Fulfillment Assurance and

Billing

SATA Conference

17.09.2015Onkabetse Moatlhodi

Head Of Technology & Service Strategy

provide, develop , operate and manage

Botswana's national and international

telecommunications services.

• Landlines , lease lines , VSAT

IntroductionBTCL has tremendously grown , innovated over the years to meet customer expectations , keep up with market dynamics and competition.

• Internet Service Provider

• Hosting Services (Web, DNS)

• Internet bandwidth

• Lease line service

• Inter connect

Mobile telephony and data services

• 2G, 3G and 4G

• VAS(payments)

• Mobile money

Ambition

Home & Office beMOBILE

BTC Home & OfficeOffers Both Voice and Data

services, including Internet and Managed Services

beMOBILEOffers Mobile Voice and

Data Services

3

One Organisation; 1Team

Wholesale

WholesaleOffers Services to BTC and Other Operators

Converged Billing ApproachM

arketTime

• Scoping & Specifications• Bench marking • Stakeholder engagement• Alignment with business• Future in mind (connected

objects)

eTOM / TAMS Framework

Industry Trends

Best Practice

Problem Areas

Manual process

To-be process

workshops

End Solution..Capability Benefits & Outcomes

Bill generation and invoice management

• Improve billing process efficiencies by introducing best practice operational processes (e.g. reducing of billing cycles).

• Reduction of revenue leakage • Realtime customer FMC account management will increase revenue, increase

customer services and help reduce current debt levels (e.g. bill shock prevention and customer spending controls).

• Easier integration and more effective measurement of revenue assurance tools• Reduce annual printing costs by distributing customer statements via email

Manage payments and collections

• Automated payment processes will aid in the reduction of payment delays which will in turn improve business cash flows

• A fully integrated voucher environment will lead to improved customer experiences and revenue increases

• Automated collection processes and enhanced analytics

Product development and retirement

• Enable new, enhanced or converged service offerings • A single, configurable product catalogue will decrease the time-to-market of

new product offerings• Enhanced data monetization through the introduction of policy management

Manage single platform for IT Services

• Reduced complexity in the IT environment by system landscape rationalization and system integration

• A reduced vendor environment will help reduce supplier management overheads

• System rationalization will likely lead to hardware consolidation and lower costs

Output

Conv

erge

d Bi

lling

Pla

tfor

m

End SolutionCapability Benefits & Outcomes

Manage the fulfilment process

• A new end-to-end integrated order management function will help reduce order times

• Improved management of the fulfilment process will result in more efficient orders, less errors, faster time to invoice and customer service improvements

Service problem management

• Improved service problem management through the deployment of enhanced customer self-service and an integrated customer service and billing environment

• Improved customer service levels resulting from the integration between contact centre and customer self service functionality

Channel development and management

• Improved management of indirect and direct channel management (e.g. automated commission calculations).

• Dealer self-service will help increase dealer related sales

Manage single platform for IT Services

• Reduced complexity in the IT environment by system landscape rationalization and system integration

• A reduced vendor environment will help reduce supplier management overheads

• System rationalization will likely lead to hardware consolidation and lower costs

Output

Conv

erge

d Bi

lling

Pla

tfor

m

The Evolving World of Technology

• Agility , adaptable and relevance will define who survives• Disruptive technologies & players• Paradigm shifts

The End..