from the outside in voice
TRANSCRIPT
FROM THE OUTSIDE IN
MANAGE NATURALLY.COM
MAKING THE COMPLICATED SIMPLE
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MAKING THE COMPLICATED SIMPLE
CONSULTING FOR VALUE ADDEDBUSINESS:
ADMINISTRATION, OPERATIONS,PLANNING,
INNOVATION, TRAINING AND LEANTRANSFORMATIONS
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510 224 0493510 743 4237 [email protected]
510 224 0493510 743 4237 [email protected]
510 224 0493510 743 4237 [email protected]
Sunday, May 30, 2010
THE FOREST FOR THE TREESMost People who own or manage businesses get caught up
putting out fires and tending to the details; they don’t have the time or energy to tend to the System.
Sunday, May 30, 2010
YOUR BUSINESS IS A SYSTEM
Sunday, May 30, 2010
MORE THAN THE SUM OF ITS PARTS"a set of interdependent components that work together to try
to accomplish the aim of the system" deming
Sunday, May 30, 2010
IF A BUSINESS IS A BODYAnd those in charge are stuck being arms and legs,
Where’s the head?
Sunday, May 30, 2010
STUCK LOOKING INSIDE OUTWhen they should be looking Outside In
Sunday, May 30, 2010
OUTSIDE INmeans to apply the discipline of seeing everything through your
customer’s eyes, from their point of view.
Sunday, May 30, 2010
IT’S THE ART OF GETTING OFF YOUR DUFFand going to where your customer interacts with your product
and see for yourself, through their eyes.
Sunday, May 30, 2010
IT’S ABOUT THEM, NOT US!their families, their homes, their lives
Sunday, May 30, 2010
CUSTOMERSAren’t Spreadsheets
Sunday, May 30, 2010
A SPREADSHEET NEVERSold a thing, nor has it added quality to a product or service:
only the people who touch it can!
Sunday, May 30, 2010
GO TO WHERE THE ACTION ISThe Real Place, Where Your Product or Service is Used
Sunday, May 30, 2010
“THE HEART OF IMPROVING HOW THINGS ARE DONE IS IN OBSERVING ON THE WORK
FLOOR.”
The only place value for your customers can be added.
Sunday, May 30, 2010
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MANAGE NATURALLY.COM
MAKING THE COMPLICATED SIMPLE
CONSULTING FOR VALUE ADDEDBUSINESS:
ADMINISTRATION, OPERATIONS,PLANNING,
INNOVATION, TRAINING AND LEANTRANSFORMATIONS
MANAGE NATURALLY.COM
MAKING THE COMPLICATED SIMPLE
CONSULTING FOR VALUE ADDEDBUSINESS:
ADMINISTRATION, OPERATIONS,PLANNING,
INNOVATION, TRAINING AND LEANTRANSFORMATIONS
MANAGE NATURALLY.COM
510 224 0493510 743 4237 [email protected]
510 224 0493510 743 4237 [email protected]
510 224 0493510 743 4237 [email protected]
Sunday, May 30, 2010