fujitsu world tour 2016 human centric innovation in action mobilizing the enterprise...

0 Copyright 2015 FUJITSU

Human Centric Innovation

in Action

Fujitsu World Tour 2016

Mobilizing the

Enterprise Kevin Wrenn, Fujitsu

Richard McCormack, Fujitsu

John Marc Clark, CITRIX

Christopher McLendon, Microsoft


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Mobility – a key part of digital transformation


Mind Shift to a New Mobile Paradigm

50% of apps benefit from mobilization

49% of anytime, anywhere workers, work from 3 or more locations

Today’s workforce is split

50/50 between fixed and multi-location users

Innovative knowledge workers will use 3-5 devices by

2016

651 Million tablets used by 2017

4.2 hours/day average time users interact with their mobile devices (tablet, phone, notebook)

72% of workers use at least one personal device for work

4.5 Billion personal clients on the network

Sources: Dimensiondata, Forrester, Gartner


Enterprises are located around the globe

Communicate and

collaborate globally

London Berlin

New York Los

Angeles

Brasilia

Cape Town Sydney

Barcelona

Moscow

Tokyo


Looking for the best talented people

Employ them

wherever they

are located

London Berlin

New York Los

Angeles

Brasilia

Cape Town Sydney

Barcelona

Moscow

Tokyo


Fujitsu’s Approach to Human-Centric Mobile IT

DEVICES AND EXPERIENCES USERS LIKE

ENTERPRISE GRADE FEATURES BUSINESSES REQUIRE

http://mediaportal.ts.fujitsu.com/pages/view.php?ref=28619&search=lifestyle&offset=96&order_by=field12&sort=DESC&archive=0&k=

http://mediaportal.ts.fujitsu.com/pages/view.php?ref=28593&search=lifestyle&offset=96&order_by=field12&sort=DESC&archive=0&k=


Digital Transformation Influencing Mobile Strategies

Digital Business

Digital Workplace

Multi-Generation Workforce

No Wires

Handwriting Recognition

Device Embedded Biometric Security

BYOA

Apps

Form factors

Product concepts

Mobilize old-fashinoned

processes

Consumer IT is more advanced than Enterprise IT


Digital Revolution … Implications on Work

Retail Banking Healthcare Transportation Manufacturing

Remote health monitoring

Clinical care Personal wellbeing

Digital signage Optimized/

personalized promotions

Maintenance and field service

Manufacturing operation

Production asset management

Traffic Monitoring Freight Monitoring Fleet Management Vehicle Security

Smart Banking Talk Transfers Intelligent Personal

Budgeting Self Pays (with NFC)

Hyperconnectivity and IoT are emerging

Digital transformation of services, products, processes and things


Meeting business needs is Ultimate Objective

Enable flexible working

Maximize productivity

and satisfaction

Keep data safe

Allow information

everywhere access

Support diverse

workforce needs

Enable innovation

Benefit from

legacy applications

Stay in control

Embrace IT

consumerization & BYOD

Demonstrate real value of IT

Always futureproof

and up to date

Deliver standardization


Navy Recruiting – Digital Transformation

Solution Benefits

• Navy Recruiters choose Fujitsu

Lifebook Q775 Tablets

• Navy Recruiters use these devices in

the field as they go through the

process off enlisting new personnel.

• The devices needed to support Smart

Card for security

Navy Recruiters now has enhanced

mobility and security in their

recruitment process

Navy Recruiting Command mission is to recruit the best men and women for

America's Navy to accomplish today's missions and meet tomorrow's

challenges.

Their vision is to be the premier recruiting force, trained and educated to

capitalize on innovation and technology to recruit quality for America's Navy.

.

Brand names & logos belong to the respective organizations


Enhance existing products with mobile capabilities

Design mobile apps that take greater advantage of native device capabilities

Lower cost of customer acquisition

Why Companies Mobilize

Source: IDG Connect for Unisys

Create new customer channels and enhance customer interactions Redefine business processes by allowing

mobile access to information

Enhance existing products/services or revenue streams enabled or enhanced by mobile access

84% of companies increased productivity

through mobility

79% of companies achieved measurable

mobility ROI

75% of companies generated new revenue

through mobility ROI


Mobility Needs are a Question of Perspective

Mobility is about delivering high quality, productive experiences, at any time and in any location.

E M P L O Y E E

User profile & persona match

Utmost work-life-integration

Experience and Cool ID

Unlock full potential – be most productive

Easy sharing and collaboration

Enterprise apps & connectivity

Sleek and thin, plus new concepts

Latest technology and no wires

Individualized Hard- and Software

B U S I N E S S / L O B L E A D E R S

Employee satisfaction

Attract talent

Empower greater productivity

Optimal collaboration of virtual teams

Enable work-life-integration

Provide the right tools for the job

Apps for users, partners and customers

I T L E A D E R S

Data security and privacy

Compliance and Governance

Support new OS, form factors, concepts and technologies

Deliver more apps and applications super quick

Easy deployment and management

Reliability

Long stability and global availability


Influencing Factors of a Mobile Device Strategy

User Profiles

Applications & Delivery Models

Workplace Profiles

Infrastructure Profile

Connectivity

Products

Services

Task Worker

Applications / Software / Level of Collaboration & Mobility

Native

Workflow / Process

LAN / WiFi / 3G / 4G / NFC / Wireless Display

Smartphones / Media Tablets

Peripherals / Accessories / Displays

Customizing

Knowledge Worker

Security

Notebooks / Tablet / 2 in 1

Maintenance

Power User

Integration

PCs / Thin Clients / Workstations

Financial

Virtualization HTML Cloud

Wo

rkp

lace

Asse

ssme

nt S

ervice

s

So

lutio

ns

Workplace Services

Assessment & Consulting

End User Services Collaboration Services

Virtual Client Management Service Desk

User-first! Define the desired business outcome, not the device.


Citrix 10,000+

Partners WW

100M

Users

400,000

customers

4,000 Joint

Customers with

Fujitsu

No. 1 Desktop

and Application

Virtualization

ISV in the

world,

$3.3B sales

Gartner MQs

for DTV, EMM,

EFSS, X86SV

& ADC

10,000

Employees in

100+ countries

25 year History

Global Partner Profile: +

Fujitsu 25

Cloud DCs

500K+

virtualized

5M+

desktops 700K+

mobile

No. 4

IT service

provider in the

world,

$46.2B sales

Gartner MQs

for EUO and

Managed

Mobility

162,000 people

in 100+

countries

80 year History


Enable enterprise mobility

Assessment &

Consulting

Identity

Management &

Access control

Enterprise File

Share & Sync

Mobile Device

Management

Cloud, SaaS, on-

premise service

provisioning

Telecom Expense

Management

Secure email and

intranet access

Service

Management

Mobile Application

Management &

App Store


User Profile Based Device Options

TABLET 2 in 1 Devices & ULTRABOOK™

Clamshell Notebook and ULTRABOOK™

Optimized for battery life Optimized for performance

Stand up computing Content creation

Offering all range of devices … Outstanding Experiences Across all Mobility Use Cases

RUGGED TABLET


Fujitsu‘s 2 in 1 Devices As Individual as You Are

:: FLEXIBILITY:: Convenience of two devices in one

:: SECURITY:: Hardware-embedded security

:: MANAGEABILITY:: Manage one device per user, not two

:: SOFTWARE:: Single instances of a software per user

The most important mobile device category!

LIFEBOOK T936

LIFEBOOK T726

Notebook Capabilities

STYLISTIC R726

STYLISTIC Q775

STYLISTIC Q616

Tablet Capabilities


KLEIN Independent School District

Solution Benefits

• Fujitsu and other partners deployed

LIFEBOOK T726 tablets to teachers

throughout the districts due to positive

experience with the LIFEBOOK T734

and students.

• Students currently using LIFEBOOK

T734, typing with Keyboard and

sometimes touch and pen input.

KLEIN uses STEAM express travels to

schools ensuring more students get to

participate

Users can use devices with traditional

keyboards and also touch and pen

input

The school district is comprised of total 42 schools with more than 49,500

students. It’s the largest school district in TX. They have the oldest, one-to-one

tablet initiative.



Forward-Thinking Mobility Use Cases

Financial Services

Digital catalogues

Financial plan development with the customer

Access to account information

Financial analytics at customer’s home

Packaged and tagged financial products

Transportation Aviation On-board checklists

Pre-flight checklists

Inventory tagging

Entertainment system on short flights

Route re-scheduling

Reading location and sensor information of tagged assets

Public Sector Utilities Workflow

management systems (e.g. for assemblers of transformer stations)

Route and pickup instructions in waste management

On-site access to construction plans for fire fighters and first responders

On-site access to criminal records

Oil and gas exploration

Retail

Mobile POS / mCommerce

ePayment

Self-checkout lanes

Campaign compliance reporting

Order online, pickup in-store

Virtual fitting room

Ordering on demand

Healthcare

Mobile Point of Care

Realtime access to EMR (Electronic Medical Record)

Pen based input to EMR

Manufacturing Automotive Workflow and

production asset management systems (e.g. at assembly lines)

Route pickup instructions for internal and external logistics (e.g. on fork lifts, trucks, etc.)

On-site access to manuals, wiring plans (e.g. for maintenance staff)


Fujitsu Workplace Anywhere – Making it real …

Combining World Class Systems Integration &

Managed Services with Class Leading Technology

Classic Virtual Mobile Collaborative Service Desk

Workplace Anywhere



Forrester rates Fujitsu as a global Leader

Source: Forrester (December 2015)

The Forrester Wave™: Global Workplace Services, Q4 2015 Fujitsu has a strong market presence in workplace services, with

very strong capabilities. Fujitsu's current offering is supported by its strong ecosystem participation and its approach to

continuous improvement. Its market presence is reinforced by its strong field support and service desk services.

Fujitsu has an enlightened view on the importance of measuring

customer satisfaction, as well as a particularly far-reaching vision for the future of workplace services.

Forrester Wave Disclaimer

The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are

trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call

on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments.

Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is

based on best available resources. Opinions reflect judgment at the time and are subject to change.


British American Tobacco

Challenges Solution Benefits

As part of a wider strategic

transformation to become a truly

global enterprise, British American

Tobacco wanted to transition over

100 local support operations into

one global service desk, providing

consistency and visibility

Working with Fujitsu, BAT developed

a detailed methodology that enabled

it to migrate 96 countries in nine

months to a new service desk

based on Fujitsu TRIOLE

The four Global Delivery Centers

support 35,000 users in 14 languages

and handle on average 60,000 tickets

per month

BAT now has total visibility of its global

IT estate with a single provider. It can

track all incidents and understand call

volumes and trends, enabling it to

proactively reduce the number of

incidents

Users now enjoy 24/7 coverage

regardless of location and have the

ability to use a self-service portal to

resolve incidents themselves

Only a handful of suppliers could guarantee service delivery in 14 languages

across multiple time zones. Fujitsu stood out because of the caliber of its staff

and its proactive approach to service management called Sense and Respond.

Simon Swinnerton, Project Delivery Manager, British American Tobacco



De-risking your journey

We help accelerate and de-risk your journey

No need for big bang change

Start small, prove the business case, scale up

We are agnostic and integrators of your journey

We provide streamlined solutions

which are repeatable & proven

Our cloud-based delivery approach

includes vetting before global availability

We invest in R&D and in our human capital,

to provide best in class subject matter experts


Summary

In a Nutshell

Adopt a ‘user first’ strategy

User engagement and profiling are key

Tablets maximize the productivity of your workforce

Empower new dynamic work styles

Fujitsu covers all aspects of a modern mobile workplace – from products to services

Interested in discussing ways to mobilize your workforce? – Let’s talk! See demos in the Expo

fujitsu world tour 2016 human centric innovation in action mobilizing the enterprise...

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