from wellness to selfness v.a. heikkinen
TRANSCRIPT
From Wellness towards Selfness
27.1.2015
1
A concept analyses
Social Industry = Philoxenia + Transmodernity
+ Perfect destination
V.A. HeikkinenPrinciple lecturer, service innovationsFood, selfness & experience researcherUniversity of HAAGA-HELIA Applied Sciences
+ 358 40 5781569
Facebook: Vesa A. Heikkinen
Chef, waiter, bartender, home economics teacher, future researcher, Doctor of
Pedagogy
28 years experience of hospitality industry
InnoCatering, meeting of tomorrow, FUTUAeroport, service technology
The structure of the presentation
Backround Post- & transmodernAction research & cases services
SELFNESS
Post- & transmodern Perfectcustomer destination
Backround
of this study
*18 innovative & futuristic
business projects in Finland
and Estonia in 2003-2013
*750 students
*250 companies (hotels, spas,
restaurants, cafées, shopping
centres, aeroport,
destinations)
*Dynamic & non-linear business environment of tourism
and hospitality industry in North-Europe
*Phenomena & case studies:
*Postmodern + transmodern consumer (2003-)
*Wellness management training (2003) with Naantali
Spa, Haaga-Perho & Pärnu College (2005)
*StressFree Café (2004)
*Travelzation & servialization (FUTUAeroport 2008-)
*(Green) concept & (eco)product development (Perfect
Destination 2009-)
Objectives
Key objective: Define the Selfness and transmdconcept
Sub-objective: Describe and inrepret the change of post/transmodern consumer who is searching for well-being and good fit
Sub-objective: Describe the change of consumerbehaviour from postmodernity towards transmodernity
Sub-objective: Depict the postmodern & foreseetransmodern phenomena in selfness culture and selfness consumption in Finnish destinations & estonianspas
Research questions
What means Selfness concept?
How the customer behaviour is changing frompostmodernity towards transmodernity
What are the key postmodern and transmodernphenomena in wellness culture and consumption in Finnish destinations and estonian spas
How does Selfness is effecting in Finnish tourism and hospitality business?
Wellness/Selfness
Markets in Finland
& Estonia
*Service production
*Products, services
*New Spaces
*Tactics
*Operations
*Strategies
Well-being & Fittness
Insight & Foresight
*Megatrends
*Trends
Customer
Insight &
Foresight:
*Markets
*Services
*Products
*Innovations
*Eco
*Technologic
Data Collection = Action research +
Business/Customer Insight & Foresight +
Project cases
Contextual Action Research & Real Cases
*Case studies + projects means: ”Cooking” & ”Cookbook”
(mini)seminars
Blogs
Games
Action learning & research
Future research
Brainstorming
Consulting
Projects
Best & next practices
What If questions Kaizen
Innovative
workshops
(Eco)service Design
Trainings
Future research metods
Social media -learning
Business Insight &
Foresight
Customer insight &
foresight
analysis
Group works
Workshops
Systematic innovation
Learning assignments
Sales & marketing cases
Problem based
Learning
Faciliitation
Lectures
Service Design cases
Document analysis
Lego serious play
Learning
Packages
TV programs
Innomarathons
Study visits
Webinars
Critical
discussions
Business games
Business Foresight
Experience study vists
Business cases
Well-being business insight &
foresight
•Cases: Estonian & Finnish spas
•Dynamics & complexity of spas
•Customer behaviour
•Concept planning & design
•Service development
Trend analysis:
*Comercializalitation of well-
being = Wellness
*Post- & transmodernity
*Chameleon consuming
*Hybrid-segments
*Spa tribes
*(Un)loyalty
*Mobility + Digi-identity
Customer insight & foresight:
Postmodern everyman & casual+ & luxury
a) Needs
b) Individuality
c) Complexity:
*Age complexity
*Time complexity
*Money complexity
*Health complexity
d) Mood:
*tiredness, stress
*busy, nervous
e) Hybrid
Consumption of
treatments, fittness
services +
entertainment &
culture + experiences
*What do they (really) want? Health? Happiness? Togetherness?
27.1.2015
12
Postmodern behaviour Transmodern behaviour
Sun, sea, sex, sand, “soup” Sustainability, ecologic, aesthetic,
Materiality Immateriality
Mass services and experiences Sustainable services and experiences
Fast tourism Slow-life tourism and travelling
Mass consumption Sustainable consumption and llfestyle
Experience and extreme tourism Green lifestyle industry
Service design Eco-service design
Global travel Glocal business
Case
Hotel of Tomorrow (2008)
Case
Meeting of Tomorrow 2009
Analysis of postmodern & transmodern
well-being phenomena
27.1.2015
14
Postmodern behaviour Transmodern behaviour
Busy, hectic, stressed life Slow life
A plenty of meetings, multi-channel life Smart meetings, smart time-consuming
Work work work Smart work
Dinner, beer, night life Trainings, fitness , sport
Short sleeps Good sleep
Quick experiences Unique experiences
Mass service Hand-tailored services
Global choices (Super)local thinking
”The most experience concept in wordl”
Owner of Hotel Hilton
Visualisation of Experience concept
Perfect Destination
Cases Golden Peaks (Eco-city) & Santamus Rovaniemi (2009)
27.1.2015
16
Postmodern behaviour Transmodern behaviour
1 – 2 hour stay 6-10 hours experience dinner
No sauna + dinner + program Treatment + sauna + dinner + games + playing +
show
“Just a visit” Slowness & perfectness
“Just a stop” “Perfect Destination”
One sense Multisenses
Quick experiences Unique experiences
Mass services Hand-tailored services
Global choices (Super)local Thinking
Description of Selfness
Transmodern ME!
Sustainable pleasure-lover
Individual behaviour + social behaviour
*Looking for balance with work & leisure & nature
*Controlled lifestyle (enkreteia)
*Moderate and thinking (sofrosyne)
*Ecologic, aesthetic & ethic values
*Smart technology (Measured-life)
Transmodern consumer looking for selfness
Self-appersetation
Realization,Language
Exercise, feeling,thinking, sensing
(Mental)health, corporalityability to operate, being
Vision:
*Local
*Small-sized
*Smart
*Sustainable
*Eco-efficent
*Green
Pressures:
*Global
*Mass
*Consuming
*Wasting
From mass wellnesstourism towards sustainable
selfness tourism
Same kind of goals
Maintaining and improving working ability
Treating (preventing) illnesses
Rehabilitation, exercise and training movements, dieting
Reviving one’s strength, charging one’s ”batteries”
Bathing, treatments and therapies, massages
Meditation and relaxation
BUT…
Analysis of transmodern destinations& selfness phenomena
Case: FUTUAeroport 2011-2015*Travelzation & Servialization
*Service infrastructure 2020 (lounges, shops, bars, minispas, fitness centres, My-spaces)
Ecovisionariness
*Trend analysis*Collection of corporate and
cultural phenomena
Green concepts & economy
Critical consumer spending research
Forecasting
Green theories
Training of Personnel
Projects
Initial experimentation and testing at destinations
Questionnaires, interviews, document analysis, work shops
*Ideas*Structuring*Constructing
*Services innovations*Eco-conceptualization
• Phenomenology• Contextuality• Social Constructiveness• Activity based• Case study based
*Applying the theory praxis*Forecasting
*Business &customer insight &foresight*Cases & action research in wellnesstourism
Operational environment, cultural, customer and personnel analysis
Selfness consumerin ”Perfect destination”
*Eco-efficient constructions*Green constructions*Eco brands
Summary & conclusions
Transmodern ME in social environment
StressFree Café (2004)
Finnish destinatiosn & Estonian spas as a perfect destination ‘EcoSpace OF FLOWS’
SUSTAINABLE DEVELOPMENT
Holding/improvingeco-competitiveness
Ensuring the sustainable
economic base
Balancing different functions
Ensuring residents’ quality of life
Ensuring ecology
THE ROLE OF TRANSMODERN TOURISM : HOW TO COMBINE GREEN STRATEGIES?
DEVELOPING PERFECT
DESTINATION: From postmodernity
towards transmodernity
Transmodern
selfness servicesin perfect destination
Happy employees
VIRTUAL MOBILITYSPATIAL MOBILITY
Greenvisitors
Selfnesstourists
Customer moods
Slow tourism
Local residents
eMarketing communication
Green investments
Green management, eco-innovations
Culture
Sustainable business ideas
Hospitality know how
Educational, developmental and research organizations
Industry-related municipal, ministerial and EU authorities
Lobby organizations
PerfectDestination =
Cases of social
industry
Catering industry
ShippingServices industry
Travel agency industry and travel organizers
Activity services industry
Wellness, health,sports andbeauty service companies
Culture and entertainmentproduction
Retail
Sales, marketing,communications industriesMedia
Device, program and technology industries
Consumer products sales
ForestsectorNature
Construction industry
AgricultureFood products industry
Hotel industry
Event industry
DestinationsSights
Transmodern social Industry