Blackboard  and  MuleSoft    

Moving  from  an  Analog  to  Digital  Business  by  Leveraging  Transforma8ve  Orchestra8on  

Forward-­‐looking  statement  

Statements  regarding  our  product  development  ini8a8ves,  including  new  products  and  future  product  upgrades,  updates  or  enhancements  represent  our  current  inten8ons,  but  may  be  modified,  delayed  or  abandoned  without  prior  no8ce  and  there  is  no  assurance  that  such  offering,  upgrades,  updates  or  func8onality  will  become  available  unless  and  un8l  they  have  been  made  generally  available  to  our  customers.  

From  There  to  Here  to  There  

•  Introduc8ons  

•  From  Search  to  Contracts  

•  Expansion  

Blackboard  Introductions  

•  Company  goal:    –  Make  learning  more  desirable,  accessible,  and  meaningful  for  learners,  

partnering  with  teachers,  administrators,  and  leaders  to  improve  outcomes    

•  19,000+  clients  in  100  countries,  including  1,900  interna8onal  ins8tu8ons    –  80%  of  the  Top  50  academic  ins8tu8ons  worldwide  work  with  Blackboard    

•  (Source:  2014  Times  Higher  EducaBon  ReputaBon  Ranking)  –  1  in  3  U.S.  school  districts  –  70%  of  the  largest  100  districts    –  Over  20  million  K-­‐12  students    –  92%  of  the  top  online  bachelor  degree  programs  

•  Products  span  learning,  collabora8on,  transac8ons,  mobile  and  more  

•  www.blackboard.com  

Blackboard  Team  

•  Heather  Maniscalco,  Sr  Integra8on  Engineer    –  Linkedin/in/heathermaniscalco,  heather.maniscalco@blackboard.com  –  PeopleSo],  Blackboard,  JIRA,  Confluence,  Oracle  DBA  /  Architect  /  Systems  

Integrator  at  Syracuse  and  Cornell  Universi8es  –  Tier  3  So]ware  Engineer,  Business  &  Systems  Analyst,  Integra8on  Engineer  

at  Blackboard  

•  Robert  Sanders  –  Principle  So]ware  Engineer  –  Responsible  for  coding  /  developing  many  of  our  development  and  

opera8ons  tools,  including  JIRA  and  MuleSo]  

•  Jason  Niesz  –  Sr  Systems  Architect  at  Blackboard  –  Responsible  for  crea8ng  and  implemen8ng  our  hosted  plaeorm  

architectures/systems,  including  OpenStack  

From  Search  to  Contracts  

•  First  Use  Case:  Salesforce  <>  JIRA    –  Knowledge  Base  –  Bugs  and  Patches  –  Client  Communica8on  and  Case  Resolu8on  Accuracy  –  Point  to  Point,  Patchwork  Integra8on  

From  Search  to  Contracts  

•  Integra8on  Solu8on  

–  Leverage  assets  in  product  development,  provisioning  and  infrastructure,  and  client  support  to  enable  internal  resources  to  maintain  compe88ve  edge  in  product  quality,  product  delivery,  and  client  support  

–  Ensure  data  in  systems  of  record  is  used  efficiently  and  effec8vely  while  providing  a  great  development,  support,  and  customer  experience  

–  Move  from  short  term,  stop-­‐gap  mechanisms  to  future  state  

–  Deliver  on  our  promise  of  world  class  hos8ng  with  our  Learn  in  the  Cloud  ini8a8ve,  and  provide  customers  with  the  best  support  and  user  experience  

From  Search  to  Contracts  

•  MuleSo]  –  Open  standards  –  Flexible  –  Extensible  –  SOA,  SaaS,  and  API  solu8ons  in  one  Plaeorm  –  Customer  Service  –  Asynchronous  Capability  –  Hos8ng  Op8on  –  Knowledgeable  and  Pa8ent  Account  Execu8ve  –  Unbelievably  knowledgeable  solu8ons  engineers  (SEs)  

From  Search  to  Contracts  

Change  •  Internal  compe88on  •  Paradigm  shi]  –  manual  to  automa8on,  reac8ve  vs  proac8ve  

Momentum  •  Internal  Sale  •  Demos,  Presenta8ons,  Conversa8ons  

Decisions  •  Term  and  subscrip8on  8er  •  IT  evalua8ng  MuleSo]  

Finalized!  

Expansion  

•  Service  Now  –  provisioning  and  maintenance  /  CMDB  

•  JIRA  –  Product  Development  

•  Salesforce  –  CRM  

•  AWS  –  LiC  hos8ng  

•  OpenStack  

•  Flexgen  –  our  tradi8onal,  custom  hos8ng  plaeorm  

•  IT  -­‐  PeopleSo]  

•  IT  -­‐  Fusion  

•  Blackboard  Products