Amber Allen 1412 N Avenue K, Haskell, TX 79521 | (940) 256 - 0467 | ama15b@acu.edu

Skills & Abilities INTERPERSONAL COMMUNICATION

· Built long-term customer relationships and advised customers on purchases and promotions. · Developed reputation as an efficient service provider with high levels of accuracy. · Provided effective service by listening to customers and meeting their needs effectively.

ORGANIZATIONAL

· Coordinated events for the psychology department. · Organized store merchandise displays effectively. · Managed projects and time effectively in order to meet deadlines.

MANAGEMENT

· Trained new employees on products, procedures, and effective sales techniques. · Supervised teams of employees to ensure a positive work shift environment. · Served as store supervisor in manager’s absence.

TECHNOLOGY

· Organized data and maintained confidential records using MS Excel. · Utilized MS Word, PowerPoint, and Publisher to create newsletters and advertisements. · Utilized computer software to enter nightly paperwork.

Education MASTER OF SCIENCE | MAY 2017 | ABILENE CHRISTIAN UNIVERSITY

· Major: Counseling Psychology · GPA 3.72

BACHELOR OF ARTS IN PSYCHOLOGY | MAY 2015 | MCMURRY UNIVERSITY

· Minor: Business Administration · Magna Cum Laude | GPA 3.78 | Major 3.93 · Psi Chi, International Psychology Honor Society Member, 2013 to present · Psi Chi, International Psychology Honor Society President, Fall 2014 to Spring 2015 · Dean’s List Fall 2013, Fall 2014, Spring 2015

ASSOCIATE OF ARTS | MAY 2013 | CISCO COLLEGE

· Major: Psychology · Honors Graduate | GPA 3.71 · Phi Theta Kappa Honor Society Member · Dean’s List all semesters attended

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Professional Development

PRACTICUM | ABILENE CHRISTIAN UNIVERSITY PSYCHOLOGY CLINIC | JUNE 2016 TO MAY 2017

· Provided therapy to children, adolescents, adults, and students. Maintained and organized confidential client records, notes, and information.

PRACTICUM | ABILENE BEHAVIORAL HEALTH | JUNE 2016 TO DECEMBER 2016

· Assisted in the management of patient cases while maintaining confidential, organized records, and provided process group therapy and educational group therapy sessions with children and adolescents.

INTERN | ABILENE BEHAVIORAL HEALTH | AUGUST 2014 TO DECEMBER 2014

· Assisted in the management of patient cases, organized and maintained confidential records, and attended process group therapy sessions with children, adolescents, and adults.

AT-RISK YOUTH CASE MANAGER | CATHOLIC CHARITIES | JUNE 2015 TO JULY 2016

· Provided free-of-charge skills building and counseling services to at-risk youth and their families. Maintained and organized confidential client records and information.

PSYCHOLOGY DEPARTMENT STUDENT WORKER | MCMURRY UNIVERSITY | AUGUST 2013 TO MAY 2014

· Provided front-desk reception and other clerical office support as required, performed a variety of data entry tasks including organizing and maintaining confidential records, and organized events for the psychology department.

Work Experience SERVICE SPECIALIST | BROOKSHIRE GROCERY COMPANY | JULY 2016 TO PRESENT

· Assist customers with inquiries, product selection, and requests, provided excellent customer service to each customer, operated a POS system to itemize and complete customer purchases.

SANDWICH ARTIST | SUBWAY | OCTOBER 2013 TO JULY 2015

· Built long-term customer relationships and advised customers on purchases and promotions, assisted customers with food selection, inquiries, and order customizations, and utilized computer software to complete customer purchases and enter nightly paperwork.

SALES ASSOCIATE | VERIZON WIRELESS | SEPTEMBER 2012 TO MARCH 2013

· Provided effective service by listening to customer needs by asking relevant questions and listening actively to their responses, completed all point of sale opening and closing paperwork using computer software, utilized effective persuasive skills in retail sales to sway customers to buy certain items.

ASSISTANT MANAGER | DAIRY QUEEN | FEBRUARY 2010 TO OCTOBER 2013

· Trained new employees on products, procedures, and effective customer service skills, maintained up-to-date knowledge of product and services changes, monitored cash drawers in multiple checkout stations to ensure adequate cash supply, built long-term customer relationships, and developed reputation as an efficient service provider with high levels of accuracy.

References · References are available upon request.