MICA (P) NO. 061/08/2017 • 2nd QUARTER 2018

A PUBLICATION OF TECKWAH GROUP

UNITEDAS

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STRENGTHFROM

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Advisor Ng Nai Ping

Chief Editor Chua Xing Ling

Secretary Betty Wong

Members Alexa Chua Chow Wai Keong Elaine Teo Lawrence Chong Li Jing Yu Ting Su Ngor Trixie Ong

Overseas Contributors Evayarna (Batam) Mayumi Kitaoka (Japan) Jenny He (China) Amy Nie (China)

A Publication of The Teckwah Group Printed by Teckwah Value Chain Pte Ltd

CaiXun is also available on www.teckwah.com.sg

Please email your feedback to info@teckwah.com.sg

2nd QUARTER 2018

contentsBUSINESS UPDATESTeckwah Embarks on Digital Transformation Adopting Robotics and Automation at Post Press Have Your Say: The OCR Project Another Design Award in Teckwah’s BagPixel Red is Green Mark (Gold) Again SD+ Gets a FaceliftProject Future READY: Highlights on Progress

CORPORATE & SOCIAL RESPONSIBILITYSharing Thoughts on the Future of FinanceCEIBS EMBA Students Visit to TeckwahDunman High School Work Experience ProgrammeMeet our Interns STAFF ACTIVTIESStaff Appreciation Day cum TW50 App RoadshowNational Steps Challenge™ Season 3: Results are out!Pixel Games: April – June Overseas Subsidiaries’ Anniversary Celebrations Staying Active Keeps the Mind Active too! TRAINING AND DEVELOPMENT cGMP Awareness TrainingGDPMDS Conversion Awareness & InternalAuditor Transition TrainingKnowledge Sharing with TPPITPPI’s Integrated Audit TrainingIntegrated Management System Awareness TrainingWorkplace Safety and Health Committee Training

TECKWAH 50 CELEBRATIONSCultivating Innovation @ Teckwah – I&II&I Projects Feature50 for 50 Teckwah 50th Anniversary ForumUnity in Strength – Building a Stronger JointacTeckwah Trading Shanghai Sends Love and Hopewith Every BookComing Together, Caring for AllTeckwah celebrates 50: Expanding Horizons,Pursuing Excellence

TECKWAH CHATROOM

In Teckwah, the topic of the moment has got to be TW50.

Counting down to 50, a series of events lined up by the TW50 Organising Committee, is in full swing to engage and energise Teckwahers. Besides the visit to Lee Ah Mooi Old Age Home, the Innovation and Ideation (I&I) Day was also launched. The event slated for July, is a platform for Teckwahers to showcase innovation and creativity. Other notable TW50 highlights include Yong Lai Chee’s “50 for 50” feat at the Standard Chartered KL Marathon on 8 April. Regionally, CSR activities were organised by Teckwahers overseas in commemoration of TW50. And let’s not forget the latest updates on TW50’s Gala Dinner. Our Teckwah Chatroom has more details.

Post-anniversary, we will prepare to enter the “next 50 years” – in line with the rise of “Industry 4.0”. In our first 50 years of transformation, Teckwah had overcome challenges brought

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about by technological advancements. For the next 50, we have begun to gear towards Industry 4.0, starting with the recent adoption of state-of-the-art digital print technology and robotics that effectively automates our post-press operations, reducing manpower reliance and achieving productivity.

Ex-Chairman and Chief Editor, Ms Jane Tang, has left the company on 15 May. In her 11 years with Teckwah, Jane played a pivotal role in strengthening CaiXun readership. Besides introducing improvements to elevate content quality and structure, she led the successful image refresh of CaiXun. We sincerely thank Jane for her leadership and contributions to the Committee all these years. This issue onward, Ms Chua Xing Ling assumes the role of Chairman and Chief Editor of the Editorial Committee. Let us extend our warmest welcome to Xing Ling!

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Following January’s Model Factory@SIMTech visit, Management engaged the research institute to formally embark on a Digitalisation programme. On 25 April, the Digital Transformation & Innovation™ (DTI™) Programme was officially launched in Pixel Red. The pilot programme features a methodology framework that enables business model transformation through leverage of digital technologies. Teckwah will determine its future strategies and objectives and understand its current level of digital maturity before identifying areas to develop and execute digitally-enabled initiatives that will transform our work environment into “SMART” spaces.

TECKWAH EMBARKS ON DIGITAL TRANSFORMATION

The DTI™ programme is spearheaded by next generation leaders who will each drive a team of participants comprising members of Management, Heads of Departments and selected staff. Aligning people, processes and propositions, teams will focus on driving growth through reinforced strategies and business propositions, and achieving information and operational excellence to deliver these strategic promises through digitally enhanced processes. Embarking on the DTI™ programme is a momentous leap for Teckwah into a digitally-charged future – onward to the next 50 years.

Management has a clear vision for the future of Print manufacturing - it will be automated, connected and value creating. Technology and Productivity Director, Mr Patrick Kam, actively seeks out the latest automation technologies to integrate its current lines of production to boost productivity and process capabilities. While several press and post-press equipment have undergone upgrades, Patrick and his team recognised that a productive end-packing process is equally as important.

Keen to apply the use of robotics to end-packing operations, the team worked with suitable service providers to customise robotics to our operational needs. With the automated end-packing line, only one operator (as opposed to 4 operators) is needed to man the new line. This reduced reliance on manpower thereby enables the re-design of staff roles. With automation and digital technology adoption, staff can acquire new skillsets and knowledge that will help them stay relevant as we gear towards Industry 4.0.

ADOPTING ROBOTICS AND AUTOMATION AT POST PRESS

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“Have your say” was created in response to staff’s suggestion that CaiXun could involve readers by soliciting their thoughts and ideas about different topics. In this pilot edition, we asked our readers about the newly implemented OCR (Optical Character Recognition) Solution to streamline the Accounts Payable process in Teckwah Singapore. We thank our featured readers for contributing their comments, making this article possible.

What surprised you most about this project?

JO: There is traceability of invoices whether at the verification or approval stage. We are also able to know the total time taken from invoice receipt to invoice approval.

SG: Lesser manual data entry for Finance Team and we can focus on more analytical aspects of accounting tasks.

CC: Hardcopy invoices will not be required to pass to respective managers for their signatures. This decreases the chances of missing invoices. However, there are limitations where the system could not match the needs and requirements of some business units.

How has OCR changed the way you work?

CC: For my team, it only changes our process of invoice submission for management approval. As we do not utilise the SAP system for daily operations, the impact is minimal compared to SAP users in TVC.

JC: The e-enabled process uses less paper and there’s time saved from previously circulating the hard copy invoices.

CN: OCR helped to minimise the large amount of paperwork and enable seamless approval of invoices. Previously, we received many sets of invoices and these had to be physically routed for approval.

What was the biggest challenge faced since implementing the project?

SG: In most cases, OCR is a better solution than manual data entry for capturing data on paper. But the new process requires lots of “eye-balling” of the digital copies and the need for manual input of missing data due to OCR’s failure in character recognition if the print quality is poor.

KH: Users must adjust to workflow changes – the new process requires additional time for invoice verification. OCR also has its limitations - the process at ICT is only semi-automated.

Is there anything else you would like to share?

CN: The entire project was carried out smoothly. The user acceptance test allowed users to test and familiarise themselves with the interfaces. The overall design is also well thought-out. If anything has to be improved, it is that the font size could be

bigger for ease of reading!

Featured readers:

• Catherine Cheng (CC), Assistant Program Manager • Christina Neo (CN), Senior Business Operations Manager• Jenny Chow (JC), Senior Administrative Assistant

• Judy Ong (JO), Senior Program Administrator • Leow Kwang How (KH), Systems Manager• Ng Siew Gaik (SG), Senior Finance Assistant

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Teckwah was named the winner in the Folding Cartons - Food Packaging category at Hewlett Packard’s 11th Digital Print Excellence Awards 2018. Held in conjunction with Dscoop Asia-Pacific 2018 in Seoul, South Korea, the category saw some 345 entries submitted from around the region. TVC Singapore’s 2017 Christmas Advent Calendar - designed and produced in-house, emerged as the overall winner. Judged by a panel of business leaders from the graphic arts industry, the judging criteria was based on overall aesthetics, marketing effectiveness, shelf appeal, design suitability, innovation and best use of media and substrate. Well done, Teckwahers!

ANOTHER DESIGN AWARD IN TECKWAH’S BAG

Teckwah’s Pixel Red building has been re-certified the Green Mark Award (Gold) by the Building & Construction Authority (BCA) of Singapore. In attaining this recertification, new improvement strategies have been put in place to uphold Pixel Red’s Green Mark Gold rating. The new strategies have been translated into 3 main improvement plans and policies, namely the Energy Policy and Management Improvement Plan; Water Management Improvement Plan; and Environment and Green Procurement Policy.

Pixel Red was first awarded the BCA Green Mark Award (Gold) in 2013. The Building Facility team, together with relevant support units, had worked with professional consultants and vendors on effective and efficient methods to optimise Pixel Red’s building

operations. One key benefit that emerged was the expertise gained in managing the indoor air quality that affects the health and well-being of Pixel Red’s occupants. Being re-certified Gold, Teckwah is confident that Pixel Red and its occupants will benefit from the outcome of its improvement plans and policies.

About the BCA Green Mark Scheme

Introduced in 2005, the Scheme was implemented as an initiative to promote a sustainable built environment. Its framework provides applicants with improvement strategies to promote efficient energy and water usage and to assist with the building’s overall operating efficiency. (Source: BCA, 2018)

Group Business Development Director, Chua Ai Ling (third from right) receiving the award during the ceremony.

PIXEL RED IS GREEN MARK (GOLD)

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Teckwah’s Service Desk (SD+) system was upgraded to a newer version on 7 May. The upgrade was rolled out to the Group’s entities, except for China. Enhanced features have been designed to enable faster resolution of incidents and service requests through streamlined channels to the most suitable support teams in ICT. Prior to the new version rollout, users had undergone training conducted by ICT to guide them in navigating the new platform. Users could also download a soft copy of the training guide for subsequent reference and assistance.

Besides a refreshed user interface, the request catalogue templates had also undergone a revamp to ease the usage of raising SD+ requests. The request catalogue now comes with user-friendly, well-thought-out templates for each category type. With essential technical information already prepopulated into each template, the process of completing the request form is further streamlined upon user selection of the template during an SD+ requisition. At the same time, the redesigned templates can now collect critical information for ICT’s processing of user requests.

Since the launch of Project Future READY in 2017, several projects are underway or have been implemented. The purpose of Project Future READY and the 5 key elements of the READY Framework were featured previously. This issue, Project Future READY’s lead, Mr James Chua, shares key highlights of the project’s progress:

In improving Customer Responsiveness:

“Project Convert was implemented in response to the increasing trend of “high mix, low volume” customer requirements. High mix, low volume jobs are converted from traditional offset to be produced via digital print – in doing so, printing waste is minimised without compromising on quality.”

In building a comprehensive knowledge system, leveraging Existing and Newly Acquired Domain Knowledge:

“Existing OJT Plan was enhanced to equip employees with refreshed and new know-how. For instance, a knowledge refresh training was conducted for operator staff on prevailing

standards such as Current Good Manufacturing Practice. We are also in the process of embedding the Teckwah Spirit into staff’s work ethos.”

In designing our systems for Dynamic Adaptation to Change with Deepened Capabilities:

“Knowledge Days have been planned to engage our key customers - aligning our capabilities with their existing and future needs. We completed a JD Refresh exercise to ensure employees’ job scopes are updated to reflect current and future business needs. Externally, we have engaged Institutes of Higher Learning (IHLs) for future recruitment prospects. More recently, the company-wide Digital Transformation Programme was launched to gear Teckwah towards Industry 4.0.”

The READY Framework is a powerful tool for scaling up Teckwah’s quality management efforts. The team will continue to identify new areas of improvement opportunity while working on existing projects. It is a journey towards being Future Ready for achieving long-term success and sustainability.

SD+ GETS A FACELIFT

PROGRESS ONPROJECT FUTURE

KEY HIGHLIGHTS

Responsiveness to customer’s needsExcellence in quality management highwayApplied domain knowledge and newly acquired knowledgeDynamic adaptation to change with deepened capabilitiesYield competitively differentiating results

Did you know?

CSR in Teckwah has encompassed giving back and contributing towards a more sustainable society. Besides proactively contributing towards the education of our future generation, we also identify relevant platforms to share our knowledge accumulated over the last 50 years. The 9th CFO Innovation Asia Forum is one such platform. Organised with over 50 industry experts across various industries and sectors, the 2-day Forum held over 9 & 10 May, covered significant trends and opportunities that will impact the global finance community.

Teckwah’s Group Financial Controller, Mr Goh Yin Shian, took to the stage to chair one of the Forum’s sub-series themed “The Road Ahead for the Finance Function”. Apart from facilitating the series, he shared key insights on the Future of the Finance Function in a case study presentation. When asked how he felt about the entire

experience, Yin Shian commented, “It was great to hear the experiences from major corporations like Microsoft, Rolls-Royce, Johnson & Johnson. Overall, it was a good experience to share and learn from Chief Financial Officers of multinationals and key enterprises. I will definitely participate and speak in similar events in the future.”

Students of the CEIBS Executive Master of Business Administration (EMBA) programme – comprising business owners and senior leaders of large companies, visited Teckwah on 21 May. Co-organised by the Singapore Management University’s Business Families Institute, the visit was part of an inaugural run of overseas modules for the China-based EMBA programme.

CEIBS EMBA STUDENTS VISIT TO TECKWAH

SHARING THOUGHTS ONTHE FUTURE OF FINANCE

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The learning session at Teckwah was facilitated by Professor Jean Lee, co-Director of CEIBS Centre for Family Heritage. Our Chairman and Managing Director, Mr Thomas Chua, shared the growth story of Teckwah and its transformation through the years with the students. He also shared his insights on aligning the company’s strategic direction with the Government’s economic direction. The visit ended with a tour of Teckwah’s gallery wall - presented by Group Business Development Director, Ms Chua Ai Ling.

About CEIBS

The China Europe International Business School (CEIBS) was co-founded by the Chinese Government and the European Union (EU) in 1994, with Shanghai Jiao Tong University and the European Foundation for Management Development (EFMD) serving as its executive partners. (Source: CEIBS, 2018)

Two Year 5 students from Dunman High School undertook work experience at Teckwah Singapore. Students, Ean Cheng Yan Heng and Mui Kai En, were attached to TVC’s POD department between 28 May to 8 June under the school’s Career Education and Guidance Programme. The programme was modelled after the Education and Career Guidance (ECG) Curriculum rolled out by the Ministry of Education. For pre-university students, the emphasis centred on career planning – to enable students to make informed educational and career decisions.

The school had hoped that the time spent in Teckwah could give their students an opportunity to explore a potential career in an industry sector (i.e. Printing) and learn in an authentic work environment. Through this 2-week experience, the students can attain positive work ethos and values such as punctuality, teamwork, taking initiative and responsibility; on a personal level, the students can deepen their understanding of themselves and future career interests.

DUNMAN HIGH SCHOOL WORK EXPERIENCE PROGRAMME

Fon Ng Qixuan applies what was learnt in school in her daily job which involves generating and tabulating operations reports. Attached to SRFR & CRU project teams in Pixel Red, Fon has picked up good time management skills which is essential in her preparations for exams. She has realised the importance of teamwork which enables her to work with the weaknesses and strengths of her peers.

The colleagues are friendly and approachable. They are willing to provide advice and answer questions when we are in doubt. The working location is also in proximity to many eateries and transport is convenient.

I learnt about the POD process flow - from receiving the artwork file to the final product, and gained an understanding of the high level of security within the department (i.e. no mobile phone or bags allowed).

Mui Kai Eng

Ean Cheng Yan Heng

MEET OUR INTERNS

Teckwah welcomed students from the ITE studying a Higher Nitec Logistics for International Trade. Read on to find out more about their internship experiences at the various departments.

I feel very welcomed here. The people are outgoing and approachable which helped me to adapt to the work environment. My internship gave me a different outlook of the logistics industry and made me realise what I have learnt through textbooks may not truly reflect the actual experience gained here. My time here has been very enjoyable and I have learnt and gained new experiences.

Fon Ng Qixuan

Ean Cheng Yan Heng (bottom left) and Mui Kai En (bottom right) with POD department.

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Subramaniam S/O Siva Ananthan reports for internship at the Consumer Care Operations in Toa Payoh. He is stationed at the Redemption counter, providing inventory management support where he performs weekly product stock-take and handles customer enquiries on products. During his internship, Subra has learnt to use the SAP system which is relevant for when he officially enters the workforce. In addition, he has picked up effective communication skills and enjoys work-life balance.

Sherman Chan

Subramaniam S/O Siva Ananthan

Joel Michael Pereira, is attached to the JNE team in Pixel Red. During his internship, he is tasked with administrative work for overseas shipments such as preparing invoices and co-ordinating with forwarders for collections. In addition, Joel assists in inventory management by performing activities such as picking and binning, utilising JNE’s in-house inventory management tool.

Teckwah has a good environment and friendly people that has helped me gain a lot of knowledge and experience. The staff here are experienced and can answer my questions or assist me if I need help.

Sherman Chan is attached to MELS operations at our Toh Guan facility. Under the guidance of Assistant Warehouse Manager, Mr Samuel Tang, Sherman has learnt the administration process and operation duties, as well as, the importance of work ethos – an attitude the school advocated in its students. The internship has taught him that this attitude applies to everything in life, not just at work.

I did not know what to expect before my internship started as I had never worked in a warehouse or logistics environment before. Thankfully, my colleagues and especially my mentor, Mr Samuel Tang are very supportive, patient and helpful. I was encouraged to ask questions if I was unsure. The lessons and skills I have learnt here will stick with me for life.

I feel that Teckwah treats everyone equally, whether an intern or a full-time employee. I felt very bonded with the team. Serving my internship in Teckwah has given me a great opportunity to learn new things that are relevant to my course. Working in Teckwah gives me a remarkable sense of belonging.

Joel Michael Pereira

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The Staff Appreciation Day cum TW50 App roadshow was held on 29 March. Co-organised by Staff Well-being Committee and the TW50 Organising Committee, the event marks an important milestone for the TW50 Celebrations thus far. Teckwahers were invited to the multi-purpose hall for some drinks and snacks. There was even a food station serving freshly made muah chee – a glutinous rice treat topped with crushed peanuts

or sesame. While enjoying the treats, staff were encouraged to download the newly launched TW50 App, and learn to navigate and use key functions such as liking a post as well as posting a comment or photo on the Digital Noticeboard. Chairman of TW50 Organising Committee, Ms Chua Ai Ling, also announced details of our Gala Dinner at the roadshow.

Haven’t gotten details about the Gala Dinner? Check out Teckwah Chatroom for more information!

Teckwah was ranked 26 out of a total of 327 participating organisations at the National Steps Challenge™ Season 3 (“Challenge”), which ended on 30 April. The result placed us at the top 10% in our industry and we were also the 2nd most improved organisation in the month of March*, winning a cash reward of S$1,500! This achievement was possible thanks to the commitment of participating Teckwahers who clocked in as many average daily steps as they could. Gift vouchers were awarded to our top 10 participants (check out their personal achievements). The cash reward shall be channelled into an upcoming Staff Appreciation Day for all Teckwahers. Post-Challenge, the Staff Well-being Committee encourages Teckwahers to stay active and continue the habit of walking!

NATIONAL STEPS CHALLENGE™ SEASON 3: RESULTS ARE OUT!

STAFF APPRECIATION DAY CUM TW50 APP ROADSHOW

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Tan Gek Tin Tan Lian Siong Lau Loh Keong Lau Suey Roei Wong Fong Kiew Lim Siew Kuai Tong Meng Yang Joyce Chan Choy Yin Lim Keck Loo Penny Ng Sai Ngor

33,966 30,824 26,662 25,386 25,209 24,213 20,920 20,832 20,400 20,151

Average Daily Steps

*Winning organisations were published on the Health Hub website.

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TAKE FLIGHT APRIL:

REDUCE, REUSE, RECYCLE MAY:

GREAT TECKWAH SALEJUNE:

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Presenting the winners of the Pixel Games in Quarter 2! The year-long series ends with a bang next quarter with a finale game. More information to be unveiled by the Staff Wellbeing Committee.

Congratulations to all our Pixel Games winners!

An active and healthy lifestyle is essential to productivity. Fellow Teckwaher, Analyst Programmer, Mr Low Zheng Xian, lives by this saying. On 13 March, Zheng Xian participated in an annual University Sports Festival at Seri Kembangan in Selangor, Malaysia where varsity teams including the alumni came together to compete in sport. Zheng Xian represented his alma mater - Universiti Tunku Abdul Rahman, in volleyball. His alumni team emerged overall champion! Typically, Zheng Xian plays volleyball 3 to 4 times a week to maintain his physical and mental fitness. Congratulations, Zheng Xian and his team. Keep up the good spirit!

STAYING ACTIVE KEEPS THE MIND ACTIVE TOO!

Zheng Xian (left) with his team.

Congratulations to our following overseas subsidiaries who celebrated their anniversaries in the second quarter.

“Happy 14th Anniversary, Mr. Nishihara.

We are thankful for the opportunities that TVCJ has this year! We will try our best to make it the best year! The best is yet to come! New projects will be our greatest gift to you.”

Mayumi Kitaoka,

Business Development Manager

TECKWAH VALUE CHAIN (JAPAN)

“It’s been 11 successful years since the establishment of our company. We are so proud to be part of the Teckwah team. Happy 11th Anniversary and we wish for more success and prosperity in the years ahead!”

Jones So,

Business Operation Manager

TECKWAH TRADING (HONG KONG)

OVERSEAS SUBSIDIARIES’ANNIVERSARY CELEBRATIONS

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“Happy 15th Anniversary to Teckwah Value Chain Thailand! We are thankful for being a valued member of the Teckwah family. We look forward to continued success and a brighter year ahead.”

Santhat Maksaph,

Country Manager

TECKWAH VALUE CHAIN (THAILAND)

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Current Good Manufacturing Practice (cGMP) is a regulatory standard that ensures the manufacturing of products occurs within a controlled environment and adheres to quality and consistency standards in line with customers’ product specifications. Being cGMP-compliant is critical to Teckwah as we serve our customers in the Biomedical and Pharmaceutical segments. In upholding cGMP standards, staff from TVC attended in-house training to refresh their cGMP know-how. Conducted by Technology and Productivity Director, Mr Patrick Kam - on 24 April and 2 May, participants were trained to interpret and adhere to standard operating procedures, observe good personal hygiene, and regularly perform cleaning activities on equipment and work areas.

cGMP AWARENESSTRAINING

In 2015, TWL achieved the accreditation for Good Distribution Practice for Medical Devices (GDPMDS) TS-01 Revision 2.1. With the certification up for renewal in 2018, in addition to recent revision of the GDPMDS TS-01 Revision 2.1 standard to SS 620:2016 – Good Distribution Practice for Medical Devices

– Requirements (SS GDPMDS), an awareness training was held on 19 April. It was conducted for both internal auditors and selected staff required to be equipped with the new knowledge of the SS GDPMDS standard prior to embarking on the transition. Participants also learnt about the new standard, differences in scope between the old and new standards, transition process, audit methodology, as well as, auditor’s roles and responsibilities.

GDPMDS CONVERSION AWARENESS & INTERNAL AUDITOR TRANSITION TRAINING

Whatever I learnt from this training, can be applied to my daily work. For instance, when handling food and consumable products, I have to put on my head cap and hand gloves to maintain hygiene.

This awareness training has taught me that every small effort counts in reducing waste. For instance, we can help save electricity by switching off our computers at the end of each day. By practising good 5S, we can improve cleanliness, safety and increase productivity.

About the SS GDPMDS

Developed by SPRING Singapore under the Singapore Standardisation Programme, this standard is applicable to importers, wholesalers and outsourced service providers dealing with medical devices in Singapore. Companies certified to SS GDPMDS should develop a quality management system that conforms to the requirements and demonstrate the ability to ensure the quality and integrity of the medical devices throughout the supply chain. (Source: Health Sciences Authority, 2017)

This training provided us the awareness for the conversion to new standard and differences in both frameworks. It also helped me to understand the implementation and fulfillment of requirements in the new standard.

Chin Wan Yim,

QA LeaderTan Soh Bee,

Line Leader

Randy Ng,

Program Manager

Following a successful conversion of ISO standards from ISO 9001:2008 to ISO 9001:2015 and ISO 14001:2004 to ISO 14001:2015 at the start of this year, the TPPI team organised an Integrated Audit training focusing on ISO 9001:2015 and ISO 14001:2015. The 2-day training held on 26 & 27 April, comprised of staff from the operator to managerial levels. An external consultant was engaged to conduct the training in the native language, ensuring staff fully understood the requirements of the new standards. In doing so, it ensures work is carried out by staff in full compliance with ISO standards.

TPPI’S INTEGRATED AUDIT TRAINING

Colleagues from TPPI - our packaging facility in Batam, Indonesia - comprising Business Development, Planning, Production and Quality Assurance, were in Singapore on 6 & 7 April to learn more about offset and digital print processes at TVC Singapore. Day 1 comprised a theory session conducted by Production Manager, Mr Reynard Cheong, and Technology & Productivity Director, Mr Patrick Kam. Day 2 focused on practical learning where the team observed actual print processes at TVC’s manufacturing facility. Senior Regional Business Operations Director, Mr James Chua, also shared his knowledge and experience with the team. TPPI is traditionally known for their corrugator production capabilities. With customers increasingly requesting for offset packaging solutions, the team recognised the need to enhance their knowledge beyond corrugator – to better serve them.

KNOWLEDGE SHARING WITH TPPI

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The most challenging part comes when customers have better product knowledge than us. This training is a good chance for us to improve our product knowledge to provide the best solution and service to customers. The more knowledge we have, the more confident we are.

Michael Grevano Tan,

Senior Sales Executive

Teckwah adopts a holistic system to integrate key components of its quality management and operations. The Integrated Management System (IMS) integrates the 3 key standards salient to the business: ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System) and OHSAS 18001 (Occupational Health and Safety Management System). IMS knowledge is essential. On 31 May, an in-house awareness training was conducted by Group Quality System and Asset Protection Manager, Mr Norman Lee, to newly joined staff of Teckwah Singapore. The training included an introduction to the 3 standards, the impact of these standards to the business, benefits of IMS and key roles and responsibilities. Participants also learnt about our Quality, Environment, Safety and Health (QuESH) policy and other relevant Management Systems in Teckwah.

INTEGRATED MANAGEMENT SYSTEM AWARENESS TRAINING

The Environmental, Safety and Health (ESH) Committee was set up in Teckwah to ensure the well-being of staff from the perspectives of workplace safety, health and security. The Committee promotes awareness around occupational ESH and provides information and guidance on the establishment of Teckwah’s ESH Management Systems. In 2017, a new ESH Committee was established comprising new and existing members. A 2-day training was conducted on 10 & 11 April to equip Committee members with knowledge of the prevailing Workplace Safety and Health (WSH) Regulations and how to conduct ESH monthly meetings, workplace audits and inspections. Participants learnt how to enhance workplace safety at Teckwah by knowing how to identify, intervene and investigate workplace-related hazards, accidents and incidents.

WORKPLACE SAFETY AND HEALTH COMMITTEE TRAINING

The session was well-paced and informative. I understand better the scopes of Teckwah’s various IMS systems and their relevance to ongoing operations. As most attendees are newcomers, we appreciate Norman’s consideration to communicate information in an easy-to-understand manner.

The trainer is very experienced - giving many real-life examples and explained how to interpret WSH regulations. During the risk assessment session, we practised how to conduct risk evaluations which is useful in work.

Leon Lam,

Business Executive

Lim Mong She,

Quality System Manager

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CULTIVATING INNOVATION@ TECKWAH - I & I

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This course is simple to understand and is applicable to our daily work. It teaches how everyone can complement each other and work as a team. By understanding the different thinking styles, I learnt how to maximise the potential of each individual to achieve the best outcome together.

Peter Lee,

Senior QA & Industrial Engineering Manager

The core value of Continuous Improvement is to inculcate in Teckwahers an attitude for continuous learning and improvement through creativity and innovation. In Teckwah, 50 years of transformation did not happen without continuously innovating our business and operating models. To continue cultivating innovation at Teckwah, the TW50 Organising Committee officially launched the inaugural Innovation & Ideation (I&I) Day. The event

- slated for July, is a platform for Teckwahers to present innovative concepts, ideas and/or solutions in relation to Teckwah’s current and future challenges, new breakthrough opportunities and ways to improve processes. Winners for the most innovative projects will be selected!

I was taught to look at things in different angles to spot for opportunities. I have also learnt to identify the different types of individuals and their strengths and weaknesses - which can assist in effective delegation of tasks to the right team members.

To prepare for I&I Day, a training programme, Spinovator™ Toolkit – How to Find Creative Solutions to Problems, was carried out in several runs from 9 to 13 April. Attended by Teckwah Singapore staff, the programme taught participants the concepts of creativity and innovation, and ways to foster ideas, spot opportunities and identify future needs of the organisation. The Spinovator™ Toolkit applies to any situation and helps staff examine current processes and develop practical solutions and experiences. Staff unable to attend the workshop will be able to participate in an in-house session to be conducted by HR and members of I&I Committee.

Terry Lee,

Senior Logistics Executive

The Standard Chartered KL Marathon 2018 attracted more than 38,000 runners on 8 April in Malaysia. Fellow Teckwaher and veteran runner, Ms Yong Lai Chee, took part in the marathon.

Every runner has a personal race story. In celebration of TW50, Lai Chee had volunteered to cover an additional 8KM to make it a total distance of 50KM! Colleagues from Teckwah Value Chain Sdn Bhd were at the race site to cheer Lai Chee on and even completed the last 500 meters together with her.

Congratulations and thank you, Lai Chee! Our heartfelt appreciation goes out to her for this innovative idea. She did an amazing job - completing 50KM in 4 hours 42 minutes 59 seconds. Bravo!

Key to successful marathon racing, as Lai Chee advises, is putting enough mileage to get the body accustomed to running for long periods of time.

What attracted her to marathons? She enjoys long distance running which provides the opportunity to explore scenic routes as well.

Apart from this marathon, Lai Chee was also proud of her achievements in past races - coming in 1st in her age group for the Taipei Expressway Marathon and 1st in Local Veteran category for the Standard Chartered Singapore Marathon 2015.

“Happy that this idea turned into reality. I felt a sense of accomplishment!” – Lai Chee

I&I PROJECTS ENHANCING PROCESSES

THROUGH TECH ADOPTIONPost-Spinovator™ workshop, Teckwahers have established teams to come up with innovative and creative projects to be showcased on I&I Day. To date, 7 project teams have been formed. For a glimpse of the projects to be presented, CaiXun is featuring 2 proposed ideas that explore the use of technology to improve work processes.

FEATURED

Problem statement: Currently all Finished Goods (FG) vouchers are generated by Quality Assurance (QA) personnel after FG undergoes outgoing QA inspection. These FG vouchers can only be created and printed at designated QA stations – which is inflexible and incurs more time for staff.

Proposed solution: To build in flexibility thus achieving productivity, the team proposes the use of a handy, portable device to facilitate QA inspection and allows QA to generate FG vouchers from the nearest printer.

PROJECT #1:

Problem statement:

A large amount of resources and time is invested in cycle count and stock-take activities – manual and mundane processes but necessary in ensuring inventory accuracy.

Proposed solution:

The team is exploring the use of latest technologies to increase productivity of such activities and reduce manpower reliance where staff can be better deployed for other value-adding tasks.

PROJECT #2:

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Knowledge sharing has always been Teckwah’s way of giving back to the business community. With humble beginnings as a family business, Teckwah experienced many challenges in our 50 years of transformation. While not all family businesses begin in the founder’s backyard (as did Teckwah’s), there are common challenges faced. The Teckwah 50th Anniversary Forum held on 25 May, was a platform designed to facilitate discussion while gaining expert advice on challenges of succession and transformation in family-owned enterprises. The brainchild of our Chairman and Managing Director, Mr Thomas Chua, and organised by the TW50 Organising Committee, the event attracted participants of current and next generation family business owners.

Esteemed professor of Management, long-time friend and business advisor to Teckwah, Prof Jean Lee was invited as the Forum’s facilitator-cum-lecturer. Having researched extensively into Asian and European multi-generational family businesses, Prof Lee’s wealth of knowledge and experience translated into an interactive dialogue where she fervently explored key ideas and frameworks for successful business continuity and transformation process. In her balanced delivery of examples and concepts infused with East-West insights, Prof Lee spoke and touched the hearts and minds of her audience.

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More about Prof Jean Lee

Prof Jean Lee has worked with many multinational and local organisations, which included Teckwah. Together with the Management of Teckwah, Prof Lee authored the book “Change vs Unchange – The transformation of Teckwah”. Published in 2000, it served as educational material and case study for the Executive Master of Business Administration programme at the National University of Singapore.

TECKWAH 50TH ANNIVERSARY FORUM

Prof Lee connected well with the audience, not just with her profound experience in family business, but her eloquent use of English, Mandarin and even

dialect! The session was holistic – blending eastern and western perspectives.

Chris Loo,

2nd Generation Business Owner

My deepest gratitude to the Teckwah 50th Anniversary

Forum and to President Chua, for his generosity and thoughtfulness in marking a

celebratory milestone with this distinctive event. The event was a success. […] Once

again, our appreciation goes to President Chua and his

entire team for their dedicated efforts.

Doris Du,

1st Generation Business Owner

In conjunction with TW50 celebrations, a teambuilding event was organised by the Jointac team between 20 to 22 April. The 3-day outdoor development programme commenced soon after work with the team travelling 5 hours to arrive at the event location in Xianju County, Zhejiang Province. After resting for the night, the event officially kicked off the next morning with an outdoor high element nature course, with activities like rock climbing, tightrope walking, and abseiling. Despite initial fears and uncertainties displayed in some colleagues, they ultimately took on the challenge and everyone successfully completed the obstacle course.

After lunch, the team pressed on to their next activity – scaling up the Shenxianju mountain. The mountain’s scenic beauty brought out the best climber in everyone; it was a much-needed push when the going got tough. Arriving at the peak, the hard work and perspiration immediately turned into fulfillment and joy. On the final day, the team headed to Yong’an Brook to experience traditional water rafting. The relaxing, nostalgic

UNITY IN STRENGTH

Books, whether digital or physical, have become a ubiquitous source of knowledge. Certain genres of books can even transport its readers to a world of fantasy and imagination. The lack of access to good books can hinder reading ability and interest, potentially impacting mental and spiritual growth. Presently, there are people who may never have that reading experience, nor set foot in a library. These people are the youths of rural China - a population of over 100 million. Against their well-read peers, the gap created by the lack of access to books will continue to widen if action is not taken.

In line with TW50’s CSR outreach, Teckwah Trading Shanghai is doing their part to benefit these village youths, especially to children who wish to read. Reading at a young age helps to cultivate the mind and spirit, positively contributing to a better upbringing. Hoping to fulfill this, the staff of Teckwah Shanghai gathered at the reception area on 11 May to donate their pre-

TECKWAH TRADING SHANGHAI SENDS

LOVE AND HOPE WITH EVERY BOOK

ride on the beautiful calm waters was a good respite from the bustle of work. While the event was a true test of strength and willpower, it provided a platform for bonding and relaxation. Jointac has emerged a stronger and more united team – onward to the next breakthrough!

BUILDING A STRONGER JOINTAC

loved books. The act of donating a book conveys love and hope for these village youths. The event included activities such as photo-taking and the commemorative signing of a handmade heart-shaped giant paper cutout where staff penned words of encouragement and blessings to the beneficiaries of this charity event.

Every moment is an opportunity for us to serve and bring goodness to the people around us. Giving back to society was one of the key themes of the TW50 celebrations. In April and June, Teckwahers from Tokyo and Singapore sent joy and smiles to residents of 2 local senior homes through song and games. Let’s recount their experiences!

COMING TOGETHER,Caring For All

SINGAPORE

Following our contribution to the children of Club Rainbow, TW50’s 2nd CSR activity brought colleagues of Teckwah Singapore to the senior residents of Lee Ah Mooi Old Age Home. 30 volunteers visited the home on 2 June. Besides assisting to serve lunch, volunteers, including our Chairman and Managing Director, Mr Thomas Chua, serenaded residents with a karaoke session. It was heartening to see everyone enjoying the songs as they hummed or sang along to familiar tunes. Teckwahers also mingled freely and played Bingo with the residents during which they all received specially-prepared gifts for their participation.

TOKYO

Colleagues from Teckwah Value Chain Japan Co., Ltd (TVCJ) participated in their first CSR activity on 21 April. The event was organised by Hands On Tokyo

– a non-profit organisation, which took the team to visit Hakujuso (白寿荘), a senior home in Meguro, Tokyo. Volunteers were assigned to different groups to assist the residents in activities such as manicure and hand massage; board games like Bingo and Shogi - traditional Japanese chess; colouring activity and making beaded accessories. The residents particularly enjoyed playing Bingo. Everyone gathered to sing “Fuji no Yama” (or Mt. Fuji), at the end of the activities. The event was a good opportunity for TVCJ to bond and contribute back to society as well.

We are thankful that Teckwah organised this CSR event – before this, we were keen

on voluntary work but did not have the opportunity to do so. Our takeaway is that regardless of how busy we are with work, we

should value quality time spent with family, especially with our parents and the elders.

It was a very special experience to visit a senior home with the team. With big hearts, everyone worked hard and enjoyed all

activities with the residents. The team brought many smiles to the people and colleagues

learnt about the volunteer spirit. I hope we can organise more social contribution activities when we celebrate TVCJ’s 15th

anniversary next year!

Lui Sze Ya, Assistant Supervisor;

Tiffany Chong, Senior Billing Administrator;

Calvin Tan, Senior Program Manager

Mayumi Kitaoka,

Business Development Manager

Don’t worry, Company will release

us at 3pm that day, enough time for us to

get ready.

Great, I’m looking forward! I’ll look for my out�t this weekend!

Boy! Time �ies, it’s already June! 2 more months to Teckwah’s 50th birthday!

That’s right, I’m so excited! Wow, the gala dinner is coming soon! Gala dinner?

During the Sta� Appreciation roadshow, the TW50 Organising

Committee announced that our Gala Dinner would be held at the Ritz

Carlton Hotel on 17 August at 6.30pm. The theme is 1960’s – when

Teckwah was founded!

Dress up? Will we have time?

Yes, and there will be winners for best-dressed too! We should dress to

the 1960’s theme!

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Celebrated 40 years with commemorative logo and 2 CSR events, where Teckwahers teamed up to plant

41 trees along West Coast Park and to volunteer at 40 welfare organisations

Let’s relive the days when we expanded our horizon by diversifying into Logistics and growing our network through G.A.L.S. and global strategic alliances. Continuing our Journey of Excellence, we launched company-wide service and productivity campaigns. Finally, we welcomed our new reality – Pixel Red.

TECKWAHcelebrates 50!EXPANDING HORIZONS, PURSUING EXCELLENCE

德华庆祝50周年纪念：

开疆拓土，追求卓越

The decade importantly marked our diversification into service parts and reverse logistics. We expanded our

regional footprint in Asia Pacific by incorporating more subsidiaries under the Teckwah family. Approaching 40, the Singapore Quality Award was a milestone win and a recognition of Excellence at Teckwah. And as we turned 40, we celebrated by giving back to society and the Environment.

2000s

Diversified into Logistics 进军物流业 2004

20061st in the printing industry to be conferred the SQA 成为印刷业第一家赢得新加坡素质奖的 公司

一起重温历史，见证德华通过“国际市场，本土供应（G.A.L.S.）”和国际策略联盟进军物流行业，拓展业务网络，开阔发展道路的历程。凭借追求持续卓越的精神，我们在全公司推出了服务和生产力提升措施。最后，我们迎来了全新的企业总部—Pixel Red。

在这十年期间，德华进军维修零件和逆向物流行业，实现业务多元化。我们通过收购子公司扩大德华集团的规模，拓展在亚太地区的业务版图。在成立近40周年时，德华赢得了新加坡素质奖，以表彰公司的卓越成就。在庆祝40周年时，我们不忘回馈社会，积极保护环境。

2008

推出40周年纪念标识，举办2次企业社会责任活动，期间德华员工在西海岸公园栽种了41棵树，并在40个福利机构参加志愿者活动

2009 Launched Service Campaign during 41st Anniversary celebration为庆祝41周年举办志愿服务活动

Expanded regional network to include G.A.L.S. sites in Bangkok, Thailand; Sydney, Australia; New Delhi, India; Shanghai, China; Hong Kong; Taipei, Taiwan. Built strategic alliances with

partners in Europe and North America 扩大区域网络，涵盖泰国曼谷、澳大利亚悉尼、印度新德里、中国上海、香港和台北的“国际市场，本土供应（G.A.L.S.）”合作伙伴，与欧洲和北美的合作伙伴建立国际策略联盟

Established our 1st Logistics site in Jakarta, Indonesia 在印度尼西亚雅加达成立第一家物流设施

（印尼子公司）

2003 - 2008

2010sOur pursuit of excellence and expansion continued. Regionally, we grew our footprint in Malaysia, China and Indonesia. Locally, we

re-engineered processes to achieve breakthrough productivity. Before moving to Pixel Red, we underwent another brand refresh. Our Teckwah logo was given a contemporary revival with a new symbol that embodied our “Change vs. Unchange” philosophy.

我们继续追求卓越。在亚太地区如马来西亚、中国和印度尼西亚，进一步拓展业务。在本地，我们重新设计流程以实现生产力的重大突破。在搬到Pixel Red之前，我们再次更新品牌形象，全新设计的品牌标识蕴含了德华“变与不变”的理念，让德华品牌形象重新焕发时代活力。

2010 Established PharmaPack Solutions in Iskandar, Johor 在柔佛伊斯干达成立德华医药物品

包装（马）私人有限公司

2011

- 2nd time winner of the SQA- Welcomed Jointac into the family - strengthened footprint in China with added customs management capability

- Embarked on company-wide Productivity campaign – Project Sesame

- 第二次赢得新加坡素质奖 - 上海展通国际物流加入德华大家庭—强化中国业务，提升通关管理能力

- 展开集团提升生产力活动—芝麻项目

2012Broke new ground at Paya Lebar iPark, preparing for future headquarters 德华集团新总部在巴耶利峇工业园大成道破土动工

2014Settled into our new home, Pixel Red at Tai Seng; refreshed the Teckwah brand

搬进大成道集团新总部Pixel Red，更新德华品牌形象

Did you know: Tai Seng was a kampung with quite a “colourful” past. In a heritage book titled Once Upon A Tai Seng Village, it was revealed that robberies and gangsters were prevalent in the area. “It was like the movies,” as 73-year-old retired hawker, Mr Ang Mia Chaw remembers. 你知道吗： 大成一带过去是甘榜，充满多彩的记忆。文化遗产书《很久以前的大成甘榜》中写道，大成一带曾经是劫匪和帮派的聚集地。“就像电影描述的一样。”73岁的退休小贩Ang Mia Chaw回忆道。 Source: https://www.straitstimes.com/singapore/tai-sengs-gang-wars-captured-in-new-book

BET YOU ALREADY KNEW: Tai Seng is in proximity to many of our past locations, such as Kim Chuan (1979 – 1989); Irving (1973 – 1979); Rindu (1972 – 1973); Geylang (1968 – 1972). 大成坐落在很多历史名街的附近，包括金泉(1979 - 1989)、 欧文(1973 - 1979)、林都(1972 - 1973)和芽笼(1968 - 1972)。

2015

MICA (P) NO. 061/08/2017• 德华集团内部刊物2018年第2期

德华集团内部刊物

合力

茁壮成长

齐心

最新消息 迈向工业4.0：德华启动数码化转型 德华价值链在终端包装线采用自动化机器人技术 你有话说：OCR项目 德华再度荣获包装设计奖 Pixel Red再度荣获绿色建筑标志金奖 服务平台(SD+)系统升级

“未雨绸缪”项目：主要亮点

企业与社会责任 集团财务总监分享他对“未来财务”的看法 中欧商学院EMBA学生到访德华 德明政府中学实习计划 认识德华实习生 员工活动 员工感谢日暨德华50周年路演 全国健步大挑战第3期： 成绩已揭晓 Pixel Games (四月－六月） 海外子公司的周年庆祝活动 保持活跃，保持思维敏捷！

培训与发展

《现行良好生产实践》意识培训 《良好医疗器械分发实践》（GDPMDS）意识及内部审计师培训 TPPI印刷知识分享 TPPI的综合审计培训 综合管理体系意识培训 工作场所安全与健康委员会培训

德华50周年庆最新资讯培养德华创新文化—创意与创新日（I & I）创意与创新项目选登—通过科技提升工作流程50庆50 德华50周年座谈会上海展通团队建设活动 德华商贸（上海）爱心公益活动：“放飞爱心，书送希望”携手努力，关爱社会 德华庆祝成立50周年：开疆拓土，追求卓越

德华聊天室

时下，德华最热的话题，往往离不开50周年庆这个主题。

50周年庆已经进入倒计时，与此相关的一系列活动也正如火如荼地展开，包括探访李亚妹安老院；举办创意与创新培训并成立了7个 项目小组，各小组将在7月份的 “创意与创新日” 公开展示他们的成果并评选出优胜的队伍。

我们的员工翁丽珠，今年4月8日参加在吉隆坡举办的渣打银行马拉松赛。当她跑完了42.195公里后，又坚持跑了8公里， 以完美的50公里马拉松来纪念德华50周年庆。

50周年庆组委会也收到大量与庆典相关的投稿照片。当然，还有令人垂涎的50周年庆晚宴，到底会怎么样呢？去聊天室逛逛吧，哪儿正聊这事呢。

50周年庆之后，德华将迈入第二个50年，正好赶上来袭的“工业4.0”浪潮。黑白进入彩色的世界，我们经得起新科技的震荡。德华在工业4.0中不落人后，引进机械手和先进数码化机器，实现从粘盒，装箱到打包一体化的自动生产线，预计可以节省至少五十巴仙的人力。

从本期开始，董丽珍不再担任《彩讯》编委主席，接任的是蔡幸玲。丽珍在长达11年的任上，积极参与并推动《彩讯》改版，显著地提升了《彩讯》质量， 使《彩讯》更加受读者欢迎。全体编委借本刊一角对她说声“谢谢”！

让我们热烈欢迎新任主席幸玲。

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编委的话

内容:

顾问：吴乃平

主席：蔡幸玲

秘书：黄彩云

会员：蔡宝慧，钟丽明，周伟强， 陈素娥，文淑娴，张美娥， 王詩淑，李靖宇

海外投稿者： Evayarna (峇淡), 北岡真由美 (日本）, 何萍(中国),聂雯雯(中国)

德华集团内部刊物 印刷－德华价值链私人有限公司

2018年第2期

《彩讯》也刊登在德华集团网站 www.teckwah.com.sg

请电邮您的反馈到 info@teckwah.com.sg

继1月参观了新加坡制造技术研究院的模范科技制造厂后，德华管理层与研究院合作，正式启动德华数码转型。4月25日，数码转型与创新(DTI™)计划在Pixel Red正式推出。试行阶段的计划提供了利用数码技术实现商业模式转型的方法论框架。德华将了解当前的数码程度，确定未来的战略目标，决定在哪些方面制定并执行数码化措施，将工作环境转化成 “SMART” 空间。

数码转型与创新计划由年轻一代领导人牵头，各领导人将负责带领一个由管理层、部门主管和员工组成的团队。通过统筹人才、流程和提案，各团队将专注于强化策略和业务主张以推动增长，同时实现信息和运营的高效管理，通过流程的数码转型达成战略目标。对德华而言，启动数码转型与创新是迈向下一个50年，创造数码未来的重要一步。

管理层对印刷制造的未来具有清晰的愿景—自动化、数码互联、创造价值。科技和生产力总监甘松德积极探索最新的自动化技术，通过整合现有生产线，提升生产力和流程能力。虽然现有的印刷和印后设备已经升级，但松德和他的团队认为高效的终端包装流程也同样重要。

团队希望将机器人技术应用到终端包装中，为此联系合适的服务提供商，针对我们的运营需求定制机器人技术。终端包装线实现自动化后，只需要1名操作员（现在需要4名）。这将降低对人力的依赖程度，重组员工职能。通过采用自动化和数码技术，员工能够有机会学习新的技能和知识，确保他们在迈向工业4.0的过程中保持职场竞争力。

德华价值链在终端包装线采用自动化机器 人技术

迈向工业4.0： 德华启动数码转型

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你有话说：OCR项目

在员工建议下，《彩讯》推出了“你有话说”栏目，应征求读者对不同主题的想法和观点。本期属于试行，我们邀请读者对德华总部新实施“应付账款光学字符识别流程”（OCR）解决方案提出建议。

这个项目最令你感到惊讶的是什么？

招娣：无论是校验还是批准阶段，发票的可追溯性都有保障。我们能知道从收到发票到批准所花费的时间。

秀玉： 财务团队人工数据输入的工作减少了，我们能更专注于会计分析工作。

诗玲：不再需要把纸质发票交给相关经理签名，减少了发票丢失的几率。然而，这个系统有些限制，无法满足某些业务部门的需求。

OCR对你的工作产生了哪些影响？

诗玲：对我的团队而言，只是提交发票给管理层批准的流程变了。和TVC相比，他们使用SAP系统而我们不用，因此影响很小。

嘉慧：电子化的流程减少了纸张的消耗，与之前纸质发票的使用流程相比，也节省了时间。

真铃： OCR帮我们减少了大量文书工作，实现了发票批准流程的无缝衔接。以前我们会同时收到很多组发票，必须要递交到不同部门批准。

自OCR项目实施以来，最大的挑战是什么？

秀玉： 与人工数据输入相比，OCR能更有效地记录发票上的数据。但如果发票不清楚，OCR无法读出扫描的字符，那就需要人工输入缺失的数据。

光豪：用户必须适应工作流程的变化，新流程需要额外的发票核验时间。OCR也有它的限制，目前，资讯通信科技（ICT）部门的流程只实现了半自动化。

还有什么要与大家分享吗？

真铃：整个项目的实施非常顺利。通过开展用户接受度测试，用户有机会试用并熟悉系统界面，总体设计也十分完善。如果说有什么需要改进的地方，字体可以调大

一点，这样易于阅读！

下列读者提出了宝贵意见， 在此我们表示感谢：- 钟诗玲， 助理项目经理

-杨真铃， 高级业务运营经理

-周嘉慧， 高级行政助理

-王招娣， 高级项目管理员

- 廖光豪， 系统经理

- 黄秀玉， 高级财务助理

4最

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在2018年第11届惠普数码印刷卓越奖的评选中，德华荣获“折叠纸盒——食品包装类”奖项。颁奖典礼与2018年Dscoop亚太会议一同在韩国首尔举办，亚太区各国共提交了345份入围作品。德华价值链新加坡公司自己设计并制作的2017年圣诞节日历成为最终赢家。评委小组由图象艺术行业翘楚组成，评选标准包括整体美学、营销效果、外观吸引力、设计适用性、创新，以及媒介和材料的有效利用。祝贺全体德华人！

德华再度荣获包装设计奖

德华的Pixel Red大楼再度荣获新加坡建设局颁发的绿色建筑标志金奖。为获得重新认证，Pixel Red实施了新的改进策略，以维持绿色建筑标志金奖评级。新策略包括三项改进计划和政策，即能源政策和管理改进计划；省水管理改进计划；环境和绿色采购政策。

Pixel Red于2013年首次获得新加坡建设局绿色建筑标志金奖。大厦设施管理团队联合相关支持单位，与专业咨询顾问和供应商制定出采取高效的方法，优化Pixel Red大厦的运营，改善了室内空气质量管理能力，提升了Pixel Red使用者的健康和福祉。再次获得金奖评级后，德华相信各项改进计划和政策将惠及Pixel Red大厦全体使用者。

关于新加坡建设局绿色建筑标志奖

2005年推出的新加坡建设局标志奖旨在促进可持续发展的建筑环境。绿色建筑标志奖的框架为申请者提供了各类改进策略，以促进能源和水资源的节约，提升建筑的整体运营效率。（资料来源：新加坡建设局，2018年）

集团业务拓展总监蔡艾玲（右三）在Dscoop亚太会议上领奖。

PIXEL RED 再度荣获绿色建筑标志金奖

5最

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德华的服务台系统于5月7日升级到新版本。此次升级涵盖了集团旗下除中国以外的所有子公司。升级后的系统提供多项增强功能，通过优化联系渠道，更及时地联系ICT部门最适合的支持团队，加快了事件和服务请求的解决速度。在新版本推出前， ICT部门给用户进行了新平台使用培训。用户还能下载电子版本的培训指南，作为日后的参考和协助。除了全新的用户界面，也更新了请求目录模板，让提出SD+请求的过程更简便。现在，用户发到请求目录下的各种请求，都能迅速配备容易使用、设计完善的模板。模板中已经预填充了关键的技术信息，进一步简化用户提出SD+请求时选择模板并填写请求表格的过程。与此同时，重新设计后的模板能收集ICT部门处理用户请求所需要的关键信息。

自2017年“未雨绸缪”项目推出以来，多个项目已经实施或正在进行中。本刊前几期曾报道“未雨绸缪”项目的目标和其框架的5个核心元素。本期 “未雨绸缪”项目负责人蔡其兴分享了项目的主要进展情况：

改善客户响应:

“《项目转换》 旨在应对客户要求‘量少样多’的趋势。把量少样多的订单从传统的胶版印刷转向数码印刷，即减少浪费, 又不影响质量。”

利用“现有和新获得的专业知识”， 建立全面知识系统：

“加强现行OJT计划，确保员工学习到最新的专业知识。例如，为操作员按现行标准举办关于《现行良好生产实践》进行知识更新培训，并把德华精神融入员工职业操守中。”

设计 “强化能力,适应变化”系统：

“我们安排了‘知识日’活动，籍此机会与核心客户沟通，确保我们的能力可以满足客户现在及未来的需求。我们根据当前和未来的业务需求，重新检讨了员工职责范围并进行了调整。在外，我

们与多所高等学府合作发掘潜在人才。最近公司推出了‘数码转型’计划，积极推动德华迈向工业4.0。”

“未雨绸缪”框架是为德华提高质量管理的强大工具，团队将继续推行并完善已有项目。“未雨绸缪”是实现长期成功和可持续发展的关键举措。

Responsiveness to customer’s needs 完善对客户的回应 Excellence in quality management highway 实施卓越品质管理模式Applied domain knowledge and newly acquired knowledge 利用现有专业知识和新掌握的专长建立全面知识体系Dynamic adaptation to change with deepened capabilities 深化能力灵活适应变化Yield competitively differentiating results 实现差异化竞争业绩

你知道吗？

服务平台(SD+)系统升级

“未雨绸缪”项目：主要亮点

6最

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对公司而言，企业社会责任不仅包括回馈社会，还包括促进社会的可持续发展。除了积极提升下一代的教育水平，德华也通过各类相关平台分享50年来德华积累的知识。第9届亚洲首席财务官创新论坛就是这个平台。论坛于5月9日至10日举行，为期2天，来自各行各业的50多名专家出席，探讨将会影响全球财务界的重大趋势及机遇。

德华集团财务总监吴运贤主持了主题为“财务职能未来何去何从”的分论坛。除了担任主持人，他还通过案例分析，分享了他对未来财务职能的见解。被问及参会感想时，他表示：

5月21日，中欧商学院EMBA项目的学生，包括业主和大型公司的管理层到访德华。此次访问由新加坡管理大学家族企业学院举办，这是中欧商学院EMBA首次推出的海外课程单元之一。由中欧商家族传承研究中心联合主任李秀娟教授带领到德华访问学习。德华集团主席兼董事经理蔡其生向来访学员介绍德华多年来的成长历史和转型过程。他还分享了如何根据政府的经济发展方向调整公司策略方向的见解。最后，在集团业务拓展总监蔡艾玲的陪同下参观德华历史长廊。

中欧商学院EMBA学生到访德华

集团财务总监分享他对 “未来财务”的看法

7

很荣幸能聆听到微软、劳斯莱斯和强生等大型企业的经验。总体而言，与各大跨国公司和领先企业的财务总裁同台分享，相互学习，让我获益良多。将来如果有类似的活动，我一定会参加。

企业

与社

会责

任

关于中欧商学院

中欧国际工商学院（简称：中欧商学院）由中国政府和欧盟于1994年联合创办，双方办学单位是上海交通大学和欧洲管理发展基金会。（资料来源：中欧商学院，2018年）

8

5月28日至6月8日，两名来自德明政府中学的5年级学生程衍衡和梅愷恩在德华价值链POD部门实习。这是按照新加坡教育部推出的“教育与职业指导”课程设立的计划，重点在于职业规划，帮助学生了解相关信息，做出合理的求学和职业选择。

学校希望学生在德华实习能有机会体验某个行业（例如印刷行业）的工作， 在真实的工作环境下学习。通过为期2周的实习，学生获得积极的工作态度和价值观，如守时、团队协作、主动和负责等；在个人层面上，实习能加深学生们对自己的了解，有助于培养未来的职业兴趣。

德明政府中学实习计划

黄其萱将学校所学的知识运用到在德华的日常工作中，如编制运营报告和表格等。她分配到SRFR和CRU项目团队，通过实习学到了良好时间管理，这对她的考前复习非常有益。她也意识到团队合作的重要性，学会了如何与各有特长的团队成员相处。

同事们都很亲切友好。只要我们有任何疑问，他们都愿意提供建议和回答。工作地点附近有很多餐馆，交通也很方便。

我 接 触 到 了 P O D 工 作 流 程 ，从接收设计文件到最终成品，了解到部门对保安的严格要求

（如禁止带手机和提包）。

梅愷恩

程衍衡

认识德华实习生工教学院国际贸易物流高级证书班的学生到德华实习。 下面是他们在各部门的实习体验。

我在这里找到了归属感。大家都很热情亲切，帮助我更快融入新环境。通过实习，我对物流行业有了新看法，意识到课本上的内容不一定完全反映行业实情。我渡过

了一段美好时光和全新的体验。

黄其萱

程衍衡（左下角）和梅愷恩（右下角）和POD部门的同事。

企业

与社

会责

任

Subramaniam S/O Siva Ananthan

Joel Michael Pereira分配到JNE团队。在实习期间，他负责处理海外货运的行政工作，如准备发票，与货运代理人协调收款事宜等，还为库存管理提供协助，如捡货和进仓，使用JNE的内部库存管理工具等。

德华工作环境好，同事热情，让我获得不少知识。这里的同事经验丰富，能回答我的疑问并提供帮助。

曾圣恩分配到东关工厂的MELS部门。在仓库助理经理邓然胜的指导下学习管理流程和运营职责，以及职业道德的重要性（学校也是如此教导学生的）。通过实习，意识到负责任的态度不仅适用于工作，也适用于人生方面。

我从没在仓库或物流工作过，实习前不知道这是个怎么样的工作。感谢邓然胜，非常耐心帮助我。遇到不确定的事情，我随时可以提问。在这里学到的经验和技能让我难忘。

我觉得德华平等对待实习生。我与团队建立了深厚的感情，让我有机会学习与未来事业发展有关的新事物，还给了我一种强烈的归属感。

Joel Michael Pereira

Subramaniam S/O Siva Ananthan在大巴窑客户服务部的赠品柜台实习，负责库存管理，包括每周库存盘点和处理客户产品询问等，还学会了如何使用SAP系统，有助于将来职场工作。此外，还锻炼了有效沟通，学会在工作和生活之间取得平衡。

9企

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责任

曾圣恩

3月29日，员工俱乐部和德华50周年庆组委会联合举办员工感谢日暨德华50周年路演，这是德华50周年庆祝系列活动中的重要节目。德华员工聚集多功能厅品尝饮料和点心，还有新鲜制作的麻糍，配上花生碎或芝麻，美味可口。享用美食的同时，员工也可以下载最新推出的TW50 App，尝试页面导航，使用点赞和数码通知面板发布以及照片点评等功能。德华50周年庆组委会主席蔡艾玲还宣布了50周年庆晚宴的细节。

想知道更多晚宴的详情？欢迎到德华聊天室了解更多信息！

全国健步大挑战第3期于4月30日结束，德华在327家参赛机构中排名第26，业界排名前十巴仙。我们在3月份的排名进步第二快*，并赢得1500新元的现金奖励！这要归功于参赛的德华员工每天创下更高的行走步数。排名在前10位的德华参赛者（参阅他们的个人健步成绩）将获得礼券。1500新元的现金奖将用于即将举行的员工感谢日。挑战赛虽然结束，员工俱乐部鼓励德华人继续保持健步习惯，坚持活跃的生活方式！

员工感谢日暨 德华50周年路演

姓名

陈玉珍

陈连祥

刘骆强

刘穗蕊

黄凤娇

林秀奎

童明养

陈彩艳

林洁茹

黄赛娥

33,966

30,824

26,662

25,386

25,209

24,213

20,920

20,832

20,400

20,151

日均步数

10员

工活

动

全国健步大挑战第3期- 成绩已揭晓

*获胜机构名单见Health Hub网站。

TAKE FLIGHT

REDUCE, REUSE, RECYCLE

GREAT TECKWAH SALE

四月份:

五月份:

六月份:

员工

活动

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第一名 第二名

第三名 第三名

第三名第三名

第二名第一名

第一名 第三名第二名

这一季Pixel Games获奖者已揭晓！为期一年的Pixel Games系列赛以下一季的最后一场比赛结束。更多信息将由员工俱乐部公布。

“活跃健康的生活方式对生产力至关重要。”这是德华分析师程序员刘政贤的座右铭。他于3月13日代表母校拉曼大学，参加马来西亚雪兰莪沙登举行的年度大学运动节。他和校友组成的队伍勇夺冠军！为了维持体力，保持思维敏捷，政贤每周平均打3-4次排球。祝贺政贤和他的队友！再接再厉！

保持活跃， 保持思维敏捷！

刘政贤(后排，左二）和校友队。

“14周年快乐，Mr Nishihara。

感谢您今年带给德华价值链日本的机会。我们将尽力在今年创造最佳业绩！未来更精彩！新项目将成为我们送给您的大礼。”

北岡真由美， 业务拓展经理

德华价值链（日本）：

“公司已经成立11年了。身为德华团队的一份子，我们深感自豪。11周年快乐！祝愿公司未来取得更大的成功和繁荣！”

苏炳忠， 业务运营经理

德华商贸（香港）：

海外子公司的周年庆祝活动

“15周年快乐！我们深感自豪成为德华大家庭一员。我们期待持续的成功和更辉煌的未来。”

Santhat Maksaph, 区域经理

恭喜下列在第二季度举办周年庆活动的海外子公司。

德华价值链（泰国）：

12员

工活

动

Busin

ess

Up

da

tes

《现行良好生产实践》（cGMP）是一套监管标准，旨在确保产品在控制环境下进行生产，同时遵守质量及一致性标准，符合客户的产品规格要求。《现行良好生产实践》合规对德华至关重要，因为我们的服务对象包括生物医学和制药行业的客户。今年4月24日和5月2日，科技与生产力总监甘松德为员工进行

《现行良好生产实践》培训，让受训者了解并遵守标准操作程序，保持个人卫生和健康，同时定期清理设备及工作区。

《现行良好生产实践》意识培训

2015年，TWL获得了（GDPMDS）TS-01修订版2.1的认证，该认证将于2018年到期，并且将修订成为《SS 620:2016—良好医疗器械分发实践》(SS GDPMDS)。4月19日举行的SS GDPMDS意识培训，受训人员包括内部审计师及需要了解SS GDPMDS标准的员工。受训者学习了新标准的内容、新旧标准的区别、过渡过程、审计方法及审计师的职责。

《良好医疗器械分发实践》 （GDPMDS）意识及内部审计师培训

这次培训教会我减少浪费。例如，下班时记得关电脑节省电力。通过践行5S标准，我们能改善清洁度、安全和生产力。

我从培训中学到的东西都能运用到日常工作中。例如，在处理食品后续包装时，需要戴帽子和手套，以保持卫生。

此次培训帮助我们了解如何过渡到新标准，以及两套标准的区别。通过培训，我熟悉了新标准的实施要求。

陈婉吟， 质控组长

黄国明， 项目经理

陈淑美， 生产组长

关于SS GDPMDS

该标准由新加坡标新局制定，属于“新加坡标准化计划”的一部分，适用于新加坡医疗器械的进口商、批发商和外包服务提供商。公司要获得SS GDPMDS认证，必须具备符合要求的质量管理体系，同时证明有能力确保医疗器械在整个供应链上的质量和完整性。（资料来源：新加坡卫生科学局，2017年）

13培

训与

发展

年初成功完成ISO标准的转换后（从ISO 9001:2008标准转向ISO 9001:2015、从ISO 14001:2004转向ISO 14001:2015），TPPI团队举办一场关于ISO 9001:2015 和 ISO 14001:2015的综合审计培训。4月26日至27日举行为期两天的培训，受训者包括从操作员到经理级的各级员工。公司聘请外部顾问并以当地语言进行培训，确保员工充分理解新标准的要求。通过培训确保员工工作时完全符合ISO标准。

4月6日至7日，来自德华纸制品厂（印尼）私人有限公司（TPPI）业务开发、规划、生产和品质部门的同事到访新加坡德华，学习胶版和数码印刷流程。第一天由生产经理钟俊雄和科技与生产力总监甘松德主讲理论课程。第二天的重点内容是实践学习，到生产现场观摩实际印刷流程。高级区域业务董事蔡其兴也与团队分享了他的知识和经验。TPPI此前的专长是生产瓦楞纸，随着客户对胶版印刷解决方案的需求日益增加，团队意识到需要提升瓦楞纸以外的知识，以便更好地服务客户。

TPPI印刷知识分享

我们最大的挑战是客户比我们对产品有更深入的了解。此次培训为我们提供增进产品知识的机会，有助于我们为客户提供最好的解决方案和服务。我们了解的知识越多，信心就越足。

Michael Grevano Tan, 高级销售执行员

TPPI的综合审计培训

培训

与发

展14

德华通过整合质量管理及运营的核心部分，组成一套综合管理体系。这套综合管理体系整合了3项关键业务标准：ISO 9001（质量管理体系）、ISO 14001（环境管理体系）和OHSAS 18001（职业健康与安全管理体系）。掌握综合管理体系的知识至关重要。5月31日，集团品质系统及资产维护经理李锡辉为新加入的职员工举行了内部培训。此次培训介绍了上述3项标准，这些标准对业务的影响，以及综合管理体系的优势和关键职责。受训者还了解了德华的质量、环境、安全与健康政策和其它相关管理体系。

综合管理体系 意识培训

德华成立工作场所安全与健康委员会（ESH）， 旨在确保员工在工作场所的安全和健康。委员会通过ESH体系宣传工作场所安全与健康意识并提供信息和指导。新一届ESH委员会于2017年成立，由新旧成员组成。4月10日至11日，为ESH委员举行了2天培训，协助他们了解现行工作场所的安全与健康法规，以及如何召开月度ESH会议，工作场所审核和检查等。委员们学会识别，介入和调查工作场所相关事故和事件，从而提升工作场所安全性。

培训节奏适中，信息充足。我更深入地了解了德华的各类综合管理体系和它们对业务运营的重要性。由于大部分参与者是新员工，锡辉采用简洁理解的方式进行讲解，我们对此表示感谢。

林锦源， 业务执行员

工作场所安全与 健康委员会培训

培训师经验丰富，列举了很多实际场景中的例子，并详细阐述了工作场所的环境、安全与健康法规。在风险评估培训环节中，我们练习了如何开展风险评估，这在工作中非常实用。

林梦思， 品质系统经理

15培

训与

发展

培养德华创新文化创意与创新日（I & I）

该课程内容简单，易懂，实用。它教会每个人如何形成互补，提高团队协作效率。通过了解不同类型的思考风格，我学会了如何提高个人潜力，共同达到最佳成果 。

李致名，品质与工业工程高级经理

德华长期灌输精益求精的核心价值，员工秉持持续学习的态度，通过创意创新改进现状。德华50年的发展离不开业务及运营模式的持续创新。今年7月，德华50周年庆组委会正式推出首个创意与创新日，提供改进流程的平台，让德华人展示创新概念、想法和解决方案，实现新突破，迎接目前及未来挑战。届时将评选出最佳创新项目奖！

为了迎接创意与创新日，德华员工于4月9日至13日参加“SpinovatorTM Toolkit— 寻找解决问题的创意之途”培训，学习创意和创新的概念，以及如何构思创意，发掘机会满足公司未来需求。SpinovatorTM Toolkit适用于任何情况，能帮助员工检视当前流程，取得解决方案和经验。没能参加该培训的员工则另行安排培训。

我学会了从不同角度看待事物以寻找机会。我还学会了如何识别不同类型的人和他们的优缺点—这有助于有效地分配任务给团队成员 。

李伟昇，高级物流执行员

16德

华50

周年

庆祝

很高兴能把自己的想法变为现实。我获得了极大的成就感！

4月8日，2018渣打银行吉隆坡马拉松在马来西亚举行，吸引超过3万8千人参加，当中包括德华员工、资深长跑者翁丽珠。

长跑人都有自己的故事。为庆祝德华50周年，丽珠自愿多跑8公里，让总程达50公里！来自德华价值链马来西亚的同事到比赛现场为她加油，还和她一起完成最后500米。

祝贺你，丽珠！我们衷心感谢她的新颖创意！她仅用4小时42分59秒跑完全程50公里。太棒了！

丽珠表示，马拉松比赛的成功关键在于平时多跑 ，让身体习惯长时间 跑步。

是什么吸引她开始跑马拉松？因为她享受长跑，途中还能欣赏美景。

除了这一次马拉松，丽珠还在之前的比赛中取得了许多骄人成绩，包括台湾高速公路马拉松同年龄组第一，以及2015渣打银行新加坡马拉松本地资深长跑组别第一。

通过科技提升工作流程Spinovator™ 培训结束后，德华员工组建了7支创新与创意项目团队，并将在创意与创新日展示他们的成果。本期《彩讯》选登其中两个利用科技改善工作流程的项目。

创意与创新项目选登

问题说明：

目前所有成品的合格证均由品管人员检查后发出， 但只能在指定的地点发出并打印，缺乏灵活性， 耗时较多。

提议解决方案：

为提升灵活性，提高生产力，团队提议采用移动式设备进行检查，方便品管人员就近打印机打印合格证。

项目一：

为确保库存准确性而进行的周期盘点和库存清点，需要投入大量资源和时间，过程单调，耗时耗力。

提议解决方案： 团队正在探索利用最新科技提升库存盘点的效率，降低人力依赖度，更好地配置人力资源，让员工能专注于其它增值工作。

项目二：

50 庆5017

德华

50周

年庆

祝

问题说明：

丽珠

知识分享一直是德华回馈商界的方式。从家庭作坊起家，德华50年的发展过程中遇到了很多挑战。虽然并非所有家族企业都像德华一样，起源于创始人的住家后院，但它们都面临一些共同的挑战。5月25日举行的德华50周年座谈会旨在促进讨论，听取专家建议，探讨如何克服家族企业传承和转型等挑战。此活动由德华集团主席兼董事经理蔡其生提议，德华50周年庆组委会主办，吸引了众多家族企业主及他们的下一代参加。

资深管理学教授、德华的老朋友和企业顾问李秀娟女士受邀担任座谈会的主持人兼讲师。李教授对亚洲和欧洲传承多代的家族企业进行了深入研究，她渊博的知识和丰富的经验让整场对话互动热烈，探讨了企业成功延续和转型的关键概念及框架。她的演讲理论与实例并重，融贯东西方理念，引起观众的强烈共鸣。

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非常感谢《德华50周年》座谈会，感谢蔡会长以利他之心，展开一场别具一格的庆祝活动。活动非常成功。[…] 再次感谢蔡会长及全体团队的努力于付出。

关于李秀娟教授

李秀娟教授曾经与多家跨国企业和本土企业合作，其中包括德华。李教授和德华管理层一起出版了著作《变与不变：德华的转型》。该书于2000年问世，是新加坡国立大学EMBA项目的教学及案例研究材料。

德华50周年 座谈会

杜希仙， 第一代企业主

吕建宏， 第二代企业主

李教授和观众互动良好，原因不仅在于她对家族企业的深刻洞察，还有她引人入胜的演讲风格，在英语、中文甚至方言之间切换自如！整场演讲兼容并包，融合了东西方的不同理念。

配合德华50周年庆, 展通在4月20至22日组织了三天的户外拓展训练。下班后， 我们驱车5个小时，深夜抵达浙江仙居县。2日上午的活动是 “飞拉达”, 包含垂直向上、走钢丝、飞檐走壁等路段。有些同事因为恐高，怕平衡不好或体力不支而想打退堂鼓。 第一轮参加的同事分享了经验后，大家都接受了挑战，顺利完成。

午餐后，马不停蹄的赶往神仙居山脚下， 分组登山寻宝。神仙居是最能体现爬山精神的景点，当你累趴时，当你绝望时，总有一股力量催着你向上攀爬；抵达终点时的兴奋，让所有累和汗水瞬间化为笑容。

次日，我们来到了永安溪进行漂流活动。溪水清澈，笑语回荡，大家仿佛回到了童年，工作中的压力和紧张得到了尽情的释放。短短三天拓展训练，锻炼了身体、磨炼了意志、陶冶了性情，加深了友谊。 实事证明了我们是一个坚强的团队，期待着下一次更大的突破！

有这么一群人，可能从未进过图书馆，鲜少有机会接触课本之外的好书籍，也许有一天就丧失了阅读的兴趣和能力。除去物质上匮乏，他们在精神和心灵成长上与同龄人拉开巨大的鸿沟。这个群体人数过亿，他们是乡村少年，留守儿童。

在德华50周年庆来临之际，配合一连串的庆典活动，德华商贸（上海）心系乡村少年的精神成长。为了帮助那些想读课外书的农村孩子们，为了拥有课外书不再只是孩子们的梦想