Fulfillment Services

&

Warehousing

WHY DO I NEED A FULFILLMENT HOUSE ?

The fulfillment house will take care of your warehousing, stock, and dispatch needs, allowing you to keep on top of your shipping activities without having the burden of taking care of every step of the process yourself.

Fulfillment houses survive based on their ability to accurately and efficiently ship high volumes of product. Since packing and shipping is these houses' area of expertise, they can often get your orders packed and shipped faster than your old process. Your business can acquire this expertise without having to go through the difficult process of gaining it through experience.

A quality fulfillment house will have the latest high-end software and the knowledge to use it well. This software not only will help make the shipping process more efficient, but it will also allow for smooth communication between a business and a fulfillment house.

Online tools, ordering via the web. Shopping carts or customer ordering systems. Inventory tracking order tracking etc.

Fulfillment houses understand the various fluctuations in shipping times due to holidays, and they can take these into account to make sure packages arrive when they're supposed to.

A fulfillment house knows which boxes to use for each shipment. Reducing wasted packing space and putting items in as small a package as possible saves shipping costs.

WHY CHOOSE RPI ?

Each client is assigned a dedicated Customer Service Representative who will communicate with you every step of the way from receipt of materials, to job instructions, kitting and final distribution. All of this is backed up by cutting edge web based software that you can access anywhere anytime 24/7/365 for instant online status for any order or product.

No more waiting for status from vendors.

Our fulfillment activities can be viewed by our Web-based order processing and warehouse management systems providing you with sophisticated tools to let you review order status, inventory levels and activity reports of customers, prospects, sales and field reps ... online 24/7 from anywhere in the world. We can receive orders via the Web, shopping carts, data downloads, FTP, e-mail, hard copy (such as reply cards from direct mail promotions), telephone and fax.

We provide pick pack, kit building, bulk orders and just about any type of distribution you require including EDI.

Up to 500,000-square foot secured warehouses to store your products

Convenient West Coast location to handle all your overseas incoming shipments

All shipments can traceable

Drop ship for postal savings

Just in Time manufacturing or component delivery

Product return service

TAKE ADVANTAGE ! 1. You "can" outsource everything. Fulfillment services can warehouse your products, manage your inventory, take your orders, process

payments, package and mail your products, and even communicate with customers throughout the process. You can choose to outsource

everything, keep some tasks internal, or have a virtual assistant handle the process.

2. Shipping. Shipping can be very expensive if it's not optimized. Fulfillment centers ship in large quantities, so they are likely to have pre-

negotiated discounts. Find out where fulfillment and shipping centers will be located to see if they are close to your customers. Ask what

shipping rates they can get for you and then try to negotiate your own deal. Shipping can be negotiated at high volumes and you never know

who can get a better price.

3. Turn around times. Understand the process for fulfilling an order from start to finish. Many companies will charge more for faster turn around

times, or will provide the customer an option to pay more for a faster turn around.

4. Communication and customer service. More pro-active communication with customers will typically lead to less time and money spent

answering customer questions. Build automated customer communication and order tracking services into your process to keep customers

informed. Talk to each company's references to test the quality of their work. Are they on time? How many complaints do they receive each

month? How easy are they to communicate with? Set metrics to measure their performance and hold them to those standards.

5. Warehouses. Assume that weather can be very hot or very cold and likely humid. If you have a product that needs climate control, ask for

options. Shipping is also important. Will you need a lift gate to lower pallets, do you have oversized products? Make sure to communicate your

delivery sizes and walk through the loading and unloading process.

6. Fees. Expect to have a contract with multiple types of fees built in. Set-up fees, processing fees, return fees, storage fees, credit card

processing fees, assembly fees, etc. Fulfillment centers will want to be compensated based on their costs, so expect any service that costs them

money, to cost you money. Make sure to receive detailed estimates before you start, so everyone's expectations are in line.

7. Contract terms. No Contracts needed…Only Monthly Minimums.

8. Insurance. Discuss and document who is responsible if something happens to your product while they are managing it. Ideally, you want

them to be responsible, AND you probably want your insurance to cover it as well.

9. Cash Flow. By outsourcing you will be able to concentrate your cash flow into marketing and other avenues to increase your sales.

10. Credit card processing. Ask how long it takes the funds to be put in your account after a credit card is authorized. This can range from 1-

30+ days which can have a huge impact on your cash flow. There are different rates depending on your type of business. E.g. A retail business

with signatures will have lower rates than a phone order, because there is less risk of a dispute. If you are a newer company or have lower

credit, a company may set a maximum monthly charge to reduce their risk of a high dispute rate. You can get past this by placing a bond with

the company.

SERVICES PROVIDED ARE:

Display Assembly

Pick & Pack

Web Order Processing

Apparel Fulfillment

Collating & Binding

Drop Shipping

Poster Rolling

Shrink-Wrapping

Return Processing

Die Cutting

Blister Packaging

Container Receiving

WAREHOUSING

Up to 500,000 Sqft Available

Pallet/Monthly Pricing

Fully Secured

Online Inventory

Start Up Packages !

CALL US NOW!Selecting your fulfillment partner requires careful consideration.

When you partner with Reliance Fulfillment Services, you are

partnering with a team that has offered enhanced image and client

satisfaction through a staff consisting of overall 35 years of

experienced.

Whether you need product assembly, order processing, product

returns, pick pack & ship or other shipment services to your

customers, we have the experience to execute right, the first time.

Reliance Fulfillment offers many advantages to large and small

businesses: Usage-based costs avoids expensive "do-it-yourself"

labor and real estate costs

Flexible operations easy handle your seasonal changes in business

Experienced professionals develop and implement your outsourcing

strategy

When it's time to choose your fulfillment partner for your marketing

campaign, make sure you speak with Reliance Fulfillment. Call us

today to speak with an experienced representative.

Call Now: (818) 898-9955