from start-up to public company – the incontact journey paul jarman, ceo
TRANSCRIPT
From Start-up to Public Company – the inContact Journey
Paul Jarman, CEO
The inContact Journey
1. Strategy: Adapt & Focus
2. Financing
3. Customer Success
1997
Mesa, Arizona
6 people
UCN – Long-distance phone services
The inContact Journey
“Cloud Technologies can be seen as the biggest threat to the established order of on premise software…”- ZDNet
5
TODAY1000+ employees
Salt Lake City, UT Columbus, OHBolivia Philippines
Complete. Cloud. Contact Center.
The inContact Journey
Strategy: Adaptability & Focus
Adaptability
7
Vision + ParanoiaSay “No” More
Got Talent?
Strategy: Adaptability & Focus
Financing
Early Financing
to Public
Offering
FinancingEarly Financing to Public Offering
Litmus Test
Timing
Hard Lessons
The inContact Journey
Customer
Success
Age of the Customer
Customer Success
Customer Success
By 2020, less than 10% of brands will be able to differentiate with products and services.
Infinite Choice. Easy.
Effortless.Instantly.
Customer Success
Construct aDELIBERATE PLAN for the customer experience at every stage of the journey.
incontact.com