PowerPoint Presentation

From Start-up to Public Company the inContact JourneyPaul Jarman, CEO

The inContact Journey

1. Strategy: Adapt & Focus2. Financing3. Customer Success

From 1997 to NowWhat Ive Experienced and LearnedStrategy: Adaptability & FocusFinancing & Public OfferingCustomer ExperienceFinal takeaways 2

1997

Mesa, Arizona

6 people

UCN Long-distance phone services

The inContact Journey

Cloud Technologies can be seen as the biggest threat to the established order of on premise software- ZDNetHad to adaptCloud = new opportunity, big market ($9billion)

45TODAY1000+ employeesSalt Lake City, UT Columbus, OHBolivia Philippines

Complete. Cloud. Contact Center.

The inContact JourneyStarted as a long distance companyHad to adaptCloud = new opportunity, big market ($9billion)Adaptability is essential but you to still have to make choices & stay focused

Service 100 of the Fortune 500 or global 2000

NASDAQ: SAAS2015 Revenue Guidance: $211-214M

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Strategy: Adaptability & FocusAdaptability

Adaptability is essential but you to still have to make choices & stay focused

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7Vision + ParanoiaSay No More

Got Talent?Strategy: Adaptability & FocusYou need vision and paranoiaIt is more important to say no than yesIts not a good strategy unless you have the right talent plan

Shoot bullets before you shoot cannonballs

7Financing

Early Financing to Public OfferingEarly Financing to Public Offering

8FinancingEarly Financing to Public Offering

Litmus TestTimingHard LessonsEarly Financing to Public Offering

Litmus test would I invest my own moneyDifferent investors for different timesIt is best to learn the hardest lessons when you dont have investors

9The inContact Journey

CustomerSuccess What you have to do to be successful in the Age of the Customer

10Age of the CustomerCustomer Success

Forrester:In the age of the customer, executives dont decide how customer-centric their companies are Customers do.

11Customer Success

By 2020, less than 10% of brands will be able to differentiate with products and services.

Early Financing to Public Offering

Litmus test would I invest my own moneyDifferent investors for different timesIt is best to learn the hardest lessons when you dont have investors

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Infinite Choice.Easy.

Effortless.

Instantly.13Customer SuccessConstruct aDELIBERATE PLAN for the customer experience at every stage of the journey.

Forrester:You need your customers more than they need you. Now to be truly competitive your company must become customer obsessed.

14incontact.com