fs-2020-3920-4020ensmr7

SERVICEMANUAL

Published in May 20122J2SM067

Rev. 7

FS-2020DFS-3920DNFS-4020DN

CAUTION

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

It may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for proper disposal.

IL Y A UN RISQUE DETYPE INCORRECT. METIONS DONNEES.

Il peut tre illgal de jetetionnaires municipaux dau rebut approprie.ATTENTION

XPLOSION SI LA BATTERIE EST REMPLACEE PAR UN MODELE DE TTRE AU REBUT LES BATTERIES UTILISEES SELON LES INSTRUC-

r les batteries dans des eaux dgout municipales. Vrifiez avec les fonc-e votre rgion pour les dtails concernant des dchets solides et une mise

Revision history

Revision Date Replaced pages Remarks

1 April 10, 2009 1-1-2 -

2 June 18, 2009 1-3-2, 1-3-3, 1-3-4, 1-3-5, 1-3-6 -

3 October 30, 2009 1-1-2 -

4 December 15, 2009 CONTENTS, 1-2-1, 1-3-2, 1-3-4, 1-4-7, 1-4-8, 1-5-2, 1-5-22 to 1-5-24, 1-5-40, 2-1-10, 2-1-11, 2-2-1 to 2-2-4, 2-3-2, 2-3-3, 2-3-6, 2-4-1 to 2-4-5

-

5 March 26, 2010 1-3-11 to 1-3-15 -

6 June 4, 2011 Safety precautions, 1-4-6 -

7 May 14, 2012 1-3-10, Address -

This page is intentionally left blank.

Saf

This booklet provides satheir customers, their maare advised to read this described here before enety precautions

fety warnings and precautions for our service personnel to ensure the safety of chines as well as themselves during maintenance activities. Service personnel

booklet carefully to familiarize themselves with the warnings and precautions gaging in maintenance activities.

Safety warnings and precautions

Various symbols are used to protect our service personnel and customers from physical danger and to prevent damage to their property. These symbols are described below:

DANGER: High risk of serious bodily injury or death may result from insufficient attention to or incorrect compliance with warning messages using this symbol.

WARNING: Serious bodily injury or death may result from insufficient attention to or incorrect compliance with warni

CAUTION: Bodily injupliance wi

Symbols

The triangle ( ) symbol ishown inside the symbol.

General warnin

Warning of high

indicates a prohibited a

General prohibi

indicates that action is

General action

Always ground ng messages using this symbol.

ry or damage to property may result from insufficient attention to or incorrect com-th warning messages using this symbol.

ndicates a warning including danger and caution. The specific point of attention is

g. Warning of risk of electric shock.

temperature.

ction. The specific prohibition is shown inside the symbol.

ted action. Disassembly prohibited.

required. The specific action required is shown inside the symbol.

required. Remove the power plug from the wall outlet.

the copier.

1. Installation Precautions

WARNING

Do not use a power supply with a voltage other than that specified. Avoid multiple connections to one outlet: they may cause fire or electric shock. When using an extension cable, always check that it is adequate for the rated current. .....................................................................................................

Connect the ground wire to a suitable grounding point. Not grounding the copier may cause fire or electric shock. Connecting the earth wire to an object not approved for the purpose may cause explosion or electric shock. Never connect the ground cable to any of the following: gas pipes, light-ning rods, ground cables for telephone lines and water pipes or faucets not approved by the proper authorities. ....................

CAUTION:

Do not place the copier o

Do not install the copier

Do not install the copier may cause fire. .............

Allow sufficient space aras possible. Insufficient v

Always handle the mach

Always use anti-topplingthe copier to move unexp

Avoid inhaling toner or dingested, drink a lot of wIf it gets into the eyes, rintion. ...............................

Advice customers that thinstruction handbook. ..........................................................................................................................

n an infirm or angled surface: the copier may tip over, causing injury. .........

in a humid or dusty place. This may cause fire or electric shock. .................

near a radiator, heater, other heat source or near flammable material. This ......................................................................................................................

ound the copier to allow the ventilation grills to keep the machine as cool entilation may cause heat buildup and poor copying performance. ............

ine by the correct locations when moving it. .................................................

and locking devices on copiers so equipped. Failure to do this may cause ectedly or topple, leading to injury. ..............................................................

eveloper excessively. Protect the eyes. If toner or developer is accidentally ater to dilute it in the stomach and obtain medical attention immediately. se immediately with copious amounts of water and obtain medical atten-

......................................................................................................................

ey must always follow the safety warnings and precautions in the copiers .....................................................................................................................

2. Precautions for Maintenance

WARNING

Always remove the power plug from the wall outlet before starting machine disassembly. ................

Always follow the procedures for maintenance described in the service manual and other related brochures. ..........................................................................................................................................

Under no circumstances attempt to bypass or disable safety features including safety mechanisms and protective circuits. ........................................................................................................................

Always use parts having

Always use the thermostwhen replacing them. Usdent. ..............................

When the service manuapart, always use the corr

Always check that the co

Check that the power cais dirty, clean it to remov

Never attempt to disassedamage eyesight. .........

Handle the charger sectishock if handled imprope

CAUTION

Wear safe clothing. If wesecured so they will not

Use utmost caution whe

Handle the fixing section

Check that the fixing uniabnormally high tempera the correct specifications. ............................................................................

at or thermal fuse specified in the service manual or other related brochure ing a piece of wire, for example, could lead to fire or other serious acci-.....................................................................................................................

l or other serious brochure specifies a distance or gap for installation of a ect scale and measure carefully. ..................................................................

pier is correctly connected to an outlet with a ground connection. ...............

ble covering is free of damage. Check that the power plug is dust-free. If it e the risk of fire or electric shock. .................................................................

mble the optical unit in machines using lasers. Leaking laser light may ......................................................................................................................

ons with care. They are charged to high potentials and may cause electric rly. ...............................................................................................................

aring loose clothing or accessories such as ties, make sure they are safely be caught in rotating sections. ......................................................................

n working on a powered machine. Keep away from chains and belts. ..........

with care to avoid burns as it can be extremely hot. ..................................

t thermistor, heat and press rollers are clean. Dirt on them can cause tures. ...........................................................................................................

Do not remove the ozone filter, if any, from the copier except for routine replacement. ......................

Do not pull on the AC power cord or connector wires on high-voltage components when removing them; always hold the plug itself. ........................................................................................................

Do not route the power cable where it may be stood on or trapped. If necessary, protect it with a cable cover or other appropriate item. ................................................................................................

Treat the ends of the wire carefully when installing a new charger wire to avoid electric leaks. ..........

Remove toner complete

Run wire harnesses care

After maintenance, alwaremoved, have been refitrapped wire and missing

Check that all the cautiohandbook are clean and

Handle greases and solv Use only a small amou Ventilate the room well Allow applied solvents switch on. Always wash hands aft

Never dispose of toner ofire in a furnace, etc. .....

Should smoke be seen cately. .............................

3. Miscellaneous

WARNING

Never attempt to heat thspecified refiner; it may g

Keep the machine awaymight occur. ..................ly from electronic components. .....................................................................

fully so that wires will not be trapped or damaged. ......................................

ys check that all the parts, screws, connectors and wires that were tted correctly. Special attention should be paid to any forgotten connector, screws. .......................................................................................................

n labels that should be present on the machine according to the instruction not peeling. Replace with new ones if necessary. .......................................

ents with care by following the instructions below: ......................................nt of solvent at a time, being careful not to spill. Wipe spills off completely. while using grease or solvents.to evaporate completely before refitting the covers or turning the power

erwards.

r toner bottles in fire. Toner may cause sparks when exposed directly to ......................................................................................................................

oming from the copier, remove the power plug from the wall outlet immedi-......................................................................................................................

e drum or expose it to any organic solvents such as alcohol, other than the enerate toxic gas. ........................................................................................

from flammable liquids, gases, and aerosols. A fire or an electric shock ......................................................................................................................

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2J0/2J1/2J2-4

CONTENTS

1-1 Specifications1-1-1 Specifications..........................................................................................................................................1-1-11-1-2 Parts names............................................................................................................................................1-1-4

(1) Overall ...............................................................................................................................................1-1-4(2) Operation panel.................................................................................................................................1-1-5

1-1-3 Machine cross section ............................................................................................................................1-1-6

1-2 Installation1-2-1 Installation environment ..........................................................................................................................1-2-11-2-2 Unpacking ...............................................................................................................................................1-2-2

(1) Unpacking .........................................................................................................................................1-2-21-2-3 Installing the expanded memory (option)................................................................................................1-2-31-2-4 Installing the m

1-3 Maintenance Mo1-3-1 Maintenance m

(1) Executing (2) Contents o(3) Printing an

1-4 Troubleshooting1-4-1 Paper misfeed

(1) Paper mis(2) Paper mis

1-4-2 Self-diagnosti(1) Self-diagn(2) Self diagno

1-4-3 Image formati(1) Completel(2) All-black p(3) Dropouts..(4) Black dots(5) Black horiz(6) Black verti(7) Unsharpne(8) Gray back(9) Dirt on the

(10) Undulated1-4-4 Electric proble

1-5 Assembly and Di1-5-1 Precautions fo

(1) Precaution(2) Drum........(3) Toner con(4) How to tell

1-5-2 Outer covers .(1) Detaching(2) Detaching

1-5-3 Paper feed se(1) Detaching(2) Detaching(3) Detaching(4) Detaching

1-5-4 Developing se(1) Detaching

1-5-5 Drum section.(1) Detaching(2) Detachingemory card (option).........................................................................................................1-2-4

deode .................................................................................................................................1-3-1

a maintenance item ..........................................................................................................1-3-1f maintenance mode items...............................................................................................1-3-2 event log (EVENT LOG)................................................................................................1-3-10

detection .........................................................................................................................1-4-1feed indication ...................................................................................................................1-4-1feed detection....................................................................................................................1-4-1c function...........................................................................................................................1-4-2ostic function .....................................................................................................................1-4-2stic codes ........................................................................................................................1-4-2

on problems ......................................................................................................................1-4-9y blank printout..................................................................................................................1-4-9rintout..............................................................................................................................1-4-10........................................................................................................................................1-4-11........................................................................................................................................1-4-11ontal streaks. .................................................................................................................1-4-13cal streaks.......................................................................................................................1-4-13ss. ..................................................................................................................................1-4-13

ground.............................................................................................................................1-4-14 top edge or back of the paper........................................................................................1-4-14 printing at the left edge (scanning start position). ..........................................................1-4-14ms ..................................................................................................................................1-4-15

sassemblyr assembly and disassembly............................................................................................1-5-1s .......................................................................................................................................1-5-1..........................................................................................................................................1-5-1tainer .................................................................................................................................1-5-1 a genuine Kyocera Mita toner container..........................................................................1-5-2..........................................................................................................................................1-5-3 and refitting the top cover.................................................................................................1-5-3 and refitting the right cover and left cover ........................................................................1-5-4ction ..................................................................................................................................1-5-6 and refitting the paper feed assembly (paper feed roller and pickup roller) .....................1-5-6 and refitting the retard roller .............................................................................................1-5-7 and refitting the registration upper and lower roller.........................................................1-5-8 and refitting the MP tray paper feed roller......................................................................1-5-10ction................................................................................................................................1-5-11

and refitting the developing unit .....................................................................................1-5-11........................................................................................................................................1-5-12 and refitting the drum unit ..............................................................................................1-5-12 and refitting the main charger unit..................................................................................1-5-13

2J0/2J1/2J2-4

1-5-6 Transfer/separation section ..................................................................................................................1-5-14(1) Detaching and refitting the transfer roller and separation charger brush unit .................................1-5-14

1-5-7 Fuser section ........................................................................................................................................1-5-16(1) Detaching and refitting the fuser unit...............................................................................................1-5-16(2) Detaching and refitting the fuser heater lamp .................................................................................1-5-17(3) Detaching and refitting the heat roller .............................................................................................1-5-20(4) Detaching and refitting the press roller............................................................................................1-5-21(5) Detaching and refitting the fuser thermistor 1/2 and thermal cutout................................................1-5-22

1-5-8 PWBs ....................................................................................................................................................1-5-25(1) Detaching and refitting the engine PWB .........................................................................................1-5-25(2) Detaching and refitting the main PWB ............................................................................................1-5-30(3) Detaching and refitting the power source unit (PWB) .....................................................................1-5-32

1-5-9 Others ...................................................................................................................................................1-5-35(1) Detaching and refitting the paper feed drive unit.............................................................................1-5-35(2) Detaching and refitting the main drive unit ......................................................................................1-5-37(3) Detaching(4) Direction o

1-6 Firmware1-6-1 Downloading

(1) Downloadi(2) Downloadi

2-1 Mechanical Cons2-1-1 Paper feed se

(1) Paper cas(2) MP tray pa(3) Paper feed

2-1-2 Drum section.(1) Drum sect

2-1-3 Expose sectio(1) Laser scan

2-1-4 Developing se(1) Developing

2-1-5 Transfer/sepa(1) Transfer/s

2-1-6 Cleaning sect2-1-7 Fuser section

(1) Fuser unit2-1-8 Paper exit sec

(1) Paper exit2-1-9 Duplex conve

(1) Duplex con

2-2 Electrical Parts L2-2-1 Electrical part

(1) Electrical p

2-3 Operation of the 2-3-1 Power source2-3-2 Engine PWB..

2-4 AppendixesRepetitive defWiring diagramWiring diagramWiring diagram and refitting the laser scanner unit .................................................................................1-5-38f installing the principal fan motors.................................................................................1-5-40

firmware ............................................................................................................................1-6-1ng the firmware from the USB memory ............................................................................1-6-2ng the firmware from the memory card.............................................................................1-6-3

tructionction ..................................................................................................................................2-1-1sette paper feed section....................................................................................................2-1-1per feed section ...............................................................................................................2-1-2 conveying section ...........................................................................................................2-1-3..........................................................................................................................................2-1-4ion .....................................................................................................................................2-1-4n........................................................................................................................................2-1-5ner unit.............................................................................................................................2-1-5ction..................................................................................................................................2-1-7 section ............................................................................................................................2-1-7

ration section ....................................................................................................................2-1-8eparation section...............................................................................................................2-1-8ion .....................................................................................................................................2-1-9........................................................................................................................................2-1-10........................................................................................................................................2-1-10tion/rear unit ...................................................................................................................2-1-12

section/rear unit..............................................................................................................2-1-12ying section .....................................................................................................................2-1-14veying section................................................................................................................2-1-14

ayouts layout..............................................................................................................................2-2-1arts layout ........................................................................................................................2-2-1

PWBs PWB.................................................................................................................................2-3-1..........................................................................................................................................2-3-3

ects gauge ........................................................................................................................2-4-1 (35 ppm printer) .............................................................................................................2-4-3 (40 ppm printer) .............................................................................................................2-4-4 (45 ppm printer) .............................................................................................................2-4-5

2J0/2J1/2J2

1-1 Specifications

1-1-1 SpecificationsPrinting method...............................Semiconductor laser and electrophotographyPrinting speeds ...............................Simplex:

35/37 ppm printer 40/42 ppm printer 45/47 ppm printerA6: 21 ppm A6: 22 ppm A6: 23 ppmA5: 21 ppm A5: 22 ppm A5: 23 ppmA4: 35 ppm A4: 40 ppm A4: 45 ppmLetter: 37 ppm Letter: 42 ppm Letter: 47 ppmLegal: 28 ppm Legal: 33 ppm Legal: 38 ppm

Duplex:35/37 ppm printer 40/42 ppm printer 45/47 ppm printerA4: 17.5 ppm A4: 24.5 ppm A4: 32.5 ppmLetter: 18.5 ppm Letter: 26 ppm Letter: 34 ppm

Paper sizes .....................................Paper cassette:

Paper types...........................

Paper feed source capacity ..

Output tray capacity..............

Photo conductor....................Charging system...................Developing system ...............Transfer system ....................Separation system ................Fusing system.......................Charge erasing system.........Cleaning system ...................

NOTE: 35/37 ppm printer (EU1-1-1

35/37 ppm printer 40/42 ppm printer 45/47 ppm printerA4, A5, JIS B5, letter, A4, A5, A6, JIS B5, letter, A4, A5, A6, JIS B5, letter,legal, folio, oficio II, legal, folio, oficio II, legal, folio, oficio II,statement, ISO B5, statement, ISO B5, statement, ISO B5,envelope C5, envelope C5, envelope C5,executive, 16 kai, executive, 16 kai, executive, 16 kai,custom (140 210 to custom (105 148 to custom (105 148 to216 356 mm/ 216 356 mm/ 216 356 mm/5 1/2 8 1/4 to 5 1/2 8 1/4 to 5 1/2 8 1/4 to8 1/2 14") 8 1/2 14") 8 1/2 14")

MP tray:A4, JIS B5, A5, folio, legal, letter, oficio II, statement, executive, A6, JIS B6,ISO B5, envelope C5, envelope #10, envelope #9, envelope #6,envelope monarch, envelope DL, hagaki, ofuku-hagaki, 16K, yokei 2, yokei 4,custom (70 148 to 216 356 mm/2 3/4 8 13/16 to 8 1/2 14")

..........Paper cassette:Plain, preprinted, bond, recycled, rough, letterhead, color (colour), prepunched,high quality, and custom (1 to 8)

MP tray:Plain, transparency, preprinted, labels, bond, recycled, rough, vellum, letterhead,color (colour), prepunched, envelope, cardstock, thick paper, high quality,and custom (1 to 8)

..........Paper cassette: 500 sheets (80 g/m2)MP tray: 100 sheets (80 g/m2)

..........Top tray:35/37 ppm printer 40/42 ppm printer 45/47 ppm printer250 sheets (80/m2) 500 sheets (80/m2) 500 sheets (80/m2)

Face up tray (optional):35/37 ppm printer 40/42 ppm printer 45/47 ppm printerNot available PT-310: PT-310:

250 sheets (80/m2) 250 sheets (80/m2)..........a-Si (diameter: 30mm/1 3/16")..........Contact charger roller method (positive charging)..........Single component developer..........Transfer roller..........Separation brush (DC bias)..........Heat fusing with a heat roller and a press roller..........Light emitted by LED..........Counter blade cleaning

R/USA model), 40/42 ppm printer (EUR/USA model), 45/47 ppm printer (EUR/USA model)

2J0/2J1/2J2-3

1-1-2

Warm-up time................................. Power on (22 C/71.6 F, 60%RH):35/37 ppm printer 40/42 ppm printer 45/47 ppm printer17 seconds or less 17 seconds or less 17 seconds or less

Sleep:35/37 ppm printer 40/42 ppm printer 45/47 ppm printer15.5 seconds or less 15 seconds or less 15 seconds or less

First print out (A4) .......................... 35/37 ppm printer 40/42 ppm printer 45/47 ppm printer9 seconds or less 10.5 seconds or less 9 seconds or less

Resolution ...................................... Fine 1200 mode, Fast 1200 mode, 600 dpi, 300 dpiOperating systems ......................... Windows 2000 service pack 2 or later, Windows Server 2003, Windows XP,

Windows Vista, Mac OS X 10.xController........................................ 35/37 ppm printer 40/42 ppm printer 45/47 ppm printer

PowerPC 440/533 MHz PowerPC 440/600 MHz PowerPC 440/667 MHzMemory .......................................... Standard:

128 MBMaximum:

Interface ...............................

Operation environment.........

Dimensions (W D H).......

Weight (without toner contain

Operating noise....................

NOTE: 35/37 ppm printer (EU1152 MB.......... Standard:

35/37 ppm printer 40/42 ppm printer 45/47 ppm printerParallel: 1 (IEEE1284) Parallel: IEEE1284 Parallel: IEEE1284Hi-Speed USB: 1 Hi-Speed USB: 1 Hi-Speed USB: 1Full-Speed USB: 1 Network: 1 Network: 1(USB memory slot) (10BASE-T/ (10BASE-T/KUIO/W slot 100BASE-TX) 100BASE-TX)

Full-Speed USB: 1 Full-Speed USB: 1(USB memory slot) (USB memory slot)KUIO/W slot KUIO/W slot

Optional:35/37 ppm printerIB-31: 10/100BASE-TX

.......... Temperature: 10 to 32.5C/50 to 90.5FRelative humidity: 15 to 80%Altitude: 2,500 m/8,202 ft maximumIllumination: 1,500 lux maximum

.......... 35/37 ppm printer 40/42 ppm printer 45/47 ppm printer382 394 285 mm 382 394 320 mm 382 394 320 mm15 1/16 15 1/2 11 1/4" 15 1/16 15 1/2 12 5/8" 15 1/16 15 1/2 12 5/8"

er) .... 35/37 ppm printer 40/42 ppm printer 45/47 ppm printer16.2 kg 16.8 kg 16.8 kg35.7 lbs 37 lbs 37 lbs

.......... During printing35/37 ppm printer 40/42 ppm printer 45/47 ppm printerLpA = 52 dB (A) LpA = 54 dB (A) LpA = 56 dB (A)

During standby:35/37 ppm printer 40/42 ppm printer 45/47 ppm printerLpA = 29 dB (A) LpA = 30 dB (A) LpA = 30 dB (A)

During sleep mode:35/37 ppm printer 40/42 ppm printer 45/47 ppm printerImmeasurably low Immeasurably low Immeasurably low

(In accordance with EN ISO7779 [Bystander position, sound pressure level at the front])


2J0/2J1/2J2

Power source ..................................35/37 ppm printer 40/42 ppm printer 45/47 ppm printer120 V AC, 60 Hz, 7.6 A 120 V AC, 60 Hz, 7.7 A 120 V AC, 60 Hz, 7.7 A(U.S.A./Canada) (U.S.A./Canada) (U.S.A./Canada)220 - 240 V AC, 220 - 240 V AC, 220 - 240 V AC,50/60 Hz, 4.1 A 50/60 Hz, 4.2 A 50/60 Hz, 4.3 A(European countries) (European countries) (European countries)

Power consumption ........................35/37 ppm printer 40/42 ppm printer 45/47 ppm printerMaximum:

947 W 964 W 970 W(120 V AC model) (120 V AC model) (120 V AC model)1004 W 1022 W 1029 W(220 - 240 V AC model) (220 - 240 V AC model) (220 - 240 V AC model)

During printing:548 W 561 W 614 W(120 V AC model) (120 V AC model) (120 V AC model)

Options .................................

NOTE: 35/37 ppm printer (EU1-1-3

558 W 577 W 597 W(220 - 240 V AC model) (220 - 240 V AC model) (220 - 240 V AC model)

During standby:8 W (EcoFuser ON) 9 W (EcoFuser ON) 9 W (EcoFuser ON)69 W (EcoFuser OFF, 76 W (EcoFuser OFF) 80 W (EcoFuser OFF,120 V AC model) 120 V AC model)68 W (EcoFuser OFF, 79 W (EcoFuser OFF,220 - 240 V AC model) 220 - 240 V AC model)

Power off: 0 V Power off: 0 V Power off: 0 V..........35/37 ppm printer 40/42 ppm printer 45/47 ppm printer

Expanded memory, Expanded memory, Expanded memory, Paper feeder 1, Paper feeder 3, Paper feeder 3,Hard disk HD-5A, Hard disk HD-5A, Hard disk HD-5ANetwork interface card IB-31


2J0/2J1/2J2

1-1-4

1-1-2 Parts names

(1) Overall

35/37

(EUR

1. Top c2. Paper3. Top tr4. Right 5. Opera6. USB m7. Paper8. MP (M9. Left s10. Toner11. Powe12. WasteFigure 1-1-1

ppm printer

/USA model)

40/42 and 45/47 ppm printers

(EUR/USA model)

over stopperaycovertion panelemory slot

cassetteulti-Purpose) tray

ide cover containerr switch toner box

13. USB interface connector14. Network indicators

(40/42 and 45/47 ppm printers [EUR/USA model] only)

15. Network interface connector(40/42 and 45/47 ppm printers [EUR/USA model] only)

16. Parallel interface connector17. AC inlet18. Rear unit19. Optional interface slot (Network/

Memory card/Hard disk)

2J0/2J1/2J2

(2) Operation panel

35/37

(EUR/1-1-5

Figure 1-1-2

ppm printer

USA model)

40/42 and 45/47 ppm printers

(EUR/USA model)

1. Indicators2. Message display 3. Cursor keys4. GO key5. Cancel key6. OK key 7. MENU key

2J0/2J1/2J2

1-1-6

1-1-3 Machine cross section

Figure

Pap

Pap

1. MP (M2. MP tra3. Toner c4. Develo5. Main c6. Drum u7. Laser s8. Paper 1-1-3 Machine cross section (35/37 ppm printer [EUR/USA model])

er path

er path (optional)

35/37 ppm printer

(EUR/USA model)

ulti-Purpose) trayy paper feed unitontainerping unitharger unitnitcanner unit

exit section

9. Rear unit10. Fuser unit11. Transfer/separation section12. Duplex paper conveying section13. Paper cassette14. Paper conveying section15. Paper cassette paper feed section

2J0/2J1/2J2

Figure 1-1-4

P

P

1. MP (M2. MP tr3. Toner4. Deve5. Main 6. Drum7. Laser8. Pape1-1-7

Machine cross section (40/42 and 45/47 ppm printers [EUR/USA model])

aper path

aper path (optional)

40/42 and 45/47

ppm printers

(EUR/USA model)

ulti-Purpose) trayay paper feed unit containerloping unitcharger unit unit scanner unitr exit section

9. Rear unit10. Fuser unit11. Transfer/separation section12. Duplex paper conveying section13. Paper cassette14. Paper conveying section15. Paper cassette paper feed section16. Face-up tray (optional)

2J0/2J1/2J2

1-1-8This page is intentionally left blank.

2J0/2J1/2J2-4

1-2 Installation

1-2-1 Installation environment1. Temperature: 10 to 32.5C/50 to 90.5F2. Humidity: 15 to 80%RH3. Power supply: 120 V AC, 7.7 A

220 - 240 V AC, 4.2 A4. Power source frequency: 50 Hz 0.3%/60 Hz 0.3%5. Installation location

Avoid direct sunlight or bright lighting. Ensure that the photoconductor will not be exposed to direct sunlight or other strong light when removing paper jams.Avoid locations subject to high temperature and high humidity or low temperature and low humidity; an abrupt change in the environmental temperature; and cool or hot, direct air.Avoid places subject to dust and vibrations.Choose a surface capable of supporting the weight of the machine.Place the machine on a level surface (maximum allowance inclination: 1).Avoid air-borne substacury, acidic of alkaline Select a well-ventilated

6. Allow sufficient accessMachine front: 600 mmMachine rear: 200 mmMachine right: 300 mmMachine left: 300 mm/Machine top: 300 mm/

Left: 300 mm

11 13/16"1-2-1

nces that may adversely affect the machine or degrade the photoconductor, such as mer-vapors, inorganic gasses, NOx, SOx gases and chlorine-based organic solvents. location. for proper operation and maintenance of the machine./23 5/8"/7 7/8"/11 13/16"

11 13/16"11 13/16"

Figure 1-2-1

Right: 300 mm

11 13/16"

Top: 300 mm

11 13/16"

Rear: 200 mm

7 7/8"

Front: 600 mm

23 5/8"

2J0/2J1/2J2

1-2-2

1-2-2 Unpacking

(1) Unpacking

12345678Figure 1-2-2 Unpacking

35/37 ppm printer

[EUR/USA model]

40/42 and

45/47 ppm printers

[EUR/USA model]

. Printer

. Outer case

. Bottom pad L

. Bottom pad R

. Machine cover

. Top pad L

. Top pad R

. Accessory spacer

9. Plastic bag10. Installation guide etc.11. Plastic bag12. Toner container13. Power cord14. Waste toner box15. Machine cover

2J0/2J1/2J2

1-2-3 Installing the expanded memory (option)

1. Power off the printer and unplug the printer

power cord.2. Open the right side cover.3. Remove the screw and open the inner

cover.

4. Aligning the cutouts of twith the matching keys fully plug the memory mory socket until it clicks down the memory mod

5. Close and secure the inscrew.

6. Refit the right side cove

Verifying the expanded mem1. To verify that the memo

properly, test it by printi

Right side cover1-2-3

Figure 1-2-3

he memory module of the socket, care-odule into the mem-in place. Then, push ule to secure.ner cover by one

r.

oryry module is working ng a status page.

Figure 1-2-4

Inner cover

Screw

Memory

Memorysocekt

Cutout

2J0/2J1/2J2

1-2-4

1-2-4 Installing the memory card (option)

1. Turn off the printer and disconnect the

power cord and printer cable.2. Remove two screws and then open the

option interface slot cover.3. Install the memory card into the memory

card slot.4. Refit the option interface slot cover by two

screws.

Memory card slotFigure 1-2-5

Memory card

Screw

Screw

Option interface

slot cover

2J0/2J1/2J2

1-3 Maintenance Mode

1-3-1 Maintenance modeThe printer is equipped with a maintenance function which can be used to maintain and service the machine.

(1) Executing a maintenance item

Ready

Report Print >

Adjust/Mainten

Press the MENU key.

Message display

To scroll these items,press the or key repeatedly.1-3-1

>>Developer

>>Maintenance

>>Drum

>>DRUM-CTRL

>ance

>Restart Printer

>Service >

>>Print Status Page

>>Print Network Status Page

>>Print Test Page

>>Write Data

To print a status page for service purpose.

To print a network status page.

Prints a test page which contains halftone.

To write data into a USB memory.

To reset counter for the maintenance kit.

To initialize the developing unit. (toner install mode)

To perform a automatic drum refreshing.

To perform a drum refreshing.

Press the or key several times

until [Adjust/Maintenance >] is displayed.

Maintenance mode items

Press the key.

Press the key.

Press the or key several times

until [>Service >] is displayed.

(See page 1-3-6)

(See page 1-3-7)

(See page 1-3-7)

(See page 1-3-8)

(See page 1-3-8)

(See page 1-3-9)

(See page 1-3-9)

(See page 1-3-2)

2J0/2J1/2J2-4

1-3-2

(2) Contents of maintenance mode items

Maintenance items Description

Printing a status page for service purposeDescriptionPrints a status page for service purpose. The status page includes various printing settings and service cumulative.PurposeTo acquire the current printing environmental parameters and cumulative information.Procedure

1. Enter the maintenance mode [>>Print Status Page].2. Press the OK key. [Print Status Page?] will be displayed.3. Press the OK key. Two pages will be printed.

Completion

S

>>PrintStatus Page

Firmware V

Memory SStandard S

Option Slot

Total Size

Controlle

TimeLocal Time

Time Serve

Installed OPaper feed

Paper feed

Memory Ca

Hard Disk

Digital Do Averag

K: 1.00

Last page (

FRPO StaDefault Pat

Default Fon

ServiPrinter

ervice status page (1)

Figure 1-3-1

ersion 2J0_2000.000.000

1

tatusize

r Information

2008.08.08 [XXXXXXXX] [XXXXXXXX] [XXXXXXXX] [XXXXXXXX]

[XXXXXXXXXXXXXXXX]

500.0 KB

500.0 KB

1000.0 KB

Zone

r

+01:00 Amsterdam

10. 183. 53. 13

ptionser 2

er 3

rd

Installed

Installed

Installed

Installed

t Coveragee (%) / Usage Page (A4/Letter Conversion)

/ 1111111.00

%) 1.00

tustern Switch

t Number

B8

C5*10000+C2*100+C3

0

00000

e-MPS error control Y6 0

ce Status Page

2J0/2J1/2J2-2

Service status page (2)


NVRAM Version

MAC Address

Engine Information

_1F31225_1F31225

00:00:00:00:00:00

Firmware Version 2J0_2000.000.000 [XXXXXXXX] [XXXXXXXX] [XXXXXXXX] [XXXXXXXX]

Service Status Page

2008.08.08

Printer

1/2

100/100

0/0/0/0/0/0

0/0/0/0/0/0

0/0/0/0/0/0

0000000/0

0000000/0

F00/U00/0

0000/0000

0000/0000

02030405

12345678

XXXXXXX

FFFFFFFF

FFFFFFFF

FFFFFFFF

FFFFFFFF

FFFFFFFF

FFFFFFFF

FFFFFFFF

FFFFFFFF

00/

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

00000000

[ABCDEFG

[ABCDEFG

ABCD/AB

1-3-3

Figure 1-3-2

[XXXXXXXXXXXXXXXX]2

/

/

/0/0/

000000/0000000/0000000/0000000/0000000/0000000/

000000/0000000/0000000/

/0/0/0/70/00/00/00/00/abcde/1/

/0000/0000/0000/0000/0000/0000/0000/0000/0000/0000/0000/0000/0000/

/0000/0000/0000/0000/0000/0000/0000/0000/

08090A0B0C0D0F101112131415161718191A1B1C1D1E1F202122235E

/11223344/00001234abcd567800001234abcd5678/01234567890123456789012345678901/0008/00/07

X/t/

FFFFFFFF/FFFFFFFFFFFFFFFF/FFFFFFFFFFFFFFFF/FFFFFFFFFFFFFFFF/








000000000000000000000000/00000000000000000000000000000000

00000000000000000000000000000000000000000000000000000000

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/00000000/

HIJ][ABCDEFGHIJ][ABCDEFGHIJ][ABCDEFGHIJ]

HIJ][ABCDEFGHIJ][ABCDEFGHIJ][ABCDEFGHIJ][ABCDEFGHIJ]

CDEFGHIJ/

2J0/2J1/2J2-4

1-3-4

Detail of service status page


No. Items Description

Firmware version -

Engine software version -

Engine boot version -

Main ROM version -

Panel mask version -

Used memory -

Local time zone

Installed options

Digital Dot Covera

FRPO settings

Machine serial No

NVRAM version

Mac address

Destination inform

Area information

Margin settings

Top offset for eacsource

Left offset for eacsource

L value settings-

-

ge Number of pages printed converted in reference to A4 or Letter size.

-

. -

_ 1F3 1225 _ 1F3 1225(a) (b) (c) (d) (e) (f)

a) Consistency of the present software version and the database _ (underscore): OK * (Asterisk): NG(b) Database version(c) The oldest time stamp of database version(d) Consistency of the present software version and the ME firmware ver-sion _ (underscore): OK * (Asterisk): NG(e) ME firmware version(f) The oldest time stamp of the ME database version

Normal if (a) and (d) are underscored, and (b) and (e) are identical with (c) and (f).

-

ation -

-

Top margin/Left margin

h paper MP tray/Paper feeder 1/Paper feeder 2/Paper feeder 3/Duplex/Page rotation

h paper MP tray/Paper feeder 1/Paper feeder 2/Paper feeder 3/Duplex/Page rotation

Top margin (integer)/Top margin (decimal place)/Left margin (integer)/Left margin (decimal place)/Paper length (integer)/Paper length (decimal place)/Paper width (integer)/Paper width (decimal place)

2J0/2J1/2J2-2



Life counter(The first line)

Machine/MP tray/Printer cassette/Paper feeder 1/Paper feeder 2/Paper feeder 3/Duplex printing

Life counter(The second line)

Bulk paper feeder/Envelope feeder/Drum unit/Maintenance kit

Operation panel lock status 00: Off01: Partial lock02: Full lock

USB information

Paper handling in

Black and white pdouble count mo

Billing counting ti

Temperature (mainside)

Relative tempera(machine outside

Absolute tempera(machine outside

XLI calibration in

Laser beam-A BDnization exact advalue

Laser beam-B BDnization exact advalue

Fixed asset numb

Setting at JOB enment time-out timIF

Media type attrib1 to 28 (Not used20)1-3-5

00: Not connected01: Full-Speed02: Hi-Speed

formation 0: Paper source unit select1: Paper source unit

rinting de

0: All single counts3: Folio, Single count, Less the 330 mm (length)

ming -

chine -

ture )

-

ture )

-

formation -

synchro-justment

-

synchro-justment

-

er -

d judg-e in local

-

utes: 18, 19,

Weight settings0: Light1: Normal 12: Normal 23: Normal 34: Heavy 15: Heavy 26: Heavy 37: Extra Heavy

Fuser settings0: High1: Middle2: Low3: Vellum

Duplex settings0: Disable1: Enable

2J0/2J1/2J2-2

1-3-6

PDO

P

C



SPD information -

RFID information -

RFID reader/writer version infor-mation

-

Toner install information 0: Offt: On

Engine parameter information Hexadecimal, 512 bytes

Drum status

Drum surface po

Drum sensitivity

Quantity of light

DRT parameter

Optional paper fversion

Optional font ve

Optional table ve

Optional messag

Optional WEB v

Network interfac

Drum ID

Drum serial num

NOTE:C

>>Print NetworkStatus Pagerinting a status page for networkescriptionn the status page for network, detailed network setting information is printed.

rocedure1. Enter the maintenance mode [>>Print Network Status Page].2. Press the OK key. [>>Print Network Status Page?] will be displayed.3. Press the OK key. Three sheets of network status page will be printed.ompletion

-

tential -

-

(LSU) -

coefficient -

eeder software Paper feeder 1/Paper feeder 2/Paper feeder 3/Bulk paper feeder

rsion -

rsion -

e version -

ersion -

e card version -

-

ber -

ode conversion

A B C D E F G H I J

0 1 2 3 4 5 6 7 8 9

2J0/2J1/2J2

Printing a test pageDescriptionPrints a test page which contains halftone.PurposeTo check the activation of the developing and drum units.Procedure

1. Enter the maintenance mode [>>Print Test Page].2. Press the OK key. [>>Print Test Page?] will be displayed.3. Press the OK key. A sheet of test page will be printed.

Completion

WDTPIn

C


>>PrintTest Page

>>Write Data1-3-7

Figure 1-3-3 Test page

rite data (USB memory data write)escriptiono write data into a USB memory.rocedurestall the USB memory before attempting to write data.1. Enter the maintenance mode [>>Write Data].2. Press the OK key. [>>Write Data?] will be displayed.3. Press the OK key. [Data waiting] is displayed and the printer waits for data to be writ-

ten.4. When the data is sent, [Processing] appears and the data is written to USB memory.

When data writing ends, the display returns to [Ready].ompletion

FS-2020D SN:SPL8307597 Counter:1135

2J0/2J1/2J2

1-3-8

Counter reset for the maintenance kitDescriptionThe "Install MK" message means that maintenance kit should be replaced at 300,000 pages of printing. The interval counter must be manually reset using this service item.

Maintenance kit MK-340 (for 35/37 ppm printer [EUR/USA model]) Maintenance kit MK-350 (for 40/42 ppm printer [EUR/USA model]) Maintenance kit MK-360 (for 45/47 ppm printer [EUR/USA model])

Maintenance kit includes the following units: Drum unit Developing unit Fuser unit

PTPDDFTSP

P

CNOlomre

InDTupctosPTM

C


>>Maintenance

>>Developer Transfer roller Separation charger brush unit Paper feed system rollers

urposeo reset the life counter for the developing unit and drum unit included in maintenance kit.rocedure for replacing the maintenance kitrum unit (See page 1-5-12)eveloping unit (See page 1-5-11)user unit (See page 1-5-16)ransfer roller (See page 1-5-14)eparation charger brush unit (See page 1-5-14)aper feed system rollers: Paper feed assembly [paper feed roller and pickup roller] (See page 1-5-6) Retard roller (See page 1-5-7) MP tray paper feed roller (See page 1-5-10)

rocedure1. Enter the maintenance mode [>>Maintenance].2. Press the OK key. [>>Maintenance?] will be displayed.3. Press the OK key twice. The counter for each component is reset immediately.ompletionote:ccurrences of resetting the maintenance kits are recorded on the service status page or event g in number of pages at which the maintenance kit was replaced (See page 1-3-2, 1-3-10). This ay be used to determine the possibility that the counter was errorneously or unintentionally set.

itializing the developing unit (toner install mode)escriptionhe new developing unit is shipped from the factory with no toner contained. The developing nit can be automatically replete with toner when a toner container is installed onto it and the rinter is turned on. However, because the toner reservoir in the developing unit has a large apacity, it requires a lengthy period of time until a substantial amount of toner has been fed get the printer ready. (A new developing unit needs approximately 200 g for triggering the

ensor inside.)urposeo execute when the developing unit has been replaced.ethod1. Enter the maintenance mode [>>Developer].2. Press the OK key. [>>Developer?] will be displayed.3. Press the OK key. [Ready] will be displayed.4. Turn off and on the printer. [Self test] [Please wait (Adding toner)] will displayed. The

printer continually engages in this mode for a period of approximately 10 minutes, after which the printer reverts to the [Ready] state. [Ready] will displayed. Develop-ing unit initialization is finished.

ompletion

2J0/2J1/2J2

Automatic drum surface refreshingDescriptionThe drum surface refreshing operation is normally performed when the power is turned on to the printer or during warm-up when the printer is recovering from the Sleep mode, but even then only at those times that the temperature/humidity sensor detects the drum surface to be in a state of dew condensation. By using this mode, it is possible to force the drum surface refreshing operation to be performed automatically at a predetermined period of time, regardless of the status detected by the temperature/humidity sensor.PurposeTo prevent bleeding of the output image when the printer's operating environment is one of high humidity.Method

1. Enter the maintenance mode [>>DRUM-CTRL].

C

DDRhtoPTwM123ufaC


>>DRUM-CTRL

>>Drum1-3-9

2. Press the OK key. [>>DRUM-CTRL?] will be displayed.3. Press the OK key.4. Press the T key or S key and select the desire mode (from 00 to 02).

5. Press the OK key. The new value is set.ompletion

rum surface refreshingescriptionotates the drum approximately 3 minutes with toner lightly on the overall drum using the igh-voltage output control of the engine PWB. The cleaning blade in the drum unit scrapes ner off the drum surface to clean it.urposeo clean the drum surface when image failure occurs due to the drum. This mode is effective hen dew condensation on the drum occurs.ethod. Enter the maintenance mode [>>Drum].. Press the OK key. [>>Drum?] will be displayed.. Press the OK key. Drum surface refreshing will start and finish after approximately 3 min-tes, after which the printer reverts to the [Ready] state. [Ready] will displayed. Drum sur-ce refreshing is finished.ompletion

00 Mode turned OFF (default)

01 Refreshing operation time (short)

02 Refreshing operation time (long)

2J0/2J1/2J2-7

1-3-10

(3) Printing an event log (EVENT LOG)

Service items Description

Printing an event log (EVENT LOG)

Printing an event log (EVENT LOG)DescriptionPrints a history list of occurrences of paper jam, self-diagnostics, toner replacements, etc.PurposeTo allow machine malfunction analysis based on the frequency of paper misfeeds, self diag-nostic errors and replacements.Procedure

1. Connect the USB or network cable between printer and PC (network).2. Connect the power cord.

C

R

N(1(2(3(4

N(1(2 (3 Figure 1-3-4

3. Turn printer power on. Make sure the printer is ready.4. Send the following PRESCRIBE command sequence from the PC to the printer.

!R!KCFG"ELOG";EXIT;

A sheet of event log will be printed.

ompletion

emarks: Details of configurations (See above 4.)

otes on Connecting to USB) Save the Prescribe commands above as a text file in the PC.) Select the Sharing tab of the printer properties and share the printer.) Select a USB port in the Port tab. (Specify the printer name for sharing.)) From the DOS Prompt, execute the following command line:

copy file-name\\computer-name\shared-printe File-name should be the name of the file that was saved in step 1.

otes on connecting via network (using FTP protocol)) Save the Prescribe commands above as a text file in the PC.) From the DOS Prompt, execute the following command line:

ftp printer-IP-address Do not specify user name and password.) From the DOS Prompt, execute the following command:

put file-name File-name should be the name of the file that was saved in step 1.

USB cable

Network cable

USB interface

Network

interface

2J0/2J1/2J2-5

Detail of event log

D


#

16

15

14

13

12

11

10

9

8

7

6

5

4

3

2

1

Count.

9999999

8888888

7777777

6666666

Paper Jam Log

J00:

J01:

J02:

J03:

J04:

J05:

J06:

J07:

J08:

J09:

J10:

J12:

Cou

Event Descriptions

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

#

8

7

6

5

Count.

1111111

999999

888888

777777

Service Call LogService Code

00. 0000

00. 0000

00. 0000

00. 0000

Event Log

Firmware Version 2J0_2000.000.000 2008.08.09 [XXXXXXXX] [XXXXXXXX] [XXXXXXXX] [XXXXXXXX]

Printer

(f)

No. Items

Firmware version

Engine software

Engine boot vers

Main ROM versio

Panel mask vers

Machine serial N1-3-11

Figure 1-3-5

etail

5555555

4444444

3333333

2222222

1111111

999999

888888

777777

666666

555555

444444

1

0

1

11

222

1

1

1

1

1

1

1

999

J13:

J14:

J15:

J16:

J17:

J18:

J19:

J20:

J21:

J22:

J23:

J24:

1

1

1

1

1

1

1

1

1

1

1

1

J25:

J26:

J27:

J28:

J29:

J30:

J31:

J32:

J33:

J34:

J35:

J36:

1

1

1

1

1

1

1

1

1

1

1

1

C0000:

C0001:

C0002:

C0003:

C0004:

C0005:

C0006:

C0007:

C0008:

C0009:

C0010:

C0011:

0

1

2

3

4

5

6

7

8

9

10

11

C0012:

C0013:

C0014:

C0015:

C0016:

C0017:

C0018:

C0019:

C0020:

C0021:

C0022:

C0023:

12

13

14

15

16

17

18

19

20

21

22

23

T00:

M01:

10

20

nter Log

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

10. 01. 88. 01. 01

4

3

2

1

666666

555555

444444

1

00. 0000

00. 0000

00. 0000

00. 0000

#

5

4

3

2

1

Count.

1111111

999999

888888

777777

666666

Unknown Toner Log

Item

00. 00

00. 00

00. 00

00. 00

00. 00

# Count.

Maintenance LogItem

Log Data Nothing...

[XXXXXXXXXXXXXXXX]

10. 01. 88. 01. 01(a) (b) (c) (d) (e)

(g)

(h)

Description

-

version -

ion -

n -

ion -

o. -

2J0/2J1/2J2-5

1-3-12



Paper Jam Log # Count. Event

Remembers 1 to 16 of occur-rence. If the occurrence of the previous paper jam is less than 16, all of the paper jams are logged. When the occurrence excessed 16, the oldest occurrence is removed.

The total page count at the time of the paper jam.

Log code (2 digit, hexadecimal, 5 categories)

(a) Cause of a paper jam(b) Paper source(c) Paper size(d) Paper type(e) Paper exit (a) Cause of paper jam

10: Paper does not arrive at the registration sensor. [42] (MP tray) 10: Paper does not arrive at the registration sensor. [31] (Printers cassette)10: Paper does not arrive at the registration sensor. [31] (Paper feeder 1)10: Paper does not arrive at the registration sensor. [31] (Paper feeder 2)10: Paper does not arrive at the registration sensor. [31] (Paper feeder 3)10: Paper does not arrive at the registration sensor. [49] (Duplex conveying)10: Paper does not arrive at the registration sensor. [4A] (Bulk paper feeder)10: Paper does not arrive at the registration sensor. [31] (Envelope feeder)11: Paper does not pass the registration sensor. [48]12: Paper remains at the registration sensor when power is turned on. [48]20: Paper does not arrive at the paper exit sensor. [48]21: Paper does not pass the paper exit sensor. [47]22: Paper remains at the paper exit sensor when power is turned on. [47]30: Paper does not arrive at the paper feeder 1s paper feed sensor. [32]

(Paper feeder 1)30: Paper does not arrive at the paper feeder 1s paper feed sensor. [33]


(Paper feeder 3)31: Paper does not pass the paper feeder 1s paper feed sensor. [32]32: Paper remains at the paper feeder 1s paper feed sensor when power is turned

on. [32]40: Paper does not arrive at the paper feeder 2s paper feed sensor. [33]



on. [33]50: Paper does not arrive at the paper feeder 3s paper feed sensor. [34]


on. [34]A1: Paper does not arrive at the duplex sensor. [47] (Rear unit)A2: Paper does not pass the duplex sensor. [47] (Rear unit)A3: Paper does not arrive at the duplex jam sensor. [49] (Duplex conveying)A4: Paper does not pass the duplex jam sensor. [49] (Duplex conveying)A5: Paper remains at the duplex jam sensor when power is turned on. [49]

2J0/2J1/2J2-5



cont.E0: Paper misfeed occurs due to forced stop when an error occurs during print-ing. (such as opening of a cover) [00]E1: The length of paper is shorter than designated for the paper cassette. [47]E2: A5 lengthwise paper has been fed despite the paper cassette is set to A4 width wise (see reference 1 below). [00] E3: Paper cassette 1 was opened in the middle of duplex printing (see reference 2 below). [49]F0: Paper does not arrive at the face down tray paper full sensor. [47]F1 to FE: Paper misfeed by another cause. [00]1-3-13

Note:Values (hexadecimal) within [ ] indicate paper misfeed locations.

Reference 1:Widthwise A4 size and lengthwise A5 are identical in length, however, the fuser temperature differs. Detecting the fuser temperature depending on this temper-ature difference allows detection of paper misfeed due to a wrong paper size.

Reference 2:The DU cover of the duplex paper conveying section is designed to operate as being held against the main unit as the paper cassette is installed. (Paper feed-ing fails when the paper cassette is not properly installed because of the resul-tant space between the DU cover and the main unit.) Therefore, paper jam occurs if the paper cassette is opened in the middle of duplex printing.

2J0/2J1/2J2-5

1-3-14



cont.Detail of jam location

42

31

32

4748

3Cassette 1

Cassette 2(Paper feeder 1)

PrinterPaper jam locations35/37 ppm printer(EUR/USA model)Figure 1-3-6

42

31

32

32

49

4748

33

34

31

31

33

34

31

42

47

48

49

4A

49

6

6

5

12

4

3

7

8

1

1

2

3

4

5

6

7

8

5

24

4A

Paper feeder 1

Paper feeder 2

Paper feeder 1

Paper feeder 3

Face-up tray



Envelope feeder

MP tray

Rear unit

Inside the printer

Duplex conveying

Bulk paper feeder

Printer

Envelopefeeder

Bulk paper

feeder

Registration sensor

Paper exit sensor

Face down traypaper full sensor

Duplex sensor

Duplex jam sensor

Paper feed sensor(Paper feeder 1)



Sensors

40/42 and 45/47 ppm printers(EUR/USA model)

2J0/2J1/2J2-5



cont.(b) Detail of paper source (Hexadecimal)

00: MP tray01: Paper cassette 1 (printer)02: Paper cassette 2 (paper feeder 1)03: Paper cassette 3 (paper feeder 2)04: Paper cassette 4 (paper feeder 3)05: -06: -07: -

Service Call (Self diagnosterror) Log1-3-15

08: Bulk paper feeder09: Envelope feeder

(c) Detail of paper size (Hexadecimal)

01: Monarch02: Business 03: International DL04: International C505: Executive 06: Letter-R86: Letter-E07: Legal08: A4R88: A4E 09: B5R89: B5E0A: A30B: B4

0C: Ledger0D: A5R8D: A5E0E: A60F: B610: Commercial #911: Commercial #612: ISO B513: Custom size1E: C41F: Postcard20: Reply-paid postcard21: Oficio II22: Special 1

23: Special 224: A3 wide25: Ledger wide26: Full bleed paper (12 8)27: 8K28: 16K-RA8: 16K-E32: Statement-RB2: Statement-E33: Folio34: Western type 235: Western type 4

(d) Detail of paper type (Hexadecimal)

01: Plain02: Transparency03: Preprint04: Labels05: Bond06: Recycle07: Vellum08: Rough09: Letter head

0A: Color0B: Prepunched0C: Envelope0D: Cardstock0E: Coated0F: 2nd side10: Media 1611: High quality

15: Custom 116: Custom 217: Custom 318: Custom 419: Custom 51A: Custom 61B: Custom 71C: Custom 8

(e) Detail of paper exit location (Hexadecimal)

01: Face down tray (FD)02: Face up tray (FU)03 to 48: -

ic # Count. Service Code

Remembers 1 to 8 of occurrence of self diag-nostics error. If the occurrence of the previ-ous diagnostics error is less than 8, all of the diagnostics errors are logged.

The total page count at the time of the self diag-nostics error.

Self diagnostic error code(See page 1-4-2)

Example01.6000

01 means a self-diagnos-tic error; 6000 means a self diagnostic error code.

2J0/2J1/2J2

1-3-16



Maintenance Log

# Count. Item

Remembers 1 to 8 of occurrence of replace-ment. If the occurrence of the previous replacement of toner container is less than 8, all of the occur-rences of replacement are logged.

The total page count at the time of the replacement of the toner container.

This is virtually logged as the occurrence of the Toner Empty or Install MK condition since the replacement of the toner

Code of maintenance replacing item (1 byte, 2 categories)

First byte (Replacing item)01: Toner container

Second byte (Type of replacing item)00: (Fixed)

Unknown Toner Log

#

Rot

Ipdad

Counter Log

Comprised of three log counters includ-ing paper jams, self diagnostics errors, and replacement of the toner con-tainer.

(

Ioo

R

Atacontainer is not precisely detectable. First byte (Replacing item)

02: Maintenance kit

Second byte (Type of replacing item)01: Fixed (MK-340/350/360)

Count. Item

emembers 1 to 5 of ccurrence of unknown

oner detection.

f the occurrence of the revious unknown toner etection is less than 5, ll of the unknown toner etection are logged.

The total page count at the time of the Toner Empty error with using an unknown toner container.

Unknown toner log code (1 byte, 2 categories)

First byte01: Fixed (Toner container)

Second byte00: (Fixed)

g) Jam (h) Self diagnostic error (i) Maintenance item replacing

ndicates the log counter f paper jams depending n location.

efer to Paper Jam Log.

ll instances including hose are not occurred re displayed.

Indicates the log counter of self diagnostics errors depending on cause.(See page 1-4-2)

ExampleC6000: 4

Self diagnostics error 6000 has happened four times.

Indicates the log counter depending on the maintenance item for maintenance.

T: Toner container00: Black

M: Maintenance kit00: (Fixed)

ExampleT00: 1

The (black) toner container has been replaced once.This is virtually logged as the occurrence of the Toner Empty or Install MK condition.

2J0/2J1/2J2

1-4 Troubleshooting

1-4-1 Paper misfeed detection

(1) Paper misfeed indication

When a paper misfeed occurs, the printer immediately stops printing and displays the paper misfeed message on the operation panel. To remove paper misfed in the printer, pull out the paper cassette, pull out the rear unit, remove the devel-oping unit or open the duplex cover.

Figure 1-4-1

(2) Paper misfeed detection

Paper JamMP tray

Paper misfeed location

Paper misfeed message


Exit sensorExit sensor

DuplexDuplexsensorsensorDuplexsensor

Duplex jamDuplex jamsensorsensorDuplex jamsensor

PaperPaperexit sensorexit sensorPaperexit sensor

35/37 ppm printer (EUR/USA1-4-1

Figure 1-4-2


PaperPaperexit sensorexit sensorPaperexit sensor

PaperPaperfeedfeedsensorsensor

Paperfeedsensor


Paperfeedsensor


Paperfeedsensor


Paperfeedsensor

DuplexDuplexsensorsensorDuplexsensor

Duplex jamDuplex jamsensorsensorDuplex jamsensor

RegistrationRegistrationsensorsensorRegistrationsensor

RegistrationRegistrationsensorsensorRegistrationsensor

model)

40/42 and 45/47 ppm printer (EUR/USA model)

2J0/2J1/2J2

1-4-2

1-4-2 Self-diagnostic function

(1) Self-diagnostic function

This printer is equipped with self-diagnostic function. When a problem is detected, the printer stops printing and display an error message on the operation panel. An error message consists of a message prompting a contact to service personnel,total print count, and a four-digit error code indicating the type of the error. (The display varies depending on the type of the error.)

(2) Self diagnostic codes

Code C

0100 Backup memory

0110 Backup memory

0120 MAC address da

0150 Engine PWB EEDetecting engine munication error.

0170 Billing counting

Error code Total print

Call service 6000:012345

Error code

Error power off F030

Error code

Call service F000ontents Remarks

Causes Check procedures/corrective measures

device error Defective flash memory.

Replace main PWB (See page 1-5-30).

Defective main PWB.


data error Defective flash memory.


Defective main PWB.


ta error Defective flash memory.

Replace the engine PWB (See page 1-5-25).

Defective engine PWB.


PROM errorPWB EEPROM com-

Improper installa-tion engine PWB EEPROM.

Check the engine PWB EEPROM installa-tion, Remedy.



error Defective main PWB.


2J0/2J1/2J2

0420 Paper feeder communication errorCommunication error between engine PWB and optional paper feeder.

Improper installa-tion paper feeder.

Follow installation instruction carefully again.

Defective harness between connect-L PWB (YC2) and paper feeder inter-face connector, or improper connec-tor insertion.

Reinsert the connector. Also check for conti-nuity within the connector harness. If none, remedy or replace the harness.

Defective harness between connect-L

Reinsert the connector. Also check for conti-nuity within the connector harness. If none,

1010 Lift motor lock e*40/42 and 45/47USA model) onlyA motor over-currcontinuously for 5motor is activated

1140 Lift motor ascen*40/42 and 45/47USA model) onlyOptional bulk papposition sensor dLift motor lock err

Code Contents Remarks

Causes Check procedures/corrective measures1-4-3

PWB (YC6) and engine PWB (YC504), or improper connec-tor insertion.

remedy or replace the harness.



Defective paper feeder.

Replace the paper feeder.

rror ppm printers (EUR/

ent signal is detected seconds since the lift .

Defective bottom plate elevation mechanism in the paper cassette.

Check to see if the bottom plate can move smoothly and repair it if any problem is found.

Defective lift motor drive transmission system.

Check if the gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.

Defective lift motor. Replace the lift motor.



t error ppm printers (EUR/

er feeders tray top oes not turn on.or occurred 3 times.

Defective bulk paper feeders tray top position sensor.

Replace the bulk paper feeders tray top position sensor.

Defective harness between bulk paper feeders tray top position sen-sor and main PWB (YC6), or improper connector inser-tion.


Defective bulk paper feeders main PWB.

Replace the bulk paper feeders main PWB.(Refer to bulk paper feeders service man-ual)

2J0/2J1/2J2

1-4-4

1150 Lift motor descent error*40/42 and 45/47 ppm printers (EUR/USA model) onlyOptional bulk paper feeders tray bottom position sensor does not turn on.Lift motor lock error occurred 3 times.

Defective bulk paper feeders tray bottom position sensor.

Replace the bulk paper feeders tray bottom position sensor.

Defective harness between bulk paper feeders tray bottom position sensor and main PWB (YC8), or improper connec-

Reinsert the connector. Also check for conti-nuity within the connector harness. If none, remedy or replace the harness. (Refer to bulk paper feeders service manual)

2000 Main motor erroMMOTRDYN signwithin 2 s after Mlow.

2200 Drum motor erroDMOTRDYN signwithin 2 s after DMlow.


Causes Check procedures/corrective measurestor insertion.

Defective bulk paper feeders main PWB.

Replace the bulk paper feeders main PWB.(Refer to bulk paper feeders service man-ual)

ral does not go low

MOTONN signal goes

Defective harness between main motor and engine PWB (YC501), or improper connec-tor insertion.


Defective main motor drive trans-mission system.

Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.

Defective main motor.

Replace the main motor.



ral does not go low OTONN signal goes

Defective harness between drum motor and engine PWB (YC11), or improper connec-tor insertion.


Defective drum motor drive transmission system.

Check if the gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.

Defective drum motor.

Replace the drum motor.



2J0/2J1/2J2

4000 Polygon motor (laser scanner unit) errorPOLRDYN signal does not go low within 10 s after POLONN signal goes low.

Defective harness between polygon motor and main PWB (YC11), or improper connec-tor insertion.


Defective harness between main PWB (YC12) and engine PWB (YC12), or improper connector


4200 Laser output (piThe pin photo sigwithin a specifiedmotor ready signabecomes ready (L

5100 Short-circuited mFive pages have main charger outp



insertion.

Defective laser scanner unit.

Replace the laser scanner unit (See page 1-5-38).



Defective main PWB.

Replace the main PWB (See page 1-5-25).

n photo sensor) errornal (PDN) is not output time after the polygon l (POLRDYN) level).

Defective harness between PD PWB (YC1) and main PWB (YC16), or improper connec-tor insertion.


Defective APC PWB.


Defective PD PWB.


Defective main PWB.

Replace the main PWB (See page 1-5-30).

ain charger outputbeen printed with the ut short-circuited.

Drum unit installed incorrectly.

Verify harness is not pinched in the drum unit.

Engine PWB installed incor-rectly.

Verify harness is not pinched in the engine PWB.



2J0/2J1/2J2-6

1-4-6

6000 Broken fuser heater lamp wireThe temperature does not reach 100C/212F after the fuser heater lamp has been turned on continuously for 30 s.

35/37 ppm printer (EUR/USA model):The temperature does not rise by 1C/1.8F after the fuser heater lamp has been turned on continuously for 5 s dur-ing printing.

40/42 and 45/47 pmodel):The temperature 1.8F after the fusbeen turned on coduring warm-up o

Poor contact in the fuser thermistor 1 connector termi-nals.

Reinsert the connector (See page 1-5-22).

Fuser thermistor 1 installed incor-rectly.

Check and reinstall if necessary (See page 1-5-22).

Thermal cutout triggered.

Check for continuity. If none, replace the thermal cutout (See page 1-5-22).

Fuser heater lamp Check and reinstall if necessary (See page

6020 Abnormally hightemperatureThe temperature 2 detects 240C/4ously for 3 s.

6030 Broken fuser theInput from fuser th1 (A/D value) for

6220 Abnormally hightemperatureThe temperature 1 detects 240C/4ously for 3 s.

6230 Broken fuser theInput from fuser th1 (A/D value) for


Causes Check procedures/corrective measurespm printers (EUR/USA

does not rise by 1C/er heater lamp has ntinuously for 10 s

r at standby.

installed incor-rectly.

1-5-22).

Broken fuser heater lamp wire.

Check for continuity. If none, replace the fuser heater lamp (See page 1-5-17).

fuser thermistor 2

of the fuser thermistor 64F or more continu-

Shorted fuser thermistor 2.

Measure the resistance. If it is 0 , replace the fuser thermistor 2 (See page 1-5-22).



rmistor 2 wireermistor 2 is less than

more than 1 s.



Broken fuser thermistor 2 wire.

Measure the resistance. If it is , replace the fuser thermistor 2 (See page 1-5-22).



Thermal cutout triggered.

Check for continuity. If none, replace the thermal cutout (See page 1-5-22).

Fuser heater lamp installed incor-rectly.


Broken fuser heater lamp wire.

Check for continuity. If none, replace the fuser heater lamp (See page 1-5-17).

fuser thermistor 1

of the fuser thermistor 64F or more continu-

Shorted fuser thermistor 1.

Measure the resistance. If it is 0, replace the fuser thermistor 1 (See page 1-5-22).



rmistor 1 wireermistor 1 is less than

more than 1 s.



Broken fuser thermistor 1 wire.

Measure the resistance. If it is , replace the fuser thermistor 1 (See page 1-5-22).



2J0/2J1/2J2-4

6400 Zero cross signal errorThe ZCROSS signal does not reach the engine PWB for more than 2 s.

Defective harness between connect-L PWB (YC8) and engine PWB (YC3), or improper connec-tor insertion.


Defective connec-tion between power source unit (YC103) and con-nect-L PWB (YC1).

Reinsert the connector.

7000 Toner motor locA motor over-currcontinuously for 5toner motor is act

7410 Drum unit non- iThe drum unit is ninstalled properly.The drum PWB Emunicate normall



Defective power source unit.

Replace the power source unit (See page 1-5-38).



k errorent signal is detected seconds since the ivated.

Lump of toner inside toner con-tainer.

Replace the toner container.

Defective toner replenishment drive system.

Replace the developing unit (See page 1-5-11).

Defective toner motor.

Replace the developing unit (See page 1-5-11).



nstalling errorot installed or not

EPROM does not com-y.

The drum unit is not installed.

Install the drum unit (See page 1-5-12).

Defective connec-tion drum PWB (YC1) and con-nect-L PWB (YC3).

Check the connection of connectors drum PWB (YC1) and connect-L PWB (YC3). (See page 1-4-10, refer to figure 1-4-5)

Defective drum PWB EEPROM.

Replace the drum unit (See page 1-5-12).



2J0/2J1/2J2-4

1-4-8

F0F000

Communication problem between the main PWB and operation panel PWBCommunication is failed between the operation panel PWB and the main PWB.

Defective main PWB.

Turn the power switch off/on to restart the printer.If the error is not resolved, replace main PWB (See page 1-5-30).

Defective opera-tion panel PWB.

Replace the operation panel PWB.

F010 Main PWB checksum error Defective main PWB.

Turn the power switch off/on to restart the printer.

In recovery mode, download the controller firmware using a CompactFlash card.In recovery mode, only a CompactFlash

F020 Main or expandeChecksum failed (RAM) on the mamemory (DIMM).

F030 General failureMiscellaneous faiPWB.

F040 Main PWB - engtion errorCommunication bengine PWB is fa

F050 Engine PWB ROA checksum errorthe engine PWB.

F186 Main PWB video


Causes Check procedures/corrective measurescard is usable, not a USB memory.


d memory errorwith main memory in PWB or expanded

Defective system main memory (RAM) on the main PWB.


Defective expanded memory (DIMM).

Replace the expanded memory (DIMM) (See page 1-2-3).

lure with the main Defective main-PWB.


ine PWB communica-

etween main PWB and iled.

Defective harness between engine PWB (YC12) and main PWB (YC12), or improper con-nector insertion.


Defective main PWB.

fs-2020-3920-4020ensmr7

Documents

warning of risk

incorrect compliance

insufficient attention

general action

specific action

incorrect type

safety warnings

safety precautions