INSIDE:Ozone-Depleting Refrigerant is Going Away for Good Pg. 4

Energy Star Turns Up the Heat on Water Heaters Pg. 8

New Chili Recipe for Fall Pg. 11

A Must Read For Your Indoor Comfort Fall-Winter 2008

Comfort Zone

PLUMBING HEATING COOLING

from the Technicians You Can Trust With Your House Keys!®

Win 1 Year of

FREEASAP Service

with Animal

Trivia

How Does $14 a Week Buy a New Furnace?

Page 2 Call (913) 384-4440 or (816) 285-4440

Comfort Zone • Fall-Winter 2008This publication is printed to provide customers with information about comfort, health, safety, energy savings, practical tips and more. © 2008 Anthony PHC

Questions & Comments Please contact Steve Burbridge, Customer Relations at (913) 384-4440 or sburbridge@anthonyphc.com Our Mission To provide a consistent, value-added service experience of the highest quality for every customer...every hour...of every day. This service experience must exceed expectations to the point the customer will be so delighted with us, they feel compelled to tell others so they can benefit, too.

Our ServicesAir CleanersAir ConditionersBoiler SystemsDehumidifiersDuct Sealing

Sump PumpsThermostatsFurnace & AC Tune-upsWater HeatersZoning Systemsand much more!

Faucet InstallationFurnacesGarage HeatersGarbage DisposersUV Germicidal LampsHeat Pumps

High-Efficiency FiltersHumidifiersASAP (Anthony Service Agreement Program)Plumbing Repair

Charles BreitensteinCheryl RingeisenCheryl FlemingChuck & Judy BryantCindy SchmitzDan KinkhorstDaniel ThompsonDanna HavertyDarla KernellDave NivensDevin KlishDoris TaubeDr. Grant MerrittFrancis SchwartzeFred CrumGail StoutGayisian SrinivasanGeorge & Jean SchopperGeorge MadrigalGloria MartinezGreg Johnson

Holly DonohoeHolly GreenJack RobisonJack WallerJackie DorseyJan Marie HornackJe ParksJeff CusickJeff KingJeff LawrenceJerry RowleyJim StackhouseJoan BattyJoby JobsonJodi BelpedioJoe EikensJoe EkisJoe HasterJoe ZembasJoel EkisJohn & Peg Brown

John E. MillerJohn FrankenJulie D'AgostinoJulie HansonKathy SmithKendra TuckKevin PhiferLeta DukichLynne HardyM. L. ReganMark BurleyMark FanaraMarty ThoenesMatt SimsMichael HoganMike HelmuthMike LangdonMike O'ConnellMike SiglerMike StenstromMike Treas

Ann HagedornAnn PalermoArnold KratchminBarb DuffyBeverly SmithBill & Marilyn KidderBill BlackwellBill WilsonBob & Eileen SiebertBob & Susan ErvinBob AlberBob CrouchBob HoushBob MontgomeryBob SolgerBuddy HahsCarol BransonCarol FosterCarolyn SniderCecelia Coppenberger

Thank You!Thank you to those who recently referred us!

Did you Know?Now you can receive $20 just for referring a friend, family member, neighbor or co-worker. Call us direct or go on-line to www.anthonyphc.com and look for the Refer-a-Friend link and give us some basic contact information. Why not share the news about Anthony and get paid at the same time?

Ms. Alex MillerPatricia KrehbielPaul PenecharPeggy GosselinRay RobsumRegina HerringRenee BuffingtonRick FiskeRobert BeersRoger BrownRoy BracketShirley QuastlerSteve & Vonda SpencerBill LochardtSteve MayhewSusan FosterThomas JonesTim HayesWalter GilzeanWendy OsterYvonne Jones

www.anthonyphc.com Page 3

Yes, we're blogging now at anthonyphc.blogspot.com. Not in our spare time, but during our busy work day. Why, you ask? I must admit, at first I was reluctant to spend time behind my desk at the computer. But when I saw that there was a real need to communicate on-line with homeowners about their heating, cooling, or plumbing systems, I quickly changed my mind. It's like a 24-hour Q&A source for anyone who needs to improve their comfort. Of course, you can always reach me during the day by phone; however, sometimes you just have a general question to post. If you don't want to post a question for all to see, then you can e-mail me at sburbridge@anthonyphc.com.

At Anthony, we believe in delivering good ol' fashion service. But we offer the latest in hi-tech devices to do our job better and faster. To serve you better, we have loaded lots of information onto our website. You can do any of the following at www.anthonyphc.com....

Provide Service Feedback, A.S.A.P. (Anthony Service Agreement Program) Renewal, Schedule Service, Request Replacement, Read Testimonials, Expert Blog, See Videos, Comfort Tips, Read Newsletters, Case Studies, Order Filters, Finance Pre-Approval, Comfort Terms, Join Our E-mail Newsletters, See Current Promotions, Product & Service Information, and you can even take a Customer Survey. Don't forget, go to our website, refer a friend and receive $20.

P.S. This month's Blog Topic is the pros and cons of tankless water heaters. Post your comments today. I look forward to hearing from you!

Unclogging to Blogging

by Steve Burbridge, Customer Relations

What temperature is your thermostat set at this summer?

68 - 70 71 - 73 74 - 76 77+

Vote Now

Comfort SurveyThe Results Are In!This summer's on-line poll at www.anthonyphc.com was researching where you set your thermostat and if this summer you raised it a little to offset the high cost of gasoline. By our past experience, we knew that 730 was the most common and that held true in this survey. The findings were 13% at 67-700, 34% at 71-730, 30% at 74-760, and 23% at 770 plus.

Bye Bye R-22 (And what that means to you?) by Cecil Davis, Operations Mgr./Co-Owner

We're counting down the days until 2010 when air conditioner manu-facturers will (by law) stop producing air conditioners and heat pumps which use ozone-depleting R-22 refrigerant (freon). Then new cooling systems will only use R-410A, an environmentally-friendly refrigerant. Almost all older air conditioners in the market today use R-22, which will soon become scarce and pricey. Plus, R-22 is scheduled to be phased out of existence and will no longer be available for service usage in the years to come.

If you have an air conditioner or heat pump with R-22 . . . there is no way to simply replace the old refrigerant with the new refrigerant. A new system is your only option to have the non-ozone-depleting refrigerant.

If you have a known refrigerant leak in your system . . . consider upgrading your system now to save for the future.

If you have an air conditioner with R-410A . . . you have made a smart investment and you are well positioned for the future.

Don't know what refrigerant you have??? Call us and we will send a technician out at no charge to educate you on the type of refrigerant you have and the energy efficiency of your system.

Page 4 Call (913) 384-4440 or (816) 285-4440

KCP&L Winter DiscountsDid you know that if your home has a heat pump, KCP&L offers a discount utility rate on your entire electric usage for 8 months out of the year? That's huge savings! With new high-efficiency heat pumps, you save on energy bills, save the Earth and improve your home's comfort. To learn more about heat pumps, call Anthony and ask to speak with a Comfort Consultant about an energy-saving heat pump.

Gone!

Early Bird Gets the Worm!It’s time once again to tune up your furnace or boiler system. Remember that annual maintenance means you should tune up your heating system once a year, regardless of the month in which you do it. So why not jump on it now, before the rush, and get rewarded for doing so. Check our back page for an “Early Bird” Tune-up Special!

www.anthonyphc.com Page 5

Co-workers prove loyalty to each other and the Community! Over 20 co-workers have reunited at Anthony Plumbing, Heating and Cooling after leaving their former local company which is now based in Dallas, Texas. All of these employees are experienced and/or veteran heat-ing, cooling, plumbing and customer service professionals. Rest assured, the decisions made at Anthony have you, our valued customer, in mind first, our co-workers second, and the company last!

(not pictured are four co-workers who were out serving customers)

Locally Owned Service • Locally Answered Phones • Friendly People You Can Trust!

Be Good To Your PianoSeasonal and even daily changes in humidity cause wood parts to swell and shrink, affecting tuning stability and sound. Extreme swings in humidity can eventually cause wood to crack and glue joints to fail. Maintaining the correct environment will preserve your piano investment for a lifetime of enjoyment.

Why are Portable Floor Humidifiers a Bad Idea?

Too much humidity can be as much of a problem as too little humidity. Unlike portable units, a Whole-House Humidifier continually monitors relative humidity levels in your home, then works to deliver the right amount of moisture—never too much or too little. Plus it works in your entire house, not just a single room. Whole-House Humidifiers don't require the daily cleaning and disinfecting that many portable units require and you never need to worry about the risk of microbial organism growth due to standing water.

You should protect your family and home from the unhealthy and damaging effects of over-dry air. If you have a dry nose, cracked, itchy skin, or sore throat when you wake up, these are signs of too little humidity in your home! Other signs include aggravated allergy and asthma symptoms, painful static electricity shocks, chipping paint, plaster splitting or cracked wood floors, furniture, trim and molding. For more on humidifiers, visit www.aprilaire.com, or call Anthony and speak with a Comfort Consultant.

See our Humidifier Special on the inside back page!

Upgrade Your Humidifier Control

Ask your Anthony technician for a digital humidistat so you will have precise control and know exactly what your home's relative humidity is.

Page 6 Call (913) 384-4440 or (816) 285-4440

www.anthonyphc.com Page 7

Where in the World do these animals live?

The first person to answer the most questions correctly by e-mailing us at service@anthonyphc.com will

win a free year of our ASAP Annual Maintenance Program for your home's heating and cooling system.

6. Where in the world is the Komodo dragon?o Australiao Indonesiao Galapagos Islandso South America

7. Where in the world is the Portuguese man-of-war?o Caribbean Seao Indian Oceano Atlantic Oceano Pacific Ocean

8. Where in the world is the ghost bat?o Africao Australiao South Americao India

9. Where in the world is the ring-tailed lemur?o Madagascaro Indonesiao Borneoo South America

10. Where in the world is the roe deer?o Australiao North Americao Europeo China

1. Where in the world is the kiwi (bird)?o Indiao South Americao Northern Africao New Zealand

2. Where in the world is the pronghorn?o Indiao Central Africao United Stateso Australia

3. Where in the world is the leopard seal?o Antarcticao Indiao Europeo Caribbean Islands

4. Where in the world is the orangutan?o Africao Madagascaro Borneoo Central America

5. Where in the world is the gopher tortoise?o North Americao Chinao Galapagos Islandso Southern Africa

E-mail or fax your answers to win: service@anthonyphc.com or fax # 913-384-4120

Energy Star® Raises the Bar on Water Heaters by Aubrey Wright, 20-Year Anthony Plumbing Technician

On January 1, 2009, the U.S. Department of Energy (DOE) will put into effect a new ENERGY STAR® criteria for water heaters, the first in the history of the program. According to DOE projections on December 31, 2013, (the end of the fifth year in effect) the new water heater criteria is expected to save Americans approximately $780 million in utility costs, avoid 4.2 million tons of carbon dioxide emissions, and achieve cumulative energy savings of more than 3.9 billion kilowatt-hours. Water heating currently represents up to 17 percent of national residential energy consumption, making it the third largest energy user in homes, behind heating and cooling, and kitchen appliances.

The new criteria for high-efficiency and high-performance gas-fired storage (tank-type) water heaters will take effect in two phases. The first phase goes into effect January 1, 2009, and requires gas storage water heaters to be 6.9 percent more efficient than the Federal Standard. Effective September 1, 2010, phase two requires them to be 15.5 percent more efficient than the Federal Standard.

Taking effect January 1, 2009, whole-house gas tankless water heaters, which carry the ENERGY STAR® label, must be 41.4 percent more efficient than the current Federal standard. A whole-house gas tankless water heater is expected to achieve a 30 percent reduction in energy use and save a consumer approximately $108 in annual energy costs compared to a typical gas storage water heater.

It's Tradition . . .Every year, we see more garbage disposers fail during prepara-tion for Thanksgiving gatherings than any other time of the year! This year, we are offering you $25 off the replacement of your old (and probably loud) garbage disposer with our quiet and professional grade In-Sink-erator models. See coupon inside back page.

Page 8 Call (913) 384-4440 or (816) 285-4440

www.anthonyphc.com Page 9

An Energy-Saving IdeaTIP: It's an unknown fact that different brands of compact fluorescent light bulbs last a significantly different amount of time, regardless of what the printed lifetime is on the box. You'll want to label each bulb by taking a Sharpie and writing the date of installation and the warranty on the lower side. When you go to replace, you'll have the true life span to know if it failed during the warranty period!

New 98% Efficient Furnace Available by Dan House, Comfort Consultant

How many appliances in your home are 98% efficient? I wish my car was that efficient with today's gas prices. Not to give away my age, but I've been a heating and cooling expert for many years and have seen just about everything in this business. Before I talk about the new 98% efficient furnace, let's look at what furnace efficiency means to you...

A furnace is rated for efficiency using an AFUE (Annualized Fuel Utilization Efficiency) measurement. Essentially, the AFUE number is a percentage which relates to the amount of energy that is used to heat your home. In other words - how much heat do you get to enjoy inside the house versus heat that escapes out of a chimney or vent pipe? With the new 98% efficient furnace, you only lose 2% of heat out of the vent pipe!

A furnace over 16 years old can have an AFUE rating as low as 50%, meaning you only utilize 50% of the heat created. Modern furnaces have dramatically better AFUE numbers ranging between 80 - (and now) 98%. With price increases in natural gas, this can mean dramatic savings over the course of just a few years. In addition to savings on your heating bill, there is a positive effect on the environment. Reductions in the amount of carbon dioxide that get released into the air by a new furnace are significant.

The best time to install a new furnace is always...now. We say that because the costs of gas is not going down, and the price of metal is skyrocketing. You don't do yourself any favors by waiting until the prices are like your old flue...through the roof!

10-27-08

$14 a Week Will Buy You More Than You Think!

by Frank Laster, Comfort Consultant

$14 will get you about 4 gallons of gas. •1 monthly cable bill can equal around $14 a week.•You can get 4 lattes at the local coffee shop. •A cheap haircut can be about $14.•2-3 gallons of milk at the grocery store. •Depending on where you live...a trash pickup.•Maybe that extra cell phone attached to your existing plan.•

Introducing the $14 a week that gives you money back. It's the best installation that money can buy for a new, properly installed, 80% furnace. No kidding, you can purchase a new furnace for $14 a week. And, if you have an older system, you'll save every week/month on your gas bill this winter. A new furnace can literally pay for itself, plus you'll have a comfortable, safe and cleaner heating system under full warranty. Call today and a Comfort Consultant will give you all the details you need to stay warm this winter! The special is good thru November 10, 2008!

5 Air Quality Facts to KnowOver 99% of the particles in the air are smaller than 1 micron. Not heavy enough to 1. settle out of the air, they remain airborne unless filtered out.The average person breathes about 8,000 liters of air per day.2. Indoor air can be 5 times more polluted than outdoor air.3. A human sneeze may add 100,000 pathogen-containing droplets of moisture into the 4. air which can be circulated throughout the home. Static-electricity shocks are typically around 5,000 volts.5.

Page 10 Call (913) 384-4440 or (816) 285-4440

New, Proper

ly Installe

d

80% Major Brand

Furnace

Only $14 a

Week!

Call for details today!

So football season, great TV, and cold weather have arrived. Time to warm up and Fall-into the couch, Fall-inside, and Fall-in love with Anthony's favorite chili recipe that wakes up your taste buds with flavor and a bit of warm. Let's start cookin'...

Beginning Ingredients2 tablespoons olive oil1 medium onion - chopped1 large carrot - chopped1 jalapeno pepper - chopped2 cloves garlic - minced1 lb. ground beef

Final Ingredients1/3 cup tomato paste1 can red beans - drained and rinsed1 can black beans - drained and rinsed4 cups beef broth1 28-ounce can stewed tomatoes2 tablespoons chile powder1/4 cup unsweetened cocoa powder1/2 teaspoon ground cumin1/2 teaspoon turmeric1/2 teaspoon allspice1 teaspoon cinnamon1/4 teaspoon coriander1/4 teaspoon cardamom1/2 cup ketchup or 1/4 cup brown sugar

Warm & Tasty

Fall-In Chili

Anthony’s Kitchen

www.anthonyphc.com Page 11

In a large skillet, cook the beginning ingredients, mixing well while breaking up the ground beef. Drain. To a large soup pot, add the ground beef mixture, along with the following:

Bring soup to a boil, then reduce to a simmer. Cook for 30 minutes. Serve in bread bowls

with a dollop of sour cream and a few chopped green onions for garnish. Enjoy this easy,

but impressive, winter staple!

Customer Focus

Are you getting tired of dealing with the "big box" rack'em stack'em stores? Then we want to introduce you to a new hard-ware store in Kansas City. Nuts and Bolts is locally owned, operated, and will remind you of what we used to call "a hardware store". The first store is at 95th and Nall

in Overland Park, Kansas.

Nuts and Bolts is a new way of doing business with an "old school" philosophy. It's called Customer Service and you can always get the help you want from a home improvement expert. There's one in almost every aisle. Even while we were interviewing the manager (Bill Gibson), he would step aside and make sure customers were finding what they needed. That's something you rarely see these days.

They may feature old-fashioned customer service, but Nuts and Bolts also offers "hi-tech" with touchscreen monitors and kiosks throughout the store. Flatscreen TVs show ad specials and video clips of the store's spokesperson...Toby Tobin from the Toby Tobin Radio Show.

Another recognized expert associated with Nuts and Bolts is Anthony's Comfort Expert, Steve Burbridge. Steve is not only on the Toby Tobin show as an occasional featured guest, but also a resource for Nuts and Bolts customers for heating, cooling and plumbing. Plus, inside the stores you will find a display of an Anthony comfort system with a kiosk to walk you through choices you have when replacing a system.

Page 12 Call (913) 384-4440 or (816) 285-4440

Overland Park Store Manager Bill Gibson.

New Hardware Store goes back to

GOOD Customer Service.

Inside the store, you will also find display cases with antique tools in them. This lets customers know up front that they are in a good old-fashioned hardware store. The aisles are wide, so that you don't have to walk a mile to find everything you need.

Upon entering the store, you will be greeted, and if you need immediate assistance, someone is within reach. As you go down the first aisle, you quickly notice the main feature of the store...the Customer Service Center (shown right). This illustrates that customer service is their primary job, instead of returns or commercial sales.

Even though the Service Center is close, chances are you will see someone who can help before you ever get there. The management's goal is to have enough help at all times, so they can get you what you need as fast as you need it.

There are plans for three stores in the area. The second store is at 39th & Noland Road in Independence. The third store will be located in the Northland. Nuts and Bolts is definitely worth driving to, whether you live near or far.

www.anthonyphc.com Page 13

Free Popcorn & Coffee Every Day

Anthony's Display at Nuts and Bolts Store

The MailboxCustomer Comments and feedback are the pipeline of our success! Go on-line at www.anthonyphc.com and

give us your valuable input.

Page 14 Call (913) 384-4440 or (816) 285-4440

This is the first time in 48 years a technician ever took time to “talk” to us about his service to our AC. We are seniors and this is important to us. B. & E. Siebert, Overland Park, KS

I feel like I just went to HVAC school! Excellent, informative, thorough, professional. Fully explained WHY he was doing things the way he did. Top flight, top shelf work. M. Bushnell, Kansas City, MO

I was very impressed with your technician. He was such a gentleman and so respectful of me and so polite. I can’t explain how perfectly he did his work, it was a pleasure to have him do my repairs that I thought I needed. J. Hancock, Kansas City, KS

This is the first time I used your service, and I was stunned! Scheduling was great – you called me at work, I came home, and the technician showed up within minutes. He explained things thoroughly and was very personal and professional. A++ to all! N. Meads, Stilwell, KS

I’m so grateful for your excellent employees! They not only do an excellent job, they are extremely honest and courteous – thank you! G. Foreman, Independence, MO

Your professional technician was very knowledgeable of the furnace. Worked quickly and was respectful to me in explaining the problem with the unit.

E. Hensley, Lee’s Summit, MO

Your technician came on a blistering hot day to fix our AC and was very thorough and did a wonderful job. Very professional and always had a calm demeanor and a smile on his face. All of your technicians have been great.

R. & K. Hoener, Leawood, KS

I especially appreciate your technician wearing shoe covers. He was very professional and informative. Also willing to

answer questions. He was very thorough. I like working with family-owned businesses. I will refer your company if the opportunity presents itself. J. Lohmeyer, Olathe, KS

Experience MattersOur customer service staff has years of experience in helping homeowners with their heating, cooling and plumbing needs. When you call us, you'll never get a person who doesn't understand, or can't get you answers. You can always count on local, friendly service from Anthony, 24 hours a day, 7 days a week!

Schedule appointments on-line at www.anthonyphc.com

Early Bird Furnace Tune-Up 10% Off before Sept. 30th

Aprilaire Humidifier Installation $50 Off

www.anthonyphc.com Page 15

The most comprehensive maintenance you will find! Help prevent costly repairs, emergency breakdowns, increase

efficiency and safety all winter. ASAP customer always get 20% off.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

Enjoy quiet operation, auto reverse to prevent jams, larger capacity, and no rust with an all stainless steel grinding chamber.

Please schedule before Dec. 31, 2008.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

Help reduce dry noses, cracked, itchy skin, sore throats, allergy symptoms, static shock, chipping paint, plaster splitting, cracked

wood floors, and more! Please schedule before Dec. 31, 2008.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

Garbage DisposerInstallations $25 off

Includes digital humidistat.

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