor packages offer only one portal

solution, and these become veryrecognizable, despite branding tools



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Custom Portals Change That

Give the customer existing functionality on

top of a brand new system

Leave the outward appearance andfunctionality for the end-user static



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Bolt-On, Dont Change It

Bolt-On approach

Provide the functionality outside, not inside

the base code



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Portal(s)

A series of portlets

Students

Faculty

Community Partners

Mixed platforms and tools

Each are good, brought together they have

value


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Who Knew?

STARRS capitalizes on hidden

functionality.

Hidden or Forgotten?

Your class selection is full, would you like

to pick from this list of alternatives?



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Second Generation: MySCCC

All existing mainframe

functionality.

Simply exposed in a moreusable interface.

Enhanced features.



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Whats In Your Portal?

Students

Faculty and Staff

Community Partners



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Students - MySCCC


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Homegrown Portal Solutions

STC Conference 2004


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H P l S l i


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H P t l S l ti


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H P t l S l ti


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FacultyIntranet and WAF


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Homegro n Portal Sol tions


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Community Partners:Job Connection



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e n ng, es gn ng an ev a z ng O li S i


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Securing Information

SCCC takes credit card

information and passes

immediately to Citibank.

Only authorization and

transaction information kept

on file.


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Present Efforts


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Fit the Gaps

Adding neat new stuff all the time

Specialized registration for advising staff

All adjunct/overload assignments electronic

Electronic publishing via MyReports



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Summary

Kept the best of the old and layered it with

the best of the new.


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Questions

from mainframe to portal: defining, designing and revitalizing online services

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