fun and engaging compliance training? really! · fun and engaging compliance training? really!...

© 2015 HCCS, a HealthStream Company www.hccs.com

HCCS Expert Webinar

Fun and Engaging Compliance Training? Really!

Guest Speaker

Ms. Newsholme has a Bachelor’s Degree in Management and a Master’s Degree in Organization Leadership. She is Certified in Healthcare Compliance and is a Certified Compliance and Ethics Professional from the Compliance Certification Board (CCB). During her 40 year career, she has served in both clinical (cardiology, internal medicine and orthopaedics) and non-clinical roles (operations, administration, compliance and education).

Prior to joining HCCS, Ms. Newsholme spent 13 years in Education and Organizational Development for a large multi-hospital health system in Atlanta, Georgia.

Debbie Newsholme Senior Director, Content OperationsHCCS – A HealthStream Company

[email protected]


About the Speakers

Ms. Thomas is a seasoned healthcare compliance professional whose experience spans more than fourteen years in the hospital and health system compliance arena and more than thirty years in healthcare overall. Prior to coming to HCCS, Ms. Thomas was the Director of Corporate Compliance and Privacy Officer for a 600-bed health system consisting of two general acute care hospitals, a Long Term Acute Care Hospital, and many employed physicians in the Atlanta area. Ms. Thomas holds a Bachelor’s Degree in Business Administration from Mercer University and is certified in health care compliance by the HCCB and in health care privacy and security by the American Health Information Management Association.

Christine Thomas Manager, Compliance Content

DevelopmentHCCS – A HealthStream Company

[email protected]

Agenda

Why compliance training?

Adult education and training basics

Why make compliance training fun and engaging?

Keeping it real: story telling in compliance training

Elements that peak interest and capture attention


Poll Question

Who’s in the audience?

Acute Care

Post-Acute Care

Ambulatory Care

Physicians’ Practice

Why Compliance Training?

The Best Defense is a Strong Offense

Important component of an effective program

Basic to overall strategy to protect organization

Arms staff with basic knowledge

Contributes to culture of compliance

May mitigate damages in enforcement action



The Government’s stance:

One of the seven essential elements of an effective program as stated in the US Sentencing Guidelines

ACA § 6401 “Provider of medical or other items or services…shall establish a compliance program as a condition for enrollment in Medicare, Medicaid or the Children’s Health Insurance Program.”

OIG Supplemental Compliance Guidance for Hospitals and other provider guidance specifically note appropriate training and education

Always a requirement of a CIA


Basic in overall strategy to protect organization: Fosters improved communication between staff and

Compliance Officer

Enlists staff as additional “eyes and ears”

Assists in ensuring business is conducted ethically and lawfully

Is a proactive approach to prevention of unlawful activity

Aids in detection of unlawful activity



Arms your staff with the basics: A fundamental understanding of compliance and your

compliance program

The application of laws and regulations in day-to-day work roles

Where and how to access Policies and Procedures pertaining to compliance

Examples of suspicious behaviors and actions

What to report and to whom it should be reported


Develop a culture of compliance: Convey the “Why” to improve acceptance

Impart individual responsibility for compliance

Underscore the obligation to report

Emphasize everyone is held to same standard and is accountable

Reiterate your no retaliation policy

Require as an element in annual evaluations

Foster camaraderie – “We’re all in this together”



Should the OIG come knocking… Proof of robust training (as part of an effective

program) may help decrease fines and penalties

Provide evidence such as:

– Sign-in sheets or computer logs

– Proof of completion

– Copies of training materials

– Policy for compliance training

Adult Education and Training Basics

Know thy audience

Average reading level of U.S. adults

Multigenerational, multicultural workforce

What do adults bring to the learning environment?



Who participates and why?

Learning in a variety of settings

Formal• Classroom training

• Online training

• Skills training

Informal• Opportunity training

• Competency training


What adults need/want from training:

Stimulating visuals Graphics

Videos

Knowledge checks/exercises throughout the content, not just at the end

Engagement in learning

Interactivity with content



Barriers to training and education

Time

Functional literacy

Education level

Language – ESL

Learning/other disability

Resource reduction

Human

Financial

Elements That Add Fun and Engagement

Gamification What is gamification?

Examples

Adaptive Learning

eLearning

Using characters Relatable guides

Measureable learning


Elements That Add Fun and Engagement

Realistic scenarios

Video integration

Humor

Smaller modular learning

Keeping It Real

Facts tell and stories sell Stories and scenarios are effective training

tools

o “Sells” compliance

o Illustrates key points

o Increases understanding

o Helps maintain engagement

o Enhances retention of information


Keeping It Real

Relevancy is key! Use realistic scenarios and stories

Avoid far-fetched or silly examples that do not seem plausible or feasible

Rely on real case studies such as actual enforcement actions or take from experience if possible

Avoid the use of institution or individuals’ names

Keeping It Real

Videos are valuable tools Keeps attention levels high

Breaks up course to avoid boredom

Sparks ideas and problem-solving

Gives instructor opportunity to insert questionso About what they just saw

o Why is it, or is not, a problem


Keeping It Real

Tips for video integration: Use situational videos with convincing

characters in realistic settings

Use audience as your guide

Be mindful of the length

Keep it current – old visuals are a turn-off to learners

Do not use a video as a lecture

Make it Memorable


Make it Memorable

If they laugh, they will remember!

Inject humor to: Make a point

Engage learners

Boost retention

Make content harder to ignore

Humanize the content

Make it Memorable

When adding humor: Open with humor to put learners at ease and get their

attention

Be mindful of your audience – what is comical to you may not be to your audience (consider cultural differences, etc.)

Strategically place humor in

training

Use humor sparingly

Change it periodically

(i.e. annually)


Keep It Short

Less is More Smaller doses are easier to absorb

Avoids loss of attention (alertness wanes after 20 minutes)

Leads to higher percentages of passing scores on quizzes

More likely to fit training into work day

Shorter modules = shorter courses overall = greater employee satisfaction

Keep It Short

There is danger in the weeds Too much information = sensorineural overload

Employees become impatient and resistant to training

Information becomes jumbled and forgettable


Recap

We’ve talked about: Why compliance training?

Adult education and training basics

Why make compliance training fun and engaging?

Keeping it real: story telling in compliance training

Elements that add fun and engagement

THANK YOU!

Question and Answer

fun and engaging compliance training? really! · fun and engaging compliance training? really!...

Documents