A STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.D PARRY (INDIA) LID NALLIKUPPAM

PROJECT REPORT

Submitted to

Annamalai University

A PROJECT REPORT SUBMITTED in partial fulfillment of the Requirements for the award of degree of master of businessSubmitted by

M.PRAKASH.D

Reg. No. 131186With the guidance of

Mr.VELMURUGANAssistant Professor, Department of Business Administration,Annamalai University.DEPARTMENT OF BUSINESS ADMINISTRATION

ANNAMALAI UNIVERSITYANNAMALAI NAGAR -608 002

TAMIL NADU, INDIA

2014.ANNAMALAI UNIVERSITYDEPARTMENT OF BUSINESS ADMINISTRATIONFACULTY OF ARTSPROJECT REPORT 2014A STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.D PARRY (INDIA) LID NALLIKUPPAM

Bonafide Record of work done by

M.PRAKASH.D

Reg. No. 131186

Submitted in partial fulfillment of the requirements for the award of the Degree of MASTER OF BUSINESS ADMINISTRATION in the Department of Business Administration.Mr. . VELMURUGAN Dr.C.MADHAVIAssistant Professor,

Professor & Head,

Dept. of Business Administration Dept. of Business Administration

Submitted for the Viva-Voce Examination held on .

INTERNAL EXAMINER

EXTERNAL EXAMINER

1. 1.

2. 2.DECLARATIONI hereby declare that the matters embodies in this MBA project entitled A STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.D PARRY (INDIA) LID NALLIKUPPAM. is the result of the study undertaken by me under the guidance o. VELMURUGAN.,Assistant Professor, Department of Business Administration, Annamalai University, Annamalai Nagar, Chidambaram. I further declare that this project report does not from part of any other project reports or dissertations on the basis of which a degree was awarded or conferred on an earlier occasion on me or any other candidate.Place: - Annamalai Nagar M.PRAKASH.D

Date: (Reg. No. 131186)AcknowledgementMy heart-felt gratitude primarily to the God Almighty and My parents for their blessing, which helped me to carry out the project.

I express my sincere thanks Dr.C.MADHAVI, Professor and Head of the Department of Business Administration, Annamalai University for his encouragement support and valuable guidance to do this project.I express my heartiest thanks to esteemed guide Mr.A.VELMURUGAN Assistant Professor, Department of Business Administration Annamalai University for his expert guidance and encouragement rendered in completing this dissertation successfully.

I express my heartfelt, thanks to HR Manager of E.I.D PARRY (INDIA) LID NALLIKUPPAM, And also my thanks to, Annamalai university Department of Business Administration for giving their valuable suggestions and ideas for this project work...

I extend my appreciation to all my classmates and friends finally my sincere and heartfelt thank to one and all.

M.PRAKASH.DCONTENTSChapter NoTitle Page No

IINTRODUCTION1 20

IICOMPANY PROFILE21 28

IIIOBJECTIVE OF THE STUDY

29

IVREVIEW OF LITERATURE30 - 37

VRESEARCH METHODOLOGY38 42

VIDATA ANALYSIS AND INTERPRETATION

44 - 94

VIIFINDINGS, SUGGESTIONS AND CONCLUSIONS95 - 103

BIBLIOGRAPHY104

APPENDIX105 - 107

LIST OF TABLETable NoTitlePage No

1Gender44

2Age46

3Marital Status48

4Educational Qualification 50

5Length of Service52

6Monthly Income54

7Kindly mention the most grievance prone subjects in your organization.56

8For how long are you facing the grievance.58

9Do you keep grievances to yourself.60

10Do you share grievances with your colleague.62

11Do you directly go and discuss your grievance with immediate superior when a grievance arises.64

12Does your immediate superior respond to your grievance in specify time limit.66

13Satisfied with the grievance handling procedure followed in your organization68

14Do you feel open to share your grievance.70

15Does your higher authority listen when your grievance is presented.72

16Does management gather all relevant facts about the grievance.74

17grievance handling procedure explained to you.76

18Are you satisfied with the management decision regarding your grievance78

19Do you feel that present grievance handling policy of your organization is effective.80

20Are proper records maintained on each grievance.82

21Do you feel that the supervisor possesses necessary human relation skills in terms of understanding your problem.84

22How much time management taken to redress your grievance.86

23Grievance redressed is one of the major components of job satisfaction.88

24Showing the chi-square test for behavior of employees on the basis of gender90

25Showing the chi-square test for satisfaction about present Length of Service.91

26Showing the chi-square test for satisfaction about present Monthly Income 92

27Showing One-way ANOVA for Grievance Handling on the basis of educational qualification.93

28Showing One-way ANOVA for Grievance Handling on the basis of Service.94

LIST OF FIGURETable NoTitlePage No

1Gender45

2Age47

3Marital Status49

4Educational Qualification 51

5Length of Service53

6Monthly Income55

7Kindly mention the most grievance prone subjects in your organization.57

8For how long are you facing the grievance.59

9Do you keep grievances to yourself.61

10Do you share grievances with your colleague.63

11Do you directly go and discuss your grievance with immediate superior when a grievance arises.65

12Does your immediate superior respond to your grievance in specify time limit.67

13Satisfied with the grievance handling procedure followed in your organization69

14Do you feel open to share your grievance.71

15Does your higher authority listen when your grievance is presented.73

16Does management gather all relevant facts about the grievance.75

17grievance handling procedure explained to you.77

18Are you satisfied with the management decision regarding your grievance79

19Do you feel that present grievance handling policy of your organization is effective.81

20Are proper records maintained on each grievance.83

21Do you feel that the supervisor possesses necessary human relation skills in terms of understanding your problem.85

22How much time management taken to redress your grievance.87

23Grievance redressed is one of the major components of job satisfaction.89